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Manager Systems Support Engineer Jobs in Washington

Peraton

SCCM Support Systems Engineer

Columbia, MD

As a Microsoft Systems Center Configuration Manager (SCCM) Support Systems Engineer on our team you will be client-facing and will have responsibility for performing all aspects of SCCM planning ...

Peraton

SCCM Support Systems Engineer

Columbia, MD · On-site

$176K - $282K/yr

As a Microsoft Systems Center Configuration Manager (SCCM) Support Systems Engineer on our team you will be client-facing and will have responsibility for performing all aspects of SCCM planning ...

TekSynap

Support Engineer Specialist

Washington, DC · On-site

$90K - $150K/yr

TekSynap is seeking a highly skilled Support Engineer Specialist to provide advanced desktop and ... Manage software installations, operating system updates, firmware upgrades, and security patches.

TekSynap

Support Engineer Specialist

Washington, DC

$90K - $150K/yr

TekSynap is seeking a highly skilled Support Engineer Specialist to provide advanced desktop and ... Manage software installations, operating system updates, firmware upgrades, and security patches.

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Manager Systems Support Engineer information

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer, and why are they important?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.
What are popular job titles related to Manager Systems Support Engineer jobs in Washington? For Manager Systems Support Engineer jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in Washington look for? The top searched job categories for Manager Systems Support Engineer jobs in Washington are:
What cities in Washington are hiring for Manager Systems Support Engineer jobs? Cities in Washington with the most Manager Systems Support Engineer job openings:
Manager Systems Support Engineer jobs near you
Mission Management Support Systems Engineer

Mission Management Support Systems Engineer

Peraton

Fort George G Meade, MD • On-site

$176K - $282K/yr

Full-time

PTO

Re-posted 5 days ago

Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

41st of 210 rated it services

Job description

Responsibilities
Peraton is hiring a Mission Management Support Systems Engineer, to join our Cyber Mission business unit in Jessup, MD. As a systems engineer on our team, you will support one of the largest enterprise-wide engineering contracts within the Intelligence Community. This is a full-time position requiring 1880 hours of support per year; and work is performed at a customer location.
As a Mission Management Support Systems Engineer on our team, you will support a cryptologic dissemination customer in modernizing the process by which auto-dissemination proposals are adjudicated for approval. You will need to be able to understand/learn the data flows between systems; and learn how data is transformed, checked and manipulated to support dissemination adjudicators in getting the information and artifacts needed to verify that described controls and interfaces meet policy, oversight and compliance requirements, as well as any requirements specifically levied by the adjudicating body.
In addition, you will:
  • Compile and review dissemination obligations stemming from law and policy opinions from the client's general counsel, and prior adjudications.
  • Help the client define processes by which requestors may efficiently determine whether their proposal will be prohibited, allowed, or subject to adjudication.
  • Create artifacts to assist requestors and adjudicators in understanding and performing their duties relative to the defined process. #MDFSP #AJCM

Qualifications
Individual Capabilities/Experience Required:
  • A Bachelor's degree in Computer Science, Information Systems, Engineering or other related discipline and at least 20 years of systems engineering experience. A Master's degree or PhD may be substituted for two years of experience. Note: High School Diploma or GED plus 24 years of systems engineering experience would also be acceptable.
  • Familiarity with intelligence community law and policy protecting U.S. persons
  • Process engineering and/or Lean Six Sigma experience
  • Systems engineering or development experience
  • Position requires an active TS/SCI clearance with polygraph.

Individual Capabilities/Experience Desired:
  • Familiarity with U.S. or international privacy and civil liberties law and policy
  • Legal training or expertise, either as a lawyer or in the legal profession
  • Familiarity with the Cryptologic Dissemination Review Committee (CDRC)
  • Operational SIGINT experience (i.e. CNO, NCSC and Analytics experience)
  • Experience as a SIGINT analyst/reporter/auditor
  • Jira familiarity
  • Strong oral, written and interpersonal communications skills
  • Ability to work independently and within a team setting to complete assigned tasks on schedule
  • Flexible/easily adaptable within a dynamic work environment
  • Should be comfortable guiding people without having influence over them

Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
Peraton offers enhanced benefits to employees working on this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and eligible to participate in an attractive bonus plan.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range
$176,000 - $282,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017

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