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Manager It Service Delivery Jobs in Washington (NOW HIRING)

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site +1

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle management) * Portfolio ...

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site +1

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle management) * Portfolio ...

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site

$100 - $120/hr

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle management) * Portfolio ...

AAC Inc

IT Service Manager

Washington, DC

Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Responsibilities may include, but are not limited to: · Manage day-to-day IT support operations ...

American Addiction Centers

IT Service Manager

Vienna, VA · On-site

$120K - $140K/yr

Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Responsibilities may include, but are not limited to: • Manage day-to-day IT support operations ...

AAC

IT Service Manager

Vienna, VA

Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Manage day-to-day IT support operations and personnel across all tiers. Monitor SLA performance ...

Certis Biologicals

Manager of IT Services

Columbia, MD · On-site

$120 - $170/hr

Key Responsibilities: IT Service Management * Manage IT support services delivered through collaboration with MKI and other technology partners. * Ensure service quality, Service-Level Agreement ...

Certis Biologicals

Manager of IT Services

Columbia, MD

$125K - $140K/yr

Key Responsibilities: IT Service Management * Manage IT support services delivered through collaboration with MKI and other technology partners. * Ensure service quality, Service-Level Agreement ...

Certis USA

Manager of IT Services

Columbia, MD · On-site

$120 - $170/hr

Key Responsibilities: IT Service Management * Manage IT support services delivered through collaboration with MKI and other technology partners. * Ensure service quality, Service-Level Agreement ...

ValidaTek, Inc.

IT Service Mgr

Arlington, VA · On-site

$80K - $130K/hr

... IT infrastructure program providing a common view for all enterprise-wide users. As the primary point of contact between the help desk and leadership, this manager will focus on customer service ...

ValidaTek

IT Service Mgr

Arlington, VA · On-site

... IT infrastructure program providing a common view for all enterprise-wide users. As the primary point of contact between the help desk and leadership, this manager will focus on customer service ...

AAC Inc.

IT Service Manager

Vienna, VA · On-site

AAC Inc. is a company seeking an IT Service Manager to oversee IT service management and operations. The role involves managing multi-tier technical support operations and analyzing metrics to ...

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All JobsIt Service Delivery JobsManager It Service Delivery JobsManager It Service Delivery Jobs in Washington

Manager It Service Delivery information

See Washington salary details

$32.8K

$106.4K

$181.8K

How much do manager it service delivery jobs pay per year?

As of Aug 31, 2026, the average yearly pay for manager it service delivery in Washington is $106,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,700.00 and $145,000.00 per year, depending on experience, location, and employer.

What does a Manager IT Service Delivery do?

A Manager IT Service Delivery oversees the delivery of IT services within an organization, ensuring that technology systems and support meet business needs. They manage teams responsible for IT support, service management, and incident resolution, while maintaining service quality and efficiency. Their role often includes developing service strategies, monitoring performance metrics, and collaborating with other departments to address technology requirements. Strong communication and leadership skills are essential for coordinating between technical teams and business stakeholders.

What are the key skills and qualifications needed to thrive as a Manager IT Service Delivery, and why are they important?

To thrive as a Manager IT Service Delivery, you need strong leadership skills, a deep understanding of IT service management frameworks (such as ITIL), and experience in overseeing technology operations, often supported by a bachelor's degree in IT or related fields. Familiarity with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL Foundation or PMP are commonly required. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These abilities are crucial for ensuring seamless IT service delivery, minimizing downtime, and aligning IT strategy with business objectives.

What are some common challenges faced by a Manager IT Service Delivery, and how can they be addressed?

A Manager IT Service Delivery often encounters challenges such as managing stakeholder expectations, ensuring consistent service quality, and coordinating cross-functional teams. Balancing the needs of end users with organizational objectives can be demanding, especially when resources are limited or priorities shift rapidly. Successful managers address these challenges by implementing robust communication channels, establishing clear service level agreements (SLAs), and fostering a culture of continuous improvement within their teams. Proactively identifying bottlenecks and leveraging IT service management frameworks like ITIL can also help streamline processes and enhance overall service delivery.

What is the difference between Manager It Service Delivery vs Service Desk Manager?

AspectManager It Service DeliveryService Desk Manager
Primary FocusOversees end-to-end IT service delivery, ensuring client satisfaction and service qualityManages the service desk team, focusing on incident resolution and user support
CertificationsITIL, PMP, Service Management certificationsITIL, HDI, Service Desk certifications
Work EnvironmentClient-facing, strategic planning, cross-department coordinationHelp desk operations, team management, technical support
Industry UsageCommon in managed services, IT consulting, enterprise ITPrevalent in corporate IT support, internal IT departments

The Manager It Service Delivery role focuses on overall service quality and client satisfaction across multiple IT services, while the Service Desk Manager concentrates on managing the help desk team and resolving user issues. Both roles require ITIL knowledge and relevant certifications but differ in scope and daily responsibilities.

What are popular job titles related to Manager It Service Delivery jobs in Washington?

