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Desktop Support Level 2 Jobs in Ohio (NOW HIRING)

Audit Tel

Desktop Support Technician

Cincinnati, OH · On-site

$36K - $45K/yr

Desktop Computer Support Technician Inverse Technology Solutions is seeking a full-time Desktop ... Salary Range Career Level Required Experienced (Non-Manager) Experience Required 1 to 2 Years ...

TEKsystems

Desktop Support Technician

Columbus, OH

$25 - $32/hr

This position will provide Level I & II support for desktops, laptops, and related hardware/software, working directly with end users to troubleshoot and resolve issues quickly. Key Responsibilities ...

TEKsystems

Desktop Support Technician

Columbus, OH

$25 - $32/hr

This position will provide Level I & II support for desktops, laptops, and related hardware/software, working directly with end users to troubleshoot and resolve issues quickly. Key Responsibilities ...

L3HHCM20

Desktop Support Technician

Cincinnati, OH

$68K - $127K/yr

This mid-level role involves resolving complex hardware, software, and network issues, supporting ... 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience.

L3HHCM20

Desktop Support Technician

Cincinnati, OH

$68K - $127K/yr

This mid-level role involves resolving complex hardware, software, and network issues, supporting ... 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience.

Forward Air

Desktop Support Technician

Columbus, OH · On-site

$19.50 - $24.75/hr

Qualifications * 0-2 years of IT support, technical, or customer service experience. * Basic ... Experience supporting laptops, desktops, mobile devices, and printers. Physical Requirements

New

Keybank

Desktop Support (Internship)

Brooklyn, OH · On-site

$20/hr

Location: 4900 Tiedeman Road, Brooklyn Ohio Technology Analyst Micro-Intern Duration: 2 month ... systems Provide high level of customer service to Key's internal client base Effectively ...

KeyBank

Desktop Support (Internship)

Brooklyn, OH · On-site

$14 - $18/hr

Location: 4900 Tiedeman Road, Brooklyn Ohio Technology Analyst Micro-Intern Duration: 2 month ... • Provide high level of customer service to Key's internal client base • Effectively ...

Keybank

Desktop Support (Internship)

Cleveland, OH · On-site

$20/hr

Location: 4900 Tiedeman Road, Brooklyn Ohio Technology Analyst Micro-Intern Duration: 2 month ... systems Provide high level of customer service to Key's internal client base Effectively ...

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All JobsDesktop Support Level 2 JobsDesktop Support Level 2 Jobs in Ohio

Desktop Support Level 2 information

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How much do desktop support level 2 jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for desktop support level 2 in Ohio is $25.66, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $29.23 per hour, depending on experience, location, and employer.

What are typical day-to-day responsibilities for a desktop support level 2?

A Desktop Support Level 2 technician usually handles escalated technical issues that Level 1 support cannot resolve, including more complex hardware, software, and network troubleshooting. Daily tasks often involve responding to support tickets, installing or upgrading software, managing user accounts, and performing system maintenance. You may also assist with onboarding new hires, provide one-on-one user training, and contribute to IT documentation. The role frequently involves working closely with IT team members and end users, requiring strong communication and a service-oriented mindset.

What are the key skills and qualifications needed to thrive in desktop support level 2?

To thrive as a Desktop Support Level 2, you need solid troubleshooting abilities with operating systems (Windows, macOS), hardware, and software, often backed by relevant experience or an associate degree. Familiarity with remote support tools, Active Directory, ticketing systems, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong communication, patience, and a proactive approach to problem-solving help you collaborate effectively and deliver excellent user support. These skills and qualities are crucial for minimizing downtime, boosting user productivity, and ensuring seamless IT operations within an organization.

What is a desktop support level 2?

A Desktop Support Level 2 job involves providing advanced technical support for end-users by troubleshooting hardware, software, and network issues. Level 2 technicians handle more complex problems escalated from Level 1 support, perform system updates, and assist with installations and configurations. They may also collaborate with IT teams to resolve recurring technical issues and improve system efficiency. Strong problem-solving skills and knowledge of operating systems, networking, and enterprise applications are essential.

What are popular job titles related to Desktop Support Level 2 jobs in Ohio? For Desktop Support Level 2 jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Desktop Support Level 2 jobs in Ohio look for? The top searched job categories for Desktop Support Level 2 jobs in Ohio are:
What cities in Ohio are hiring for Desktop Support Level 2 jobs? Cities in Ohio with the most Desktop Support Level 2 job openings:
Desktop Support Level 2 jobs near you
Infographic showing various Desktop Support Level 2 job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,382 per year, or $25.7 per hour.

Desktop Support Technician

Audit Tel

Cincinnati, OH • On-site

$36K - $45K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

Why Us?
Inverse Technology Solutions was founded in 2010, but we have been in the IT industry for over 30 years. We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that has the same quality standards and takes pride in their work. We fully train our Help Desk employees on various IT devices and systems that other companies don't support. Our techs gain experience in Networking, Cabling, Access Control, Computer/Phone Support, and IP Camera systems to make them a well-rounded IT professional.
We offer great starting salaries, retirement plans, health benefits, and bonuses.
Inverse started as a small family business and has grown into a major player in the IT world. Our employees are a team and party of the family.
We have supported our troops throughout the years and love working with veterans.
Desktop Computer Support Technician
Inverse Technology Solutions is seeking a full-time Desktop Computer Support Technician in Cincinnati, Ohio. The successful candidate will provide technical support to end users, troubleshoot desktop and laptop computer issues, manage support tickets, and assist with hardware, software, and network-related problems. This position requires prior technical support experience; however, a strong work ethic, excellent customer service skills, and a willingness to learn are equally important.Key Responsibilities
  • Respond to and resolve end-user technical support requests in a timely manner.
  • Create, document, track, and update support tickets through the company ticketing system.
  • Diagnose and troubleshoot desktop, laptop, printer, software, and peripheral device issues.
  • Install, configure, and maintain computer hardware, operating systems, and business applications.
  • Provide support for Microsoft Windows environments, email systems, and common productivity software.
  • Assist with user account administration, password resets, and access management.
  • Escalate complex issues to appropriate technical teams when necessary.
  • Maintain accurate documentation of incidents, resolutions, and support procedures.
  • Support hardware deployments, upgrades, and workstation replacements.
  • Provide exceptional customer service while communicating technical information to non-technical users.
  • Participate in after-hours and on-call support is required.
Skills and Qualifications
  • Previous experience in Desktop Support, Help Desk Support, IT Support, or a related technical role.
  • Strong troubleshooting and problem-solving skills.
  • Knowledge of Windows operating systems, Microsoft Office applications, and desktop hardware.
  • Basic understanding of networking concepts, including TCP/IP, wireless connectivity, and printers.
  • Experience with ticketing and incident management systems.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent customer service and interpersonal skills.
  • Strong verbal and written communication skills.
  • Detail-oriented with the ability to follow established processes and procedures.
  • Ability to work independently with minimal supervision while collaborating effectively within a team environment.
  • Experience with Active Directory, Microsoft 365, and remote support tools is preferred.

Salary Range
Career Level Required
Experienced (Non-Manager)
Experience Required
1 to 2 Years
Education Required
College preferred or High School
Job Type
Employee
Job Status
Full Time
Work Remotely
  • No

Job Type: Full-time
Benefits:
  • Dental insurance
  • Health insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:
  • 8 hour shift
  • Monday to Friday
  • On call

Supplemental pay types:
  • Bonus pay

Apply