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Desktop Support Level 2 Jobs in Texas (NOW HIRING)

F2Onsite

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Level 2 Desktop Support

Coppell, TX · On-site

$20 - $25/hr

Position Summary We are seeking an experienced Level 2 Desktop Support / Deskside Technician for a 6+ month contract to provide onsite IT support in a fast-paced corporate environment. The ideal ...

MSCCN

Level 2 Desktop Support - Tomball, TX

Tomball, TX · On-site

$45K - $60K/yr

We are currently seeking a qualified Level 2 Desktop Support to join our client's team for an onsite position in Tomball, TX. This resource will be expected to provide effective diagnostic evaluation ...

Catalyst Corporate Fede

Desktop Support Analyst II

Plano, TX · On-site

$21.75 - $29.25/hr

The Desktop Support Analyst II must have a high level of analytical ability and technical knowledge. Essential functions include being responsible for direct support of a desktop environment which ...

NAVA Software Solutions

Desktop Support

Odessa, TX · On-site

... * 2+ years of technical work experience in support of desktop technologies * CompTIA A+ Certification * Low-level understanding of networking and networking principals * Experience racking/stacking ...

TEKsystems

Desktop Support

Austin, TX

$25 - $30/hr

Description The Desktop Tech is responsible for providing Level 2 hardware and software support to 1500+ desktop PC's, laptops, and peripherals, and troubleshot reported issues involving MS Office ...

TEKsystems

Desktop Support

Austin, TX

$25 - $30/hr

Description The Desktop Tech is responsible for providing Level 2 hardware and software support to 1500+ desktop PC's, laptops, and peripherals, and troubleshot reported issues involving MS Office ...

TEKsystems

Desktop Support

Houston, TX

$25/hr

Required Qualifications • 2+ years of Desktop Support experience. • Experience with Windows ... Level Intermediate Level TEKsystems Job Type & Location This is a Contract position based out of ...

New

TEKsystems

Desktop Support

Houston, TX

$25/hr

Required Qualifications * 2+ years of Desktop Support experience. * Experience with Windows ... Level Intermediate Level TEKsystems Job Type & Location This is a Contract position based out of ...

New

Addison Group

Desktop Support

Houston, TX · On-site

Title - Desktop Support Engineer Location - Houston - 5 days a week on-site Salary $60,000-$70,000 ... This role will be responsible for providing support to all levels within the organization C- level ...

Noblesoft Technologies

Desktop Support

Frisco, TX · On-site

$19 - $24/hr

Position: Desktop Support Location: Frisco TX - Onsite Job details: Must possess a professional ... Prior experience supporting executive-level users. Certifications such as: CompTIA A+ or equivalent ...

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Desktop Support Level 2 information

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$42

How much do desktop support level 2 jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for desktop support level 2 in Texas is $25.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $28.65 per hour, depending on experience, location, and employer.

What are typical day-to-day responsibilities for a desktop support level 2?

A Desktop Support Level 2 technician usually handles escalated technical issues that Level 1 support cannot resolve, including more complex hardware, software, and network troubleshooting. Daily tasks often involve responding to support tickets, installing or upgrading software, managing user accounts, and performing system maintenance. You may also assist with onboarding new hires, provide one-on-one user training, and contribute to IT documentation. The role frequently involves working closely with IT team members and end users, requiring strong communication and a service-oriented mindset.

What are the key skills and qualifications needed to thrive in desktop support level 2?

To thrive as a Desktop Support Level 2, you need solid troubleshooting abilities with operating systems (Windows, macOS), hardware, and software, often backed by relevant experience or an associate degree. Familiarity with remote support tools, Active Directory, ticketing systems, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong communication, patience, and a proactive approach to problem-solving help you collaborate effectively and deliver excellent user support. These skills and qualities are crucial for minimizing downtime, boosting user productivity, and ensuring seamless IT operations within an organization.

What is a desktop support level 2?

A Desktop Support Level 2 job involves providing advanced technical support for end-users by troubleshooting hardware, software, and network issues. Level 2 technicians handle more complex problems escalated from Level 1 support, perform system updates, and assist with installations and configurations. They may also collaborate with IT teams to resolve recurring technical issues and improve system efficiency. Strong problem-solving skills and knowledge of operating systems, networking, and enterprise applications are essential.

