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Remote Pos Technical Support Jobs in Washington (NOW HIRING)

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$75K - $125K/yr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... Experience resolving technical problems and answering queries via telephone or self-service ...

KMRG LLC

Technical Writer

Washington, DC · On-site +1

$90K - $111K/yr

Technical Writer Location: Remote / Washington, DC Schedule: Full-time, Monday-Friday, 8:30 AM-5:00 ... Primarily off-site/remote; occasional on-site support at TIGTA's Washington, DC location as needed ...

Cloudforce

Technical Business Analyst

National Harbor, MD · On-site +1

$80K - $110K/yr

Remote in the DC / MD / VA area Type: Full Time Compensation: $80,000 to $110,000 Annually, subject to experience We are seeking a Technical Business Analyst to support a long-term client project.

Cloudforce

Technical Business Analyst

National Harbor, MD · Remote

$80K - $110K/yr

Remote in the DC / MD / VA area Type: Full Time Compensation: $80,000 to $110,000 Annually, subject to experience We are seeking a Technical Business Analyst to support a long-term client project.

Cloudforce

Technical Business Analyst

National Harbor, MD · Remote

$80K - $110K/yr

Remote in the DC / MD / VA area Type: Full Time Compensation: $80,000 to $110,000 Annually, subject to experience We are seeking a Technical Business Analyst to support a long-term client project.

System One

Technical Lead

Mclean, VA · Remote

$145K - $150K/yr

This position is 99% remote, but the client would like the team to be located in the Washington DC ... supported workflows when appropriate to the business need. * Integrate foundation models and ...

Booz Allen Hamilton, Inc.

Technical Editor

Riverdale, MD · On-site +1

$62K - $141K/yr

Remote Work: No Job Number: R0248871 Location: Riverdale,MD,US Share job via: Share Technical ... in support of intelligence organizations. We're seeking your advanced advisory skills to join our ...

System One

Technical Lead

Mclean, VA · Remote

$145K - $150K/yr

This position is 99% remote, but the client would like the team to be located in the Washington DC ... supported workflows when appropriate to the business need. * Integrate foundation models and ...

System One

Technical Lead

Mclean, VA · Remote

$145K - $150K/yr

This position is 99% remote, but the client would like the team to be located in the Washington DC ... supported workflows when appropriate to the business need. * Integrate foundation models and ...

System One

Technical Lead

Mclean, VA · Remote

$145K - $150K/yr

This position is 99% remote, but the client would like the team to be located in the Washington DC ... supported workflows when appropriate to the business need. * Integrate foundation models and ...

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Remote Pos Technical Support information

What is a remote POS technical support specialist?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a remote POS technical support specialist?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by remote POS technical support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are popular job titles related to Remote Pos Technical Support jobs in Washington?

For Remote Pos Technical Support jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Remote Pos Technical Support jobs in Washington look for?

The top searched job categories for Remote Pos Technical Support jobs in Washington are:

What cities in Washington are hiring for Remote Pos Technical Support jobs?

Cities in Washington with the most Remote Pos Technical Support job openings:

Remote Pos Technical Support jobs near you
Infographic showing various Remote Pos Technical Support job openings in Washington as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Remote Support Technician

Mclean, VA • On-site, Remote

ManTech International
IT Services • 5 - 10K employees
Learn more about ManTech Internationalexternal

$75K - $125K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 22 days ago

ManTech rating

8.8

Company rating: 8.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

General information
Requisition #
R70628
Locations
USA-VA-McLean
Posting Date
09/11/2026
Security Clearance Required
TS/SCI w/ Poly
Remote Type
Onsite
Time Type
Full time
Description & Requirements
Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with MANTECH!
MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join our team in McLean, VA. In this role, you will work collaboratively in a 24/7 operational team to efficiently triage, categorize, and resolve Tier 0-2 incidents and requests, supporting IT infrastructure and mission-critical applications with thorough problem identification and follow-up.
Responsibilities include, but are not limited to:
  • Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking.
  • Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support.
  • Provide user support and basic training for common applications, system procedures, and office productivity tools.
  • Collaborate with cross-functional IT teams-including network, systems engineering, and application development-to restore services and address complex problems.
  • Manage user accounts, access permissions, and perform special administrative tasks while maintaining clear documentation and adhering to security protocols.
  • Work required shift Mon/Tue/Thu/Fri 6:00PM - 2:00AM and Wed 8:00PM - 4:00AM, as part of a coverage team operating 24x7 support. Holidays and weekends are not required. Backup coverage will be required for weekend or evening shift as required. Training shift will be 6:00AM - 2:30PM, 7:00 AM - 3:30PM or 8:00 AM - 4:30 PM Monday through Friday for the first 6-8 weeks (shift dependent on trainer availability).

Minimum Qualifications:
  • High School Diploma with 6+ years of experience, an Associate's Degree with 4+ years of experience, or a Bachelor's Degree with 2+ years of experience.
  • Experience resolving technical problems and answering queries via telephone or self-service involving hardware, software, networks, system/application access, and telecommunications.
  • Knowledge of Windows Active Directory, multiple desktop programs, configuration and debugging techniques.
  • Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.
  • Familiarity with TCP/IP, general networking issues, virus scanning services, and desktop/laptop/peripheral support.

Preferred Qualifications:
  • Related work experience in a technical help desk position.
  • Special non-commercial systems administrator experience (access management/file transfer).
  • Experience with ServiceNow ITSM & ITBM.
  • Strong communication skills and the ability to exchange accurate information with coworkers, management, and customers.
  • Adaptability to quickly changing tasks and requirements, and eagerness to learn new skills while on the job.

Clearance Requirements:
  • Must currently possess an active TS/SCI with Polygraph.

Physical Requirements:
  • Must be able to remain in a stationary position at least 50% of the time.
  • Constantly operate a computer, phone, and other office equipment for extended periods of time.
  • Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers.

The projected compensation range for this position is $75,500.00-$125,600.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.
MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

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