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Cyber Security Help Desk Jobs in Rosenberg, TX (NOW HIRING)

MyCHN

System Administrator I

Houston, TX

Understanding of cybersecurity best practices and system maintenance * Strong problem-solving and ... Experience with help desk ticketing systems or a willingness to learn Preferred: * A+ or Network ...

InterSources

Service-Desk with BA

Houston, TX · On-site

... help desks / Service desks * Experience in Practice and Competency Development * Ability to handle ... Cyber Security Services etc. We make reasonable accommodations for clients and employees and we do ...

Patten Title Company

IT Support Representative

Houston, TX · On-site

$20.50 - $28.25/hr

Support cybersecurity best practices including endpoint protection and access controls. Help ... desk roles. Associate's or Bachelor's degree in Information Technology or related field (or ...

Resource Consultings Services Inc

IT Manager

Houston, TX · On-site

$90K - $111K/yr

... help desk techs, and client vendors, to support uptime, innovation, scalability, and security ... Collaborate on cybersecurity strategies, including risk assessments, data protection, endpoint ...

Expert Computer Solutions

Be Seen First

IT Manager

Houston, TX · On-site

$110K - $125K/yr

... staff, ECS management, help desk techs, and client vendors, to support uptime, innovation ... cybersecurity strategies, including risk assessments, data protection, endpoint security, and ...

Deloitte

ServiceNow Platform Architect - Manager

Houston, TX · On-site

$68 - $85.75/hr

... Cyber Security programs ranging from keeping the lights on for the client's environment (e.g. upgrades, access help desk) to full-service use case development and dashboards As a ServiceNow Manager ...

Standex International

IT Manager

Sugar Land, TX · On-site

$85K - $104K/yr

Amran is looking for an IT leader who can help scale IT as the business grows through the ... Strong technical background in administration of networking, cybersecurity, Windows servers, PCs ...

Visual Edge IT

IT Support Technician - Tier 3

Houston, TX · On-site

$75K - $90K/yr

Enabling Success. At Visual Edge IT, we help organizations nationwide harness the power of ... From managed IT services and cybersecurity to print solutions and document workflow, we deliver ...

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All JobsCyber Security Help Desk JobsCyber Security Help Desk Jobs in Rosenberg, TX

Cyber Security Help Desk information

See Rosenberg, TX salary details

$40.2K

$83.1K

$129.4K

How much do cyber security help desk jobs pay per year?

As of Aug 10, 2026, the average yearly pay for cyber security help desk in Rosenberg, TX is $83,134.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $99,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by cyber security help desk professionals?

Cyber Security Help Desk professionals often encounter the challenge of resolving diverse security issues quickly while balancing the needs and technical understanding of end-users. They may need to identify and respond to threats such as phishing emails or malware, sometimes under time pressure, and must keep up with ever-evolving cybersecurity risks. Additionally, translating complex technical information into clear guidance for staff with varying backgrounds is a frequent aspect of the role. These challenges are rewarding for those who enjoy problem-solving, learning new technologies, and working collaboratively to protect organizational assets.

What are the key skills and qualifications needed to thrive in the cyber security help desk position?

To thrive as a Cyber Security Help Desk professional, you need a solid understanding of information security principles, troubleshooting skills, and experience with operating systems and network protocols, often supported by a degree in IT or cybersecurity. Familiarity with ticketing systems, security information and event management (SIEM) tools, and certifications such as CompTIA Security+ or Cisco CCNA is highly valued. Strong communication, problem-solving abilities, and a customer-focused attitude distinguish outstanding Help Desk analysts. These competencies ensure timely resolution of security issues, effective support for users, and stronger overall organizational protection.

What is a cyber security help desk?

A Cyber Security Help Desk job involves providing technical support and guidance to users regarding cybersecurity issues. Responsibilities include troubleshooting security incidents, assisting with password resets, monitoring suspicious activities, and ensuring compliance with security policies. Professionals in this role help protect an organization's data by responding to security alerts, educating users on best practices, and escalating critical issues to higher-level cybersecurity teams.

What job categories do people searching Cyber Security Help Desk jobs in Rosenberg, TX look for? The top searched job categories for Cyber Security Help Desk jobs in Rosenberg, TX are:
What cities near Rosenberg, TX are hiring for Cyber Security Help Desk jobs? Cities near Rosenberg, TX with the most Cyber Security Help Desk job openings:
Cyber Security Help Desk jobs near you
Infographic showing various Cyber Security Help Desk job openings in Rosenberg, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $83,134 per year, or $40 per hour.

