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Help Desk Tech Jobs in Texas (NOW HIRING)

AAFES

Help Desk Support IV

Dallas, TX · On-site

$62K/yr

Monitors and manipulates the operation of escalated routine administration tasks and events associated with the IT Help Desk, providing support to end users on a variety of issues. These tasks may ...

Cherokee Federal

Help Desk Coordinator

San Antonio, TX · On-site

$47K - $56K/yr

Help Desk Coordinator Intermediate This position requires an active Secret clearance. Help Desk ... Service Desk Coordinator * IT Support Coordinator * Technical Support Coordinator * Customer ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, troubleshoot issues, and ensure the smooth operation of IT needs across the company. Responsibilities : • Serve as ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, manage IT tickets, and assist in onboarding new employees while ensuring operational standards for compliance and ...

Cherokee Federal

Help Desk Coordinator

San Antonio, TX · On-site

$47K - $56K/yr

Help Desk Coordinator Intermediate This position requires an active ​Secret​ clearance. Help ... Service Desk Coordinator * IT Support Coordinator * Technical Support Coordinator * Customer ...

Tstc

$20 - $27.25/hr

The role of Help Desk Analyst serves as the primary Help Desk contact and is responsible for ... technologies supported by TSTC. Education/Experience/Knowledge/Skills * Associates Degree in ...

OculusIT

Senior Help Desk Analyst

Kerrville, TX · On-site

$17.75 - $24.50/hr

The primary goal is to ensure that OculusIT's information technology (IT) service delivery adds the ... Manage Help Desk and all customer services for the University and on behalf of the client ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 8:00 AM - 5:00 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Purple Communications Inc

Help Desk Technician

Austin, TX · On-site

$18.75 - $25.50/hr

Helpdesk Technician Help Desk Technician ZP Better Together is one of the nation's most extensive ... This is not an entry level position and requires 5 years of previous IT Helpdesk Experience.

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 8:00 AM - 5:00 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Trigyn Technologies

Help Desk Technician

Dallas, TX

$19.75 - $26.75/hr

Company Description Trigyn Technologies is an innovative solutions provider and systems integrator ... Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in ...

Trigyn Technologies

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

Company Description Trigyn Technologies is an innovative solutions provider and systems integrator ... Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in ...

Centex Technologies

Computer Help Desk II

Killeen, TX · On-site

$18 - $24.25/hr

Description Centex Technologies seeks a Computer Help Desk II to provide second-level end-user support for office-based operations in Killeen, Texas. This full-time, on-site position is responsible ...

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All JobsHelp Desk Tech JobsHelp Desk Tech Jobs in Texas

Help Desk Tech information

See Texas salary details

$11

$21

$31

How much do help desk tech jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for help desk tech in Texas is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.18 per hour, depending on experience, location, and employer.

What does a helpdesk technician do?

A help desk technician provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user training, often using remote tools and maintaining documentation. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What are the key skills and qualifications needed to thrive as a Help Desk Tech, and why are they important?

To thrive as a Help Desk Tech, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These competencies are essential to quickly resolve technical issues, maintain user satisfaction, and support organizational productivity.

What is the difference between Help Desk Tech vs Technical Support Specialist?

AspectHelp Desk TechTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Industry UsageIT support, customer serviceIT support, software/hardware troubleshooting
Search & ComparisonOften compared for entry-level IT rolesSimilar roles, slightly more specialized

Help Desk Tech and Technical Support Specialist roles share many certifications and work environments, often overlapping in entry-level IT support. The main difference lies in their focus: Help Desk Techs typically handle initial customer inquiries and basic troubleshooting, while Technical Support Specialists may deal with more complex issues and specialized technical problems. Both roles are essential in IT support teams and are frequently compared by job seekers and employers alike.

What does a Help Desk Tech do?

