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Cyber Security Help Desk Jobs in Texas (NOW HIRING)

Kestra Holdings

Senior Help Desk Engineer

Austin, TX · On-site

As the Help Desk IT Support Engineer, you will report to manager of the Help Desk. You will provide ... Partner with cybersecurity, networking, infrastructure, vendors, and business stakeholders to ...

Kestra Holdings

Senior Help Desk Engineer

Austin, TX · On-site

$70 - $90/hr

As the Help Desk IT Support Engineer, you will report to manager of the Help Desk. You will provide ... Partner with cybersecurity, networking, infrastructure, vendors, and business stakeholders to ...

Simpatico Systems

Tier 2 Help Desk

Lubbock, TX · On-site

$49K - $59K/yr

... IT, cyber security, and low voltage needs. We design systems that are simple, easy to use ... The Simpatico Systems helpdesk provides both proactive and reactive support for customer ...

Simpatico Systems, LLC

Tier 2 Help Desk

Lubbock, TX · On-site

$49K - $59K/yr

... IT, cyber security, and low voltage needs. We design systems that are simple, easy to use ... The Simpatico Systems helpdesk provides both proactive and reactive support for customer ...

Simpatico Systems, LLC

Tier 2 Help Desk

Lubbock, TX · On-site

$49K - $59K/yr

... IT, cyber security, and low voltage needs. We design systems that are simple, easy to use ... The Simpatico Systems helpdesk provides both proactive and reactive support for customer ...

Signal Energy

IT Help Desk Technician

Houston, TX · On-site

Follow established cybersecurity, change management, asset management, and access control requirements. Required Skills and Experience * 2+ years of experience in Help Desk, Service Desk, Desktop ...

Signal Energy

IT Help Desk Technician

Houston, TX

Follow established cybersecurity, change management, asset management, and access control requirements. Required Skills and Experience * 2+ years of experience in Help Desk, Service Desk, Desktop ...

Integra

IT Help Desk Analyst

Dallas, TX · On-site

We are seeking a qualified IT help desk technician to assist our customers with questions and ... Work closely with Cybersecurity team to maintain and rollout tools. * Help in the preparation of ...

Integra

IT Help Desk Analyst

Amarillo, TX

We are seeking a qualified IT help desk technician to assist our employees with questions and ... Work closely with Cybersecurity team to maintain and rollout tools. * Help in the preparation of ...

Integra

IT Help Desk Analyst

Wichita Falls, TX · On-site

We are seeking a qualified IT help desk technician to assist our employees with questions and ... Work closely with Cybersecurity team to maintain and rollout tools. * Help in the preparation of ...

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Cyber Security Help Desk information

See Texas salary details

$41.9K

$86.8K

$135.1K

How much do cyber security help desk jobs pay per year?

As of Sep 6, 2026, the average yearly pay for cyber security help desk in Texas is $86,802.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,100.00 and $104,300.00 per year, depending on experience, location, and employer.

What is a cyber security help desk?

A Cyber Security Help Desk job involves providing technical support and guidance to users regarding cybersecurity issues. Responsibilities include troubleshooting security incidents, assisting with password resets, monitoring suspicious activities, and ensuring compliance with security policies. Professionals in this role help protect an organization's data by responding to security alerts, educating users on best practices, and escalating critical issues to higher-level cybersecurity teams.

What are the key skills and qualifications needed to thrive in the cyber security help desk position?

To thrive as a Cyber Security Help Desk professional, you need a solid understanding of information security principles, troubleshooting skills, and experience with operating systems and network protocols, often supported by a degree in IT or cybersecurity. Familiarity with ticketing systems, security information and event management (SIEM) tools, and certifications such as CompTIA Security+ or Cisco CCNA is highly valued. Strong communication, problem-solving abilities, and a customer-focused attitude distinguish outstanding Help Desk analysts. These competencies ensure timely resolution of security issues, effective support for users, and stronger overall organizational protection.

What are some common challenges faced by cyber security help desk professionals?

Cyber Security Help Desk professionals often encounter the challenge of resolving diverse security issues quickly while balancing the needs and technical understanding of end-users. They may need to identify and respond to threats such as phishing emails or malware, sometimes under time pressure, and must keep up with ever-evolving cybersecurity risks. Additionally, translating complex technical information into clear guidance for staff with varying backgrounds is a frequent aspect of the role. These challenges are rewarding for those who enjoy problem-solving, learning new technologies, and working collaboratively to protect organizational assets.

What are the most commonly searched types of Cyber Security Help Desk jobs in Texas?

The most popular types of Cyber Security Help Desk jobs in Texas are:

What are popular job titles related to Cyber Security Help Desk jobs in Texas?

For Cyber Security Help Desk jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Cyber Security Help Desk jobs in Texas look for?

The top searched job categories for Cyber Security Help Desk jobs in Texas are:

What cities in Texas are hiring for Cyber Security Help Desk jobs?

Cities in Texas with the most Cyber Security Help Desk job openings:

Cyber Security Help Desk jobs near you
Infographic showing various Cyber Security Help Desk job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $86,802 per year, or $41.7 per hour.

