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Desktop Support Analyst Tier 1 Jobs (NOW HIRING)

US Tech Solutions

Desktop Support Analyst

Sunnyvale, CA · On-site

$27.25 - $36.75/hr

The Desktop Support Analyst is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows and Mac OS computers, peripherals, iPads, and associated peripherals ...

TEKsystems

Desktop Support Analyst

Whitestown, IN

$22 - $25/hr

Desktop Support AnalystOverview We are seeking a Desktop Support Analyst to provide hands-on technical support in a fast-paced enterprise environment. This role will support end-user computing ...

360 IT Professionals

Desktop Support Analyst

Indianapolis, IN · On-site

$22.25 - $29.75/hr

Desktop Support Analyst Location : Indianapolis IN 46240 Duration : 6-12 Months Desktop Support ... Bachelor's Degree or equivalent. 1-2 years related work experience. Position Summary This is a ...

DYOPATH

Desktop Support Analyst I

Winnetka, IL · On-site

$26/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Desktop Support Analyst I who ...

Catalyst Corporate Fede

Desktop Support Analyst II

Plano, TX · On-site

$21.75 - $29.25/hr

The Desktop Support Analyst II must have a high level of analytical ability and technical knowledge ... Discover why more than 1,500 credit unions are using Catalyst's solutions today: catalystcorp.org.

Addison Group

Field Desktop Support Analyst

Midland, TX · Remote

$31.25 - $33.75/hr

Field Desktop Support Analyst Location: Midland, TX Pay Rate Range: $31.25 - $33.75 / Per Hour Internal Job ID: 10076439 Benefits: This position is eligible for medical, dental, vision, and 401(k).

Talent Groups

IT Support Analyst

Philadelphia, PA · On-site

We are seeking a Support Analyst I to provide Tier 1 Service Desk and End-User Device (EUD) support ... or desktop support. * High school diploma or equivalent. * CompTIA A+ certification required.

TEKsystems

Desktop Support Analyst

Minneapolis, MN · On-site

$24.25 - $32.50/hr

... analytical areas. This position is cross trained in many areas in order to provide optimal support and resolution to fulfill internal customer's desktop, telecom & network infrastructure field ...

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Desktop Support Analyst Tier 1 information

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How much do desktop support analyst tier 1 jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for desktop support analyst tier 1 in the United States is $26.89, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $30.05 per hour, depending on experience, location, and employer.

What does a desktop support analyst tier 1 do?

A Desktop Support Analyst Tier 1 is responsible for providing first-level technical support to end-users, primarily addressing issues related to computer hardware, software, and network connectivity. They troubleshoot common problems, answer questions, and help users resolve basic IT issues either in person, over the phone, or via remote access. If a problem is more complex, they may escalate it to higher support tiers. Their goal is to ensure that users can perform their work efficiently by minimizing downtime and resolving issues promptly.

What are the key skills and qualifications needed to thrive as a desktop support analyst tier 1, and why are they important?

To thrive as a Desktop Support Analyst Tier 1, you need a solid understanding of computer hardware, operating systems, and basic networking, typically backed by an associate degree or relevant IT certifications such as CompTIA A+. Familiarity with remote desktop tools, ticketing systems like ServiceNow, and troubleshooting software is commonly required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and managing support requests. These skills and qualities ensure timely resolution of technical issues, minimize downtime, and maintain user productivity across the organization.

What are some common challenges faced by a desktop support analyst tier 1 and how can they be managed effectively?

A Desktop Support Analyst Tier 1 often encounters challenges such as troubleshooting a wide variety of user issues, managing time effectively when handling multiple support tickets, and communicating technical information to non-technical users. To manage these challenges, it's important to develop strong problem-solving skills, prioritize tasks based on urgency, and practice clear, patient communication. Building a good rapport with users and collaborating closely with Tier 2 or Tier 3 support teams can also help resolve complex issues more efficiently and provide valuable learning opportunities.

What cities are hiring for Desktop Support Analyst Tier 1 jobs?

Cities with the most Desktop Support Analyst Tier 1 job openings:

What states have the most Desktop Support Analyst Tier 1 jobs?

States with the most job openings for Desktop Support Analyst Tier 1 jobs include:

What are popular job titles related to Desktop Support Analyst Tier 1 jobs?

For Desktop Support Analyst Tier 1 jobs, the most frequently searched job titles are:

Desktop Support Analyst

Deer Lodge, MT • On-site

Rock Creek Cattle Company
Traveler Accommodation • 51 - 200 employees
Learn more about Rock Creek Cattle Companyexternal

