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Desktop Support Level 2 Jobs in New York (NOW HIRING)

bav

Desktop Support Technician

Manhattan, NY · On-site

$22.25 - $28.25/hr

Under some supervision, the Desktop Support Technician Level 2 resolves basic and routine computer installation requests. This includes but is not limited to PC, monitor, or phone replacement ...

MUFG

Desktop Support Technician - Level 2

New York, NY · Hybrid

$55/hr

Provide "white glove" services support for premier/executive level employees to ensure continuity ... 2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background ...

MUFG

Desktop Support Technician, Level 2

New York, NY · Hybrid

$22.25 - $28.25/hr

Provide "white glove" services support for premier/executive level employees to ensure continuity ... 2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background ...

Amicis Global

Desktop Support Analyst

White Plains, NY · On-site

$25 - $35/hr

Desktop Support Analyst Location: White Plains, NY 10601 Duration: 12+ Months Kindly help me with ... Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices)

MUFG

Level 2 Desktop Support - AVP

New York, NY · Hybrid

$94K - $158K/yr

General Level II Support: * Provide technical support for remotely connected users through VPN. * Track hardware/software assets and ensure documented IT asset management policies are * followed.

Ampcus Inc

Desktop Support Analyst

White Plains, NY · On-site

$24 - $32.25/hr

... Level 2 capacity (hardware, software, printer equipment, mobile devices). • Contribute to a ... • Assist Desktop Support team in evaluating new hardware / software technology to meet the ...

TEKsystems

Desktop Support Technician

Manhattan, NY

$24 - $34/hr

Skills Desktop Support, Microsoft Intune, Active Directory, MS Office, O365, Ticketing Systems, Hardware Troubleshooting, Software Troubleshooting, Customer Service, Level 2 Support, Technical ...

TEKsystems

Desktop Support Technician

Manhattan, NY · On-site

$24 - $34/hr

Skills Desktop Support, Microsoft Intune, Active Directory, MS Office, O365, Ticketing Systems, Hardware Troubleshooting, Software Troubleshooting, Customer Service, Level 2 Support, Technical ...

JFR Staffing

Desktop Support Supervisor

Union City, NJ · On-site

Desktop Support Supervisor Location: Union City, NJ (On-Site) About the Opportunity Our client is ... * 2+ years of experience leading or supervising an IT support team * Fluent in both English and ...

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Desktop Support Level 2 information

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How much do desktop support level 2 jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for desktop support level 2 in New York is $29.53, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $33.65 per hour, depending on experience, location, and employer.

What is a desktop support level 2?

A Desktop Support Level 2 job involves providing advanced technical support for end-users by troubleshooting hardware, software, and network issues. Level 2 technicians handle more complex problems escalated from Level 1 support, perform system updates, and assist with installations and configurations. They may also collaborate with IT teams to resolve recurring technical issues and improve system efficiency. Strong problem-solving skills and knowledge of operating systems, networking, and enterprise applications are essential.

What are typical day-to-day responsibilities for a desktop support level 2?

A Desktop Support Level 2 technician usually handles escalated technical issues that Level 1 support cannot resolve, including more complex hardware, software, and network troubleshooting. Daily tasks often involve responding to support tickets, installing or upgrading software, managing user accounts, and performing system maintenance. You may also assist with onboarding new hires, provide one-on-one user training, and contribute to IT documentation. The role frequently involves working closely with IT team members and end users, requiring strong communication and a service-oriented mindset.

What are the key skills and qualifications needed to thrive in desktop support level 2?

To thrive as a Desktop Support Level 2, you need solid troubleshooting abilities with operating systems (Windows, macOS), hardware, and software, often backed by relevant experience or an associate degree. Familiarity with remote support tools, Active Directory, ticketing systems, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong communication, patience, and a proactive approach to problem-solving help you collaborate effectively and deliver excellent user support. These skills and qualities are crucial for minimizing downtime, boosting user productivity, and ensuring seamless IT operations within an organization.

Is desktop support a good entry-level job?

Desktop Support Level 2 is often considered an entry-level position in IT, requiring basic technical skills, troubleshooting abilities, and familiarity with operating systems and hardware. It provides valuable experience in customer service, problem-solving, and technical tools, making it a common starting point for a career in IT support or networking.

What are popular job titles related to Desktop Support Level 2 jobs in New York?

For Desktop Support Level 2 jobs in New York, the most frequently searched job titles are:

What job categories do people searching Desktop Support Level 2 jobs in New York look for?

