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Help Desk Tech Jobs in Texas (NOW HIRING)

ESP Associates

IT Help Desk Technician

Victoria, TX · On-site

ESP Associates, Inc. is seeking an IT Help Desk Technician in our Victoria, TX office. This is an excellent opportunity for a service-oriented professional with some hands-on IT support experience ...

TEKsystems

Help Desk Analyst

Austin, TX · Hybrid

$23.25 - $24/hr

Help Desk Analyst Hybrid | Monday-Friday | Day Shift Our client is growing their Help Desk team and is looking for a reliable, customer‑focused IT professional who enjoys solving problems and ...

Flash

IT Help Desk Technician

Austin, TX

$20 - $25/hr

Join our Flash Team as an IT Help Desk Technician! Join Flash as a part-time IT Help Desk Technician and become an essential part of our internal success! You'll work alongside a supportive group of ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX · On-site

$19.75 - $26.75/hr

The ideal candidate has approximately 4+ years of progressive IT support experience, including hands-on ownership of help desk tooling, workflow automation, knowledge management, endpoint ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX · On-site

$95K - $110K/yr

The ideal candidate has approximately 4+ years of progressive IT support experience, including hands-on ownership of help desk tooling, workflow automation, knowledge management, endpoint ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX

$19.75 - $26.75/hr

The ideal candidate has approximately 4+ years of progressive IT support experience, including hands-on ownership of help desk tooling, workflow automation, knowledge management, endpoint ...

RAE Security

Help Desk Technician/Dispatcher

Houston, TX · On-site

$19 - $25.75/hr

We are seeking a dynamic and enthusiastic Help Desk Technician/ Dispatcher to join our team. This ... Collaborate with other members of the IT team to identify and implement improvements to our support ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

Assetsoft is a global technology consulting firm specializing in innovative software development, business process optimization, systems integration, and IT services for the real estate, construction ...

Flash

IT Help Desk Technician

Austin, TX · On-site

$20 - $25/hr

Join our Flash Team as an IT Help Desk Technician! Join Flash as a part-time IT Help Desk Technician and become an essential part of our internal success! You'll work alongside a supportive group of ...

CITIZENS STATE BANK

Help Desk Technician

Somerville, TX

$24.25 - $36.37/hr

Plan, test, evaluate, and assist with implementation of new hardware and software technologies ... Prior help desk, technical support, network support, systems support, or related IT experience ...

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All JobsHelp Desk Tech JobsHelp Desk Tech Jobs in Texas

Help Desk Tech information

See Texas salary details

$11

$21

$31

How much do help desk tech jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for help desk tech in Texas is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.18 per hour, depending on experience, location, and employer.

How do I become a help desk technician?

To become a help desk technician, you typically need a high school diploma or equivalent, along with knowledge of computer hardware, software, and operating systems. Many employers prefer candidates with certifications such as CompTIA A+ and strong customer service skills. Gaining experience through internships or entry-level IT roles can also improve job prospects.

What are the key skills and qualifications needed to thrive as a help desk tech?

To thrive as a Help Desk Tech, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These competencies are essential to quickly resolve technical issues, maintain user satisfaction, and support organizational productivity.

Is help desk a good career?

Help desk technician roles are entry-level positions that involve troubleshooting technical issues, providing customer support, and maintaining hardware and software. They can offer opportunities for skill development, certifications, and career advancement in IT, but job satisfaction depends on individual interests and work environment.

What is the difference between Help Desk Tech vs Technical Support Specialist?

AspectHelp Desk TechTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Industry UsageIT support, customer serviceIT support, software/hardware troubleshooting
Search & ComparisonOften compared for entry-level IT rolesSimilar roles, slightly more specialized

Help Desk Tech and Technical Support Specialist roles share many certifications and work environments, often overlapping in entry-level IT support. The main difference lies in their focus: Help Desk Techs typically handle initial customer inquiries and basic troubleshooting, while Technical Support Specialists may deal with more complex issues and specialized technical problems. Both roles are essential in IT support teams and are frequently compared by job seekers and employers alike.

What does a help desk tech do?

A Help Desk Tech, also known as a Help Desk Technician, provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions either over the phone, via email, or through chat. Their responsibilities often include logging support requests, resolving common technical issues, and escalating more complex problems to higher-level IT staff. Help Desk Techs play a crucial role in ensuring smooth operation of technology in organizations and maintaining user satisfaction.

