ZipRecruiter

Log In

1

Desktop Support Level 2 Jobs (NOW HIRING)

F2Onsite

Be Seen First

Desktop Support Technician

Salem, VA · On-site

$28 - $30/hr

Provide Level 2 desktop and end user support for hardware and software issues. * Configure, deploy, image, and troubleshoot desktop and laptop computers. * Support Windows 10/11 and Microsoft 365 ...

Amicis Global

Desktop Support Analyst

White Plains, NY · On-site

$25 - $35/hr

Desktop Support Analyst Location: White Plains, NY 10601 Duration: 12+ Months Kindly help me with ... Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices)

LaBine and Associates

Desktop Support

San Francisco, CA · On-site

Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting ... Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops ...

LaBine and Associates

Desktop Support

San Francisco, CA · On-site

Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting ... Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops ...

Stamford Health

Desktop Support Analyst

Stamford, CT · On-site

$24.75 - $33.25/hr

Provide Level 2 support to the desktop end user community. This includes monitoring the problem queue and responding to triaged Break / Fix incidents for Desktops, , Laptops, Tablets, Printers ...

New

Stamford Health

Desktop Support Analyst

Stamford, CT · On-site

$24.75 - $33.25/hr

... Level 2 support to the desktop end user community. This includes monitoring the problem queue and responding to triaged Break / Fix incidents for Desktops, , Laptops, Tablets, Printers, Mobile ...

Quantum Sky

$33.24/hr

Description Quantum Sky is searching for a Desktop Support Level III to join our team at March AFB ... ACTIVE IAT II Security Plus + Certification * Provide onsite support at March AFB. Clearance:

Ampcus Inc

Desktop Support Analyst

White Plains, NY · On-site

$24 - $32.25/hr

... Level 2 capacity (hardware, software, printer equipment, mobile devices). • Contribute to a ... • Assist Desktop Support team in evaluating new hardware / software technology to meet the ...

previous pagenext page

Showing results 21-40

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsDesktop Support Level 2 Jobs

Desktop Support Level 2 information

See salary details

$10

$26

$45

How much do desktop support level 2 jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for desktop support level 2 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What is a desktop support level 2?

A Desktop Support Level 2 job involves providing advanced technical support for end-users by troubleshooting hardware, software, and network issues. Level 2 technicians handle more complex problems escalated from Level 1 support, perform system updates, and assist with installations and configurations. They may also collaborate with IT teams to resolve recurring technical issues and improve system efficiency. Strong problem-solving skills and knowledge of operating systems, networking, and enterprise applications are essential.

What are typical day-to-day responsibilities for a desktop support level 2?

A Desktop Support Level 2 technician usually handles escalated technical issues that Level 1 support cannot resolve, including more complex hardware, software, and network troubleshooting. Daily tasks often involve responding to support tickets, installing or upgrading software, managing user accounts, and performing system maintenance. You may also assist with onboarding new hires, provide one-on-one user training, and contribute to IT documentation. The role frequently involves working closely with IT team members and end users, requiring strong communication and a service-oriented mindset.

What are the key skills and qualifications needed to thrive in desktop support level 2?

To thrive as a Desktop Support Level 2, you need solid troubleshooting abilities with operating systems (Windows, macOS), hardware, and software, often backed by relevant experience or an associate degree. Familiarity with remote support tools, Active Directory, ticketing systems, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong communication, patience, and a proactive approach to problem-solving help you collaborate effectively and deliver excellent user support. These skills and qualities are crucial for minimizing downtime, boosting user productivity, and ensuring seamless IT operations within an organization.

Is desktop support a good entry-level job?

Desktop Support Level 2 is often considered an entry-level position in IT, requiring basic technical skills, troubleshooting abilities, and familiarity with operating systems and hardware. It provides valuable experience in customer service, problem-solving, and technical tools, making it a common starting point for a career in IT support or networking.
More about Desktop Support Level 2 jobs

What cities are hiring for Desktop Support Level 2 jobs?

Cities with the most Desktop Support Level 2 job openings:

What states have the most Desktop Support Level 2 jobs?

States with the most job openings for Desktop Support Level 2 jobs include:

What are popular job titles related to Desktop Support Level 2 jobs?

For Desktop Support Level 2 jobs, the most frequently searched job titles are:

Desktop Support Level 2 jobs near you
Infographic showing various Desktop Support Level 2 job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Desktop Support Technician II

Egg Harbor Township, NJ • On-site

Spencer's and Spirit Halloween
Retail • 10K+ employees
Learn more about Spencer's and Spirit Halloweenexternal

$24.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Spencer's rating

5.4

Company rating: 5.4 out of 10

Based on 205 frontline employees who took The Breakroom Quiz

Job description

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: “Life’s a Party, We’re Makin’ It Fun!” and “So Much Fun It’s Scary!”

At Spencer’s and Spirit, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

One Team / One Goal

We are leaders and owners of our business success. Whether it’s developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

We offer a comprehensive benefits package that includes:

  • Flexible work environment
  • Career advancement
  • Competitive base salary
  • Bonus opportunity
  • Vacation, Personal, Sick and Holiday pay
  • Medical, Dental, Vision, Disability, Life and AD&D insurance
  • 401k with a company match
  • 30% merchandise discount

Desktop Support Level 2 provides advanced technical support and troubleshooting to end users and our analyst team, ensuring the ticket queue is monitored, and all service level standards are maintained. The individual will be responsible for resolving technical issues, hardware imaging, software deployments, and system support for all patching and upgrades happening on production systems. The ideal candidate will have strong technical abilities and a passion for learning and providing exceptional customer service.

  • User account creation and change request
  • Designing and implementing new systems and processes for end-users
  • Advanced troubleshooting
  • Designing and maintaining the base image for laptops
  • Office 365 management, primarily all Exchange and Teams admin center needs
  • Windows update management and scheduled deployments
  • Managing the user access process, including granting access to certain key systems
  • Assisting desktop engineering analyst when necessary
  • Ensuring the ticket incidents and service requests are monitored, maintaining service standards
  • Serve as an escalation point for complex technical issues
  • Perform root cause analysis to identify recurring issues and recommend long-term solutions
  • Identify knowledge gaps and create technical documentation for support staff
  • Participate in knowledge-sharing sessions and technical training initiatives

  • Associate degree in Computer Science, Information Technology, or two years of equivalent education and experience
  • Excellent troubleshooting skills
  • Basic familiarity with the configuration and maintenance of ITSM systems
  • Technical documentation experience
  • Experience supporting cloud-based technologies (Intune/Autopilot)
  • Experienced with Active Directory and group management
  • Manage Windows Patching and deployments
  • Experience with writing command line and PowerShell scripts
  • Creating and supporting Exchange/Outlook Local and Cloud
  • Microsoft Teams administration tasks supporting end-users
  • Strong support skills on all Windows OS
  • Basic understanding of networking principles (DHCP, DNS)
  • Experience supporting Mac OS and Jamf is preferred but not required

The pay range reflects the potential base salary range for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position.


$24.50 per hour

What Spencer's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply