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Desktop Support Level 2 Jobs in California (NOW HIRING)

Atomic Machines

Desktop Support

Emeryville, CA · On-site

Required : • 2+ years of experience in End User Support, including direct support of engineering, manufacturing, hardware development, laboratory, R&D, or other highly technical environments. • ...

CNS Computer Network Support & Service Inc.

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Destktop Technician

Los Angeles, CA · On-site

$1.2K/wk

Level II Desktop Technician Full Time providing on site service and support to our client site located in Los Angeles 90033 . This client is a medical client. Skill sets are Window Mac Support. 2 ...

New

CYNET SYSTEMS

Desktop Support Technician

Sunnyvale, CA · On-site

$21 - $26/hr

Provide Level 1 deskside / desktop support for hardware, software, operating system, and connectivity issues. * Troubleshoot and resolve incidents related to laptops, desktops, printers, peripherals ...

OSI Digital

Field Desktop Support Tech

Irvine, CA · On-site

$21.75 - $27.75/hr

Field Desktop Support Tech Role: Full Time- On site Location: Irvine, CA OSI Digital is looking for ... Must have strong networking skills- IDF/MDF, switches, routers, access point Experience: * 2-5 ...

The Rockridge Group

Desktop Support - L2

Vacaville, CA · On-site

$23 - $29.25/hr

... Level Migrations, Data Migrations, Application Integration and Configuration on PC & MAC systems ... Technical authorization with two or more of the following manufacturers: Apple Computer, Inc ...

OSI Digital

Field Desktop Support Tech

Irvine, CA · On-site

$21.75 - $27.75/hr

Field Desktop Support Tech Role: Full Time- On site Location: Irvine, CA OSI Digital is looking for ... Must have strong networking skills- IDF/MDF, switches, routers, access point Experience: * 2-5 ...

GDR Group

Desktop Support Technician

San Jose, CA · On-site

$18 - $20/hr

Supportive, team-oriented culture with strong work-life balance Requirements Qualifications * 1-2+ years in a desktop support or corporate helpdesk environment preferred * Technically inclined and ...

US Tech Solutions

Desktop Support Analyst

Sunnyvale, CA

$27.25 - $36.75/hr

The Desktop Support Analyst is responsible for installing, configuring, troubleshooting, and ... 2+ years setup, configuration, troubleshooting of hardware and software (Windows and Mac OS ...

GDR

Desktop Support Technician

San Jose, CA · On-site

$18 - $20/hr

Qualifications * 1-2+ years in a desktop support or corporate helpdesk environment preferred * Technically inclined and eager to learn new tools and platforms * Clear and concise communicator with ...

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All JobsDesktop Support Level 2 JobsDesktop Support Level 2 Jobs in California

Desktop Support Level 2 information

What are typical day-to-day responsibilities for a desktop support level 2?

A Desktop Support Level 2 technician usually handles escalated technical issues that Level 1 support cannot resolve, including more complex hardware, software, and network troubleshooting. Daily tasks often involve responding to support tickets, installing or upgrading software, managing user accounts, and performing system maintenance. You may also assist with onboarding new hires, provide one-on-one user training, and contribute to IT documentation. The role frequently involves working closely with IT team members and end users, requiring strong communication and a service-oriented mindset.

What are the key skills and qualifications needed to thrive in desktop support level 2?

To thrive as a Desktop Support Level 2, you need solid troubleshooting abilities with operating systems (Windows, macOS), hardware, and software, often backed by relevant experience or an associate degree. Familiarity with remote support tools, Active Directory, ticketing systems, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong communication, patience, and a proactive approach to problem-solving help you collaborate effectively and deliver excellent user support. These skills and qualities are crucial for minimizing downtime, boosting user productivity, and ensuring seamless IT operations within an organization.

What is a desktop support level 2?

A Desktop Support Level 2 job involves providing advanced technical support for end-users by troubleshooting hardware, software, and network issues. Level 2 technicians handle more complex problems escalated from Level 1 support, perform system updates, and assist with installations and configurations. They may also collaborate with IT teams to resolve recurring technical issues and improve system efficiency. Strong problem-solving skills and knowledge of operating systems, networking, and enterprise applications are essential.