$21.75 - $29.25/hr

Full-time

Re-posted 25 days ago

Job description

Job Type
Full-time
Description
Rock Creek Cattle Company, located in Deer Lodge, Montana, is seeking a dependable and service-oriented Desktop Support Analyst to provide technical support for staff and systems critical to daily operations. This position plays a key role in maintaining secure, reliable technology in a correctional environment while delivering professional and respectful customer service.
Beyond the workplace, Deer Lodge offers a quality of life that's hard to beat. Nestled between mountain ranges, the area is known for its wide-open spaces, scenic beauty, and access to outdoor recreation such as hiking, fishing, and wildlife viewing. Residents enjoy a close-knit community, shorter commutes, and Montana's distinctive small-town charm-without sacrificing access to essential services.
If you enjoy problem-solving, supporting users with varying technical skill levels, and working in a mission-driven public service setting, we encourage you to apply.
Job Summary: The Desktop Support Analyst supports RCCC's operations by delivering reliable, high-quality technical support that enables employees to work efficiently and securely. This role ensures end-user devices, systems, and collaboration tools are deployed, maintained, and supported according to Company standards while providing responsive, professional, and customer-focused service.
This position operates within a multi-organization IT environment and collaborates with peer IT teams to support shared technologies, maintain consistent standards, and promote operational alignment. The Desktop Support Analyst supports a modern, cloud-first technology stack including Microsoft 365, Microsoft Intune, and Cisco Meraki while maintaining clear communication with team members, leadership, and end users. Responsibilities may shift based on business needs and technology changes; flexibility, initiative, and professionalism are essential.
Duties/Responsibilities:
  • Deploy, configure, and support Windows endpoint devices using Microsoft Intune (Autopilot) and Entra ID (Azure Active Directory) in accordance with Company standards.
  • Provide timely desktop and technical support to end users in a high-volume environment while maintaining accuracy, security, and professionalism.
  • Diagnose and resolve hardware, software, account, and connectivity issues; escalate issues as appropriate.
  • Perform first-line troubleshooting for wired and wireless network connectivity within a Cisco Meraki environment.
  • Support Microsoft 365 applications, including Outlook, SharePoint, OneDrive, and Teams; assist users with collaboration and file- sharing best practices.
  • Monitor and respond to endpoint security alerts using Microsoft Defender for Endpoint; assist with remediation efforts to maintain a secure environment.
  • Utilize PowerShell scripts and tools to automate repetitive tasks, assist with software deployment, and streamline workflows.
  • Support audio/visual (AV) equipment and modern conference room technology to ensure effective meetings and presentations.
  • Maintain accurate documentation of issues, resolutions, asset inventory, and procedures.
  • Communicate clearly with users and IT peers regarding issue status, priorities, and expected timelines.
  • Collaborate with IT teams across multiple organizations to support shared systems, standards, and technology initiatives.
  • On-call requirements may be assigned during the peak season.
  • Participate in scheduled meetings, trainings, and continuous improvement efforts.
  • Record time worked accurately using proper clock in/clock out procedures and notify Management when approaching overtime thresholds.
  • Maintain a professional appearance and uphold RCCC service culture, values, and confidentiality standards.
  • Availability to work weekends, evenings, and holidays is required to meet operational and guest service needs.
  • Ability to work extended, irregular, or variable hours as business demands require, including adjustments due to events, staffing needs, or operational requirements.
  • Perform other ad hoc tasks as needed to support IT operations and organizational needs.

Requirements
Required Skills/Abilities:
  • Hands-on experience with Microsoft Intune for device enrollment, configuration, and compliance.
  • Working knowledge of networking fundamentals, including troubleshooting connectivity issues, VLANs, and DHCP.
  • Familiarity with Microsoft Defender for Endpoint alert triage and remediation processes.
  • Functional knowledge of PowerShell, including the ability to read, modify, and execute scripts.
  • Strong customer service orientation with the ability to provide clear, professional support to non-technical users.
  • Effective verbal and written communication skills.
  • Ability to multitask, prioritize work, and adapt to changing demands in a fast-paced environment.
  • Dependable, self-motivated, and able to work independently while contributing to a collaborative team.
  • Commitment to continuous learning and openness to feedback.
  • Availability to work weekends, evenings, and holidays is required to meet operational and guest service needs.
  • Ability to work extended, irregular, or variable hours as business demands require, including adjustments due to events, staffing needs, or operational requirements.
  • Valid driver's license with a clean driving record required.
  • Employees assigned to work in private residences will be required to pass a motor vehicle record (MVR) and background check as a condition of employment.

Education & Experience
  • Bachelor's degree in Information Technology, Computer Science, or a related field or 3+ years of experience in IT Help Desk and PC Support.

Physical Requirements:
  • Prolonged periods of sitting, standing, and working at a computer workstation.
  • Frequent use of hands and arms for typing, handling equipment, and operating tools.
  • Ability to lift, carry, push, or pull equipment and supplies weighing up to 25 pounds.
  • Ability to move throughout office spaces, server rooms, and work areas as needed.
  • Adequate vision and hearing to troubleshoot systems, read on-screen information, and communicate effectively.
  • Sufficient stamina to meet the demands of a high-volume support environment.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
Work Environment:
The employee works primarily in an office and technical support environment with moderate noise levels and frequent computer and screen use. The role may require travel within facilities to support users, equipment, or conference spaces. Work involves routine interaction with electronic equipment and occasional exposure to server rooms or equipment storage areas with temperature variations. Peak periods may require sustained focus, rapid problem-solving, and coordinated teamwork. Flexibility, professionalism, and clear communication are expected at all times.
Rock Creek Cattle Company is an E-Verify and Equal Opportunity Employer

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