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Desktop Support Level 2 Jobs (NOW HIRING)

STI

Desktop Support

Trenton, NJ · On-site

$23.25 - $31.25/hr

Role: Desktop Support Location: Trenton, NJ Duration: Long-Term contract Onsite Description ... Provide excellent customer service as defined in the client service level agreement and ...

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Desktop Support Level 2 information

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How much do desktop support level 2 jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for desktop support level 2 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are typical day-to-day responsibilities for a Desktop Support Level 2 technician?

A Desktop Support Level 2 technician usually handles escalated technical issues that Level 1 support cannot resolve, including more complex hardware, software, and network troubleshooting. Daily tasks often involve responding to support tickets, installing or upgrading software, managing user accounts, and performing system maintenance. You may also assist with onboarding new hires, provide one-on-one user training, and contribute to IT documentation. The role frequently involves working closely with IT team members and end users, requiring strong communication and a service-oriented mindset.

What are the key skills and qualifications needed to thrive in the Desktop Support Level 2 position, and why are they important?

To thrive as a Desktop Support Level 2, you need solid troubleshooting abilities with operating systems (Windows, macOS), hardware, and software, often backed by relevant experience or an associate degree. Familiarity with remote support tools, Active Directory, ticketing systems, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong communication, patience, and a proactive approach to problem-solving help you collaborate effectively and deliver excellent user support. These skills and qualities are crucial for minimizing downtime, boosting user productivity, and ensuring seamless IT operations within an organization.

What is a Desktop Support Level 2 job?

A Desktop Support Level 2 job involves providing advanced technical support for end-users by troubleshooting hardware, software, and network issues. Level 2 technicians handle more complex problems escalated from Level 1 support, perform system updates, and assist with installations and configurations. They may also collaborate with IT teams to resolve recurring technical issues and improve system efficiency. Strong problem-solving skills and knowledge of operating systems, networking, and enterprise applications are essential.

More about Desktop Support Level 2 jobs
What cities are hiring for Desktop Support Level 2 jobs? Cities with the most Desktop Support Level 2 job openings:
What states have the most Desktop Support Level 2 jobs? States with the most job openings for Desktop Support Level 2 jobs include:
What job categories do people searching Desktop Support Level 2 jobs look for? The top searched job categories for Desktop Support Level 2 jobs are:
Desktop Support Level 2 jobs near you
Infographic showing various Desktop Support Level 2 job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 22% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.
Level 1 & Level 2 Field Techs / Desktop Support

Level 1 & Level 2 Field Techs / Desktop Support

Royal Communications Consultants Inc

New York, NY • On-site

$25/hr

Temporary

Posted 5 days ago

Job description

THANK YOU FOR READING THE JOB DESCRIPTION CAREFULLY AND THOROUGHLY
L1 and L2 Desktop Technicians
Location: New York and Jersey City - ONSITE - various locations
Shift: Monday through Friday: 8 am to 5 pm
Initiative: Desktop Set Up for buildings
Part-time temporary
Job Description/ Responsibilities
• Install, configure, troubleshoot desktop and workstation equipment and software, including telephones, desktop/laptop computers Microsoft and Apple) and printers.
• Handle equipment installation and moves with little or no supervision.
• Able to identify, analyze and resolve basic troubleshooting items but defers to supervisor or Level 1 tech for more complex hardware issues.
• Work well under supervision.
• Training will be provided.
Qualifications:
• Excellent communication skills.
• Strong troubleshooting and critical thinking skills.
• Positive and professional demeanor.
SCOPE OF WORK for Level 2 Desktop Technician
• Install all the equipment that has been staged by the Level 1 Team.
• Work will have to be documented for what equipment was successfully installed and any errors that occur, within the provided SmartSheets link.
SCOPE OF WORK for Level 1 Desktop Technician
• Distribute and stage each desk with the necessary equipment.
• Standard desk includes two monitors, VDI, camera, and peripherals.
• There will be additional equipment for each trader desk.
• Work will have to be documented within provided SmartSheets link: what equipment has been staged at what desk.

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