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Desktop Support Analyst Tier 1 Jobs (NOW HIRING)

TEKsystems

Desktop Support Analyst

Minneapolis, MN · On-site

$23 - $25/hr

... analytical areas. This position is cross trained in many areas in order to provide optimal support and resolution to fulfill internal customer's desktop, telecom & network infrastructure field ...

Colorado Access

Desktop Support Analyst

Denver, CO · On-site

$61K - $75K/yr

One or more of the following certifications are preferred: A+ Certification, Microsoft Certified Solution Expert (MCSE), HDI Desktop Support Technician (HDI), Information Technology Infrastructure ...

Tidal Basin Holdco, LLC

Desktop Support Analyst

Utica, NY · On-site

$23.75 - $32/hr

You will be responsible for end-user hardware and software support as a desktop support analyst ... and Experience: • 1-3 years of relevant IT support experience. • Bachelor's Degree in ...

Perfict

Desktop Support Analyst III

San Diego, CA · On-site

$24.75 - $33.25/hr

The Desktop Support Analyst provides technical support for end-users, handling issues related to hardware, software, and network connectivity to ensure smooth operation of computer systems.

CareOne

Desktop Support Analyst - CS

Houston, TX · On-site

$22.25 - $29.75/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not ... Identify, diagnose, and resolve Level 1 IT problems related to personal computer hardware and ...

CareOne

Desktop Support Analyst - CS

Houston, TX · On-site

$21 - $28/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not ... Identify, diagnose, and resolve Level 1 IT problems related to personal computer hardware and ...

EK Associates

Be Seen First

Support Analyst (Tier 1 and Teir 2 Service Desk)

Los Angeles, CA · Remote

$55K - $65K/yr

Job Title: Support Analyst (Tier 1 Service Desk - Remote) Overview E.K. Associates is seeking experienced Support Analysts to provide centralized Tier-1 and Tier-2 service desk support for the ...

MDAEdge

Desktop Support Analyst

Mays Landing, NJ · On-site

$23.25 - $31.25/hr

MDAEdge is a company focused on enhancing corporate performance through IT services. The Desktop Support Analyst role involves supporting the Manager of IT Services by designing, developing, and ...

MDAEdge

Desktop Support Analyst

Atlantic City, NJ · On-site

$23.25 - $31.50/hr

MDAEdge is a company focused on enhancing corporate performance through IT services. The Desktop Support Analyst role involves supporting the Manager of IT Services by designing, developing, and ...

MDAEdge

Desktop Support Analyst

Egg Harbor City, NJ · On-site

$22.25 - $29.75/hr

MDAEdge is a company focused on enhancing corporate performance through IT services. The Desktop Support Analyst role involves supporting IT services, maintaining corporate technology systems, and ...

Ampcus Inc

Desktop Support Analyst

White Plains, NY · On-site

$24 - $32.25/hr

Responsibilities : • Support Desktop & Laptop Lifecycle; (Configuring & Installation of Equipment, End User training / Support, Tracking of all Assets from purchase through to disposal). • ...

MDAEdge

Desktop Support Analyst

Northfield, NJ · On-site

$23 - $31/hr

MDAEdge is a company focused on enhancing corporate performance through IT services. The Desktop Support Analyst role involves supporting the Manager of IT Services by designing, developing, and ...

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Desktop Support Analyst Tier 1 information

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How much do desktop support analyst tier 1 jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for desktop support analyst tier 1 in the United States is $26.89, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $30.05 per hour, depending on experience, location, and employer.

What does a desktop support analyst tier 1 do?

A Desktop Support Analyst Tier 1 is responsible for providing first-level technical support to end-users, primarily addressing issues related to computer hardware, software, and network connectivity. They troubleshoot common problems, answer questions, and help users resolve basic IT issues either in person, over the phone, or via remote access. If a problem is more complex, they may escalate it to higher support tiers. Their goal is to ensure that users can perform their work efficiently by minimizing downtime and resolving issues promptly.

What are the key skills and qualifications needed to thrive as a desktop support analyst tier 1, and why are they important?