Contingent Systems Analyst / IT Specialist

TechTrans International

Houston, TX

Full-time

Posted 25 days ago

Job description

Contingent Systems Analyst / IT Specialist — Online Workflow Management System (OWMS)
Job Summary
TechTrans International (TTI) is seeking a Full-Time Contingent Systems Analyst/IT Specialist to provide business systems analysis and technical support for the Online Workflow Management System (OWMS) supporting the Advanced Test and Logistics Support Services contract with the 704th Test Group at Holloman Air Force Base. This is a full-time position based in Houston, Texas. The Systems Analyst/IT Specialist serves as the liaison between contract business operations and TTI's OWMS development team, translating operational needs into system requirements, validating enhancements through functional testing and UAT, and providing Tier 1 help desk support to government and contractor users. This role works directly under the IT Lead/Project Manager and is well-suited for a technically grounded professional who is equally comfortable writing requirements documentation, executing test cases, and resolving user access issues.
Clearance: Secret clearance eligibility preferred. Must be a U.S. Citizen.
Key Responsibilities
Business Systems Analysis
  • Serve as the liaison between contract business operations and TTI's OWMS development team, translating operational workflow needs into detailed system specifications and user stories
  • Review and analyze business and functional requirements from government users and TTI operational staff
  • Facilitate requirements clarification sessions and support solution design discussions between operations, stakeholders, and the development team
  • Perform functional testing and validate OWMS system enhancements before deployment, ensuring delivered solutions meet business requirements
  • Support User Acceptance Testing (UAT) and government business sign-off processes for system updates
  • Document processes, workflows, and system functionality to support knowledge transfer, audit readiness, and user training
  • Identify process improvement opportunities and recommend OWMS workflow enhancements to improve operational efficiency
Help Desk and User Support
  • Serve as the first point of contact for OWMS user support requests — login issues, access problems, navigation questions, and routine system errors
  • Resolve Tier 1 issues independently and escalate Tier 2 and above to the IT Lead/Project Manager with complete problem documentation
  • Maintain a help desk log of all support requests and resolutions
  • Assist new government and contractor users with OWMS onboarding, account setup, and initial system orientation
System Administration Support
  • Assist the IT Lead/Project Manager with user account creation, role assignments, and periodic account audits
  • Support OWMS update testing by executing test cases and documenting results against defined acceptance criteria
  • Maintain and update OWMS user guides, system documentation, and process workflow diagrams as directed
  • Assist with data export, archiving, and retrieval tasks for records retention compliance including on-demand CSV exports
  • Assist with AFNET access coordination, firewall documentation, and boundary request submissions as needed
Qualifications
  • U.S. Citizenship required
  • Minimum 3 years of experience in business systems analysis, IT support, or a combination in a government or commercial environment
  • Experience translating business requirements into system specifications, user stories, or functional documentation
  • Experience performing functional testing or UAT for enterprise web applications
  • Proficiency in Microsoft Office Suite and web-based applications
  • Associate's or Bachelor's degree in Information Technology, Business, Information Systems, or related field; equivalent experience considered
Key Skills
  • Strong analytical skills — ability to understand operational workflows and translate them into clear system requirements
  • Customer service orientation — government users depend on this role for timely issue resolution and system guidance
  • Clear written communication for requirements documentation, help desk tickets, and user guides
  • Ability to bridge business operations and technology without losing either perspective
  • Organized and thorough approach to testing, documentation, and account management tasks
  • Ability to manage multiple concurrent responsibilities — analysis, testing, and help desk — without dropping any
Preferred Qualifications
  • Experience supporting DoD or Air Force IT or business systems environments
  • Familiarity with OWMS or similar enterprise workflow platforms
  • Business Systems Analyst (BSA), Certified Business Analysis Professional (CBAP), or equivalent certification
  • IATA Dangerous Goods awareness (supporting transportation workflow documentation)
  • Basic awareness of CMMC Level 2 and cybersecurity hygiene principles
  • CompTIA A+ or IT Fundamentals certification
Work Location
This position is based in Houston, Texas. Work is performed remotely in coordination with TTI's in-house development team and in support of on-site contract operations at Holloman Air Force Base, New Mexico.
Candidate must require no sponsorship now or at any time in the future.
Placement agencies and outside recruiters need not respond.
Interested employees must submit a resume including a brief narrative concerning your work experience relative to this job classification. Please complete our on-line application at www.tti-corp.com, click on 'Careers.'

We are an Equal Employment Opportunity and an E-Verify Participant.

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