San Francisco, CA · On-site
Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting ... Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops ...
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San Francisco, CA · On-site
Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting ... Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops ...
Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting ... Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops ...
Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting ... Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops ...
Albany, NY · On-site
Use of LanSweeper, ITSM and remote desktop to provide level 2 technical support to over 4,000 staff; monitoring work queues, opening, updating and closing ITSM Incidents. * Thoroughly document the ...
Albany, NY · On-site
Use of LanSweeper, ITSM and remote desktop to provide level 2 technical support to over 4,000 staff; monitoring work queues, opening, updating and closing ITSM Incidents. * Thoroughly document the ...
Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting ... Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops ...
Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting ... Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops ...
Warsaw, IN · On-site
Provide onsite Level 1 and Level 2 technical support for desktops, laptops, printers, peripherals, and related IT infrastructure. * Troubleshoot hardware, software, operating system, and network ...
Warsaw, IN · On-site
Provide onsite Level 1 and Level 2 technical support for desktops, laptops, printers, peripherals, and related IT infrastructure. * Troubleshoot hardware, software, operating system, and network ...
Erlanger, KY · On-site
$37K - $46K/yr
Provide second-level end user support for computer systems (software, hardware) and equipment ... Act as backup for Laptop/Desktop/VComm equipment installs, troubleshooting, setup, and maintenance.
Erlanger, KY · On-site
$37K - $46K/yr
Provide second-level end user support for computer systems (software, hardware) and equipment ... Act as backup for Laptop/Desktop/VComm equipment installs, troubleshooting, setup, and maintenance.
Santa Clara, CA · On-site
$70K - $80K/yr
... of a IT Helpdesk Support Level II . A successful candidate will have a track record of ... Point person with Windows Desktop related issues * Assist with Windows Servers * Monitors alert ...
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Santa Clara, CA · On-site
$70K - $80K/yr
... of a IT Helpdesk Support Level II . A successful candidate will have a track record of ... Point person with Windows Desktop related issues * Assist with Windows Servers * Monitors alert ...
... of a IT Helpdesk Support Level II . A successful candidate will have a track record of ... Point person with Windows Desktop related issues * Assist with Windows Servers * Monitors alert ...
Quick apply
... of a IT Helpdesk Support Level II . A successful candidate will have a track record of ... Point person with Windows Desktop related issues * Assist with Windows Servers * Monitors alert ...
Charlotte, NC · On-site
$18.50/hr
Provide Level-2 technical support for supported desktops, laptops, and peripherals. This includes the following activities: Correct hardware problems with supported desktops, laptops and peripherals ...
Charlotte, NC · On-site
$18.50/hr
Provide Level-2 technical support for supported desktops, laptops, and peripherals. This includes the following activities: Correct hardware problems with supported desktops, laptops and peripherals ...
We are seeking a skilled Desktop Support Technician II to join our IT team. You will provide ... Possession of, or ability to obtain, a DoD 8140 / 8570 IAT Level II compliant certification (such ...
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We are seeking a skilled Desktop Support Technician II to join our IT team. You will provide ... Possession of, or ability to obtain, a DoD 8140 / 8570 IAT Level II compliant certification (such ...
New York, NY · On-site
$25/hr
SCOPE OF WORK for Level 2 Desktop Technician • Install all the equipment that has been staged by the Level 1 Team. • Work will have to be documented for what equipment was successfully installed ...
New York, NY · On-site
$25/hr
SCOPE OF WORK for Level 2 Desktop Technician • Install all the equipment that has been staged by the Level 1 Team. • Work will have to be documented for what equipment was successfully installed ...
Boston, MA · On-site
$22 - $28/hr
Desktop Support Technician II Location: Cambridge, MA, 02139 Duration: 6 months (contract to hire ... Level II Desktop Tech. Software Break fix - Imaging - Office 365 Troubleshooting * What are the TOP ...
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Boston, MA · On-site
$22 - $28/hr
Desktop Support Technician II Location: Cambridge, MA, 02139 Duration: 6 months (contract to hire ... Level II Desktop Tech. Software Break fix - Imaging - Office 365 Troubleshooting * What are the TOP ...
Wilmington, DE · On-site
$19.75 - $25/hr
SCOPE OF WORK for Level 2 Desktop Technician • Install all the equipment that has been staged by the Level 1 Team. • Work will have to be documented for what equipment was successfully installed ...
Wilmington, DE · On-site
$19.75 - $25/hr
SCOPE OF WORK for Level 2 Desktop Technician • Install all the equipment that has been staged by the Level 1 Team. • Work will have to be documented for what equipment was successfully installed ...
$39K - $52K/yr
The Administrative Support Level II may be asked to evaluate and consolidate information from various sources under short deadlines, such as internal or external survey information, reporting on ...
$39K - $52K/yr
The Administrative Support Level II may be asked to evaluate and consolidate information from various sources under short deadlines, such as internal or external survey information, reporting on ...
