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Help Desk Tech Jobs in Texas (NOW HIRING)

Avani Technology Solutions, Inc.

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The contractor will be work in the Agency's Help Desk and receive calls for assistance relating to the ...

Pomeroy

Help Desk Technician

Plano, TX · On-site

$18.75 - $25.25/hr

This entry-level position is ideal for someone with strong communication skills, a customer-focused mindset, and an interest in developing their experience in IT help desk and technical support

Community Options, Inc.

Help Desk Analyst

Dallas, TX · On-site

$50K/yr

Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment * Understand and Follow documented service operations, policies, and procedures

Community Options, Inc.

Help Desk Analyst

Dallas, TX · On-site

$50K/yr

Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment * Understand and Follow documented service operations, policies, and procedures

Total Site Solutions

IT Help Desk Lead

Georgetown, TX · On-site

$70 - $110/hr

The IT Help Desk Lead plays a critical role in ensuring smooth, efficient, and reliable IT operations across the organization. This position combines hands‑on technical expertise with leadership ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

Posting Details Position Information Job Title IT Help Desk Position Summary Needing a student employee who loves IT, solving problems, and serving others. You will get to work with Blackboard ...

Methodisthealthsystem

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

This includesthe utilizationof collaborative technology (e.g... SharePoint, unified communications, What's Up Gold, etc.) Maintain Help Desk operator performance SLA quotas.This includes training new ...

Methodist Health System

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

This includes the utilization of collaborative technology (e.g... SharePoint, unified communications, What's Up Gold, etc.) • Maintain Help Desk operator performance SLA quotas. This includes ...

Methodist-Health-System

HELP DESK ANALYST

Dallas, TX · On-site

$52 - $68/hr

This includes the utilization of collaborative technology (e.g... SharePoint, unified communications, What's Up Gold, etc.) • Maintain Help Desk operator performance SLA quotas. This includes ...

Bear Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

Stay current with industry trends and emerging technologies to enhance troubleshooting capabilities. Qualifications: * 5+ years of proven experience in a help desk or equivalent technical support ...

Bear Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

Stay current with industry trends and emerging technologies to enhance troubleshooting capabilities. Qualifications: * 5+ years of proven experience in a help desk or equivalent technical support ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

... Help Desk and tech benches orderly and safe by keeping area organized and ready for technicians to utilize the space and free from tripping hazards. • Must be able to lift desktop computers and ...

Chenega MIOS

Help Desk Supervisor

San Antonio, TX · On-site

High school diploma or GED equivalent. * 3+ years of IT help desk or service desk experience. * 1+ ... year of supervisory or team lead experience in a contact center environment. * Experience with ...

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All JobsHelp Desk Tech JobsHelp Desk Tech Jobs in Texas

Help Desk Tech information

See Texas salary details

$11

$21

$31

How much do help desk tech jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for help desk tech in Texas is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.18 per hour, depending on experience, location, and employer.

What does a help desk tech do?

A Help Desk Tech, also known as a Help Desk Technician, provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions either over the phone, via email, or through chat. Their responsibilities often include logging support requests, resolving common technical issues, and escalating more complex problems to higher-level IT staff. Help Desk Techs play a crucial role in ensuring smooth operation of technology in organizations and maintaining user satisfaction.

What are the key skills and qualifications needed to thrive as a help desk tech?

To thrive as a Help Desk Tech, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These competencies are essential to quickly resolve technical issues, maintain user satisfaction, and support organizational productivity.

What are some common challenges faced by help desk techs, and how can they effectively manage high volumes of support requests?

Help Desk Techs often encounter the challenge of managing a large number of support tickets, especially during peak times or system outages. To handle this effectively, it's important to prioritize requests based on urgency and impact, communicate clearly with users about expected response times, and utilize ticketing systems to stay organized. Developing strong troubleshooting skills and maintaining a calm, customer-oriented approach can help resolve issues efficiently. Collaborating closely with team members and escalating complex problems when necessary also ensures that support is timely and effective.

What is the difference between Help Desk Tech vs Technical Support Specialist?

