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Desktop Support Level 2 Jobs in Ohio (NOW HIRING)

DYOPATH

Desktop Support Analyst II

Akron, OH · On-site

$31.68/hr

DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities ... You'll tackle higher-level escalations, mentor junior analysts, and contribute to documentation and ...

DYOPATH

Desktop Support Analyst II

Akron, OH

$31.68/hr

DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities ... You'll tackle higher-level escalations, mentor junior analysts, and contribute to documentation and ...

DYOPATH

Desktop Support Analyst II

Cleveland, OH

$31.68/hr

DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities ... You'll tackle higher-level escalations, mentor junior analysts, and contribute to documentation and ...

DYOPATH

Desktop Support Analyst II

Akron, OH

$31.68/hr

DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities ... You'll tackle higher-level escalations, mentor junior analysts, and contribute to documentation and ...

Staffingine LLC

Airlines- Desktop Support

Vandalia, OH · On-site

$19 - $24.25/hr

Job Title: American Airlines- Desktop Support Job Location: Vandalia, Ohio Job Type: Contract ... Promptly consults Level 2 support or other management personnel regarding quality issues to ...

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati ... Collaborate with Level 3 teams on system maintenance, upgrades, and improvements. * Support VOIP ...

Noblesoft Technologies

Desktop Support

Lima, OH · On-site

$19.50 - $25/hr

Position: Desktop Support Location: Lima, OH Job type: Contract Requirements Must possess a ... Prior experience supporting executive-level users. Certifications such as: CompTIA A+ or equivalent ...

IT1

Desktop Support Technician II

Columbus, OH · On-site

$19.50 - $24.75/hr

Are you passionate about technology, customer service, and creating exceptional user experiences? We're seeking a Desktop Support Technician II to serve as a trusted technology partner at one of our ...

iT1

Desktop Support Technician II

Columbus, OH · On-site

$19.50 - $24.75/hr

Are you passionate about technology, customer service, and creating exceptional user experiences? We're seeking a Desktop Support Technician II to serve as a trusted technology partner at one of our ...

iT1

Desktop Support Technician II

Columbus, OH

$19.50 - $24.75/hr

Are you passionate about technology, customer service, and creating exceptional user experiences? We're seeking a Desktop Support Technician II to serve as a trusted technology partner at one of our ...

iT1

Desktop Support Technician II

Columbus, OH · On-site

$19.50 - $24.75/hr

Are you passionate about technology, customer service, and creating exceptional user experiences? We're seeking a Desktop Support Technician II to serve as a trusted technology partner at one of our ...

BCforward

Desktop Support

Mason, OH

$20/hr

Help desk Support Specialist PAY RATE: $20/hr Mason, OH, USA, 45040 SHIFT: 8am-5pm M-F INTERVIEWS ... 2.Analyzes and resolves more complicated issues and completes higher level and/or non-standard ...

Revel Staffing

Desktop Support Technician

Toledo, OH · On-site

$78K - $108K/hr

Desktop Support Technician A healthcare organization is seeking a full-time Desktop Support ... Some college-level coursework in computer science, information technology, or related field ...

Dutech Systems

Desktop Support Technician

Zanesville, OH · On-site

$18.75 - $23.75/hr

Required : • 2+ years of experience in Desktop Support, PC Support, or IT Support. • Strong experience troubleshooting PC hardware and peripherals. • Experience using ServiceNow or similar ...

Revel Staffing

Desktop Support Technician

Marysville, OH · On-site

$78K - $108K/hr

The Desktop Support Technician will troubleshoot technical issues in person, by phone, email, or ... Some college-level coursework in computer science, information technology, or related field ...

Factual Data

Desktop Support

Columbus, OH · On-site

$24 - $29/hr

... 2 years of hands-on IT support experience in a business environment * Advanced proficiency with ... Expert-level knowledge of Microsoft Office Suite with ability to train and support end users

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Desktop Support Level 2 information

See Ohio salary details

$9

$25

$43

How much do desktop support level 2 jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for desktop support level 2 in Ohio is $25.66, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $29.23 per hour, depending on experience, location, and employer.

What are typical day-to-day responsibilities for a Desktop Support Level 2 technician?

A Desktop Support Level 2 technician usually handles escalated technical issues that Level 1 support cannot resolve, including more complex hardware, software, and network troubleshooting. Daily tasks often involve responding to support tickets, installing or upgrading software, managing user accounts, and performing system maintenance. You may also assist with onboarding new hires, provide one-on-one user training, and contribute to IT documentation. The role frequently involves working closely with IT team members and end users, requiring strong communication and a service-oriented mindset.

What are the key skills and qualifications needed to thrive in the Desktop Support Level 2 position, and why are they important?

To thrive as a Desktop Support Level 2, you need solid troubleshooting abilities with operating systems (Windows, macOS), hardware, and software, often backed by relevant experience or an associate degree. Familiarity with remote support tools, Active Directory, ticketing systems, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong communication, patience, and a proactive approach to problem-solving help you collaborate effectively and deliver excellent user support. These skills and qualities are crucial for minimizing downtime, boosting user productivity, and ensuring seamless IT operations within an organization.

What is a Desktop Support Level 2 job?

A Desktop Support Level 2 job involves providing advanced technical support for end-users by troubleshooting hardware, software, and network issues. Level 2 technicians handle more complex problems escalated from Level 1 support, perform system updates, and assist with installations and configurations. They may also collaborate with IT teams to resolve recurring technical issues and improve system efficiency. Strong problem-solving skills and knowledge of operating systems, networking, and enterprise applications are essential.

What are popular job titles related to Desktop Support Level 2 jobs in Ohio? For Desktop Support Level 2 jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Desktop Support Level 2 jobs in Ohio look for? The top searched job categories for Desktop Support Level 2 jobs in Ohio are:
What cities in Ohio are hiring for Desktop Support Level 2 jobs? Cities in Ohio with the most Desktop Support Level 2 job openings:
Desktop Support Level 2 jobs near you
Infographic showing various Desktop Support Level 2 job openings in Ohio as of July 2026, with employment types broken down into 5% Locum Tenens, 69% Full Time, 13% Part Time, 1% Temporary, and 12% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution, with an average salary of $53,382 per year, or $25.7 per hour.

Desktop Support Technician Level II

Tyto Athene, LLC

Vienna, OH

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 hours ago

Tyto Athene rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

125th of 220 rated it services

Job description

Description

Tyto Athene is searching for a Desktop Support Level II in Youngstown, OH. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.

  Responsibilities:
  • Provide support to end-users for PC, server, mainframe applications, and hardware.
  • Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals
  • May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  • Simulate or recreate user problems to resolve operating difficulties.
  • Recommend systems modifications to reduce user problems.
  • Maintain currency and highest level of technical skill in field of expertise.
Qualifications

Required:

  • Experience managing network modernization work or system projects of similar scope and complexity
  • Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.)
  • Capabilities needed to deliver in-person and remote IT aid.
  • Fantastic installation, diagnostic, upgrade, and restoration abilities.
  • Excellent vertical and lateral thinking.
  • Superb time management skills.
  • Clear written and verbal communication.
  • Forbearing, flexible, and supportive
  • On site support in Youngstown, OH.
  • Active CompTIA IAT Level II certification; i.e. SecPlus+ certification.

Clearance:

  • Active DoD Secret clearance

Travel Required:

  • Minimal, less than 10% 
About Tyto Athene

Compensation:

  • Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between $20.00/HR. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

  •  Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.
Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.  At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?  Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.Employment Type: FULL_TIME

What Tyto Athene employees say

Hours and flexibility

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