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Desktop Support Level 2 Jobs in Ohio (NOW HIRING)

Factual Data

Desktop Support

Columbus, OH · On-site

$26 - $31/hr

... 2 years of hands-on IT support experience in a business environment * Advanced proficiency with ... Expert-level knowledge of Microsoft Office Suite with ability to train and support end users

OtterBase

Desktop Support Specialist

Columbus, OH · On-site

$22 - $25/hr

Qualifications 2+ years of desktop or help desk support experience in a Windows and/or macOS environment. Experience with Microsoft 365, Active Directory, and endpoint management or desktop imaging ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician-Onsite

Cincinnati, OH · On-site

$20 - $23/hr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Deliver first- and second-level technical support to end users for hardware, software, and ...

Forward Air

Desktop Support Technician

Columbus, OH · On-site

$19.50 - $24.75/hr

Qualifications * 0-2 years of IT support, technical, or customer service experience. * Basic ... Experience supporting laptops, desktops, mobile devices, and printers. Physical Requirements

RELX Group plc

Desktop Support Co-Op

Dayton, OH · On-site

$18/hr

The company employs over 2,000 technologists, data scientists, and experts to develop, test, and ... Be a currently enrolled student working towards an Associate's or advanced level education in IT ...

Huntington Ingalls Industries

$82K - $130K/yr

TS/SCI Level of Experience: Senior This opportunity resides with Warfare Systems (WS) , a business ... desktop support, with additional support to network engineering effort. Position is located at ...

RELX

Desktop Support Co-Op

Dayton, OH · On-site

$18/hr

The company employs over 2,000 technologists, data scientists, and experts to develop, test, and ... Be a currently enrolled student working towards an Associate's or advanced level education in IT ...

LexisNexis

Desktop Support Co-Op

Dayton, OH · On-site

$18/hr

The company employs over 2,000 technologists, data scientists, and experts to develop, test, and ... Be a currently enrolled student working towards an Associate's or advanced level education in IT ...

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Showing results 21-40

All JobsDesktop Support Level 2 JobsDesktop Support Level 2 Jobs in Ohio

Desktop Support Level 2 information

See Ohio salary details

$9

$25

$43

How much do desktop support level 2 jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for desktop support level 2 in Ohio is $25.66, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $29.23 per hour, depending on experience, location, and employer.

What is a desktop support level 2?

A Desktop Support Level 2 job involves providing advanced technical support for end-users by troubleshooting hardware, software, and network issues. Level 2 technicians handle more complex problems escalated from Level 1 support, perform system updates, and assist with installations and configurations. They may also collaborate with IT teams to resolve recurring technical issues and improve system efficiency. Strong problem-solving skills and knowledge of operating systems, networking, and enterprise applications are essential.

What are typical day-to-day responsibilities for a desktop support level 2?

A Desktop Support Level 2 technician usually handles escalated technical issues that Level 1 support cannot resolve, including more complex hardware, software, and network troubleshooting. Daily tasks often involve responding to support tickets, installing or upgrading software, managing user accounts, and performing system maintenance. You may also assist with onboarding new hires, provide one-on-one user training, and contribute to IT documentation. The role frequently involves working closely with IT team members and end users, requiring strong communication and a service-oriented mindset.

What are the key skills and qualifications needed to thrive in desktop support level 2?

To thrive as a Desktop Support Level 2, you need solid troubleshooting abilities with operating systems (Windows, macOS), hardware, and software, often backed by relevant experience or an associate degree. Familiarity with remote support tools, Active Directory, ticketing systems, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong communication, patience, and a proactive approach to problem-solving help you collaborate effectively and deliver excellent user support. These skills and qualities are crucial for minimizing downtime, boosting user productivity, and ensuring seamless IT operations within an organization.

Is desktop support a good entry-level job?

Desktop Support Level 2 is often considered an entry-level position in IT, requiring basic technical skills, troubleshooting abilities, and familiarity with operating systems and hardware. It provides valuable experience in customer service, problem-solving, and technical tools, making it a common starting point for a career in IT support or networking.

What are popular job titles related to Desktop Support Level 2 jobs in Ohio?

For Desktop Support Level 2 jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Desktop Support Level 2 jobs in Ohio look for?

The top searched job categories for Desktop Support Level 2 jobs in Ohio are:

What cities in Ohio are hiring for Desktop Support Level 2 jobs?