What are popular job titles related to Desktop Support Level 2 jobs in Texas? For Desktop Support Level 2 jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Desktop Support Level 2 jobs in Texas look for? The top searched job categories for Desktop Support Level 2 jobs in Texas are:
Desktop Support Level 2 jobs near you
Infographic showing various Desktop Support Level 2 job openings in Texas as of August 2026, with employment types broken down into 50% Full Time, 25% Part Time, and 25% Contract. Highlights an 75% In-person, and 25% Hybrid job distribution, with an average salary of $52,313 per year, or $25.2 per hour.

Level 2 Desktop Support

F2Onsite

Coppell, TX • On-site

$20 - $25/hr

Contractor

Medical, Dental, Vision

Posted 9 days ago

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Job description

Position Summary

We are seeking an experienced Level 2 Desktop Support / Deskside Technician for a 6+ month contract to provide onsite IT support in a fast-paced corporate environment. The ideal candidate will have strong troubleshooting skills, excellent customer service, and experience supporting Windows and macOS devices, mobile devices, printers, and enterprise IT infrastructure. This role requires a self-motivated technician who can work independently while collaborating with remote support teams to resolve technical issues efficiently.

Responsibilities

  • Provide onsite desktop and laptop support for Windows and macOS devices.
  • Install, configure, troubleshoot, and repair desktops, laptops, printers, scanners, and peripheral devices.
  • Support Windows 10/11, Microsoft Office/Microsoft 365, VPN connectivity, wireless networking, and mobile devices.
  • Perform IMAC (Install, Move, Add, Change) activities for end-user equipment.
  • Diagnose and resolve hardware, software, and operating system issues.
  • Perform user data backup, restoration, and migration.
  • Provide Smart Hands support for networking, server, and telecommunications equipment under the direction of remote engineers.
  • Install, configure, and troubleshoot printers and scanning devices.
  • Track and document work performed using a ticketing system.
  • Maintain inventory of IT assets, spare parts, and equipment.
  • Follow knowledge base articles and documented procedures while researching complex issues.
  • Support executive users when required.
  • Travel to additional nearby locations as needed.
  • Participate in after-hours or on-call support when required.

Required Qualifications

  • 3+ years of Level 2 Desktop Support, Deskside Support, or End User Support experience.
  • Experience supporting Windows 10/11 and macOS.
  • Strong knowledge of Microsoft Office/Microsoft 365.
  • Experience supporting printers, scanners, mobile devices, and AV/conference room equipment.
  • Basic understanding of networking concepts and enterprise infrastructure.
  • Experience with hardware installations, troubleshooting, and repairs.
  • Experience working with ticketing systems and documenting support activities.
  • Excellent customer service, communication, and troubleshooting skills.
  • Ability to prioritize multiple tasks while working independently.
  • High School Diploma or equivalent.

Preferred Qualifications

  • CompTIA A+
  • Microsoft Certified Professional (MCP)
  • ITIL Foundation Certification
  • Lean Six Sigma certification

Physical Requirements

  • Ability to lift and move equipment up to 50 lbs.
  • Ability to stand, bend, kneel, and walk for extended periods.
  • Comfortable working in warehouse, office, and varying environmental conditions as needed.

Ideal Candidate

  • Strong Level 2 desktop support background in a corporate environment.
  • Professional, customer-focused, and dependable.
  • Excellent analytical and problem-solving skills.
  • Comfortable working independently while coordinating with remote technical teams.
  • Willing to travel locally between sites when required.

Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

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About F2ONSITE

Sourced by ZipRecruiter

Donny F. Lauderback Founded F2OnSite in 2007, joined shortly thereafter by F. Jonathan Poole, and Created what is now the Fastest Growing onsite IT Services Company in the United States. The Company is located in the popular Legacy Center in Plano, Texas, and has Regional presence in Boston MA, Austin TX, Miami FL, and Charlotte NC, and with hundreds of Technical Employees throughout the Country. F2OnSite operates in more than 40 states across the country, Performing Service at hundreds of locations each day.

Company size

51 - 200 Employees

Headquarters location

Plano, TX, US

Year founded

2007

Social media

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