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Desktop Support Level 2 jobs near you
Infographic showing various Desktop Support Level 2 job openings in New York as of August 2026, with employment types broken down into 55% Full Time, 24% Part Time, and 21% Contract. Highlights an 75% In-person, and 25% Hybrid job distribution, with an average salary of $61,431 per year, or $29.5 per hour.

Desktop Support - Level 1 Technician (MAC-D)

American Info Systems, LLC

Manhattan, NY • On-site

$18 - $21/hr

Full-time

Re-posted 28 days ago

Job description

Desktop Support – Level 1 Technician (MAC-D)
(Move, Add, Change amp; Decommission)
American Info Systems LLC is currently recruiting ON-CALL technicians and entry-level trainees to assist with Level-1 hands-on tasks. Qualified candidates will be primarily engaged to assist with disconnecting and reconnecting computers for AIS clients undergoing a relocation of their corporate workspace. Technology relocations are our core-competency and we feel that the in-field experience is a valuable stepping-stone for candidates looking to emerge into the technology sector.
Required Skillset for All Applicants (Experienced Technicians amp; Trainees):
  • Good communication skills both written and verbal. (English)
  • Respect for client property, workspace, privacy, security measures and best-practices.
  • Strong work-ethic, polite, well mannered, willing to learn, diligent, responsible, energetic and able to take direction.
  • Motived to learn and execute our model which has demonstrated proven success in the IT sector for nearly 2 decades.
  • Able to work independently or as part of a team.
  • Possess a basic understanding of computer peripherals (i.e. monitor, CPU / desktop / tower, laptop, dock and printer)
  • Familiar with safely working with basic hand-tools such as allen-keys, pliers and a power-screwdriver / drill.
Required Skillset for Experienced Technicians:
Note: Both Experienced Technicians and Trainees will undergo an introductory / onboarding phase to properly acclimate them with the AIS model and associated processes. Those who possess the skill-set below will undergo a technical evaluation by AIS Operations and may qualify for other opportunities with the firm. Potential opportunities and any associated compensation will be reviewed and presented formally by AIS Human Resources at the discretion of AIS.
  • Survey: familiar with capturing basic information such as hostname, IP, last logged in user and monitor configuration for systems running a current Microsoft Windows Desktop OS (i.e. Windows 7). Able to document peripheral devices, obtain printer configuration data and capture a photo of a user workstation.
  • Disconnect / Reconnect: able to efficiently disconnect, package for transport and reconnect workstations consisting of multiple-monitors, (1) or more PC’s and/or laptops / docking stations and associated peripherals.
  • Telephones: able to disconnect, reconnected and login (if applicable) to VOIP telephones. Familiar with connecting and testing wired and wireless headsets and placing a basic test call.
  • Monitor Arms: able to convert monitors from monitor-stands to monitor arms. Familiar with adjusting monitor arms and routing cables through cable managers if applicable.
  • Cable Management: able to neatly route and manage cables using Velcro®, wire-loom or similar products and cable-managers built into the furniture.
  • Quality Assurance: able to login to a workstation, test network connectivity (obtain / change IP address, ping a device or IP, access the web), configure monitors using the OS or video-card utilities and test printers / peripherals.
  • Support: able to provide desk-side Level-1 support to users after a move / relocation event. Able to map-printers, arrange desktop icons and communicate pending issues to the appropriate party for escalation.
Technology amp; Tools: (Provided by Trainee / Technician)
  • Smart-phone capable of mobile email
  • Technicians multi-screwdriver
  • Scissors / shears
  • Flashlight (recommended)
AIS Provisions
  • On-the-job training amp; basic reference materials
  • Access to 24/7/365 Helpdesk amp; Operations Hotline for support and escalations
Pre-Requisites
  • High School Graduate or equivalent, retirees and college students welcome to apply
  • A basic understanding of common computer equipment and peripherals
Other On-Demand Opportunities
If desired, qualified personnel may participate in other opportunities at AIS such as:
  • On-Site Liaison (Vendor Escort) – Details available after initial application and engagement
  • Desktop Support – Level 2 Engineer (Helpdesk – Desktop, Server amp; Network)
  • Move Coordinator / Project-Manager
Recognized Value Adds
  • Experience in the Financial Sector / Trading Floors
  • Management / Helpdesk experience
  • Familiarity with Variable-Height / Height-Adjustable furniture
  • Basic knowledge of tracing / patching (From IDF infrastructure to desk)
  • Laptop with Microsoft Office Suite
  • Tablet
  • Power-screwdriver / cordless drill
  • Valid Driver’s License and vehicle
Compensation
  • $18 - $21 per/hour Based upon experience and skillset

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