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Manager Systems Support Engineer Jobs in Washington

JS Consulting

Support Engineer

Tysons Corner, VA · On-site

Support Engineer * Must work 3-days/week onsite in Rockville, MD or Tysons Corner, VA * ONE 30 ... system behavior and architectural patterns Work Environment: * Reports to Engineering Manager

Northstrat

Tier 2 Support Engineer

Crystal City, VA · On-site

You must have at least 1+ years of experience using AWS or equivalent cloud service management ... Experience monitoring technical system health metrics and interpreting performance dashboards

Cooley LLP

Product Support Engineer

Reston, VA

Under the direction of the Manager of Support and Training, and with guidance from the Associate ... Background in QA, systems analysis, or light development * Familiarity with user research methods ...

Cooley

Product Support Engineer

Washington, DC · On-site

Under the direction of the Manager of Support and Training, and with guidance from the Associate ... Background in QA, systems analysis, or light development * Familiarity with user research methods ...

Cooley

Product Support Engineer

Reston, VA · On-site

Under the direction of the Manager of Support and Training, and with guidance from the Associate ... Background in QA, systems analysis, or light development * Familiarity with user research methods ...

Northstrat

Tier 2 Support Engineer

Arlington, VA · On-site

You must have at least 1+ years of experience using AWS or equivalent cloud service management ... Experience monitoring technical system health metrics and interpreting performance dashboards

Cooley LLP

Product Support Engineer

Washington, DC

Under the direction of the Manager of Support and Training, and with guidance from the Associate ... Background in QA, systems analysis, or light development * Familiarity with user research methods ...

ASM Research

Cloud Support Engineer I (Day)

Reston, VA · On-site

The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a ...

Content Guru

Support Engineer

Reston, VA · On-site

Log, manage, and update support tickets in line with SLAs * Liaise with internal teams and external ... Maintain accurate, clear, and accessible system records * Ensure documentation is up to date and ...

ASM Research

Cloud Support Engineer I (VA-ID)

Reston, VA · On-site

The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft ... Document system issues resulting in system outages and coordinate change though change management ...

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Manager Systems Support Engineer information

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.
What are popular job titles related to Manager Systems Support Engineer jobs in Washington? For Manager Systems Support Engineer jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in Washington look for? The top searched job categories for Manager Systems Support Engineer jobs in Washington are:
What cities in Washington are hiring for Manager Systems Support Engineer jobs? Cities in Washington with the most Manager Systems Support Engineer job openings:
Manager Systems Support Engineer jobs near you

Computer Systems Support Analyst

Tata Consultancy Service Limited

Reston, VA • On-site

$60K - $75K/yr

Full-time

Posted 10 days ago

Job description

Must Have Technical/Functional Skills
Provide onsite Deskside Support (DSS) for laptops, desktops, printers, docking stations, mobile devices, and other end-user IT equipment.
Troubleshoot and resolve hardware, software, operating system, application, connectivity, Outlook, Teams, VPN, and peripheral issues.
Perform installation, configuration, imaging, reimaging, and replacement of end-user devices.
Support new joiner onboarding activities including device readiness, software installation, user validation, handover, and initial setup. Support offboarding, asset return, asset transfer, and handover activities in line with company policies.
Manage endpoint devices through Microsoft Intune, including device enrollment, compliance monitoring, configuration profile validation, application deployment, and Autopilot-related activities.
Support Azure / Entra ID administration activities related to device join status, user-device mapping, access validation, group-based assignments, and device compliance checks.
Work on ServiceNow incidents, service requests, asset tasks, and related workflow updates while ensuring SLA compliance.
Update and maintain accurate asset records in FNMS / Flexera / IT Asset Management systems, including asset status, assigned user, serial number, location, warranty, and lifecycle stage.
Conduct asset verification, reconciliation, and variance analysis between physical inventory and records available in Intune, Azure, ServiceNow, and FNMS.
Identify inactive, non-reporting, stale, or mismatched devices and coordinate with relevant teams for status correction and data cleanup.
Coordinate with procurement, OEM vendors, service providers, asset teams, and internal support groups for repairs, warranty support, replacements, and disposal activities.
Maintain proper documentation of support activities, asset movement, and operational procedures.
Ensure high-quality end-user support through timely updates, professional communication, and effective issue resolution.
Roles & Responsibilities
The Deskside Support Engineer / IT Asset Management Support Engineer is responsible for providing onsite end-user support, managing endpoint devices, and maintaining accurate
IT asset records across enterprise platforms such as Microsoft Intune, Azure / Entra ID, ServiceNow, and FNMS / IT Asset Management tools. This role supports device lifecycle activities including onboarding, troubleshooting, replacement, asset reconciliation, compliance tracking, and coordination with internal IT teams to ensure smooth IT operations and high user satisfaction.
Generic Managerial Skills:
• Strong experience in Deskside Support / End User Computing Support.
• Hands-on experience with Microsoft Intune for endpoint administration and device management.
• Good working knowledge of Azure / Entra ID for device and user administration.
• Experience in handling tickets and workflows using ServiceNow.
• Knowledge of FNMS / Flexera / IT Asset Management processes and asset lifecycle controls.
• Strong troubleshooting skills in Windows 10/11, Microsoft Office, Outlook, Teams, VPN, printers, and end-user hardware.
• Good unde rstanding of asset inventory management, reconciliation, compliance, and audit support.
• Ability to coordinate with multiple stakeholders and support teams in a structured enterprise environment.
• Strong verbal and written communication skills with good customer-handling ability
Salary Range: $60,000-$75,000 a year
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