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Desktop Support Level 2 Jobs in Silver Spring, MD

Turn2Partners

Desktop Support Specialist

Arlington, VA · On-site

$80K/yr

Ensure adherence to IT security protocols Qualifications: * 2+ years in IT or desktop support roles * Proficiency with Windows, macOS, and Office 365 * Familiarity with basic networking and endpoint ...

Infojini Inc

Desktop Support Analyst

Washington, DC

$26.25 - $35.50/hr

... Remedy. 2. At least Two years' experience in desktop/laptop troubleshooting and Mainframe ... Strong Level 1 network and VPN diagnosis and troubleshooting skills. 7. Knowledge of BlackBerry ...

LCG Inc

Desktop Support Technician, Senior

Bethesda, MD · On-site

$30 - $38/hr

... level support technician. * Provide backup support to the Mac/ Windows desktop engineer Jamf ... A minimum of 3-5 years' experience * 2.5 or more years of experience with Windows Desktop ...

Leidos

Desktop Support Engineer

Washington, DC · On-site

$73K - $132K/yr

Leidos is seeking a broadly experienced candidate to provide Tier 1 and 2 Desktop Support for ... Pay Range $73,450.00 - $132,775.00 The Leidos pay range for this job level is a general guideline ...

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Desktop Support Level 2 information

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$27

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How much do desktop support level 2 jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for desktop support level 2 in Silver Spring, MD is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $31.83 per hour, depending on experience, location, and employer.

What are typical day-to-day responsibilities for a Desktop Support Level 2 technician?

A Desktop Support Level 2 technician usually handles escalated technical issues that Level 1 support cannot resolve, including more complex hardware, software, and network troubleshooting. Daily tasks often involve responding to support tickets, installing or upgrading software, managing user accounts, and performing system maintenance. You may also assist with onboarding new hires, provide one-on-one user training, and contribute to IT documentation. The role frequently involves working closely with IT team members and end users, requiring strong communication and a service-oriented mindset.

What are the key skills and qualifications needed to thrive in the Desktop Support Level 2 position, and why are they important?

To thrive as a Desktop Support Level 2, you need solid troubleshooting abilities with operating systems (Windows, macOS), hardware, and software, often backed by relevant experience or an associate degree. Familiarity with remote support tools, Active Directory, ticketing systems, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong communication, patience, and a proactive approach to problem-solving help you collaborate effectively and deliver excellent user support. These skills and qualities are crucial for minimizing downtime, boosting user productivity, and ensuring seamless IT operations within an organization.

What is a Desktop Support Level 2 job?

A Desktop Support Level 2 job involves providing advanced technical support for end-users by troubleshooting hardware, software, and network issues. Level 2 technicians handle more complex problems escalated from Level 1 support, perform system updates, and assist with installations and configurations. They may also collaborate with IT teams to resolve recurring technical issues and improve system efficiency. Strong problem-solving skills and knowledge of operating systems, networking, and enterprise applications are essential.

What are popular job titles related to Desktop Support Level 2 jobs in Silver Spring, MD? For Desktop Support Level 2 jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Desktop Support Level 2 jobs in Silver Spring, MD look for? The top searched job categories for Desktop Support Level 2 jobs in Silver Spring, MD are:
Desktop Support Level 2 jobs near you
Desktop Support Specialist ( Mid-Level)

Desktop Support Specialist ( Mid-Level)

TriTech Enterprise Systems, Inc.

Washington, DC • On-site

Full-time

Posted 24 days ago

Job description

Job Summary:
TriTech Enterprise Systems Inc. is seeking an on-site Desktop Support Specialist to provide line support to all employees and contractors within the DC Government General Services Administration. The role involves resolving support incidents and requests while ensuring customer satisfaction and continuous service delivery in a dynamic environment.
Responsibilities:
• Aid customers who experience technical problems. Most commonly, desktop computers (Microsoft and Mac), laptops, tablets, desktop printers, and print services support
• Using diagnostic techniques and problem-solving methods to troubleshoot issues over the telephone, via live chat, or as part of an on-site visit
• If offsite, talking customers through a troubleshooting process and working together to rectify problems
• Implement effective IT solutions for customers and employees concerning basic desktop support and print services
• Record events and update statuses in an identified database, such as Service Now, e-mail, and possibly QuickBase
• Installation and maintenance of computer software for all agency-computing platforms, such as MS Office, Adobe, MS Project, and MS Visio
• Ensures proper security and network operations for the agency as it pertains to McAfee only
• Ensures the installation and maintenance of print services, secure print software
• Performs quality assurance reviews of print services and secure print software
• Participates in the preparation, with the vendor, of print services, secure print software training materials for DGS employees.
• Map users to printers or print services, secure print solution
• Manually map users to network drives
• Organizes and conducts appropriate training meetings when appropriate
• Support all printers and scanners
• Identify basic technology-based problems and their root causes; take responsibility for timely troubleshooting and resolution using proven tools, resources, and approved processes
• Provide secure print training to DGS end users
Qualifications:
Required:
• IT Certifications
• Laptops, desktops, and tablet hardware support
• Windows 10 &11/Macs
• MS Office 2013, 2016, O365
• Copier and desktop printer support
Company:
TriTech Enterprise Systems, Inc., is an Information Technology (IT) Consulting company committed to increasing the competitive advantage of our clients by providing cutting edge solutions through innovation, research and the application of emerging technologies. Founded in 2002, the company is headquartered in Hyattsville, USA, with a team of 11-50 employees. The company is currently Early Stage.

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