1

Desktop Support Level 2 Jobs in California (NOW HIRING)

Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting ... Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops ...

Description The Desktop Tech is responsible for providing Level 2 hardware and software support to 1500+ desktop PC's, laptops, and peripherals, and troubleshot reported issues involving MS Office ...

Job Title- DeskTop Support Project Location - Cordova, CA 95670 onsite Duration- 12+ months ... Provide 2nd level help desk support * Lift equipment that weighs up to 50 pounds * Have a valid ...

Additionally, the role involves leading team-level projects, training team members, and assisting ... Associates Degree in Healthcare, Information Technology, Business, or related field (2 years of ...

The technicians will support enterprise-level IT environments and work under the direction and ... The ideal candidate will have at least 2 years of IT support experience in a corporate or health ...

New

Desktop Support Technician II

San Diego, CA

$21.50 - $27.25/hr

Are you passionate about technology, customer service, and creating exceptional user experiences? We're seeking a Desktop Support Technician II to serve as a trusted technology partner at one of our ...

next page

Showing results 1-20

Desktop Support Level 2 information

What are typical day-to-day responsibilities for a desktop support level 2?

A Desktop Support Level 2 technician usually handles escalated technical issues that Level 1 support cannot resolve, including more complex hardware, software, and network troubleshooting. Daily tasks often involve responding to support tickets, installing or upgrading software, managing user accounts, and performing system maintenance. You may also assist with onboarding new hires, provide one-on-one user training, and contribute to IT documentation. The role frequently involves working closely with IT team members and end users, requiring strong communication and a service-oriented mindset.

What are the key skills and qualifications needed to thrive in desktop support level 2?

To thrive as a Desktop Support Level 2, you need solid troubleshooting abilities with operating systems (Windows, macOS), hardware, and software, often backed by relevant experience or an associate degree. Familiarity with remote support tools, Active Directory, ticketing systems, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong communication, patience, and a proactive approach to problem-solving help you collaborate effectively and deliver excellent user support. These skills and qualities are crucial for minimizing downtime, boosting user productivity, and ensuring seamless IT operations within an organization.

What is a desktop support level 2?

A Desktop Support Level 2 job involves providing advanced technical support for end-users by troubleshooting hardware, software, and network issues. Level 2 technicians handle more complex problems escalated from Level 1 support, perform system updates, and assist with installations and configurations. They may also collaborate with IT teams to resolve recurring technical issues and improve system efficiency. Strong problem-solving skills and knowledge of operating systems, networking, and enterprise applications are essential.

What are popular job titles related to Desktop Support Level 2 jobs in California? For Desktop Support Level 2 jobs in California, the most frequently searched job titles are:
What job categories do people searching Desktop Support Level 2 jobs in California look for? The top searched job categories for Desktop Support Level 2 jobs in California are:
What cities in California are hiring for Desktop Support Level 2 jobs? Cities in California with the most Desktop Support Level 2 job openings:
Infographic showing various Desktop Support Level 2 job openings in California as of August 2026, with employment types broken down into 50% Full Time, 25% Part Time, and 25% Contract. Highlights an 75% In-person, and 25% Hybrid job distribution.

Desktop Support

LaBine and Associates

San Francisco, CA • On-site

Full-time

Posted 27 days ago


Job description

Job Summary:
LaBine and Associates is a technology-focused company, and they are seeking a Desktop Support professional. The role involves providing technical support for users, troubleshooting various hardware and software issues, and maintaining documentation of incidents and resolutions.
Responsibilities:
• Deskside and remote technical support for company users.
• Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting established service level agreements (SLAs).
• Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops, printers, mobile devices, docking stations, VPN, IP telephony, and related peripherals.
• Install, image, configure, deploy, and maintain Windows workstations while installing approved software and performing routine maintenance.
• Support software applications.
• Set up and support new employee workstation.
• Maintain accurate documentation of incidents, assets, and resolutions.
Qualifications:
Required:
• Associate degree in Information Technology or an equivalent combination of education and experience.
• 6+ years of desktop support experience
• Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.
Company:
LaBine and Associates is a talent acquisition firm specializing in executive search for multiple industries. Founded in 2013, the company is headquartered in San Mateo, USA, with a team of 11-50 employees. The company is currently Early Stage.

LaBine and Associates logo

About LaBine and Associates

Sourced by ZipRecruiter

LaBine and Associates is a full service talent acquisition firm specializing in executive search for a myriad of industries. Through our partnerships with experienced associates, we can also provide staffing support, expert consultants, and interim executives for your company’s needs. We have deep industry knowledge with understanding in multiple industries. Our specialists include experts in banking/finance, HR/Legal, Technology, Health Care, Life Sciences, Engineering, Energy, Supply Chain, Mining, Agribusiness and manufacturing.

Industry

Professional, scientific, and technical services

Company size

11 - 50 Employees

Headquarters location

San Mateo, CA, US

Year founded

2013

Social media