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Cyber Security Help Desk Jobs in Rosenberg, TX (NOW HIRING)

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Cyber Security Help Desk information

See Rosenberg, TX salary details

$40.2K

$83.1K

$129.4K

How much do cyber security help desk jobs pay per year?

As of Aug 10, 2026, the average yearly pay for cyber security help desk in Rosenberg, TX is $83,134.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $99,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by cyber security help desk professionals?

Cyber Security Help Desk professionals often encounter the challenge of resolving diverse security issues quickly while balancing the needs and technical understanding of end-users. They may need to identify and respond to threats such as phishing emails or malware, sometimes under time pressure, and must keep up with ever-evolving cybersecurity risks. Additionally, translating complex technical information into clear guidance for staff with varying backgrounds is a frequent aspect of the role. These challenges are rewarding for those who enjoy problem-solving, learning new technologies, and working collaboratively to protect organizational assets.

What are the key skills and qualifications needed to thrive in the cyber security help desk position?

To thrive as a Cyber Security Help Desk professional, you need a solid understanding of information security principles, troubleshooting skills, and experience with operating systems and network protocols, often supported by a degree in IT or cybersecurity. Familiarity with ticketing systems, security information and event management (SIEM) tools, and certifications such as CompTIA Security+ or Cisco CCNA is highly valued. Strong communication, problem-solving abilities, and a customer-focused attitude distinguish outstanding Help Desk analysts. These competencies ensure timely resolution of security issues, effective support for users, and stronger overall organizational protection.

What is a cyber security help desk?

A Cyber Security Help Desk job involves providing technical support and guidance to users regarding cybersecurity issues. Responsibilities include troubleshooting security incidents, assisting with password resets, monitoring suspicious activities, and ensuring compliance with security policies. Professionals in this role help protect an organization's data by responding to security alerts, educating users on best practices, and escalating critical issues to higher-level cybersecurity teams.

What job categories do people searching Cyber Security Help Desk jobs in Rosenberg, TX look for? The top searched job categories for Cyber Security Help Desk jobs in Rosenberg, TX are:
What cities near Rosenberg, TX are hiring for Cyber Security Help Desk jobs? Cities near Rosenberg, TX with the most Cyber Security Help Desk job openings:
Cyber Security Help Desk jobs near you
Infographic showing various Cyber Security Help Desk job openings in Rosenberg, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $83,134 per year, or $40 per hour.

IT Manager - Modern Workspace & End User Computing

SwiftCruit

Houston, TX • On-site

$120 - $170/hr

Other

Posted 17 hours ago

Posted today

Job description

Are you ready to move your career forward and help shape our company’s and customers’ futures?

If you aspire to challenge yourself, work with the best in the industry and join a successful team where you can make a meaningful contribution, then we invite you to join us at Ketjen Corporation, a provider of advanced catalyst solutions to leading producers in the petrochemical, refining, and specialty chemicals industries. Together, we can create a legacy marked by innovation, excitement, and energy.

Ketjen is hiring for a IT Manager (Modern Workspace and End User Computing). This position is hybrid and located in Clear Lake, Texas, in-office and located in Clear Lake.

What You Will DoModern Workspace Strategy & Architecture
  • Define and execute the enterprise Modern Workplace strategy aligned to business goals, productivity, and cost efficiency
  • Architect and manage a secure, scalable digital workplace leveraging Microsoft 365 and cloud-first principles
  • Standardize end-user computing (EUC) platforms, including device lifecycle, OS standards, and workplace experience
  • Lead roadmap for collaboration, mobility, and digital employee experience (DEX)
Collaboration & Productivity Platforms
  • Own and optimize collaboration tools including Microsoft Teams, SharePoint Online, and OneDrive
  • Drive adoption of M365 capabilities (Teams Phone, Viva, Loop, Copilot) to enhance productivity and workflow automation
  • Establish governance, lifecycle management, and security controls for collaboration environments
  • Partner with business teams to embed collaboration tools into core workflows
Endpoint Management & Windows Platform
  • Own endpoint strategy across Windows devices leveraging Microsoft Intune and Microsoft Endpoint Manager
  • Standardize and manage Windows OS lifecycle, patching, imaging, and compliance (e.g., Windows 11)
  • Implement modern device provisioning (Autopilot), mobile device management (MDM), and mobile application management (MAM)
  • Drive endpoint performance, reliability, and user experience improvements
Identity, Security & Compliance
  • Partner with cybersecurity to enforce Zero Trust principles across the workspace
  • Manage identity and access via Microsoft Entra ID (Azure AD)
  • Ensure endpoint and collaboration security using Microsoft Defender suite
  • Implement DLP, information protection, and compliance policies across M365
  • Maintain audit readiness and regulatory compliance for end-user environments
Digital Employee Experience & Support
  • Lead initiatives to improve digital employee experience (DEX), including device performance, collaboration usability, and service quality
  • Implement proactive monitoring and analytics for endpoint and user experience
  • Oversee service desk and end-user support models, ensuring SLAs and high satisfaction
  • Drive automation and self-service capabilities to reduce friction and improve productivity
Vendor & Asset Management
  • Manage strategic vendor relationships including Microsoft and hardware providers (Dell)
  • Optimize licensing strategy and costs for M365 and endpoint tools
  • Oversee hardware lifecycle management including procurement, refresh, and disposal
  • Ensure cost-effective delivery aligned with IT run-rate targets
Leadership & Governance
  • Build and lead a high-performing Modern Workplace / EUC team
  • Establish governance frameworks, standards, and policies for workplace technologies
  • Communicate strategy, roadmap, risks, and outcomes to executive leadership
  • Drive organizational change management (OCM) to maximize adoption and value realization
What You BringRequired:
  • 8+ years in End User Computing, Modern Workplace, or IT Infrastructure roles
  • 3+ years leading teams in workplace technologies or endpoint management
  • Proven experience delivering enterprise-scale M365 and endpoint transformations
  • Strong track record of improving user productivity and reducing operational costs
  • Deep expertise in Microsoft 365 ecosystem
  • Endpoint management: Microsoft Intune, Autopilot, MDM/MAM
  • Operating systems: Windows 11 and Windows platform management
  • Identity & security: Microsoft Entra ID, Conditional Access, Zero Trust
  • Collaboration platforms: Teams, SharePoint, OneDrive
  • Experience with endpoint security, patching, and compliance frameworks
Preferred:
  • Experience with Microsoft Copilot and AI-enabled workplace productivity tools
  • Familiarity with Digital Employee Experience (DEX) platforms
  • Experience integrating workplace tools with enterprise systems
  • Relevant certifications: Microsoft Certified (Modern Desktop Administrator, Enterprise Administrator Expert)
  • Experience in manufacturing or industrial environments with hybrid/field workforce needs
Benefits of Joining Ketjen
  • Competitive compensation
  • Comprehensive benefits package
  • A diverse array of resources to support you professionally and personally.
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