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Desktop Support Level 2 Jobs (NOW HIRING)

aptlogix LLC

Desktop support - Level 2

Duarte, CA · On-site

$22/hr

Desktop support - Field Services Technician (Level 2) Location: Duarte, California Pay Rate: $22.00 / hr Ability to work onsite in Duarte, CA. Interested candidates, please send your updated resume ...

LPS

Desktop Support Engineer Level II

Denver, NC · On-site

Summary We are seeking a skilled and customer-focused Desktop Support Engineer Level II to join our team. The ideal candidate will have strong technical expertise and a passion for solving technical ...

krg technology inc

Desktop Support- level 1

Cary, NC

$18.75 - $23.75/hr

We are looking for Desktop Support - Cary , NC for the below mentioned . Kindly forward me your resume, rate and contact details for further process. I also request you to forward this opportunity to ...

DYOPATH

Desktop Support Analyst II

Tucson, AZ

$30/hr

Mentor and support Level I and Associate Desktop Support Analysts * Participate in continuous ... Analyst II , you play a critical role in maintaining reliable IT operations and supporting end ...

Bowie State University

Desktop Support Lead

Bowie, MD · On-site

$65K - $75K/yr

The Desktop Support Lead is also responsible for assisting the Desktop Support Manager in the day ... level troubleshooting, and Windows and Mac OS software deployment. * Provide Tier II support for ...

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Desktop Support Level 2 information

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How much do desktop support level 2 jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for desktop support level 2 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What is a desktop support level 2?

A Desktop Support Level 2 job involves providing advanced technical support for end-users by troubleshooting hardware, software, and network issues. Level 2 technicians handle more complex problems escalated from Level 1 support, perform system updates, and assist with installations and configurations. They may also collaborate with IT teams to resolve recurring technical issues and improve system efficiency. Strong problem-solving skills and knowledge of operating systems, networking, and enterprise applications are essential.

What are typical day-to-day responsibilities for a desktop support level 2?

A Desktop Support Level 2 technician usually handles escalated technical issues that Level 1 support cannot resolve, including more complex hardware, software, and network troubleshooting. Daily tasks often involve responding to support tickets, installing or upgrading software, managing user accounts, and performing system maintenance. You may also assist with onboarding new hires, provide one-on-one user training, and contribute to IT documentation. The role frequently involves working closely with IT team members and end users, requiring strong communication and a service-oriented mindset.

What are the key skills and qualifications needed to thrive in desktop support level 2?

To thrive as a Desktop Support Level 2, you need solid troubleshooting abilities with operating systems (Windows, macOS), hardware, and software, often backed by relevant experience or an associate degree. Familiarity with remote support tools, Active Directory, ticketing systems, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong communication, patience, and a proactive approach to problem-solving help you collaborate effectively and deliver excellent user support. These skills and qualities are crucial for minimizing downtime, boosting user productivity, and ensuring seamless IT operations within an organization.

Is desktop support a good entry-level job?

Desktop Support Level 2 is often considered an entry-level position in IT, requiring basic technical skills, troubleshooting abilities, and familiarity with operating systems and hardware. It provides valuable experience in customer service, problem-solving, and technical tools, making it a common starting point for a career in IT support or networking.
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Desktop Support Level 2 jobs near you
Infographic showing various Desktop Support Level 2 job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, 25% Part Time, and 25% Contract. Highlights an 75% In-person, and 25% Hybrid job distribution, with an average salary of $56,151 per year, or $27 per hour.

Desktop Support - Level 2

Axius Technologies Inc

Princeton, IN

$19 - $24.25/hr

Contractor

Re-posted 27 days ago

Job description

Company Description

This opportunity is with a multibillion $ Global giant based in United States, Canada & Mexico, with 16 different delivery centers and Regional offices in North America & more than 300,000 people working worldwide.This job gives you an opportunity to work with an organization which has been consistently in the top 5 best employers in US & Europe.We are sure that you wouldn't let this opportunity go by! Sounds interesting? Read on further to understand the role

Job Description

Field Service Deskside engineers provide Level 2 support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling

RESPONSIBILITIES:

         Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. 

         Analyze, resolve, respond to, and document end user inquiries

         Install desktop/Laptop software using approved tools

         Troubleshoot operating system

         Troubleshoot connection issues with LAN/WAN

         Update tickets with accurate and timely records of work performed, and resolution detail

         Maintain and contribute to a knowledge base

         Coordinate hardware warranty repair

         Escalate to 3rd party vendors when necessary

         Responsible for raising and coordinating problem management issues

         Perform additional tasks (end user/infra related) when required

         Participate in projects 

         Strong understanding and skills in SLA, KPI Management 

Qualifications

Desktop Support - Level 2

Additional Information

Axius Technologies is a leading multimillion $ Global Talent Development Corporation, building skilled manpower pool for global industry requirements. The Company which was set up in 2007, to help the nascent IT industry overcome its human resources challenges, has today grown to be amongst world's leading talent development organization. We help IT consulting services organizations and end user organizations in identifying niche skilled IT resources on contract and full time basis. Axius has delivered top notch talent throughout North America, CALA, EMEA and APAC & we are proud to be have been featured in FORBES MAGAZINE as one of the leading IT recruitment organizations in North America

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