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Desktop Support Level 2 Jobs (NOW HIRING)

Amicis Global

Desktop Support Analyst

White Plains, NY · On-site

$25 - $35/hr

Desktop Support Analyst Location: White Plains, NY 10601 Duration: 12+ Months Kindly help me with ... Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices)

Neurealm, Inc.

Desktop Support Team Lead

Boston, MA

Serve as the primary escalation point for Level 2 technicians; monitor queue health and coordinate ... Mentor a team of Desktop Support technicians, conducting regular 1-on-1s, technical skill ...

Hi-Tech Solutions

Desktop support

Oakbrook Terrace, IL · On-site

$19 - $23/hr

Candidate should be highly motivated and able to work independently providing level 2 computer ... Qualifications windows os, desktop support, users, vpn Additional Information Lawrence E. Harmon ...

Computech Corporation

Technical Support Level 2

Erlanger, KY · On-site

$37K - $46K/yr

Provide second-level end user support for computer systems (software, hardware) and equipment ... Act as backup for Laptop/Desktop/VComm equipment installs, troubleshooting, setup, and maintenance.

Anistar Technologies, Inc

Desktop Support

Springfield, VA · On-site

$70/hr

... level of expertise to their partners. Having been around for over two years our client provides the resources necessary for their team members to excel and reach their career goals in the IT industry.

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Desktop Support Level 2 information

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How much do desktop support level 2 jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for desktop support level 2 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are typical day-to-day responsibilities for a Desktop Support Level 2 technician?

A Desktop Support Level 2 technician usually handles escalated technical issues that Level 1 support cannot resolve, including more complex hardware, software, and network troubleshooting. Daily tasks often involve responding to support tickets, installing or upgrading software, managing user accounts, and performing system maintenance. You may also assist with onboarding new hires, provide one-on-one user training, and contribute to IT documentation. The role frequently involves working closely with IT team members and end users, requiring strong communication and a service-oriented mindset.

What are the key skills and qualifications needed to thrive in the Desktop Support Level 2 position, and why are they important?

To thrive as a Desktop Support Level 2, you need solid troubleshooting abilities with operating systems (Windows, macOS), hardware, and software, often backed by relevant experience or an associate degree. Familiarity with remote support tools, Active Directory, ticketing systems, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong communication, patience, and a proactive approach to problem-solving help you collaborate effectively and deliver excellent user support. These skills and qualities are crucial for minimizing downtime, boosting user productivity, and ensuring seamless IT operations within an organization.

What is a Desktop Support Level 2 job?

A Desktop Support Level 2 job involves providing advanced technical support for end-users by troubleshooting hardware, software, and network issues. Level 2 technicians handle more complex problems escalated from Level 1 support, perform system updates, and assist with installations and configurations. They may also collaborate with IT teams to resolve recurring technical issues and improve system efficiency. Strong problem-solving skills and knowledge of operating systems, networking, and enterprise applications are essential.

More about Desktop Support Level 2 jobs
What cities are hiring for Desktop Support Level 2 jobs? Cities with the most Desktop Support Level 2 job openings:
What states have the most Desktop Support Level 2 jobs? States with the most job openings for Desktop Support Level 2 jobs include:
What job categories do people searching Desktop Support Level 2 jobs look for? The top searched job categories for Desktop Support Level 2 jobs are:
Desktop Support Level 2 jobs near you
Infographic showing various Desktop Support Level 2 job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 22% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Desktop Support Analyst

Amicis Global

White Plains, NY • On-site

$25 - $35/hr

Contractor

Posted 14 days ago

Job description

Title: Desktop Support Analyst 
Location: White Plains, NY 10601
Duration: 12+ Months
 
Kindly help me with your most updated resume if you are interested.
 
