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Desktop Support Level 2 Jobs (NOW HIRING)

Sparks Group

Level 2 Desktop Engineer

Washington, DC

$21 - $28/hr

Deliver second-level support for desktop systems, including laptops, desktops, mobile devices, and peripherals. * Diagnose and resolve complex technical issues escalated from Level 1 support.

TEKsystems

Desktop Support - Tier 1

Denver, CO

$24 - $27/hr

Desktop Support - Level 1 Top Skills' Details 1. Active Directory, Microsoft 365, Password resets, setting up new employees 2. Strong Customer Service/Communication skills, including ability to ...

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How much do desktop support level 2 jobs pay per hour?

As of May 31, 2026, the average hourly pay for desktop support level 2 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What is a Desktop Support Level 2 job?

A Desktop Support Level 2 job involves providing advanced technical support for end-users by troubleshooting hardware, software, and network issues. Level 2 technicians handle more complex problems escalated from Level 1 support, perform system updates, and assist with installations and configurations. They may also collaborate with IT teams to resolve recurring technical issues and improve system efficiency. Strong problem-solving skills and knowledge of operating systems, networking, and enterprise applications are essential.

What are the key skills and qualifications needed to thrive in the Desktop Support Level 2 position, and why are they important?

To thrive as a Desktop Support Level 2, you need solid troubleshooting abilities with operating systems (Windows, macOS), hardware, and software, often backed by relevant experience or an associate degree. Familiarity with remote support tools, Active Directory, ticketing systems, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong communication, patience, and a proactive approach to problem-solving help you collaborate effectively and deliver excellent user support. These skills and qualities are crucial for minimizing downtime, boosting user productivity, and ensuring seamless IT operations within an organization.

What are typical day-to-day responsibilities for a Desktop Support Level 2 technician?

A Desktop Support Level 2 technician usually handles escalated technical issues that Level 1 support cannot resolve, including more complex hardware, software, and network troubleshooting. Daily tasks often involve responding to support tickets, installing or upgrading software, managing user accounts, and performing system maintenance. You may also assist with onboarding new hires, provide one-on-one user training, and contribute to IT documentation. The role frequently involves working closely with IT team members and end users, requiring strong communication and a service-oriented mindset.
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What cities are hiring for Desktop Support Level 2 jobs? Cities with the most Desktop Support Level 2 job openings:
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Desktop Support Level 2 jobs near you
Infographic showing various Desktop Support Level 2 job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 2% Internship, 8% As Needed, 5% Full Time, 82% Part Time, and 2% Nights. Highlights an 9% Physical, 9% Hybrid, and 82% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.
Level 2 Desktop Engineer

Level 2 Desktop Engineer

Sparks Group

Washington, DC

$21 - $28/hr

Contractor

Medical, Life, Retirement

Posted 16 days ago

Job description

Job Summary/Company:

Sparks Group has partnered with a professional Association in Washington, DC. Together we are seeking a skilled and customer-focused Level 2 Desktop Support Engineer to provide advanced technical support for end-users. This role involves troubleshooting hardware and software issues, managing user accounts, and ensuring the smooth operation of desktop environments across the organization.


Responsibilities:
  • Deliver second-level support for desktop systems, including laptops, desktops, mobile devices, and peripherals.
  • Diagnose and resolve complex technical issues escalated from Level 1 support.
  • Install, configure, and maintain operating systems, software applications, and security tools.
  • Manage user accounts, permissions, and access rights within Active Directory and other enterprise systems.
  • Support remote users via remote desktop tools and ensure timely resolution of incidents.
  • Collaborate with IT teams to implement system upgrades, patches, and new deployments.
  • Maintain accurate documentation of issues, solutions, and standard operating procedures.
  • Provide guidance and mentorship to junior support staff as needed.

Qualifications/Background Profile:
  • Proven experience in a desktop support or IT helpdesk role, preferably at Level 2.
  • Strong knowledge of Windows and macOS operating systems.
  • Familiarity with Active Directory, Office 365, and remote support tools.
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP).
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal abilities.
  • Relevant certifications (e.g., CompTIA A+, Microsoft MCSA, ITIL) are a plus.

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This job is In-Person.

Pay Range: Hourly $21.00 to $28.00

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.