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Desktop Support Level 2 Jobs in Silver Spring, MD

Bowie State University

Desktop Support Lead

Bowie, MD · On-site

$65K - $75K/yr

The Desktop Support Lead is also responsible for assisting the Desktop Support Manager in the day ... level troubleshooting, and Windows and Mac OS software deployment. * Provide Tier II support for ...

Infojini Inc

Desktop Support

Washington, DC · On-site

Demonstrated ability to concisely summarize and document client issues is required. • 2 years ... Level 1 network and VPN diagnosis and troubleshooting skills. • Knowledge of BlackBerry ...

ActioNet

Desktop Support

Rosslyn, VA · On-site

$47/hr

... with service level agreements (SLAs). * Install, configure, and maintain operating systems ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

ActioNet

Desktop Support

Arlington, VA

... with service level agreements (SLAs). * Install, configure, and maintain operating systems ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

ActioNet, Inc.

Desktop Support

Rosslyn, VA · On-site

$47/hr

... with service level agreements (SLAs). * Install, configure, and maintain operating systems ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

Infojini Inc

Desktop Support

Washington, DC · On-site

$23 - $29.25/hr

Demonstrated ability to concisely summarize and document client issues is required. 2 years minimum ... Strong Level 1 network and VPN diagnosis and troubleshooting skills. Knowledge of BlackBerry ...

ActioNet

Desktop Support

Rosslyn, VA

$47/hr

... with service level agreements (SLAs). * Install, configure, and maintain operating systems ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

Leidos

Desktop Support Manager

Bethesda, MD · On-site

$82K - $149K/yr

The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application ...

Leidos

Desktop Support Manager

Bethesda, MD · On-site

$82K - $149K/yr

The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application ...

TEKsystems

Desktop Support Manager

Reston, VA

$40 - $45/hr

The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application ...

Time Systems LLC

Desktop Support Technician

Arlington, VA

$23.25 - $29.50/hr

Desktop Support Technician Location- Pentagon, VA Clearance- Secret Certifications- CompTIA ... Currently possess a minimum DoDD 8570 IAT Level II certification (e.g. Security+ CE). * Experience ...

TIME Systems

Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

Desktop Support Technician Location- Pentagon, VA Clearance- Secret Certifications- CompTIA ... Currently possess a minimum DoDD 8570 IAT Level II certification (e.g. Security+ CE). * Experience ...

TEKsystems

Desktop Support Manager

Reston, VA

$40 - $45/hr

The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application ...

Time Systems LLC

Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

Desktop Support Technician Location- Pentagon, VA Clearance- Secret Certifications- CompTIA ... Currently possess a minimum DoDD 8570 IAT Level II certification (e.g. Security+ CE). * Experience ...

Port Cyber Corporation

Be Seen First

Technical Support Specialist - Level 2

Kensington, MD · On-site

$50K - $80K/yr

Technical Support Specialist - Level 2 Port Cyber is seeking to grow its technical team to keep ... Prior experience working in a desktop support role for an Information Technology Managed Services ...

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All JobsDesktop Support Level 2 JobsDesktop Support Level 2 Jobs in Silver Spring, MD

Desktop Support Level 2 information

See Silver Spring, MD salary details

$10

$27

$47

How much do desktop support level 2 jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for desktop support level 2 in Silver Spring, MD is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $31.83 per hour, depending on experience, location, and employer.

What are typical day-to-day responsibilities for a desktop support level 2?

A Desktop Support Level 2 technician usually handles escalated technical issues that Level 1 support cannot resolve, including more complex hardware, software, and network troubleshooting. Daily tasks often involve responding to support tickets, installing or upgrading software, managing user accounts, and performing system maintenance. You may also assist with onboarding new hires, provide one-on-one user training, and contribute to IT documentation. The role frequently involves working closely with IT team members and end users, requiring strong communication and a service-oriented mindset.

What are the key skills and qualifications needed to thrive in desktop support level 2?

To thrive as a Desktop Support Level 2, you need solid troubleshooting abilities with operating systems (Windows, macOS), hardware, and software, often backed by relevant experience or an associate degree. Familiarity with remote support tools, Active Directory, ticketing systems, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong communication, patience, and a proactive approach to problem-solving help you collaborate effectively and deliver excellent user support. These skills and qualities are crucial for minimizing downtime, boosting user productivity, and ensuring seamless IT operations within an organization.

What is a desktop support level 2?

A Desktop Support Level 2 job involves providing advanced technical support for end-users by troubleshooting hardware, software, and network issues. Level 2 technicians handle more complex problems escalated from Level 1 support, perform system updates, and assist with installations and configurations. They may also collaborate with IT teams to resolve recurring technical issues and improve system efficiency. Strong problem-solving skills and knowledge of operating systems, networking, and enterprise applications are essential.