AspectHelp Desk TechTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Industry UsageIT support, customer serviceIT support, software/hardware troubleshooting
Search & ComparisonOften compared for entry-level IT rolesSimilar roles, slightly more specialized

Help Desk Tech and Technical Support Specialist roles share many certifications and work environments, often overlapping in entry-level IT support. The main difference lies in their focus: Help Desk Techs typically handle initial customer inquiries and basic troubleshooting, while Technical Support Specialists may deal with more complex issues and specialized technical problems. Both roles are essential in IT support teams and are frequently compared by job seekers and employers alike.

Is help desk technician a good career?

Help desk technicians provide technical support to users, troubleshooting hardware and software issues in various organizations. The role offers opportunities for entry-level employment, skill development in customer service and IT tools, and potential advancement into specialized IT fields or network administration.

What qualifications do I need for a help desk technician?

Help desk technicians typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant certifications such as CompTIA A+ can improve job prospects, and strong communication skills are essential for troubleshooting and customer support. Some positions may require experience with specific operating systems or help desk software.

What are popular job titles related to Help Desk Tech jobs in Texas?

For Help Desk Tech jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Help Desk Tech jobs in Texas look for?

The top searched job categories for Help Desk Tech jobs in Texas are:

What cities in Texas are hiring for Help Desk Tech jobs?

Cities in Texas with the most Help Desk Tech job openings:

Help Desk Tech jobs near you
Infographic showing various Help Desk Tech job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 5% Contract, and 1% Nights. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $44,863 per year, or $21.6 per hour.

IT Help Desk Technician

Archdiocese of San Antonio

San Antonio, TX • On-site

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Job Type
Full-time
Description
Reports to: IT Manager
Location: Archdiocese of San Antonio - Pastoral Ministry Center
Work Schedule: Monday - Friday 8:30 am - 5:00 pm (Weekends and evenings as needed)
Position type: Full-time
FLSA Status: Non-Exempt
Summary: The IT Help Desk Technician will be responsible for the Help Desk tech support level 1, hardware, and software, creating IT knowledge articles for end users and re-imaging computers in a timely and efficient manner.
Requirements
Position Responsibilities:
  • *Create and delete Active Directory and O365 Accounts
  • *Conduct IT related onboarding and offboarding for employees
  • *Responsible for the (reimaging of computers
  • *Provide Level 1 Technical support to end user Hardware and software requests.
  • *Maintaining the IT Assets inventory ensuring it is up to date.
  • Create and maintain the IT knowledge articles for end users.
  • Prepare and set up technical requests for meetings and training sessions.
  • Escort 3rd Party vendors when required.
  • *Monitor and respond to all inbound IT Tickets
  • Collaborate with other IT Team members.
  • Adhering to safety training and protocols daily and taking precautionary measures to ensure the safety and well-being of self, others.
  • Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
  • Adherence to the Code of Conduct and the Faith and Moral Policy is mandatory.
  • Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
  • Performs other duties as assigned

* Essential Functions - ADA
Minimum Qualifications:
  • Education
    • Associate degree in Computer Science or business-related field or 2 years of related experience in lieu of a degree.
  • Experience
    • Minimum of 2 years' experience in Helpdesk Support level 1, Hardware, and Software.
    • Minimum of 2 years' experience in O365.
    • Minimum of 2 years' experience with Windows 11
    • Minimum of 1 year' experience in creating IT knowledge articles for end users
    • Minimum of 1 years' experience in maintaining IT Assets Inventory system.
  • License and Credentials
    • Reliable transportation
    • Valid driver license
    • Valid vehicle insurance

Minimum Knowledge and Skills:
  • Extensive working knowledge of Hardware, Software, windows systems and O365.
  • Experience with Helpdesk System (i.e., Zendesk preferred).
  • Must be solution oriented, organized, self-motivated, work well independently and on a team.
  • Must have good written and verbal skills.
  • Must have good critical thinking and problem-solving skills.

Travel Requirements:
Travel requirements for the position includes 10% local and 0% overnight.

Apply