Cities in Ohio with the most Desktop Support Level 2 job openings:

Desktop Support Level 2 jobs near you
Infographic showing various Desktop Support Level 2 job openings in Ohio as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 5% Contract, and 1% Nights. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $53,382 per year, or $25.7 per hour.

Desktop Support

Factual Data

Columbus, OH • On-site

$26 - $31/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 16 days ago

Job description

Founded in 1948, CBC Companies is a privately-held company headquartered in Columbus, Ohio, with operating entities including: AmRent, Byte Software, Factual Data, DataVerify, DataVerify Flood Services, Ibbie, Innovis, and Select Business Services. CBC's portfolio of companies includes data repositories spanning the mortgage and credit markets in addition to hundreds of proprietary integrations across the broader credit ecosystem.
At CBC we are guided by our mission to serve our customers by providing them with products and services that ultimately empower economic opportunity for Americans. Using innovative technology and driven by integrity and a culture of compliance, CBC Companies delivers high quality products and services to help our customers manage risk.
About the Role:
Desktop Support will assist End Users in resolving computer/network (hardware and software) related issues and implementing changes on behalf of the user. You will act as a liaison between the End User and the Windows and Networking departments.
This is a hybrid role based in Columbus, Ohio. Candidates must reside in the Columbus area. In-office attendance will align with the department's schedule, which is determined collaboratively by the team.
What You'll Do:
  • Administer end-user workstations and support end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN).
  • Investigate user problems and identify their source; determine possible solutions; test and implement solutions.
  • Install, configure and maintain personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; add, upgrade, and configure disk drives, printers and related equipment.
  • Perform and/or oversee software and application installation and upgrades.
  • Maintain site licenses for department/organization.
  • Plan and implement network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.
  • Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties.
  • Develop and conduct various training and instruction for system users on operating systems and other applications; assist users in maximizing use of networks and computing systems.
  • Maintain strict confidentiality and data security protocols when accessing, processing, or storing sensitive end-user information and network data.
  • Serve as technical liaison and provide IT consultation to personnel across all departments, ensuring seamless technology integration.
  • Deliver comprehensive computer orientation and onboarding support to new hires and provide ongoing technical training to existing staff.
  • Manage and resolve help desk tickets efficiently using ticketing systems, ensuring timely response and resolution tracking with clear communication to end users.
  • Maintain accurate asset management records and conduct regular inventory tracking of all IT equipment, software licenses, and hardware deployments.
  • Create and maintain comprehensive documentation of troubleshooting procedures, solutions, and IT processes to build organizational knowledge base.
  • Provide reliable remote support capabilities using various tools and platforms to assist users regardless of location or connectivity challenges.
  • Other duties as assigned.

What You'll Need:
  • Associate's degree in Information Technology, Computer Science, or equivalent IT certification required
  • 1-2 years of hands-on IT support experience in a business environment
  • Advanced proficiency with Windows 10/11 administration, configuration, and troubleshooting
  • Expert-level knowledge of Microsoft Office Suite with ability to train and support end users
  • Working knowledge of Active Directory fundamentals, Microsoft Intune, and Entra ID administration
  • Strong hardware troubleshooting skills including desktops, laptops, printers, and peripheral devices
  • Experience with or willingness to learn AI tools and emerging technologies
  • Exceptional customer service skills with ability to communicate technical concepts to non-technical users
  • Strong analytical and problem-solving abilities with systematic approach to issue resolution
  • Proven ability to work independently, manage multiple priorities, and meet deadlines in fast-paced environment
  • Patient, empathetic approach when assisting users with varying technical skill levels

Benefits We Offer:
CBC Companies offers comprehensive healthcare benefits to eligible employees including: medical, HSA, prescription, vision, dental. Our benefits also include life insurance, short & long-term disability, Roth and 401K with possible company match and profit sharing, an Employee Assistance Program (EAP), Time Away from Work (TAFW) and paid holidays - plus employee referral bonuses, and role-based professional development opportunities.
CBC Companies is committed to equal opportunity employment, and employment decisions are based on merit, qualifications, and abilities. Employment-related decisions are not influenced or affected by an employee's race, color, gender, age, religion, national origin, disability, citizenship, military status, sexual orientation, genetic information, or any other category protected by federal, state or local law. The Company endorses a work environment free from discrimination and harassment.
We are committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to complete the application process or perform the essential functions of the position, please let us know.
This posting will remain open until filled.

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