What are popular job titles related to Desktop Support Level 2 jobs in Silver Spring, MD? For Desktop Support Level 2 jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Desktop Support Level 2 jobs in Silver Spring, MD look for? The top searched job categories for Desktop Support Level 2 jobs in Silver Spring, MD are:
Desktop Support Level 2 jobs near you
Infographic showing various Desktop Support Level 2 job openings in Silver Spring, MD as of August 2026, with employment types broken down into 50% Full Time, 25% Part Time, and 25% Contract. Highlights an 75% In-person, and 25% Hybrid job distribution, with an average salary of $58,047 per year, or $27.9 per hour.

Desktop Support Lead

Bowie State University

Bowie, MD • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Posting Details
Job Posting Information
Job Posting Number
S485
Position Title
Desktop Support Lead
Class Title
Staff
Regular or Contingent II
Regular (PIN)
Desired Start Date
FLSA
Exempt
Salary Range
$65,000 - $75,000
Open Date
01/31/2024
Close Date
Open Until Filled
Yes
Duties and Responsibilities
The Desktop Support Lead is responsible for providing Tier II desktop support service, serving as an expert in troubleshooting complex issues, and and providing technical development and guidance for the Desktop Support Team. The Desktop Support Lead is also responsible for assisting the Desktop Support Manager in the day-to-day operations of the Desktop Support Team, focusing on incident management, request fulfillment, provisioning, maintenance, and break/fix management. Ensuring an effective and efficient IT support level is provided within the desktop support environment for resolving IT-related issues or problems. This position will confirm all SOPs for the Desktop Support Team are followed, and our customers are receiving resolutions to their issues in a timely fashion.
  • Provide Tier II client support for hardware, software, and network services.
  • Resolve Tier II escalation tickets by troubleshooting IT hardware and software issues, including laptops, desktops, tablets, mobile devices, printers, and VPN issues.
  • Assist in the architecture, implementation, and maintenance of the organization's desktop environments, including installation, upgrades, high-level troubleshooting, and Windows and Mac OS software deployment.
  • Provide Tier II support for system images, virtual environments, and Mac OS Management.
  • Serve as an expert in troubleshooting, diagnosing, and resolving complex end-user device incidents and problems through desktop support services and remote support, where appropriate.
  • Perform secure baseline image creation and tailoring of Windows operating system images to form a core baseline.
  • Support application packaging, deployments, documentation, and release control in an enterprise environment.
  • Oversee hardware and software deployment projects assigned to the Desktop Support team.
  • Responsible for classroom and lab maintenance ensuring all computers are updated before the start of the semester.
  • Provide technical guidance and collaborate with Tier 3 to streamline services and support.
  • Serve as the escalation person for complex issues for the desktop support team
  • Document detailed notes in the ticketing system and provide accurate and timely customer updates.
  • Serve as a senior technician of the desktop support team setting the bar high in performance, customer satisfaction, and improving processes.
  • Assist in training and mentoring staff to improve performance, increase customer satisfaction, and drive efficiencies.
  • Partner with leadership to create a friendly, productive environment that promotes success.
  • Monitor desktop queues ensuring SLAs are met, and best ticket practices demonstrate quality practices. Mentor staff who do not meet requirements.
  • Respond to customer escalations in person and/or via email in a timely manner.
  • Determine root causes and create corrective action plans.
  • Create standard operating procedures (SOPs) and update existing SOPs for specialized technical support.
  • Ability to multi-task projects and daily operations while providing regular status updates to management.
  • Serve as backup to the Desktop Support Manager.
  • Other duties as assigned.

Minimum Qualifications
Education
Bachelor's degree required in Computer Technology, Computer Science, or IT related field.
HDI, MCSE, MCP, A+, ITIL v4 certificate, Security+ or Network+ certification preferred.
Experience
A minimum of three (3) years of Tier II support experience in a networked environment is required.
Knowledge Skills and Abilities
  • Must have a solid understanding of the hardware, software, and network infrastructure that they will be supporting. This includes knowledge of operating systems, hardware components, applications, and network protocols.
  • Must have excellent technical knowledge of computer systems, software applications, and hardware peripherals. This includes troubleshooting, diagnosing, and resolving technical issues.
  • Must be able to adapt to changing technologies and be willing to continuously learn and improve their skills to keep pace with the latest technology trends.
  • Must possess excellent documentation skills, must be able to accurately record and track technical issues, resolutions, and any other pertinent information.
  • Strong technical foundation, excellent problem-solving skills, and a customer-focused mindset.
  • Experienced troubleshooter (hardware, software, and complex systems).
  • Strong knowledge of Windows Operating System, MacOS, iOS
  • Strong knowledge of Office 365, Teams, Zoom, VPN, etc.
  • Strong knowledge of VMware.
  • Work independently and within the framework of a team with minimum assistance.
  • Must understand the art of always providing customer service.
  • Ability to analyze complex issues.

Conditions of Employment
Other
Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave, annual leave, and personal leave; 12 paid holidays per year, tuition remission; employer-funded pension and supplemental retirement accounts.
Please be advised, COVID-19 vaccinations are encouraged but not required for faculty and staff to be employed at Bowie State University. This protocol is subject to change.
Some Remote hours allowed.
Posting Detail Information
Special Instructions to Applicant
Quick Link for Internal Postings
https://bowiestate.peopleadmin.com/postings/2830

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