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It Service Manager Jobs in Washington (NOW HIRING)

Softtek

IT Service Manager

Washington, DC · Remote

IT Service Manager Remote / Local to Washington, DC Metro Area Overview: Softtek Government Solutions is seeking a highly motivated and experienced IT Service Manager to join our team. You will be ...

New

Softtek

IT Service Manager

Vienna, VA · Remote

IT Service Manager Remote / Local to Washington, DC Metro Area Overview: Softtek Government Solutions is seeking a highly motivated and experienced IT Service Manager to join our team. You will be ...

New

Auria

IT Service Delivery Manager

Reston, VA

$110K - $145K/yr

The IT Service Delivery Manager leads Auria's end-user and executive support services and is accountable for Tier 1/2 service delivery, executive support, and the IT experience within Auria ...

Auria

IT Service Delivery Manager

Reston, VA · On-site

$110K - $145K/yr

The IT Service Delivery Manager leads Auria's end-user and executive support services and is accountable for Tier 1/2 service delivery, executive support, and the IT experience within Auria ...

INFINITE LEGACY

Supervisor, IT Service Desk

Halethorpe, MD · On-site

$82.11K - $92.38K/yr

Strong understanding of IT service management concepts (ITIL preferred) * Experience supporting enterprise end‑user environments. * Prior experience as a Help Desk Lead, Support Supervisor, or ...

camd

IT - IT OPERATIONS MANAGER

Columbia, MD · On-site

$125K - $145K/yr

This role oversees IT service delivery, infrastructure operations, and end-user support while driving continuous improvement in IT service management (ITSM). Reporting to the Senior IT Programs ...

camd

IT - IT OPERATIONS MANAGER

Columbia, MD

$125K - $145K/yr

This role oversees IT service delivery, infrastructure operations, and end-user support while driving continuous improvement in IT service management (ITSM). Reporting to the Senior IT Programs ...

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$117.9K

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How much do it service manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it service manager in Washington is $117,886.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,400.00 and $146,100.00 per year, depending on experience, location, and employer.

What Is an IT Service Manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What are the key skills and qualifications needed to thrive as an IT Service Manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT Service Manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What does an IT Service Manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

More about It Service Manager jobs
What are the most commonly searched types of It Service jobs in Washington? The most popular types of It Service jobs in Washington are:
What are popular job titles related to It Service Manager jobs in Washington? For It Service Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching It Service Manager jobs in Washington look for? The top searched job categories for It Service Manager jobs in Washington are:
What cities in Washington are hiring for It Service Manager jobs? Cities in Washington with the most It Service Manager job openings:
It Service Manager jobs near you
IT Service Manager

IT Service Manager

Softtek

Washington, DC • Remote

Other

PTO

This job post has expired today. Applications are no longer accepted.

Job description

IT Service Manager
Remote / Local to Washington, DC Metro Area
Overview:
Softtek Government Solutions is seeking a highly motivated and experienced IT Service Manager to join our team. You will be responsible for planning, overseeing, monitoring, reporting, and improving IT services that support large government programs. In this role, you will work closely with ITSM consultants, service agents, program stakeholders, business analysts, and developers to execute your mission.
Responsibilities:
  • Oversee the delivery of IT services to ensure they meet business needs and performance targets.
  • Manage the IT service management team, providing leadership, guidance, and support.
  • Develop and implement IT service management policies, processes, and procedures based on best practices such as ITIL.
  • Monitor and report on IT service performance, ensuring compliance with SLAs and other metrics.
  • Collaborate with stakeholders to understand their requirements and ensure alignment with IT service delivery.
  • Conduct regular service reviews with key stakeholders to discuss performance, issues, and improvements.
  • Manage the incident, problem, change, and configuration management processes.
  • Drive continuous improvement initiatives to enhance IT service delivery and customer satisfaction.
  • Ensure effective communication and coordination between IT service management and other IT and business functions.
  • Stay current with industry trends and advancements in IT service management.
Qualifications:
  • Bachelor's degree in information technology, cybersecurity, business or a related field.
  • 10+ years of direct related experience.
  • US Citizenship or Permanent Residence/Green Card allowed (must live in the USA)
  • Proven experience as an IT Service Manager or similar role.
  • In-depth knowledge of IT service management frameworks and best practices, including ITIL.
  • Strong understanding of IT operations and service management processes.
  • Experience with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms.
  • Excellent problem-solving skills and the ability to work independently and as part of a team.
  • Strong communication and interpersonal skills.
Preferred Qualifications:
  • ITIL certification (e.g., ITIL Foundation, ITIL Practitioner) is highly desirable.
  • Experience with ISO 20000-1, COBIT, and other IT governance frameworks.
  • Familiarity with risk management and compliance standards.
  • Previous experience working for U.S. Social Security Administration (SSA) programs

About Softtek Government Solutions:
Softtek Government Solutions is a professional services firm focused on addressing our nation's most complex threats and challenges. As a small business we're committed to supporting our clients' missions with services delivered by our diverse and experienced staff. With expertise in cybersecurity, emergency preparedness, and public health, our experience base spans federal, state, and local governments, as well as private sector entities.
Softtek Government Solutions encourages collaborative communication and ongoing learning. Some of our benefits include:
  • Extensive training programs
  • Gym membership reimbursement
  • Education reimbursement
  • Technology benefits
  • Commuter benefits
  • Generous paid time off and much more!

Softtek Government Solutions is an Equal Opportunity Employer (EOE)

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