For Manager It Service Delivery jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Manager It Service Delivery jobs in Washington look for?

The top searched job categories for Manager It Service Delivery jobs in Washington are:

What cities in Washington are hiring for Manager It Service Delivery jobs?

Cities in Washington with the most Manager It Service Delivery job openings:

Manager It Service Delivery jobs near you
Infographic showing various Manager It Service Delivery job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 2% Temporary, and 7% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $106,396 per year, or $51.2 per hour.

IT Service Delivery Manager SME

Zantech

Ashburn, VA • On-site, Remote

Full-time

PTO

Re-posted yesterday

Job description

Are you looking for your next challenge? Are you ready to work with a performance-based small company? At Zantech, we are a dynamic Woman Owned Small Business focused on providing complex, mission-focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We would love to talk with you regarding the next step in your career. Come join our team!
Zantech is looking for a talented IT Service Delivery Manager SME to contribute to the success of our upcoming Operations and Program Management Support Services project for a Hybrid role based out of Ashburn, VA.
The IT Service Delivery Manager SME will play a crucial role in providing:
  • Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle management)
  • Portfolio Management & Resource Allocation (CPIC, TBM, FITARA, IT investment oversight, financial and investment analysis)
  • Business Intelligence & Data Analytics (PMO technical solutions, executive dashboards integrating financial and operational data)
  • Acquisition & Lifecycle Support (Acquisition-related operations support)

The IT Service Delivery Manager SME provides senior-level expertise in IT service delivery, investment governance, strategic planning, and modernization support. The SME is responsible for the entire portfolio lifecycle, from the strategic alignment of investments to the operational execution of work intake and governance. This role supports the Government in assessing, managing, and communicating portfolio performance, budget considerations, and decision-ready information needed to guide priorities and improve accountability. A core responsibility is establishing and executing a robust process for the intake, assessment, and dissemination of all new work requests to ensure alignment with organizational objectives and efficient resource allocation.
Impact: The impact of this role is foundational: without effective IT portfolio governance and intake management, the government cannot systematically prioritize work, allocate resources, or demonstrate return on investment to OIT and CBP leadership.
Responsibilities include, but will not be limited to:
  • Provide senior advisory support on Federal IT portfolio management including governance, strategic planning, modernization, CPIC, and TBM; support Federal CIO governance, FITARA compliance, and IT investment oversight
  • Establish and execute the formal intake process for all new work requests; oversee thorough assessment of each request's applicability to strategic goals; ensure accurate dissemination of work to appropriate internal teams for execution
  • Coordinate with Government personnel in the assignment and prioritization of requested work
  • Lead implementation of PMO technical solutions integrating financial and operational data into dashboards for executive decision support; drive process automation and development of repeatable operating procedures to improve transparency and efficiency
  • Provide supervision and instruction to contractor personnel performing portfolio and intake duties, ensuring work progresses on schedule and all deliverables are submitted as required
  • Apply extensive knowledge of CBP OIT financial management practices to support allocation of funding across large investment portfolios
  • Assess, manage, and communicate portfolio performance, budget considerations, and decision-ready information needed to guide priorities and improve accountability

Required Experience or Knowledge of the following technologies/functions:
  • Minimum of fifteen (15) years of Federal IT portfolio management and investment management experience supporting governance, strategic planning, modernization, and acquisition-related operations in complex environments
  • Skills Required:
    • Proven leadership of enterprise IT portfolio management efforts, including management of multiple concurrent projects and senior advisory support across Federal agencies
    • Direct experience implementing platform-based and customized PMO technical solutions, integrating financial and operational data, and developing dashboards for executive decision support
    • Extensive background in Federal CFO Act Agency CIO portfolio governance, FITARA support, and IT investment oversight
    • Capital Planning and Investment Control (CPIC) and Technology Business Management (TBM) advisory and implementation
    • Financial and investment analysis; applying extensive knowledge of CBP OIT financial management practices to support allocation of funding across large investment portfolios
    • Demonstrated success in modernization planning, budget integration, and process automation
    • Establishment and execution of formal intake processes for new work requests, including assessment of strategic applicability and routing to execution teams
    • Coordination and prioritization of work with Government personnel
    • Supervision and instruction of contractor personnel performing portfolio and intake duties
    • Effective oral and written communication

Required Education/Certifications:
  • No specified Education as a minimum requirement for this role
  • Active Project Management Institute (PMI) Project Management Professional (PMP) certification

Required Security Clearance:
  • US Citizenship
  • Active Top Secret or higher clearance, per contract requirements.
  • Ability to obtain and maintain a DHS clearance is required; active DHS CBP clearance is preferred

"Outstanding Performance...Always!"
Our corporate motto represents our commitment to build long-term relationships with both our clients and our employees by providing the highest quality service in everything we do. We strive for excellence for our clients and for each other. We embrace the opportunity to hire individuals with new talents and fresh perspectives. Zantech offers competitive compensation, strong benefits, and a vacation package, as well as a fast-paced and exciting work environment. Come join our team!

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