What are popular job titles related to Desktop Support Level 2 jobs in California? For Desktop Support Level 2 jobs in California, the most frequently searched job titles are:
What job categories do people searching Desktop Support Level 2 jobs in California look for? The top searched job categories for Desktop Support Level 2 jobs in California are:
What cities in California are hiring for Desktop Support Level 2 jobs? Cities in California with the most Desktop Support Level 2 job openings:
Desktop Support Level 2 jobs near you
Infographic showing various Desktop Support Level 2 job openings in California as of August 2026, with employment types broken down into 50% Full Time, 25% Part Time, and 25% Contract. Highlights an 75% In-person, and 25% Hybrid job distribution.

Desktop Support Analyst (50446)

TDK Headway Technologies Inc.

Milpitas, CA • On-site

$26 - $33/hr

Full-time

Re-posted 10 days ago

Job description

TITLE: DESKTOP SUPPORT ANALYST
SHIFT: WEDNESDAY TO SUNDAY, 9:00PM-5:00AM
FLSA STATUS: NON-EXEMPT
REPORTS TO: SR. MANAGER NETWORK OPERATIONS
SUMMARY:
Under the direction of the Sr. Manager Network Operations, the Desktop Support Analyst is responsible for the installation and connectivity of computer desktops, laptops, and other user equipment, including installing, configuring, and supporting all desktop software applications and computer peripherals such as keyboards, mice, monitors, and printers. This position is located in Milpitas, California.
ESSENTIAL FUNCTIONS:
  • Installs, maintains, connects, and performs both routine and preventative maintenance of computer desktops, laptops, and other user equipment
  • Installs, configures, updates, and supports all desktop applications and computer peripherals such as keyboards, mice, monitors, and printers
  • Troubleshoots and problem solves various routine software and hardware issues
  • Identifies and resolves network problems impacting end user performance; escalates complex issues to other IT support personnel when needed
  • Coordinates projects of limited scope and schedule as needed
  • Adheres to all safety policies and procedures as required
  • Performs other duties of a similar nature or level*

MINIMUM QUALIFICATIONS:
  • High School Diploma or GED
  • Two years of hands-on experience working in a desktop support position
  • Experience with computer hardware and software installation
  • Proficient in the use of Microsoft Office Applications

Knowledge, Skills, and Abilities:
  • Knowledge of computer hardware and software application installation, including Windows desktop operating system, TCP/IP communications, and DHCP leases
  • Knowledge and ability to use Microsoft Office applications to create spreadsheets, Word documents, and presentations
  • Familiarity with Fortinet, CrowdStrike, Zscaler, Duo, Aruba, Azure, & M/O365 a plus.
  • Able to communicate effectively, both verbally and in writing, with all levels of contractors, consultants, employees, and management
  • Able to work productively and collaboratively with all levels of employees and management
  • Able to comply with all safety policies and procedures
  • Demonstrated organizational and time management skills
  • Demonstrated problem-solving and trouble shooting skills
  • Flexible and able to prioritize

The hourly rate for this full-time position is between $26.00-$33.00 + bonus target + benefits. Within the range the individual pay may differ depending on additional factors including job responsibilities, job related knowledge, skills, abilities, education, and experience. The hourly pay range shown is subject to change and may be modified periodically.
WORKING CONDITIONS:
The Desktop Support Analyst works primarily in an office environment from Wednesday thru Sunday. The schedule may be altered from time-to-time to meet business or operational needs; may travel from building-to-building as needed. Infrequently, may also work in a class 100 ESD sensitive wafer manufacturing facility; wears a cleanroom (bunny) suit, including hood, gloves, safety glasses, booties, and mask. May be exposed to hazardous conditions, chemicals, fumes, and/or gases during the course of workday; may be exposed to loud noise. Stands, walks, bends, twists, and crawls. Performs various fine grasping movements; operates a computer and enters information using a keyboard, operates a telephone, and other office equipment; may occasionally be required to push, pull, or lift up to 10 pounds.
*Other duties of a similar nature or level are duties that may be required but may not be specifically listed in the job description or posting.
TDK/Headway Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, or genetics. Applicants requiring accommodation in order to complete the application process should contact the Headway Human Resources Department.

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