To thrive as a Desktop Support Analyst Tier 1, you need a solid understanding of computer hardware, operating systems, and basic networking, typically backed by an associate degree or relevant IT certifications such as CompTIA A+. Familiarity with remote desktop tools, ticketing systems like ServiceNow, and troubleshooting software is commonly required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and managing support requests. These skills and qualities ensure timely resolution of technical issues, minimize downtime, and maintain user productivity across the organization.

What are some common challenges faced by a desktop support analyst tier 1 and how can they be managed effectively?

A Desktop Support Analyst Tier 1 often encounters challenges such as troubleshooting a wide variety of user issues, managing time effectively when handling multiple support tickets, and communicating technical information to non-technical users. To manage these challenges, it's important to develop strong problem-solving skills, prioritize tasks based on urgency, and practice clear, patient communication. Building a good rapport with users and collaborating closely with Tier 2 or Tier 3 support teams can also help resolve complex issues more efficiently and provide valuable learning opportunities.

What cities are hiring for Desktop Support Analyst Tier 1 jobs?

Cities with the most Desktop Support Analyst Tier 1 job openings:

What states have the most Desktop Support Analyst Tier 1 jobs?

States with the most job openings for Desktop Support Analyst Tier 1 jobs include:

What are popular job titles related to Desktop Support Analyst Tier 1 jobs?

For Desktop Support Analyst Tier 1 jobs, the most frequently searched job titles are:

IT Technical Support Analyst

Raleigh, NC • On-site

North Carolina State University
Colleges, Universities, and Professional Schools • 5 - 10K employees
Learn more about North Carolina State Universityexternal

$60K - $65K/yr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

North Carolina State University rating

6.8

Company rating: 6.8 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

462nd of 631 rated colleges and universities

Job description

Posting Details
Posting Information
Posting Number
PG194831EP
Internal Recruitment
No
Working Title
IT Technical Support Analyst
Anticipated Hiring Range
$60,000 - $65,000
Work Schedule
8:00am - 5:00pm, Monday - Friday
Job Location
Raleigh, NC
Department
CVM - Dean's Office
About the Department
CVM IT is dedicated to meeting the evolving and varied information technology needs of the College of Veterinary Medicine. We provide comprehensive support to faculty, staff, students, researchers, administrators, and Veterinary Hospital clinicians. Our team is committed to integrating innovative computing technologies, maintaining and enhancing existing systems, and ensuring the confidentiality, integrity, and availability of CVM IT assets and data.
Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Propositionand learn more about what makes NC State the best place to learn and work for everyone.
What we offer:
  • Medical, Dental, and Vision
  • Flexible Spending Account
  • Retirement Programs
  • Disability Plans
  • Life Insurance
  • Accident Plan
  • Paid Time Off and Other Leave Programs
  • 12 Holidays Each Year
  • Tuition and Academic Assistance
  • And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties
The IT Technical Support Analystplays a critical role in delivering advanced IT desktop support and technology solutions to the College of Veterinary Medicine's faculty, staff, and students. This position requires strong technical expertise, excellent problem-solving abilities, and a high level of customer service in a fast-paced academic and clinical environment.
As a Tier 2 support position within CVM IT, this role is responsible for resolving complex technical issues, supporting enterprise endpoint management, assisting with infrastructure and technology projects, and serving as an escalation point for Tier 1 staff and student workers. In addition to desktop support responsibilities, the IT Technical Support Analyst assists with Audio/Visual (A/V) support, classroom technologies, and other specialized technology initiatives across the college and veterinary hospital.
Key Responsibilities:
Advanced IT Desktop Support:
  • Provide advanced hands-on and remote technical support for faculty, staff, and students, troubleshooting complex hardware, software, operating system, and network-related issues.
  • Serve as an escalation point for Tier 1 support staff and student IT workers, assisting with advanced troubleshooting and issue resolution.
  • Deploy, configure, maintain, and troubleshoot Windows and Mac OS devices, printers, mobile devices, and specialized peripherals.
  • Utilize enterprise management tools such as SCCM, Jamf, Active Directory, and Group Policy to manage endpoint configurations, software deployments, updates, and security compliance.
  • Diagnose and resolve complex endpoint management, authentication, profile, software, and connectivity issues.
  • Support and maintain university-supported software, departmental applications, and specialized veterinary and research technologies.
  • Document technical issues, resolutions, procedures, and knowledge base articles within the IT ticketing system (ServiceNow).
  • Participate in endpoint lifecycle management processes, including imaging, deployments, refresh programs, surplus processing, and asset tracking.
  • Collaborate with Systems Administration, Clinical Informatics Support (CIS), Application Development, OIT, vendors, and other stakeholders to resolve technical issues and implement solutions.
  • Assist with technology planning, testing, standardization, and implementation of new hardware and software solutions.
  • Provide mentorship, guidance, and technical training to Tier 1 staff and student workers.
  • Serve as a technical lead for desktop-related networking and telephony support, including troubleshooting endpoint connectivity issues, coordinating network jack activations and moves, supporting VoIP phone deployments and relocations, assisting with switch and wireless troubleshooting, and working closely with NC State OIT/ComTech and vendors to resolve infrastructure-related issues affecting CVM users.

