Balin Technologies

12 jobs near Columbus, OH

Lead Technical Support

Bangor, ME · On-site

$38K - $47K/yr

BALIN TECHNOLOGIES LLC is seeking a Lead Technical Support professional to provide effective technical assistance to hospital staff. The role involves diagnosing and troubleshooting hardware and ...

Desktop Support Analyst

Nashua, NH · On-site

$23.50 - $31.50/hr

BALIN TECHNOLOGIES LLC is seeking a Desktop Support Analyst to provide technical assistance and support for computer systems, hardware, and software in a healthcare setting. The role involves ...

Description: Lead Technical Support: Provide timely and effective technical support to hospital staff for desktop systems, software applications, and hardware devices. Diagnose and troubleshoot ...

Desktop Support Analyst

Nashua, NH · On-site

$23.50 - $31.50/hr

Coordinate with the IT team to deploy and manage desktop hardware and software inventory. Training and Documentation:Assist in creating and updating technical documentation, including user guides ...

Experience: 7+ years of hands-on integration architecture experience, with at least 4 years dedicated to the MuleSoft Anypoint Platform (Mule 4). * Core Technologies: DataWeave 2.0, RAML 1.0, REST ...

New

Technology Improvement: 1. Stay up-to-date with emerging technology trends and best practices in desktop support. 2. Collaborate with IT teams to identify opportunities for process improvements and ...

New

Conversational AI Architect-Telecom Customer Retention Agent

BALIN TECHNOLOGIES LLC

Charlotte, NC • On-site

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

Job Summary:
BALIN TECHNOLOGIES LLC is seeking a Conversational AI Architect to design a customer retention conversational agent. The role involves defining various protocols and leading a team to ensure effective customer engagement.
Responsibilities:
• Architect and design a customer retention conversational agent on Google CXAS, defining guardrails, escalation protocols, disconnect-reason detection, promotional offer recommendations, quality controls, reusable configurations, and context designs, while leading an offshore pod alongside an onsite BA.
Qualifications:
Required:
• Google CXAS / Contact Centre AI (Dialog flow CX, Agent Assist)
• conversational AI / agent design
• guardrails & escalation flow design
• prompt/context engineering
• telecom domain (retention, churn, offers)
Preferred:
• Solution architecture
• BA collaboration & requirement translation
• quality control/testing frameworks
• reusable configuration design
• GCP services
• integration with vendor-managed business systems
Company:
At Balin Technologies LLC, we are driven by innovation, excellence, and a deep commitment to helping businesses transform through technology. Founded in , the company is headquartered in Cumming, Georgia, US, , with a team of 51-200 employees. The company is currently Growth Stage.