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Desktop Support Level 2 Jobs in California (NOW HIRING)

Desktop support - Field Services Technician (Level 2) Location: Duarte, California Pay Rate: $22.00 / hr Ability to work onsite in Duarte, CA. Interested candidates, please send your updated resume ...

Responsibilities : โ€ข Deskside and remote technical support for company users. โ€ข Level 2 ... desktops, laptops, printers, mobile devices, docking stations, VPN, IP telephony, and related ...

Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting ... Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops ...

$33.24/hr

Description Quantum Sky is searching for a Desktop Support Level III to join our team at March AFB ... ACTIVE IAT II Security Plus + Certification * Provide onsite support at March AFB. Clearance:

Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting ... Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops ...

Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting ... Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops ...

Targeting 2 4 years of experience Top Skills: * Strong Windows desktop and endpoint support ... High level of ownership, attention to detail, and accountability #J-18808-Ljbffr

New

Desktop Support

Oakland, CA ยท On-site

$70K - $90K/yr

The desktop/technical support responsibilities include, but are not limited to: * Providing ... Our salary ranges are determined by role, career level, and location. Individual pay is determined ...

Desktop Support

Oakland, CA ยท On-site

$70/hr

We have an immediate opening for a Desktop Support position at the US headquarters in Oakland ... Our salary ranges are determined by role, career level, and location. Individual pay is determined ...

The desktop/technical support responsibilities include, but are not limited to: * Providing ... Our salary ranges are determined by role, career level, and location. Individual pay is determined ...

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Desktop Support Level 2 information

What is a desktop support level 2?

A Desktop Support Level 2 job involves providing advanced technical support for end-users by troubleshooting hardware, software, and network issues. Level 2 technicians handle more complex problems escalated from Level 1 support, perform system updates, and assist with installations and configurations. They may also collaborate with IT teams to resolve recurring technical issues and improve system efficiency. Strong problem-solving skills and knowledge of operating systems, networking, and enterprise applications are essential.

What are typical day-to-day responsibilities for a desktop support level 2?

A Desktop Support Level 2 technician usually handles escalated technical issues that Level 1 support cannot resolve, including more complex hardware, software, and network troubleshooting. Daily tasks often involve responding to support tickets, installing or upgrading software, managing user accounts, and performing system maintenance. You may also assist with onboarding new hires, provide one-on-one user training, and contribute to IT documentation. The role frequently involves working closely with IT team members and end users, requiring strong communication and a service-oriented mindset.

What are the key skills and qualifications needed to thrive in desktop support level 2?

To thrive as a Desktop Support Level 2, you need solid troubleshooting abilities with operating systems (Windows, macOS), hardware, and software, often backed by relevant experience or an associate degree. Familiarity with remote support tools, Active Directory, ticketing systems, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong communication, patience, and a proactive approach to problem-solving help you collaborate effectively and deliver excellent user support. These skills and qualities are crucial for minimizing downtime, boosting user productivity, and ensuring seamless IT operations within an organization.

Is desktop support a good entry-level job?

Desktop Support Level 2 is often considered an entry-level position in IT, requiring basic technical skills, troubleshooting abilities, and familiarity with operating systems and hardware. It provides valuable experience in customer service, problem-solving, and technical tools, making it a common starting point for a career in IT support or networking.

What are popular job titles related to Desktop Support Level 2 jobs in California?

For Desktop Support Level 2 jobs in California, the most frequently searched job titles are:

What job categories do people searching Desktop Support Level 2 jobs in California look for?

The top searched job categories for Desktop Support Level 2 jobs in California are:

What cities in California are hiring for Desktop Support Level 2 jobs?

Cities in California with the most Desktop Support Level 2 job openings:

Infographic showing various Desktop Support Level 2 job openings in California as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Desktop support - Level 2

Duarte, CA โ€ข On-site

aptlogix LLC
IT Servicesย โ€ขย 51 - 200 employees

$22/hr

Other

Re-posted 5 days ago


Job description

Job Opportunity: Desktop support - Field Services Technician (Level 2)

Location: Duarte, California

Pay Rate: $22.00 / hr 

Ability to work onsite in Duarte, CA.
Interested candidates, please send your updated resume to  

We are hiring a Level 2 Field Services Technician to deliver hands-on and remote IT support across local user sites and offices.

What Youโ€™ll Do:
  • Resolve escalated Level 2 hardware, software, and network support tickets.

  • Set up, repair, and deploy PCs, laptops, printers, and mobile devices.

  • Troubleshoot local network connectivity issues (Wi-Fi, routers, switches).

  • Assist end-users with software updates, system setup, and basic usage.

What Weโ€™re Looking For:
  • 2โ€“4 years of experience in desktop support or field IT services.

  • Strong knowledge of Windows/macOS operating systems and PC hardware.

  • Hands-on experience using IT ticketing systems (ServiceNow, Jira, Freshdesk, etc.).

Ability to work onsite in Duarte, CA.