A Help Desk Tech, also known as a Help Desk Technician, provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions either over the phone, via email, or through chat. Their responsibilities often include logging support requests, resolving common technical issues, and escalating more complex problems to higher-level IT staff. Help Desk Techs play a crucial role in ensuring smooth operation of technology in organizations and maintaining user satisfaction.

What are some common challenges faced by Help Desk Techs, and how can they effectively manage high volumes of support requests?

Help Desk Techs often encounter the challenge of managing a large number of support tickets, especially during peak times or system outages. To handle this effectively, it's important to prioritize requests based on urgency and impact, communicate clearly with users about expected response times, and utilize ticketing systems to stay organized. Developing strong troubleshooting skills and maintaining a calm, customer-oriented approach can help resolve issues efficiently. Collaborating closely with team members and escalating complex problems when necessary also ensures that support is timely and effective.

Is AI replacing IT's help desk?

Help desk technicians play a vital role in providing technical support and troubleshooting for users. While AI tools can automate routine tasks and improve efficiency, they complement rather than replace help desk roles, which require human judgment, communication skills, and complex problem-solving. AI is expected to augment help desk work, creating a need for technicians to develop skills in managing and working alongside these technologies.

Are help desk jobs still in demand?

Help desk technician roles remain in demand due to ongoing reliance on technology and the need for technical support in organizations. These jobs often require troubleshooting skills, knowledge of operating systems, and certifications such as CompTIA A+; demand is expected to grow as businesses continue to expand their IT infrastructure.

Is helpdesk a good entry-level IT job?

Help Desk Technician is a common entry-level IT role that involves troubleshooting hardware and software issues, providing technical support, and using tools like ticketing systems. It offers a foundation in IT skills, customer service, and problem-solving, making it suitable for those starting a career in information technology.
What are popular job titles related to Help Desk Tech jobs in Texas? For Help Desk Tech jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Help Desk Tech jobs in Texas look for? The top searched job categories for Help Desk Tech jobs in Texas are:
What cities in Texas are hiring for Help Desk Tech jobs? Cities in Texas with the most Help Desk Tech job openings:
Help Desk Tech jobs near you
Help Desk Support IV

Help Desk Support IV

AAFES

Dallas, TX • On-site

$62K/yr

Full-time

Posted 21 days ago

Job description


Monitors and manipulates the operation of escalated routine administration tasks and events associated with the IT Help Desk, providing support to end users on a variety of issues. These tasks may include, but are not limited to resolving escalated problems, administering the standards and guidelines related to the support of the IT Help Desk. Monitors the performance of network hardware and software, and application servers for stability and efficiency, making adjustments as needed. Serves as third level support and lead technician for non-routine and major events and incidents by identifying, researching and resolving issues. Responds to telephone calls and email requests for IT Help Desk operational support. Maintains SOPs for the IT Help Desk process, creating new SOPs when needed. Trains and coordinates with other IT staff as needed. Provides management reports on the IT Help Desk process as needed. Competent in handling the work of the IT Help Desk. Safeguards physical access to Exchange restricted data, processes and services.
Additional Qualifications/Requirements
  • PCS Not Authorized/LSP Not Authorized

Job Qualifications
Four years of experience in computer technical support.
Or
Bachelor's degree in information technology and two years of experience in computer technical support.
Degree (one of):
  • BACHELORS DEGREE - Preferred

    • Major/Minor (one of):
  • INFORMATION TECHNOLOGY - Preferred

    • Major Duties
    Resolves problems that are unable to be resolved with first or second contact with customer.
    Trains lower level help desk support technicians.
    Serves as lead technician.
    Creates Standard Operating Procedures based upon known problems.
    Provides management reports.
    Performs other duties as assigned.
    Work Challenges
    24x7 work environment supporting Exchange operations, which requires either shift work, on call, and/or after hours project work and may include holidays, and weekends
    IT environment is constantly changing demanding quick solutions and evolving skills
    IT position located at HQ
    IT position - there may be some TDY associated with this IT work

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