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Desktop Support Level 2 Jobs in Silver Spring, MD

hochunk

Desktop Support Engineer II

Fort Belvoir, VA

Summary All Native Group is seeking a Desktop Engineer II (Mid-level Desktop Engineer) with a ... Supports the completion of all projects/programs as needed * Candidate routinely required to employ ...

L3HHCM20

Desktop Support Technician

Herndon, VA

$68K - $127K/yr

This mid-level role involves resolving complex hardware, software, and network issues, supporting ... 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience.

L3HHCM20

Desktop Support Technician

Ashburn, VA

$68K - $127K/yr

This mid-level role involves resolving complex hardware, software, and network issues, supporting ... 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience.

KaylaTek

Desktop Support Specialist

Arlington, VA · On-site

Job Overview KaylaTek has an exciting Desktop Support Specialist opportunity supporting the AFNCR ... Current CompTIA Security+ certification (DoD 8570 IAT Level II compliant). * Hands-on experience ...

KBR, Inc.

Senior VIP Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

In addition to executive support responsibilities, this position will provide senior-level desktop and deskside support for the broader office population as business needs permit. This role requires ...

KBR

Senior VIP Desktop Support Technician

Washington, DC

$23 - $29.25/hr

In addition to executive support responsibilities, this position will provide senior-level desktop and deskside support for the broader office population as business needs permit. This role requires ...

KBR

Senior VIP Desktop Support Technician

Arlington, VA

$23.25 - $29.50/hr

In addition to executive support responsibilities, this position will provide senior-level desktop and deskside support for the broader office population as business needs permit. This role requires ...

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Desktop Support Level 2 information

See Silver Spring, MD salary details

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$27

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How much do desktop support level 2 jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for desktop support level 2 in Silver Spring, MD is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $31.83 per hour, depending on experience, location, and employer.

What are typical day-to-day responsibilities for a desktop support level 2?

A Desktop Support Level 2 technician usually handles escalated technical issues that Level 1 support cannot resolve, including more complex hardware, software, and network troubleshooting. Daily tasks often involve responding to support tickets, installing or upgrading software, managing user accounts, and performing system maintenance. You may also assist with onboarding new hires, provide one-on-one user training, and contribute to IT documentation. The role frequently involves working closely with IT team members and end users, requiring strong communication and a service-oriented mindset.

What are the key skills and qualifications needed to thrive in desktop support level 2?

To thrive as a Desktop Support Level 2, you need solid troubleshooting abilities with operating systems (Windows, macOS), hardware, and software, often backed by relevant experience or an associate degree. Familiarity with remote support tools, Active Directory, ticketing systems, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong communication, patience, and a proactive approach to problem-solving help you collaborate effectively and deliver excellent user support. These skills and qualities are crucial for minimizing downtime, boosting user productivity, and ensuring seamless IT operations within an organization.

What is a desktop support level 2?

A Desktop Support Level 2 job involves providing advanced technical support for end-users by troubleshooting hardware, software, and network issues. Level 2 technicians handle more complex problems escalated from Level 1 support, perform system updates, and assist with installations and configurations. They may also collaborate with IT teams to resolve recurring technical issues and improve system efficiency. Strong problem-solving skills and knowledge of operating systems, networking, and enterprise applications are essential.

What are popular job titles related to Desktop Support Level 2 jobs in Silver Spring, MD? For Desktop Support Level 2 jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Desktop Support Level 2 jobs in Silver Spring, MD look for? The top searched job categories for Desktop Support Level 2 jobs in Silver Spring, MD are:
Desktop Support Level 2 jobs near you
Infographic showing various Desktop Support Level 2 job openings in Silver Spring, MD as of August 2026, with employment types broken down into 50% Full Time, 25% Part Time, and 25% Contract. Highlights an 75% In-person, and 25% Hybrid job distribution, with an average salary of $58,047 per year, or $27.9 per hour.

Systems Administrator (Tier 2 Desktop Support)

WILLIAM C BROWN INC (WCBinc)

Springfield, VA

Full-time

Re-posted 19 days ago

Job description

WCBinc is looking for a Systems Administrator (Tier 2 Desktop Support) to join our team to support our intelligence customer activities in Springfield, VA. Job Description:The Tier 2 Desktop Support Technician provides Deskside IT Service support to the UDS End User Devices deployed at NCE. End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets and laptops, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories.

The individual will fulfil Installation, Move, Add, Change, and Disposal (IMACD) service requests, and support the completion of special projects. Primary Responsibilities:Provide support for implementation, maintenance, and incident troubleshooting of IT systemsManage hardware in all stages including unpacking and setup of end user devicesResolve IT incidents from cradle to grave, working close with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contractInstall application software on end user device workstations via scripted install packagesInventory management of UDS deployed software and end user devicesNetwork and locally attached printersAssist users in accessing and using IT systemsProvide user education and training in basic hardware and software functionsCreate and maintain documentation and SOPs to train new employeesUtilization of a ServiceNow based ticketing database to track, update and resolve break/fix incident tickets and in fulfilling new requests submitted and tracked as Demands and RITMsIdentify and execute process improvements and other enhancements that improve operational efficiency.

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