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Desktop Support Level 2 Jobs in Texas (NOW HIRING)

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Role: Desktop Support (Level 1) Location: 7701 Legacy Dr Plano, Texas 75024 Duration: Long-Term Contract Start Date: Immediately after successful BGV completion Role Summary: Provide first-level ...

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Desktop Support Analyst II

Plano, TX · On-site

$21.75 - $29.25/hr

The Desktop Support Analyst II must have a high level of analytical ability and technical knowledge. Essential functions include being responsible for direct support of a desktop environment which ...

Title - Desktop Support Engineer Location - Houston - 5 days a week on-site Salary $60,000-$70,000 ... This role will be responsible for providing support to all levels within the organization C- level ...

... * 2+ years of technical work experience in support of desktop technologies * CompTIA A+ Certification * Low-level understanding of networking and networking principals * Experience racking/stacking ...

Title - Desktop Support Engineer Location - Houston - 5 days a week on-site Salary $60,000-$70,000 ... This role will be responsible for providing support to all levels within the organization C- level ...

Desktop Support

Frisco, TX · On-site

$19 - $24/hr

Position: Desktop Support Location: Frisco TX - Onsite Job details: Must possess a professional ... Prior experience supporting executive-level users. Certifications such as: CompTIA A+ or equivalent ...

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Provide onsite and remote Tier I/Tier II desktop and end-user support . * Troubleshoot Windows 10 ... Ability to work independently, prioritize multiple support requests, and meet service-level ...

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Desktop Support * Key Responsibilities to include but are not limited to: * Deliver world-class ... Strong written and oral communication skills with a focus on executive-level support * Analytical ...

Desktop Support Technician II

Irving, TX · On-site

$19.50 - $24.75/hr

Are you passionate about technology, customer service, and creating exceptional user experiences? We're seeking a Desktop Support Technician II to serve as a trusted technology partner at one of our ...

Desktop Support Technician II

Irving, TX · On-site

$19.50 - $24.75/hr

Are you passionate about technology, customer service, and creating exceptional user experiences? We're seeking a Desktop Support Technician II to serve as a trusted technology partner at one of our ...

Desktop Support Technician Expected Duration: 11 months Location: Onsite, candidates must be local ... level support 4 Years of Experience supporting video tele-conferencing solutions such as Cisco ...

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Desktop Support Level 2 information

See Texas salary details

$9

$25

$42

How much do desktop support level 2 jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for desktop support level 2 in Texas is $25.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $28.65 per hour, depending on experience, location, and employer.

What is a desktop support level 2?

A Desktop Support Level 2 job involves providing advanced technical support for end-users by troubleshooting hardware, software, and network issues. Level 2 technicians handle more complex problems escalated from Level 1 support, perform system updates, and assist with installations and configurations. They may also collaborate with IT teams to resolve recurring technical issues and improve system efficiency. Strong problem-solving skills and knowledge of operating systems, networking, and enterprise applications are essential.

What are typical day-to-day responsibilities for a desktop support level 2?

A Desktop Support Level 2 technician usually handles escalated technical issues that Level 1 support cannot resolve, including more complex hardware, software, and network troubleshooting. Daily tasks often involve responding to support tickets, installing or upgrading software, managing user accounts, and performing system maintenance. You may also assist with onboarding new hires, provide one-on-one user training, and contribute to IT documentation. The role frequently involves working closely with IT team members and end users, requiring strong communication and a service-oriented mindset.

What are the key skills and qualifications needed to thrive in desktop support level 2?

To thrive as a Desktop Support Level 2, you need solid troubleshooting abilities with operating systems (Windows, macOS), hardware, and software, often backed by relevant experience or an associate degree. Familiarity with remote support tools, Active Directory, ticketing systems, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong communication, patience, and a proactive approach to problem-solving help you collaborate effectively and deliver excellent user support. These skills and qualities are crucial for minimizing downtime, boosting user productivity, and ensuring seamless IT operations within an organization.

Is desktop support a good entry-level job?

Desktop Support Level 2 is often considered an entry-level position in IT, requiring basic technical skills, troubleshooting abilities, and familiarity with operating systems and hardware. It provides valuable experience in customer service, problem-solving, and technical tools, making it a common starting point for a career in IT support or networking.

What are popular job titles related to Desktop Support Level 2 jobs in Texas?

For Desktop Support Level 2 jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Desktop Support Level 2 jobs in Texas look for?

The top searched job categories for Desktop Support Level 2 jobs in Texas are:

Infographic showing various Desktop Support Level 2 job openings in Texas as of August 2026, with employment types broken down into 58% Full Time, 22% Part Time, and 20% Contract. Highlights an 80% In-person, and 20% Hybrid job distribution, with an average salary of $52,313 per year, or $25.2 per hour.

Need Level 1 Desktop Support

Sri Tech Solutions

Plano, TX • On-site

$19/hr

Contractor

Posted 15 hours ago

Posted today

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Job description

Hello ,

Greetings!!!

I am Lokesh from SRI Tech Solutions. Regarding below Job requirement. Kindly have a look at it and please revert me with your updated resume if interested.


Role: Desktop Support (Level 1)

Location: 7701 Legacy Dr Plano, Texas 75024
Duration: Long-Term Contract


Start Date: Immediately after successful BGV completion

Role Summary:
Provide first-level IT support to end users by troubleshooting hardware, software, and basic network issues while ensuring the timely resolution of incidents and service requests.

Ideal Candidate Profile:

  • Maximum 1.5 years of relevant IT support experience
  • Good communication and customer interaction skills
  • Basic hardware, software, and troubleshooting knowledge
  • Ability to organize, deploy, and manage workstations onsite
  • Willing to attend a face-to-face interview – Only 1 round of interview
  • Must be a local candidate based in or near Plano, TX

Thanks & Regards,

Nagavamsapu Lokesh | US IT Recruiter