What are some common challenges faced by help desk techs, and how can they effectively manage high volumes of support requests?

Help Desk Techs often encounter the challenge of managing a large number of support tickets, especially during peak times or system outages. To handle this effectively, it's important to prioritize requests based on urgency and impact, communicate clearly with users about expected response times, and utilize ticketing systems to stay organized. Developing strong troubleshooting skills and maintaining a calm, customer-oriented approach can help resolve issues efficiently. Collaborating closely with team members and escalating complex problems when necessary also ensures that support is timely and effective.

Is a help desk technician a stressful job?

Help desk technicians often experience stress due to high call volumes, urgent troubleshooting, and the need to resolve issues quickly. The job requires strong communication skills and the ability to manage multiple tasks under pressure, which can contribute to a stressful work environment.
What are popular job titles related to Help Desk Tech jobs in Texas? For Help Desk Tech jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Help Desk Tech jobs in Texas look for? The top searched job categories for Help Desk Tech jobs in Texas are:
What cities in Texas are hiring for Help Desk Tech jobs? Cities in Texas with the most Help Desk Tech job openings:
Help Desk Tech jobs near you
Infographic showing various Help Desk Tech job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,863 per year, or $21.6 per hour.

IT Help Desk Technician

ESP Associates

Victoria, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

ESP Associates, Inc. is seeking an IT Help Desk Technician in our Victoria, TX office. This is an excellent opportunity for a service-oriented professional with some hands-on IT support experience who can work independently and take ownership of their role as part of a dynamic, collaborative IT team!

****This is not a remote role.****

Responsibilities:

  • Providing technical assistance and support to end users by responding to help desk tickets, running diagnostic programs, isolating problems and implementing solutions
  • Helping configure, build, upgrade, and deploy machines
  • Providing support to remote ESP offices
  • Prioritizing and managing daily tasks independently, with minimal day-to-day direction

Required Qualifications:

  • 1+ year of hands-on experience in a help desk, IT support, or similar technical role
  • Self-motivated with a strong sense of ownership — able to identify what needs to be done and follow through without being prompted
  • Customer service attitude
  • Good verbal and written communication skills
  • Experience with laptops, workstations, cell phones, printing systems, and hardware troubleshooting
  • Working knowledge of Windows 10, Windows 11, Microsoft Office, and Microsoft 365
  • Ability to work well in a highly collaborative, team setting
  • Ability to handle multiple tasks and competing priorities while supporting/communicating with IT teammates
  • Candidate must be able to pass a drug screen, background check, and have a satisfactory driving record in accordance with the company's driving (MVR) policy

Preferred:

  • Associate's Degree and/or 2+ years of experience in computer systems or corporate IT support
  • Experience with LAN/WAN support
  • Knowledge of VPN and other remote access systems
  • Experience with large-scale plotting systems
  • Experience with Microsoft Server 2016, 2019 and 2022
  • Experience with Hyper-V software and/or VM software

Physical Requirements:

  • Capable of walking various terrains, including inclines and declines.
  • Must be capable of carrying up to but not limited to 50lbs of equipment and or supplies throughout various locations.
  • Bending, kneeling, twisting and repetitive lifting of 20lbs are required


Corporate Information:

ESP is a multi-discipline engineering design and consulting firm providing our clients with civil engineering, surveying, planning/landscape architecture, geosciences, environmental, subsurface utility engineering, and construction engineering inspection.

Through years of dedicated service to our clients, ESP has received a designation of 189 on the 2026 ENR Top 500 Design Firm rankings. For the firm's primary territory, the ENR Texas & Southeast Top Design Firms, ESP received a 2026 ranking of 53.

ESP offers an excellent employee benefits package including:

  • Competitive compensation with yearly performance reviews and discretionary annual bonuses
  • 401(k) (Traditional & Roth plans) with a guaranteed employer match of 100% up to the first 3% and 50% on the next 2% (eligibility after 60 days)
  • PTO (Paid Time Off) & 10 Paid Holidays
  • VTO (Volunteer Time Off) of 4 hours each year (prorated during first year based on hire date)
  • Tiered Health, Vision & Dental Insurance Options (eligibility after 30 days)
  • Behavioral Medicine through Teladoc
  • Short-Term Disability Insurance (Employer paid)
  • Long-Term Disability Insurance
  • Life Insurance
  • Pet Insurance
  • Education Reimbursement Opportunities
  • Flexible and Dependent Benefits Plan
  • Referral Bonuses