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Support Analyst - Tier 1

Mckinney, TX · Hybrid

Support Analyst Tier 1 Department: Information Technology Reports To: IT Service Desk Manager ... Provide support for desktops, laptops, mobile devices, printers, and peripheral equipment used in ...

Spark Tek Inc

FCBH Desktop Support Analyst

Atlanta, GA · On-site

$22.25 - $30/hr

Spark Tek Inc is seeking a Desktop Support Analyst for Fulton County Dept. of Health ... The role involves assisting customers with tier one issues and forwarding more complex issues to ...

AGFA

Customer Support Analyst Tier 1

OR · On-site +1

The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support and services. The Customer Support Analyst, Tier 1 will use a wide variety of systems analysis ...

Humetis Group

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Job Title: Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months ... This role will provide Tier 2 and Tier 3 technical support to enterprise-level users, ensuring ...

MKS2 Technologies

Desktop Support Analyst

Quantico, VA · On-site

$110K - $120K/yr

We have employees nationwide and for the past three consecutive years were named one of the fastest ... and provides Tier II/Tier III technical support to ensure secure, reliable, and efficient ...

EROS Technologies, Inc.

Desktop Support Analyst

Sunnyvale, CA · On-site

$27.25 - $36.75/hr

Job Title: - Desktop Support Analyst (513708) Location: - Sunnyvale, CA (94085) Duration: - 1 Year - The Desktop Support Analyst is responsible for installing, configuring, troubleshooting, and ...

DYOPATH

Desktop Support Analyst II

Twinsburg, OH · On-site

$31.68/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly? DYOPATH is seeking a Desktop Support ...

DYOPATH

Desktop Support Analyst II

Twinsburg, OH · On-site

$31.68/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly? DYOPATH is seeking a Desktop Support ...

DYOPATH

Desktop Support Analyst II

Cleveland, OH · On-site

$31.68/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly? DYOPATH is seeking a Desktop Support ...

Harris

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing ... This is a chance to work for one of the largest healthcare organizations in New Jersey. * The role ...

Harris

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing ... This is a chance to work for one of the largest healthcare organizations in New Jersey. * The role ...

DYOPATH

Desktop Support Analyst II

Redmond, WA

$30/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly? DYOPATH is seeking a Desktop Support ...

DYOPATH

Desktop Support Analyst II

Bellevue, WA · On-site

$30/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly? DYOPATH is seeking a Desktop Support ...

clarkmhc

Desktop Support Analyst

Flower Mound, TX · On-site

$21.25 - $28.75/hr

... desktop/laptop support, support of computer peripherals, analysis, design assistance and ... Primary responsibility includes Tier 1 level helpdesk support for trouble shooting, diagnoses and ...

DYOPATH

Desktop Support Analyst I

Winnetka, IL

$26/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Desktop Support Analyst I who ...

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How much do desktop support analyst tier 1 jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for desktop support analyst tier 1 in the United States is $26.89, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $30.05 per hour, depending on experience, location, and employer.

What does a desktop support analyst tier 1 do?

A Desktop Support Analyst Tier 1 is responsible for providing first-level technical support to end-users, primarily addressing issues related to computer hardware, software, and network connectivity. They troubleshoot common problems, answer questions, and help users resolve basic IT issues either in person, over the phone, or via remote access. If a problem is more complex, they may escalate it to higher support tiers. Their goal is to ensure that users can perform their work efficiently by minimizing downtime and resolving issues promptly.

What are the key skills and qualifications needed to thrive as a desktop support analyst tier 1, and why are they important?

To thrive as a Desktop Support Analyst Tier 1, you need a solid understanding of computer hardware, operating systems, and basic networking, typically backed by an associate degree or relevant IT certifications such as CompTIA A+. Familiarity with remote desktop tools, ticketing systems like ServiceNow, and troubleshooting software is commonly required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and managing support requests. These skills and qualities ensure timely resolution of technical issues, minimize downtime, and maintain user productivity across the organization.

What are some common challenges faced by a desktop support analyst tier 1 and how can they be managed effectively?

A Desktop Support Analyst Tier 1 often encounters challenges such as troubleshooting a wide variety of user issues, managing time effectively when handling multiple support tickets, and communicating technical information to non-technical users. To manage these challenges, it's important to develop strong problem-solving skills, prioritize tasks based on urgency, and practice clear, patient communication. Building a good rapport with users and collaborating closely with Tier 2 or Tier 3 support teams can also help resolve complex issues more efficiently and provide valuable learning opportunities.

What cities are hiring for Desktop Support Analyst Tier 1 jobs?

Cities with the most Desktop Support Analyst Tier 1 job openings:

What states have the most Desktop Support Analyst Tier 1 jobs?

States with the most job openings for Desktop Support Analyst Tier 1 jobs include:

What are popular job titles related to Desktop Support Analyst Tier 1 jobs?

For Desktop Support Analyst Tier 1 jobs, the most frequently searched job titles are:

Support Analyst - Tier 1

Mckinney, TX • Hybrid

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See more jobs at Career Searchexternal

Full-time

Re-posted 15 days ago

Job description

Job Title: Support Analyst Tier 1
Department: Information Technology
Reports To: IT Service Desk Manager / Director of IT Services
FLSA Status: Non-Exempt

Position Summary

The Support Analyst Tier 1 provides first-level technical support to staff in a home health environment, ensuring reliable access to systems, applications, and devices critical to patient care and business operations. This role is responsible for troubleshooting common technical issues, providing exceptional customer service, and supporting compliance with HIPAA and healthcare IT standards.

Key Responsibilities

  • Provide support for desktops, laptops, mobile devices, printers, and peripheral equipment used in field and office environments.
  • Provide first-level support for password resets, account access, Microsoft 365 issues, and basic troubleshooting.
  • Provide first-level support for healthcare applications, including login issues, and access-related requests.
  • Document incidents, service requests, and resolutions in the IT ticketing system with accuracy and detail.
  • Assist with onboarding and offboarding activities, including account creation, access requests, and equipment deployment.
  • Maintain accurate inventory records for assigned hardware and technology assets.
  • Maintain compliance with HIPAA and company data privacy/security policies.
  • Participate in limited evenings, weekend, or after-hours support rotations as needed.
  • Contribute to knowledge base articles and standard operating procedures for Service Desk operations.
  • Escalate unresolved, advanced, or infrastructure-related issues to Tier 2 support.

Qualifications

Education & Experience:

  • Associate degree in Information Technology or related field preferred. Equivalent technical training, certifications, or relevant work experience may be substituted.
  • 0-2 years of experience in IT support role preferred.
  • Familiarity with Active Directory, Microsoft 365, and remote support tools.
  • Knowledge of healthcare applications (EHR/EMR) is a plus.

Skills & Competencies:

  • Strong troubleshooting and problem-solving skills for common hardware, software, and connectivity issues.
  • Demonstrates patience, professionalism, and empathy when assisting users in a fast-paced healthcare environment.
  • Excellent communication and customer service skills with the ability to support non-technical staff.
  • Ability to prioritize and manage multiple service tickets in a fast-paced environment.
  • Detail-oriented, dependable, and initiative-taking in identifying recurring issues.
  • Collaborative with a strong sense of accountability and urgency.

Working Conditions

  • Full-time, primarily onsite with potential hybrid/remote support depending on company policy.
  • Occasional travel to branch offices or patient care sites to provide technical support.

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