... level agreements (SLA's) to resolve customer issues. • Provide one-on-one and small group ... 2 technical support with hardware and software. • Excellent attention to detail. • Strong ...
... level agreements (SLA's) to resolve customer issues. • Provide one-on-one and small group ... 2 technical support with hardware and software. • Excellent attention to detail. • Strong ...
... level agreements (SLA's) to resolve customer issues. • Provide one-on-one and small group ... 2 technical support with hardware and software. • Excellent attention to detail. • Strong ...
... level agreements (SLA's) to resolve customer issues. • Provide one-on-one and small group ... 2 technical support with hardware and software. • Excellent attention to detail. • Strong ...
Desktop Support Analyst
$26.25 - $35.50/hr
... Remedy. 2. At least Two years' experience in desktop/laptop troubleshooting and Mainframe ... Strong Level 1 network and VPN diagnosis and troubleshooting skills. 7. Knowledge of BlackBerry ...
Desktop Support Analyst
$26.25 - $35.50/hr
... Remedy. 2. At least Two years' experience in desktop/laptop troubleshooting and Mainframe ... Strong Level 1 network and VPN diagnosis and troubleshooting skills. 7. Knowledge of BlackBerry ...
... level agreements (SLA's) to resolve customer issues. • Provide one-on-one and small group ... 2 technical support with hardware and software. • Excellent attention to detail. • Strong ...
... level agreements (SLA's) to resolve customer issues. • Provide one-on-one and small group ... 2 technical support with hardware and software. • Excellent attention to detail. • Strong ...
... level agreements (SLA's) to resolve customer issues. • Provide one-on-one and small group ... 2 technical support with hardware and software. • Excellent attention to detail. • Strong ...
... level agreements (SLA's) to resolve customer issues. • Provide one-on-one and small group ... 2 technical support with hardware and software. • Excellent attention to detail. • Strong ...
Desktop Support Admin
$62K - $67K/yr
Work to meet program service level agreements (SLA's) to resolve customer issues. * Provide one-on ... Must have experience providing Tier 1 and 2 technical support with hardware and software. * Must ...
Quick apply
Desktop Support Admin
$62K - $67K/yr
Work to meet program service level agreements (SLA's) to resolve customer issues. * Provide one-on ... Must have experience providing Tier 1 and 2 technical support with hardware and software. * Must ...
Desktop Support Admin
$62K - $67K/yr
Work to meet program service level agreements (SLA's) to resolve customer issues. * Provide one-on ... Must have experience providing Tier 1 and 2 technical support with hardware and software. * Must ...
Quick apply
Desktop Support Admin
$62K - $67K/yr
Work to meet program service level agreements (SLA's) to resolve customer issues. * Provide one-on ... Must have experience providing Tier 1 and 2 technical support with hardware and software. * Must ...
Desktop Support Admin
$62K - $67K/yr
Work to meet program service level agreements (SLA's) to resolve customer issues. * Provide one-on ... Must have experience providing Tier 1 and 2 technical support with hardware and software. * Must ...
Quick apply
Desktop Support Admin
$62K - $67K/yr
Work to meet program service level agreements (SLA's) to resolve customer issues. * Provide one-on ... Must have experience providing Tier 1 and 2 technical support with hardware and software. * Must ...
Desktop Support with Security Clearance
Springfield, VA · On-site
$70/hr
... level of expertise to their partners. Having been around for over two years our client provides the resources necessary for their team members to excel and reach their career goals in the IT industry.
Desktop Support with Security Clearance
Springfield, VA · On-site
$70/hr
... level of expertise to their partners. Having been around for over two years our client provides the resources necessary for their team members to excel and reach their career goals in the IT industry.
Summary All Native Group is seeking a Desktop Engineer II (Mid-level Desktop Engineer) with a ... Supports the completion of all projects/programs as needed * Candidate routinely required to employ ...
Summary All Native Group is seeking a Desktop Engineer II (Mid-level Desktop Engineer) with a ... Supports the completion of all projects/programs as needed * Candidate routinely required to employ ...