Senior Help Desk Engineer

Kestra Holdings

Austin, TX • On-site

Full-time

Medical, Retirement

Re-posted 20 days ago

Job description

Kestra Holdings offers industry-leading wealth management platforms for independent wealth management professionals nationwide. Kestra is dedicated to empowering independent financial professionals-including traditional and hybrid RIAs-to grow their businesses and deliver exceptional client service. We combine advanced business management technology with personalized consulting to provide unmatched scale, efficiency, and support. Our advisor-focused culture is built on innovation and advocacy, enabling advisors to offer comprehensive securities and investment advisory solutions to their clients.
Lead with Purpose. Partner with Impact.
As the Help Desk IT Support Engineer, you will report to manager of the Help Desk. You will provide support to internal our employees and leaders in the financial services industry across the country. You will be the primary contact to personnel looking for technical assistance across multiple systems by phone, email, and in-person. You will be empowered to provide first class support and creative solutions to facilitate a productive operating environment for all our teams.
What You'll Do:
  • Enterprise Help Desk escalation support: 4+ years preferred.
  • Handle and resolve complex user hardware, software, identity, access, Microsoft 365, endpoint, and network-related issues, escalating to relevant teams when appropriate while maintaining ownership through resolution.
  • Serve as the primary escalation point for Level 1 and Level 2 Help Desk issues and provide guidance, coaching, and technical direction to junior team members.
  • Accurately log, update, and track all support requests using the request tracking platform, ensuring troubleshooting steps, user communications, escalation notes, and resolution details are documented clearly.
  • Administer and support Microsoft 365 services, including Exchange Online mailboxes, shared mailboxes, distribution groups, Microsoft Teams, OneDrive, SharePoint, calendar permissions, mobile email configuration, and mailbox delegation.
  • Troubleshoot email delivery and mail-flow issues using message trace, Outlook diagnostics, transport-rule review, shared mailbox permission validation, and DNS-related analysis, including SPF, DKIM, and DMARC where applicable.
  • Administer and support identity and access processes across Active Directory and Microsoft Entra ID, including user provisioning, deprovisioning, group membership, licensing, MFA, Conditional Access, SSO, password resets, account lockouts, and hybrid identity synchronization issues.
  • Deploy, configure, image, reimage, troubleshoot, and lifecycle-manage desktops, laptops, mobile devices, and peripherals using approved endpoint management and provisioning tools such as Microsoft Intune, Autopilot, Microsoft Deployment Toolkit, and related platforms.
  • Troubleshoot device enrollment, compliance, Defender health, Windows Update, Autopilot ESP, hybrid join, profile corruption, endpoint performance, and remote-management issues.
  • Support Windows, macOS, iOS, and Android devices in corporate, remote, and office environments, including direct user support, remote troubleshooting, and hands-on deskside assistance.
  • Maintain accurate IT asset and inventory records, including hardware assignments, device ownership, stock levels, refresh planning, returned equipment, retired assets, procurement coordination, and lifecycle management activities.
  • Partner with cybersecurity, networking, infrastructure, vendors, and business stakeholders to resolve complex incidents, implement approved changes, and ensure timely communication on support requests and project work.
  • Conduct root cause analysis for recurring incidents and identify opportunities to reduce repeat tickets through automation, process improvement, better documentation, training, or system remediation.
  • Support conference room and collaboration technologies, including Microsoft Teams Rooms, room PCs, audio/video peripherals, displays, docking stations, softphones, and high-visibility executive meeting support.
  • Research, test, and document patches, upgrades, service packs, device models, peripheral standards, and support tooling before broad deployment.
  • Create, update, and maintain standard operating procedures, troubleshooting runbooks, knowledge base articles, onboarding/offboarding procedures, asset-management workflows, and internal documentation to improve consistency and self-service support.
  • Identify and implement approved automation opportunities using PowerShell, Power Automate, Microsoft Copilot, and other approved tools to reduce manual support effort and improve service delivery.
  • Perform physical support tasks such as setting up and rearranging conference rooms, assembling and configuring desks or workstations, moving equipment, managing peripherals, or pulling wires through ceilings as needed.
  • Promote a positive, accountable, customer-focused Help Desk environment while maintaining strong communication, professionalism, urgency, and follow-through.

What You Bring:
  • Bachelor's Degree or applicable experience
  • Active Directory management (2+ years)
  • Microsoft Deployment Tool imaging console (2+ years)
  • Hardware knowledge for Dell workstations/laptops (2+ years)
  • File manipulation, shared files/folders networking (2+ years)
  • Experience supporting both Microsoft and Mac operating systems (2+ years)
  • Experience with Microsoft Office Macros (creation and installation)
  • Or equivalent certifications/education
  • Enterprise level Antivirus experience.
  • Enterprise level VPN experience.
  • Experience with multiple technologies including operating systems, wireless networks, security software, imaging software, and databases.
  • Experience with PC hardware build and troubleshooting.

Internal Application Policy:
Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.
Benefits to support you:
  • Competitive pay and benefits with a large employer (over 1600 employees nationwide)
  • 401(k), health insurance, and a competitive benefits package
  • Work in a supportive, collaborative environment committed to professional excellence
  • Help clients navigate meaningful financial decisions with confidence
  • Opportunities for training, development, and long-term growth within the firm
  • Tuition reimbursement for qualified expenses

Kestra Values:
Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our values: Serve, Make it Happen, and One team.
Explore Life at Kestra
Kestra Holdings Website: https://www.kestrafinancial.com/
Careers Portal: https://jobs.dayforcehcm.com/en-US/kestra/KESTRACAREERSITE
LinkedIn: https://www.linkedin.com/company/kestra-financial
Apply Today
Lead with purpose. Apply now and help shape the future of Kestra.
DisclosureBy applying to a job at Kestra Financial, Inc., you are agreeing to the following statements:
  • You acknowledge that if hired, Kestra Financial, Inc. may, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.
  • It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.

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