Audio/Visual (A/V) and Technology Project Support:
  • Assist with the setup, maintenance, troubleshooting, and support of A/V systems in classrooms, conference rooms, teaching spaces, and event areas.
  • Support the A/V Coordinator in implementing classroom technology upgrades, conference room enhancements, and other A/V projects.
  • Provide technical assistance for meetings, presentations, live events, and video conferencing systems as needed.
  • Assist with diagnosing and resolving classroom and conference room technology issues to minimize disruption to teaching and meetings.
  • Participate in technology deployment projects, office moves, Windows upgrades, hardware refresh initiatives, and other departmental IT projects.

Other Responsibilities
  • Other tasks and responsibilities may be assigned based on the needs of the organization and evolving priorities.

Qualifications
Minimum Education and Experience
  • Minimum Education/Experience Bachelor's degree with 1-2 years of relevant IT experience or an equivalent combination of education, training, and experience.

Other Required Qualifications
  • Strong troubleshooting skills for Windows and Mac OS environments.
  • Experience with IT system management tools such as SCCM and Jamf.
  • Excellent verbal and written communication skills.
  • Ability to work collaboratively with various stakeholders, including faculty, staff, and IT partners.
  • Experience w/ A/V classroom support is desirable.

Preferred Qualifications
  • Advanced knowledge of Windows and macOS operating systems in an enterprise environment.
  • Experience supporting Linux operating systems and Linux-based applications in research, academic, or enterprise environments.
  • Experience with endpoint management platforms such as SCCM, Jamf, Intune, or similar tools; Familiarity with Active Directory, Group Policy, enterprise networking concepts, and endpoint security practices.
  • Ability to manage multiple priorities and work independently in a fast-paced support environment.
  • Experience with ServiceNow or similar enterprise ticketing systems.
  • Experience supporting classroom technology, video conferencing platforms, and A/V systems.

Required License(s) or Certification(s)
  • N/A

Valid NC Driver's License required
No
Commercial Driver's License required
No
Recruitment Dates and Special Instructions
Job Open Date
08/25/2026
Anticipated Close Date
Open Until Filled
Special Instructions to Applicants
Please include as attachments a resume, cover letter, and contact information for at least 3 professional references.
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
Position Details
Position Number
00112252
Position Type
EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.0
Appointment
12 Month Recurring
Mandatory Designation - Adverse Weather
Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events
Non Mandatory - Emergency Event
Department ID
190104 - CVM - Dean's Office
EEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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About North Carolina State University

Sourced by ZipRecruiter

North Carolina State University (NCSU), located in Raleigh, NC, US, is a leading educational institution with a strong emphasis on research, academics, and public service. Established in 1887, NCSU operates in the education industry and endeavors to foster student success, and promote economic development by providing high-quality, affordable education, and conducting groundbreaking research across a variety of disciplines. With more than 100 majors, its academic offerings range from undergraduates to postgraduates along with doctoral studies - in various fields like engineering, natural resources, humanities, and social sciences. NCSU is firmly anchored on the core values of respect, responsibility, integrity, and innovation. Its mission is to create economic, societal, and intellectual prosperity for the people of North Carolina and the nation.

Industry

Colleges, universities, and professional schools

Company size

5,001 - 10,000 Employees

Headquarters location

Raleigh, NC, US

Year founded

1887

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