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Desktop Support Level 2 Jobs (NOW HIRING)

Tyto Athene, LLC

Desktop Support Level II

Chicopee, MA · On-site

$20.25 - $26/hr

Tyto Athene, LLC is seeking a Desktop Support Level II to join their Westover team in Chicopee, MA. The role involves providing technical support for various IT services and ensuring the smooth ...

LPS

Desktop Support Engineer Level II

Denver, NC · On-site

Summary We are seeking a skilled and customer-focused Desktop Support Engineer Level II to join our team. The ideal candidate will have strong technical expertise and a passion for solving technical ...

DCH Health System

Desktop Support Technician II

Tuscaloosa, AL · On-site

$18.75 - $24/hr

The Desktop Support Technician II role functions at an ITIL Tier 2 support level - which is the first escalation point after the IT Help Desk attempts to resolve a problem. Desktop Support Technician ...

DCH Health System

Desktop Support Technician II

Tuscaloosa, AL · On-site

$18.75 - $24/hr

Overview The Desktop Support Technician II role functions at an ITIL Tier 2 support level - which is the first escalation point after the IT Help Desk attempts to resolve a problem. Desktop Support ...

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How much do desktop support level 2 jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for desktop support level 2 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are typical day-to-day responsibilities for a Desktop Support Level 2 technician?

A Desktop Support Level 2 technician usually handles escalated technical issues that Level 1 support cannot resolve, including more complex hardware, software, and network troubleshooting. Daily tasks often involve responding to support tickets, installing or upgrading software, managing user accounts, and performing system maintenance. You may also assist with onboarding new hires, provide one-on-one user training, and contribute to IT documentation. The role frequently involves working closely with IT team members and end users, requiring strong communication and a service-oriented mindset.

What are the key skills and qualifications needed to thrive in the Desktop Support Level 2 position, and why are they important?

To thrive as a Desktop Support Level 2, you need solid troubleshooting abilities with operating systems (Windows, macOS), hardware, and software, often backed by relevant experience or an associate degree. Familiarity with remote support tools, Active Directory, ticketing systems, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong communication, patience, and a proactive approach to problem-solving help you collaborate effectively and deliver excellent user support. These skills and qualities are crucial for minimizing downtime, boosting user productivity, and ensuring seamless IT operations within an organization.

What is a Desktop Support Level 2 job?

A Desktop Support Level 2 job involves providing advanced technical support for end-users by troubleshooting hardware, software, and network issues. Level 2 technicians handle more complex problems escalated from Level 1 support, perform system updates, and assist with installations and configurations. They may also collaborate with IT teams to resolve recurring technical issues and improve system efficiency. Strong problem-solving skills and knowledge of operating systems, networking, and enterprise applications are essential.

More about Desktop Support Level 2 jobs
What cities are hiring for Desktop Support Level 2 jobs? Cities with the most Desktop Support Level 2 job openings:
What states have the most Desktop Support Level 2 jobs? States with the most job openings for Desktop Support Level 2 jobs include:
What job categories do people searching Desktop Support Level 2 jobs look for? The top searched job categories for Desktop Support Level 2 jobs are:
Desktop Support Level 2 jobs near you
Infographic showing various Desktop Support Level 2 job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 96% Full Time, 2% Part Time, and 1% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.
Desktop Support Level II

Desktop Support Level II

Tyto Athene, LLC

Chicopee, MA • On-site

$20.25 - $26/hr

Full-time

Posted 10 days ago

Job description

Job Summary:
Tyto Athene, LLC is seeking a Desktop Support Level II to join their Westover team in Chicopee, MA. The role involves providing technical support for various IT services and ensuring the smooth operation of personal computer products and peripherals.
Responsibilities:
• Provide support to end-users for PC, server, mainframe applications, and hardware.
• Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals.
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• Maintain currency and highest level of technical skill in field of expertise.
Qualifications:
Required:
• Experience as a desktop support technician or equivalent (IT Support, Helpdesk Support, Support Technician, etc.)
• Capabilities needed to deliver in-person and remote IT aid.
• Fantastic installation, diagnostic, upgrade, and restoration abilities.
• Strong customer support and customer service skills.
• Excellent communication skills (written and verbal).
• Experience working with ServiceNow and Print Release
• Experience managing network modernization work or system projects of similar scope and complexity.
• Active IAT Level II Certification/Active 'Security Plus' certification
• Active DoD 'Secret' Clearance
Company:
At Tyto Athene, we help turn Data to Dominance. Founded in 2018, the company is headquartered in Herndon, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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