Desktop Support Technician, Senior
$30 - $38/hr
... level support technician. * Provide backup support to the Mac/ Windows desktop engineer Jamf ... A minimum of 3-5 years' experience * 2.5 or more years of experience with Windows Desktop ...
Quick apply
Desktop Support Technician, Senior
$30 - $38/hr
... level support technician. * Provide backup support to the Mac/ Windows desktop engineer Jamf ... A minimum of 3-5 years' experience * 2.5 or more years of experience with Windows Desktop ...
Summary All Native Group is seeking a Desktop Engineer II (Mid-level Desktop Engineer) with a ... Supports the completion of all projects/programs as needed * Candidate routinely required to employ ...
Summary All Native Group is seeking a Desktop Engineer II (Mid-level Desktop Engineer) with a ... Supports the completion of all projects/programs as needed * Candidate routinely required to employ ...
Desktop Support Technician, Senior
Bethesda, MD · On-site
$30 - $38/hr
... level support technician. * Provide backup support to the Mac/ Windows desktop engineer Jamf ... A minimum of 3-5 years' experience * 2.5 or more years of experience with Windows Desktop ...
Desktop Support Technician, Senior
Bethesda, MD · On-site
$30 - $38/hr
... level support technician. * Provide backup support to the Mac/ Windows desktop engineer Jamf ... A minimum of 3-5 years' experience * 2.5 or more years of experience with Windows Desktop ...
The Tier 2 Desktop Support Technician provides Deskside IT Service support to the UDS End User Devices deployed at NCE. End user device equipment consists of workstations (thin and thick clients ...
The Tier 2 Desktop Support Technician provides Deskside IT Service support to the UDS End User Devices deployed at NCE. End user device equipment consists of workstations (thin and thick clients ...
Desktop Support Specialist
$55K - $70K/hr
Minimum of 2 years of experience in desktop support or a similar role * Strong knowledge of Windows and Mac operating systems * Microsoft 365/Office 365 and Azure cloud infrastructure * Experience ...
Quick apply
Desktop Support Specialist
$55K - $70K/hr
Minimum of 2 years of experience in desktop support or a similar role * Strong knowledge of Windows and Mac operating systems * Microsoft 365/Office 365 and Azure cloud infrastructure * Experience ...
Desktop Support Technician, Senior
Bethesda, MD · On-site
$30 - $38/hr
... level support technician. * Provide backup support to the Mac/ Windows desktop engineer Jamf ... A minimum of 3-5 years' experience * 2.5 or more years of experience with Windows Desktop ...
Desktop Support Technician, Senior
Bethesda, MD · On-site
$30 - $38/hr
... level support technician. * Provide backup support to the Mac/ Windows desktop engineer Jamf ... A minimum of 3-5 years' experience * 2.5 or more years of experience with Windows Desktop ...
Desktop Support Technician
Arlington, VA · On-site
$35 - $39/hr
Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Washington ... Valid DoD 8570 IAT Level II: Security+ or higher Certification. Must demonstrated expertise in ...
Desktop Support Technician
Arlington, VA · On-site
$35 - $39/hr
Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Washington ... Valid DoD 8570 IAT Level II: Security+ or higher Certification. Must demonstrated expertise in ...
Key Concepts Knowledgebase, LLC., is seeking a Desktop Engineer (Level II) for a project at a large government support organization. The successful candidate will work with our IT managers, engineers ...
Key Concepts Knowledgebase, LLC., is seeking a Desktop Engineer (Level II) for a project at a large government support organization. The successful candidate will work with our IT managers, engineers ...
Key Concepts Knowledgebase, LLC., is seeking a Desktop Engineer (Level II) for a project at a large government support organization. The successful candidate will work with our IT managers, engineers ...
Key Concepts Knowledgebase, LLC., is seeking a Desktop Engineer (Level II) for a project at a large government support organization. The successful candidate will work with our IT managers, engineers ...
