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Desktop Support Level 2 Jobs Near Me

iT1

Desktop Support Technician II

Columbus, OH · On-site

$19.50 - $24.75/hr

Are you passionate about technology, customer service, and creating exceptional user experiences? We're seeking a Desktop Support Technician II to serve as a trusted technology partner at one of our ...

IT1

Desktop Support Technician II

Columbus, OH · On-site

$19.50 - $24.75/hr

Are you passionate about technology, customer service, and creating exceptional user experiences? We're seeking a Desktop Support Technician II to serve as a trusted technology partner at one of our ...

iT1

Desktop Support Technician II

Columbus, OH · On-site

$19.50 - $24.75/hr

Are you passionate about technology, customer service, and creating exceptional user experiences? We're seeking a Desktop Support Technician II to serve as a trusted technology partner at one of our ...

Revel Staffing

Desktop Support Technician

Marysville, OH · On-site

$78K - $108K/hr

The Desktop Support Technician will troubleshoot technical issues in person, by phone, email, or ... Some college-level coursework in computer science, information technology, or related field ...

Factual Data

Desktop Support

Columbus, OH · On-site

$24 - $29/hr

... 2 years of hands-on IT support experience in a business environment * Advanced proficiency with ... Expert-level knowledge of Microsoft Office Suite with ability to train and support end users

TEKsystems

Desktop Support Technician

Westerville, OH · On-site

$25 - $32/hr

This position will provide Level I & II support for desktops, laptops, and related hardware/software, working directly with end users to troubleshoot and resolve issues quickly. Key Responsibilities ...

TEKsystems

Desktop Support Technician

Columbus, OH

$25 - $32/hr

This position will provide Level I & II support for desktops, laptops, and related hardware/software, working directly with end users to troubleshoot and resolve issues quickly. Key Responsibilities ...

TEKsystems

Desktop Support Technician

Westerville, OH

$25 - $32/hr

This position will provide Level I & II support for desktops, laptops, and related hardware/software, working directly with end users to troubleshoot and resolve issues quickly. Key Responsibilities ...

TEKsystems

Desktop Support Technician

Columbus, OH

$25 - $32/hr

This position will provide Level I & II support for desktops, laptops, and related hardware/software, working directly with end users to troubleshoot and resolve issues quickly. Key Responsibilities ...

Forward Air

Desktop Support Technician

Columbus, OH · On-site

$19.50 - $24.75/hr

Qualifications * 0-2 years of IT support, technical, or customer service experience. * Basic ... Experience supporting laptops, desktops, mobile devices, and printers. Physical Requirements

MedFlight

Desktop Support Technician

Columbus, OH · On-site

$25.50 - $31/hr

Two years of IT support experience or equivalent technical training. * Experience supporting Microsoft Windows desktop operating systems and Microsoft 365 applications. * Working knowledge of ...

MedFlight

Desktop Support Technician

Columbus, OH

$25.50 - $31/hr

Two years of IT support experience or equivalent technical training. * Experience supporting Microsoft Windows desktop operating systems and Microsoft 365 applications. * Working knowledge of ...

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As of Aug 15, 2026, the average hourly pay for desktop support level 2 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

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Desktop Support Level 2 jobs near you
A map of the United States highlighting the number of Desktop Support Level 2 job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Desktop Support Level 2 job openings in each state, with California having the most at 2 and Alaska the least at 0.

Desktop Support Technician II

iT1

Columbus, OH • On-site

$19.50 - $24.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced Desktop Support Technician to join our team. iT1 has been ranked as one of Arizona's Best Places to Work for over a decade. You will be exposed to many of the top technology offerings in the market and can work with some of the most talented people in the country.
Are you passionate about technology, customer service, and creating exceptional user experiences? We're seeking a Desktop Support Technician II to serve as a trusted technology partner at one of our valued client locations. In this highly visible role, you'll represent both our organization and our client, delivering responsive, professional IT support that keeps employees productive and business operations running smoothly.
This position goes beyond traditional desktop support. You'll provide hands-on and remote technical assistance, support executive leadership and VIP users, troubleshoot critical technology issues, and ensure seamless operation of conference rooms, meetings, and special events. Success in this role requires a blend of technical expertise, professionalism, and a customer-first mindset.
The ideal candidate thrives in a client-facing environment, takes ownership of challenges, and enjoys building strong relationships with end users. If you're known for your ability to solve problems, communicate effectively, and deliver a true "white-glove" support experience, we'd love to meet you.
Join a team where you'll have the opportunity to make an immediate impact, work directly with business leaders, and serve as a key technology resource within a dynamic client environment.
Requirements
Key Responsibilities
  • Customer Service & End-User Support
    • Provide responsive, professional, and courteous technical support to all end users
    • Deliver a high-quality customer experience by communicating clearly and setting expectations
    • Maintain ownership of incidents and service requests from initiation through resolution
    • Ensure timely updates and accurate documentation within the ticketing system

  • VIP / Executive Support
    • Provide white-glove technical support to executive leadership and VIP users
    • Anticipate and proactively address technical needs to minimize downtime
    • Maintain a high degree of professionalism, discretion, and urgency when handling executive requests
    • Support executive workstations, mobile devices, and conference room setups with minimal disruption

  • Event & Meeting Support
    • Provide technical support for meetings, conferences, and special events
    • Set up and troubleshoot:
      • Conference room technology
      • Audio/visual systems
      • Collaboration tools (Teams, conferencing platforms)
    • Ensure smooth operation of technology during live events and quickly resolve issues as they arise

  • Technical Troubleshooting (Hardware & Software)

  • Diagnose and resolve issues related to:
    • Windows operating systems
    • Standard business applications
    • Network connectivity and user access

  • Perform installation, configuration, and maintenance of desktops, laptops, and peripherals

  • Troubleshoot and support:
    • Printers and secure print systems
    • Docking stations, monitors, and accessories

  • Escalate complex issues to appropriate teams while maintaining ownership

  • Endpoint & Device Support

  • Support device lifecycle activities, including:
    • Imaging and device deployment
    • Hardware replacements and refresh programs
    • Onboarding/offboarding setup and equipment provisioning

  • Ensure endpoints are configured according to enterprise standards

  • Operational Support & Documentation

  • Utilize ITSM tools (e.g., ServiceNow) to manage incidents, requests, and tasks

  • Maintain accurate and complete ticket documentation for all work performed

  • Follow established policies, procedures, and escalation processes

  • Contribute to knowledge base articles and process documentation

Required Qualifications
  • 2-5+ years of experience in desktop or end-user support
  • Experience supporting Windows-based environments and enterprise applications
  • Hands-on experience with hardware troubleshooting (desktops, laptops, printers, peripherals)
  • Familiarity with IT ticketing systems (e.g., ServiceNow or similar)
  • Strong customer service and communication skills

Preferred Qualifications
  • Experience with endpoint management tools (e.g., Intune, MECM/SCCM)
  • Experience supporting executive/VIP users in a corporate environment
  • Relevant certifications (CompTIA A+, Network+, ITIL Foundation)
  • Experience in regulated industries (e.g., financial services)

Location:
Location: Onsite - Columbus, OH
This is a one-year duration position.
Benefits
  • Medical, dental, and vision benefits with highly subsidized premiums
  • Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
  • 401(k) Plan with employer match
  • Onsite Fitness Center

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