What You'll Do As a Desktop Support II professional, you'll tackle the tougher tickets--supporting multi‑office Windows environments, mentoring Desktop Support I teammates, and keeping our people ...
What You'll Do As a Desktop Support II professional, you'll tackle the tougher tickets--supporting multi‑office Windows environments, mentoring Desktop Support I teammates, and keeping our people ...
Manhattan, NY · On-site
$25/hr
SCOPE OF WORK for Level 2 Desktop Technician * Install all the equipment that has been staged by the Level 1 Team. * Work will have to be documented for what equipment was successfully installed and ...
Quick apply
Manhattan, NY · On-site
$25/hr
SCOPE OF WORK for Level 2 Desktop Technician * Install all the equipment that has been staged by the Level 1 Team. * Work will have to be documented for what equipment was successfully installed and ...
Madison, WI · On-site
$33 - $39/hr
Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred ... Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more ...
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Madison, WI · On-site
$33 - $39/hr
Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred ... Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more ...
CompTIA Security+ CE or equivalent IAT Level II certification (DCWF 451). Knowledge and Experience: * 2+ years of desktop support or system support experience in an enterprise IT environment.
CompTIA Security+ CE or equivalent IAT Level II certification (DCWF 451). Knowledge and Experience: * 2+ years of desktop support or system support experience in an enterprise IT environment.
Nashville, TN · On-site
$19.50 - $25/hr
What You'll Do As a Desktop Support II professional, you'll tackle the tougher tickets-supporting multi-office Windows environments, mentoring Desktop Support I teammates, and keeping our people ...
Nashville, TN · On-site
$19.50 - $25/hr
What You'll Do As a Desktop Support II professional, you'll tackle the tougher tickets-supporting multi-office Windows environments, mentoring Desktop Support I teammates, and keeping our people ...
$24 - $34/hr
Skills Desktop Support, Microsoft Intune, Active Directory, MS Office, O365, Ticketing Systems, Hardware Troubleshooting, Software Troubleshooting, Customer Service, Level 2 Support, Technical ...
$24 - $34/hr
Skills Desktop Support, Microsoft Intune, Active Directory, MS Office, O365, Ticketing Systems, Hardware Troubleshooting, Software Troubleshooting, Customer Service, Level 2 Support, Technical ...
$10.10 - $13.33
4% of jobs
$13.33 - $16.56
1% of jobs
$16.56 - $19.80
12% of jobs
$20.90 is the 25th percentile. Wages below this are outliers.
$19.80 - $23.03
23% of jobs
The median wage is $24.57 / hr.
$23.03 - $26.27
20% of jobs
$26.27 - $29.50
14% of jobs
$29.70 is the 75th percentile. Wages above this are outliers.
$29.50 - $32.74
9% of jobs
$32.74 - $35.97
5% of jobs
$35.97 - $39.20
5% of jobs
$39.20 - $42.44
4% of jobs
$42.44 - $45.67
2% of jobs
$10
$26
$45
A Desktop Support Level 2 job involves providing advanced technical support for end-users by troubleshooting hardware, software, and network issues. Level 2 technicians handle more complex problems escalated from Level 1 support, perform system updates, and assist with installations and configurations. They may also collaborate with IT teams to resolve recurring technical issues and improve system efficiency. Strong problem-solving skills and knowledge of operating systems, networking, and enterprise applications are essential.
A Desktop Support Level 2 technician usually handles escalated technical issues that Level 1 support cannot resolve, including more complex hardware, software, and network troubleshooting. Daily tasks often involve responding to support tickets, installing or upgrading software, managing user accounts, and performing system maintenance. You may also assist with onboarding new hires, provide one-on-one user training, and contribute to IT documentation. The role frequently involves working closely with IT team members and end users, requiring strong communication and a service-oriented mindset.
To thrive as a Desktop Support Level 2, you need solid troubleshooting abilities with operating systems (Windows, macOS), hardware, and software, often backed by relevant experience or an associate degree. Familiarity with remote support tools, Active Directory, ticketing systems, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong communication, patience, and a proactive approach to problem-solving help you collaborate effectively and deliver excellent user support. These skills and qualities are crucial for minimizing downtime, boosting user productivity, and ensuring seamless IT operations within an organization.
Cities with the most Desktop Support Level 2 job openings:
States with the most job openings for Desktop Support Level 2 jobs include:
The top searched job categories for Desktop Support Level 2 jobs are:
Key Responsibilities:
Qualifications:
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LaBine and Associates is a full service talent acquisition firm specializing in executive search for a myriad of industries. Through our partnerships with experienced associates, we can also provide staffing support, expert consultants, and interim executives for your company’s needs. We have deep industry knowledge with understanding in multiple industries. Our specialists include experts in banking/finance, HR/Legal, Technology, Health Care, Life Sciences, Engineering, Energy, Supply Chain, Mining, Agribusiness and manufacturing.
Professional, scientific, and technical services
11 - 50 Employees
San Mateo, CA, US
2013