Work to meet program service level agreements (SLA's) to resolve customer issues. * Provide one-on ... Experience providing Tiers 1 and 2 technical support with hardware and software. * Excellent ...
Work to meet program service level agreements (SLA's) to resolve customer issues. * Provide one-on ... Experience providing Tiers 1 and 2 technical support with hardware and software. * Excellent ...
Desktop Support Level 2 information
See Silver Spring, MD salary details
$10.44 - $13.78
4% of jobs
$13.78 - $17.12
1% of jobs
$17.12 - $20.47
12% of jobs
$21.61 is the 25th percentile. Wages below this are outliers.
$20.47 - $23.81
23% of jobs
The median wage is $25.39 / hr.
$23.81 - $27.15
20% of jobs
$27.15 - $30.50
14% of jobs
$30.71 is the 75th percentile. Wages above this are outliers.
$30.50 - $33.84
9% of jobs
$33.84 - $37.18
5% of jobs
$37.18 - $40.53
5% of jobs
$40.53 - $43.87
4% of jobs
$43.87 - $47.22
2% of jobs
$10
$27
$47
How much do desktop support level 2 jobs pay per hour?
As of Jun 15, 2026, the average hourly pay for desktop support level 2 in Silver Spring, MD is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $31.83 per hour, depending on experience, location, and employer.
What are typical day-to-day responsibilities for a Desktop Support Level 2 technician?
A Desktop Support Level 2 technician usually handles escalated technical issues that Level 1 support cannot resolve, including more complex hardware, software, and network troubleshooting. Daily tasks often involve responding to support tickets, installing or upgrading software, managing user accounts, and performing system maintenance. You may also assist with onboarding new hires, provide one-on-one user training, and contribute to IT documentation. The role frequently involves working closely with IT team members and end users, requiring strong communication and a service-oriented mindset.
What are the key skills and qualifications needed to thrive in the Desktop Support Level 2 position, and why are they important?
To thrive as a Desktop Support Level 2, you need solid troubleshooting abilities with operating systems (Windows, macOS), hardware, and software, often backed by relevant experience or an associate degree. Familiarity with remote support tools, Active Directory, ticketing systems, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong communication, patience, and a proactive approach to problem-solving help you collaborate effectively and deliver excellent user support. These skills and qualities are crucial for minimizing downtime, boosting user productivity, and ensuring seamless IT operations within an organization.
What is a Desktop Support Level 2 job?
A Desktop Support Level 2 job involves providing advanced technical support for end-users by troubleshooting hardware, software, and network issues. Level 2 technicians handle more complex problems escalated from Level 1 support, perform system updates, and assist with installations and configurations. They may also collaborate with IT teams to resolve recurring technical issues and improve system efficiency. Strong problem-solving skills and knowledge of operating systems, networking, and enterprise applications are essential.
What are popular job titles related to Desktop Support Level 2 jobs in Silver Spring, MD? For Desktop Support Level 2 jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Desktop Support Level 2 jobs in Silver Spring, MD look for? The top searched job categories for Desktop Support Level 2 jobs in Silver Spring, MD are:
Job description
Job Summary:
Itero Group is a Women-Owned Small Business focused on simplifying complex transformations. The Desktop Support Administrator is responsible for providing Desktop Support Services to government clients, managing service requests, troubleshooting issues, and ensuring timely resolution of customer problems.
Responsibilities:
• Performs systems administrative, troubleshooting, and operational duties on computer systems in response to user ticket and outages.
• Support and maintain COTS and custom designed applications. Tasks include installation, configuration, and troubleshooting.
• Analyze, evaluate, and test software and hardware in response to issues identified by customer.
• Support in the planning, installation, security, and breakdown in support of standing up new facilities and standing down retired facilities.
• Mitigate identified security issues.
• Research and troubleshoot identified issues. Document ticket. Ensure all appropriate steps are taken to investigate and troubleshoot the issue. Escalate fully documented ticket if issue cannot be resolved.
• Prepare and maintain activity and progress reports regarding support activities.