To support the daily activities of the Desktop Support computing systems including the implementation, maintenance, enhancement, and documentation of desktop Operating Systems applications and hardware; to promote procedures and standards and disseminate information to the user communities; and to provide complex level Help Desk-type services for hardware, software, and applications support.
Job Functions & Responsibilities:
Under direct supervision.
Support Desktop & Laptop Lifecycle; (Configuring & Installation of Equipment, End User training / Support, Tracking of all Assets from purchase through to disposal).
Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices).
Contribute to a library of information by documenting hardware, software installation procedures, support information, and equipment inventory.
Assist with the implementation of new projects as needed.
Work with IT staff on developing new policies or procedures.
Order computer supplies related to his or her area of responsibility.
For system outages – escalate issues to 3rd Level Support (Via - Email, Desk / Cell Phone, Text Messaging) and assist the support team as required.
Assist Desktop Support team in evaluating new hardware / software technology to meet the business needs of our customers.
The candidate will oversee hardware/ software maintenance agreements and put forth necessary quotes to procure the required items.
Candidates will be required to support mobile devices in and out of the office.
On adhoc basis customers will report directly to Desktop Support seeking assistance with their mobile devices (iPhones, Laptops, Mobile Workstations). Regardless of the issue staff members are required to assist the customer to the best of their ability.
 
Skills:
Knowledge of desktop / laptop computers, network architecture, software applications, Active Directory.
Effective planning and organization skills that support the Maintenance of the Desktop Asset database, keeping it up-to-date.
Knowledge of desktop / laptop computers, network architecture, software applications, Active Directory.
Effective planning and organization skills that support the Maintenance of the Desktop Asset database, keeping it up-to-date with new equipment and software, and their dispositions.
Effective oral and written communications skills; ability to communicate with end users at their level of understanding.
 
Education & Certifications:
Bachelor's Degree in computer science, engineering or related technical or business discipline.
Minimum 4 years quality experience
Experience in desktop support operating systems.
Advanced degree, training, professional affiliations desirable.
Location: White Plains, NY 10601
Duration: 12+ Months
 
Kindly help me with your most updated resume if you are interested.
 
To support the daily activities of the Desktop Support computing systems including the implementation, maintenance, enhancement, and documentation of desktop Operating Systems applications and hardware; to promote procedures and standards and disseminate information to the user communities; and to provide complex level Help Desk-type services for hardware, software, and applications support.
Job Functions & Responsibilities:
Under direct supervision.
Support Desktop & Laptop Lifecycle; (Configuring & Installation of Equipment, End User training / Support, Tracking of all Assets from purchase through to disposal).
Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices).
Contribute to a library of information by documenting hardware, software installation procedures, support information, and equipment inventory.
Assist with the implementation of new projects as needed.
Work with IT staff on developing new policies or procedures.
Order computer supplies related to his or her area of responsibility.
For system outages – escalate issues to 3rd Level Support (Via - Email, Desk / Cell Phone, Text Messaging) and assist the support team as required.
Assist Desktop Support team in evaluating new hardware / software technology to meet the business needs of our customers.
The candidate will oversee hardware/ software maintenance agreements and put forth necessary quotes to procure the required items.
Candidates will be required to support mobile devices in and out of the office.
On adhoc basis customers will report directly to Desktop Support seeking assistance with their mobile devices (iPhones, Laptops, Mobile Workstations). Regardless of the issue staff members are required to assist the customer to the best of their ability.
 
Skills:
Knowledge of desktop / laptop computers, network architecture, software applications, Active Directory.
Effective planning and organization skills that support the Maintenance of the Desktop Asset database, keeping it up-to-date.
Knowledge of desktop / laptop computers, network architecture, software applications, Active Directory.
Effective planning and organization skills that support the Maintenance of the Desktop Asset database, keeping it up-to-date with new equipment and software, and their dispositions.
Effective oral and written communications skills; ability to communicate with end users at their level of understanding.
 
Education & Certifications:
Bachelor's Degree in computer science, engineering or related technical or business discipline.
Minimum 4 years quality experience
Experience in desktop support operating systems.
Advanced degree, training, professional affiliations desirable.