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2Nd Level Desktop Support Jobs (NOW HIRING)

Avtech solution

Desktop Support

Bloomington, MN · On-site

$20.25 - $25.75/hr

Handle all tickets assigned through Service Now Ticketing tool Provide complete L2 level desktop related Hands & Feet support Software installation and troubleshooting, VPN setup, support and ...

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati ... Deliver second-level support and contribute to problem management processes per ITIL standards.

Ovation Workplace Services Inc.

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Desktop Support Technician

Tampa, FL · On-site

$20 - $23/hr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Deliver first- and second-level technical support to end users for hardware, software, and ...

MDAEdge

Senior Desktop Support Engineer

Clearwater, FL · On-site

MDAEdge is a company seeking a Senior Desktop Support Engineer to provide technical assistance and ... If this is the global application, coordinate with the second level team to resolve the issues. • ...

Ovation Workplace Services Inc.

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Desktop Support Technician

Houston, TX · On-site

$40K - $47K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Deliver first- and second-level technical support to end users for hardware, software, and ...

Ovation Workplace Services Inc.

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Desktop Support Technician

Mesquite, TX · On-site

$20 - $23/hr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Deliver first- and second-level technical support to end users for hardware, software, and ...

Ovation Workplace Services Inc.

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Desktop Support Technician

Schenectady, NY · On-site

$21 - $23/hr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Deliver first- and second-level technical support to end users for hardware, software, and ...

Ovation Workplace Services Inc.

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Desktop Support Technician

Tolleson, AZ · On-site

$20 - $23/hr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Deliver first- and second-level technical support to end users for hardware, software, and ...

Artius Solutions

Desktop Support Technician

Saint Paul, MN · On-site

$20.50 - $26/hr

Required Skills & Experience * 5+ years of enterprise-level desktop engineering and technical support experience. * Proven experience with imaging, deployments, and break/fix support in enterprise ...

Ovation Workplace Services Inc.

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Desktop Support Technician

Schenectady, NY · On-site

$21 - $23/hr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Deliver first- and second-level technical support to end users for hardware, software, and ...

Ovation Workplace Services Inc.

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Desktop Support Technician

San Diego, CA · On-site

$22 - $23/hr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Deliver first- and second-level technical support to end users for hardware, software, and ...

Ovation Workplace Services Inc.

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Desktop Support Technician

Murfreesboro, TN · On-site

$20 - $23/hr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Deliver first- and second-level technical support to end users for hardware, software, and ...

Ovation Workplace Services Inc.

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Desktop Support Technician

Reading, PA · On-site

$20 - $23/hr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Deliver first- and second-level technical support to end users for hardware, software, and ...

Ovation Workplace Services Inc.

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Desktop Support Technician

Hunt Valley, MD · On-site

$40K - $47K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Deliver first- and second-level technical support to end users for hardware, software, and ...

MDAEdge

Senior Desktop Support Engineer

Hooksett, NH · On-site

MDAEdge is a company looking for a Senior Desktop Support Engineer to provide comprehensive ... If this is the global application, coordinate with the second level team to resolve the issues. • ...

JS Consulting

DeskTop Support

Rancho Cordova, CA · On-site

Job Title- DeskTop Support Project Location - Cordova, CA 95670 onsite Duration- 12+ months ... Provide 2nd level help desk support * Lift equipment that weighs up to 50 pounds * Have a valid ...

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2nd Level Desktop Support information

See salary details

$10

$26

$45

How much do 2nd level desktop support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for 2nd level desktop support in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What is a 2nd level desktop support specialist?

2nd Level Desktop Support specialists are IT professionals who handle more complex technical issues that cannot be resolved by the first line of support. They troubleshoot hardware and software problems, assist with system upgrades, and may resolve network or security issues on desktops and laptops. These specialists often work closely with other IT teams to escalate and resolve incidents efficiently. Their expertise helps minimize downtime and ensures users can work effectively.

What are some common challenges faced in a 2nd level desktop support role, and how can they be managed effectively?

2nd Level Desktop Support professionals often handle complex technical issues that could not be resolved by first-line support, which can involve troubleshooting advanced hardware, software, and network problems. A common challenge is managing multiple high-priority tickets while maintaining clear communication with both end-users and IT colleagues. Staying organized, using ticketing systems efficiently, and continuously updating technical knowledge are key strategies for managing these demands. Additionally, effective collaboration with other IT teams helps in resolving escalated issues more efficiently and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a 2nd level desktop support specialist, and why are they important?

To thrive as a 2nd Level Desktop Support specialist, you need strong troubleshooting skills, in-depth knowledge of operating systems, hardware, and networking, usually supported by an IT-related degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Excellent communication, patience, and problem-solving abilities help you interact effectively with end users and colleagues. These skills ensure timely resolution of escalated issues, minimize downtime, and enhance overall user satisfaction within the organization.

What is the difference between 2Nd Level Desktop Support vs Help Desk Technician?

Aspect2Nd Level Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentOn-site, technical troubleshooting, advanced supportHelp desk, remote support, customer service
Employer UsageIT departments, corporate support teamsIT service providers, internal support teams
Common Search/ComparisonYesYes

2Nd Level Desktop Support professionals handle more complex technical issues than Help Desk Technicians, often requiring advanced troubleshooting skills and certifications. Help Desk Technicians typically focus on initial contact support and basic troubleshooting, often remotely. While both roles support end-users, 2Nd Level Desktop Support provides deeper technical expertise and handles escalated issues within IT teams.

More about 2nd Level Desktop Support jobs

What cities are hiring for 2Nd Level Desktop Support jobs?

Cities with the most 2Nd Level Desktop Support job openings:

What are popular job titles related to 2Nd Level Desktop Support jobs?

For 2Nd Level Desktop Support jobs, the most frequently searched job titles are:

2nd Level Desktop Support jobs near you
Infographic showing various 2Nd Level Desktop Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

DESKTOP SUPPORT ENGINEER

Midland, TX • On-site

Echo IT Solutions, Inc.
See more jobs at Echo IT Solutions, Inc.external

Other

Posted 7 days ago

Job description

HIRING | DESKTOP SUPPORT ENGINEER
Looking for an experienced Desktop Support professional with strong hands-on troubleshooting, hardware support, and onsite IT operations experience.
Midland, TX
6+ Month Contract | Onsite  
Key Skills & Responsibilities:
• 2nd-Level Desktop / IT Support
• Windows OS Imaging, Installation & Configuration
• SCCM/Autopilot & PC Staging
• Hardware Break/Fix & Upgrades
• Network Refresh & Smart Hands Support
• Laptop Deployment & User On/Offboarding
• Microsoft Office, Outlook, Adobe & Enterprise Apps
• Printers, Scanners, Copiers, AV & Digital Signage
• Mobile Device Activation & Support
• VSAT / Field Connectivity Support
• Server Hardware & UPS Support
• IT Asset Tracking, Data Wiping & E-Waste Disposal
• OEM Vendor Coordination
• ServiceNow / ITSM Ticket Management
Ideal candidate: Hands-on desktop support professional who can independently troubleshoot, manage onsite deployments, maintain accurate tickets, and support users across a field/enterprise environment.
Interested candidates — send your updated resume today!

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