• Act to coordinate activities across support agencies to deliver support service to customers. Manage and track escalations to ensure timely resolution of customer issues.
• Contribute to identifying improvements in the support of hardware, software, or infrastructure related services.
• Work to meet program service level agreements (SLA's) to resolve customer issues.
• Provide one-on-one and small group training in the use of applications (COTS & GOTS) and devices to new users and IT Mart visitors.
• Install, configure, and troubleshoot microcomputer hardware and software systems, to include servers.
• Install, configure, and troubleshoot peripheral devices such as card readers, cameras, headsets, scanners, printers, smartcard readers & other devices supported peripheral devices.
• Conduct diagnostic troubleshooting and repair for microcomputer devices.
• Install hardware and software applications on a myriad of computer devices.
Qualifications:
Required:
• Strong customer service and communication skills (both written and verbal)
• Excellent interpersonal skills, especially ability to listen and understand what is being described.
• Working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.
• Experience providing Tiers 1 and 2 technical support with hardware and software.
• Excellent attention to detail.
• Strong working knowledge of computer terms.
• Customer service operations experience.
• 5 years of related experience.
• Associate's degree or equivalent experience
• Must be US Citizen and clearable; Secret clearance (or higher) a plus.
• One or more industry standard certifications- A+, Security+, Network+; etc.
Company:
Itero Group is a Women-Owned Small Business that brings simplicity to complex transformations. Founded in 2017, the company is headquartered in New Cumberland, USA, with a team of 51-200 employees. The company is currently Growth Stage.
Itero Group is a Women-Owned Small Business focused on simplifying complex transformations. The Desktop Support Administrator is responsible for providing Desktop Support Services to government clients, managing service requests, troubleshooting issues, and ensuring timely resolution of customer problems.
Responsibilities:
• Performs systems administrative, troubleshooting, and operational duties on computer systems in response to user ticket and outages.
• Support and maintain COTS and custom designed applications. Tasks include installation, configuration, and troubleshooting.
• Analyze, evaluate, and test software and hardware in response to issues identified by customer.
• Support in the planning, installation, security, and breakdown in support of standing up new facilities and standing down retired facilities.
• Mitigate identified security issues.
• Research and troubleshoot identified issues. Document ticket. Ensure all appropriate steps are taken to investigate and troubleshoot the issue. Escalate fully documented ticket if issue cannot be resolved.
• Prepare and maintain activity and progress reports regarding support activities.
• Act to coordinate activities across support agencies to deliver support service to customers. Manage and track escalations to ensure timely resolution of customer issues.
• Contribute to identifying improvements in the support of hardware, software, or infrastructure related services.
• Work to meet program service level agreements (SLA's) to resolve customer issues.
• Provide one-on-one and small group training in the use of applications (COTS & GOTS) and devices to new users and IT Mart visitors.
• Install, configure, and troubleshoot microcomputer hardware and software systems, to include servers.
• Install, configure, and troubleshoot peripheral devices such as card readers, cameras, headsets, scanners, printers, smartcard readers & other devices supported peripheral devices.
• Conduct diagnostic troubleshooting and repair for microcomputer devices.
• Install hardware and software applications on a myriad of computer devices.
Qualifications:
Required:
• Strong customer service and communication skills (both written and verbal)
• Excellent interpersonal skills, especially ability to listen and understand what is being described.
• Working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.
• Experience providing Tiers 1 and 2 technical support with hardware and software.
• Excellent attention to detail.
• Strong working knowledge of computer terms.
• Customer service operations experience.
• 5 years of related experience.
• Associate's degree or equivalent experience
• Must be US Citizen and clearable; Secret clearance (or higher) a plus.
• One or more industry standard certifications- A+, Security+, Network+; etc.
Company:
Itero Group is a Women-Owned Small Business that brings simplicity to complex transformations. Founded in 2017, the company is headquartered in New Cumberland, USA, with a team of 51-200 employees. The company is currently Growth Stage.
About Itero Group
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
New Cumberland, PA, US
Year founded
2017