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Remote Pos Technical Support Jobs (NOW HIRING)

Symbotic

Technical Support Engineer

The Technical Support Engineer is responsible for executing structured technical troubleshooting ... Experience with supporting systems remotely by connecting to various system types via Remote ...

Beyond Impact

Technical Support Specialist

North Oaks, MN · On-site +1

We are looking for a Technical Support Specialist to join our growing team. This role will provide ... Experience managing patching, remote access, and security tools within Kaseya. IT Troubleshooting ...

Inktavo + OrderMyGear

Technical Support Specialist

$40K - $45K/yr

Technical Support @ MergeCo As a Technical Support Specialist, you are dedicated to making sure ... Remote work available for U.S.-based candidates * 401(k) with employer match * Paid parental leave

Absorb Software

Technical Support Specialist

What you'll bring: * 3+ years' experience in a technical support position, (ideally in a SaaS ... Fully remote-first work with flexible work arrangements. * Comprehensive Health and Wellness ...

Tractian

Technical Support Engineer

Atlanta, GA · On-site +1

You'll collaborate with the development team to improve our products, deliver remote support via ... Resolve complex technical problems by delivering accurate and timely engineering solutions.

Tractian

Technical Support Engineer

Atlanta, GA · Remote

You'll collaborate with the development team to improve our products, deliver remote support via ... Resolve complex technical problems by delivering accurate and timely engineering solutions.

Vanta

Technical Support Specialist

$83K - $98K/yr

As a Technical Support Specialist, you will help our Vanta customers by addressing their technical ... Remote workspace, internet, and cellphone stipend * Commuter benefits for team members who report ...

ibex

Technical Support Representative

Pittsburgh, PA · Remote

Grow your career with ibex as a Remote Technical Support Specialist! Internet, WiFi, TV & Phone Connectivity (Work From Home) ibex is seeking experienced, technically skilled professionals who can ...

ibex

Technical Support Representative

Pittsburgh, PA · Remote

Overview Grow your career with ibex as a Remote Technical Support Specialist! Internet, WiFi, TV & Phone Connectivity (Work From Home) ibex is seeking experienced, technically skilled professionals ...

ibex

Technical Support Representative

Pittsburgh, PA · Remote

Overview Grow your career with ibex as a Remote Technical Support Specialist! Internet, WiFi, TV & Phone Connectivity (Work From Home) ibex is seeking experienced, technically skilled professionals ...

Axonius

Technical Support Engineer

$90K - $110K/yr

As a Technical Support Engineer, you will act as a primary point of contact and escalation lead ... LW1 #LI-REMOTE Axonius is committed to fair and equitable compensation packages. A candidate ...

Axonius

Technical Support Engineer

Ontario, CA · Remote

$90K - $110K/yr

As a Technical Support Engineer, you will act as a primary point of contact and escalation lead ... LW1 #LI-REMOTE Axonius is committed to fair and equitable compensation packages. A candidate ...

ADP

Technical Support Analyst II

Maitland, FL · Remote

Provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products.

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How much do remote pos technical support jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote pos technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote POS Technical Support Specialist, and why are they important?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by Remote POS Technical Support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.

What are Remote POS Technical Support specialists?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

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What states have the most Remote Pos Technical Support jobs? States with the most job openings for Remote Pos Technical Support jobs include:
What job categories do people searching Remote Pos Technical Support jobs look for? The top searched job categories for Remote Pos Technical Support jobs are:
Remote Pos Technical Support jobs near you
Technical Support Engineer

Technical Support Engineer

Symbotic

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
Symbotic is seeking a Technical Support Engineer to play a hands-on role in ensuring the successful operation of Symbotic systems at client sites. This role supports system stand-up, stabilization, and ongoing operations, serving as a key technical partner to both internal teams and customer stakeholders. The Technical Support Engineer is responsible for executing structured technical troubleshooting and supporting complex escalations during high-impact operational events. The ideal candidate thrives in a fast-paced, solutions-oriented environment and brings strong technical problem-solving skills paired with a customer-first mindset.
Shift Schedules (24/7 Support)
  • Weekday Night: Monday-Thursday, 8:00 p.m. - 6:00 a.m. EST

  • Weekend Day: Friday-Monday, 6:00 a.m. - 4:00 p.m. EST

  • Weekend Mid: Friday-Monday, 12:00 p.m. - 10:00 p.m. EST

  • Weekend Night Friday-Monday, 8:00 p.m. - 6:00 a.m. EST

What we do
The Technical Support Team is part of Symbotic's Service Operations Organization and is responsible for the successful stand-up, performance, and continuous operation of Symbotic systems inside customer sites. Our team supports all production-impacting aspects of the system including controls, electrical, software, networking, and infrastructure and serves as the primary escalation point for real-time system issues. Working cross-functionally with Engineering, Implementation, and Customer Operations, Technical Support delivers timely troubleshooting, root cause analysis, and sustainable solutions to ensure system reliability and operational excellence. Through rapid response and strong technical ownership, we strengthen customer relationships and keep automated operations running at peak performance.
What you'll do
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems.

  • Manage incoming help requests from end users through a variety of avenues such as: telephone, email, Microsoft Teams as well as Cases via Online CRM.

  • Be a lead in the diagnostic of utilities to aid in troubleshooting.

  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

  • Identify appropriate software and hardware used and supported by the organization.

  • Perform and lead hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.

  • Test fixes to ensure problem has been adequately resolved.

  • Lead post-resolution follow-ups to help requests.

  • Develop help sheets and knowledge base articles for end users.

  • Perform ongoing activities such as backups, OS and application patching, executing various maintenance scripts, and monitoring the site IT infrastructure.

  • Willing to provide on-call support coverage for customers.

What you'll need
  • Bachelor's degree in Controls Engineering or a directly related field.

  • Minimum of 3 year experience with supporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc.

  • Experience with VMWare or other server/desktop virtualization platforms and management.

  • Ability to troubleshoot VMs at an advanced level using VCenter and other tools.

  • Strong ability to multi-task and prioritize action; and effective troubleshooting problem solving skills.

  • Experience with Server and Storage Array hardware.

  • Mastery of Active Directory.

  • Advanced Knowledge of command line and environment variables. (Linux++).

  • Experience with supporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc.

  • Advanced Knowledge of VMWare or other server/desktop virtualization platforms and management.

  • Advanced Knowledge of troubleshooting TCP/IP based networks, protocols and familiarity with electrical schematics.

Beneficial Qualifications
  • Controls design experience including GUI/HMI development.

  • Experience with motion control, servo tuning, VFDs, and PLCs (Allen Bradley ControlLogix preferred).

  • Familiarity with electrical schematics and hardware-level diagnostics.

  • Experience with SQL and the ability to create or modify scripts.

  • Experience with packet sniffers, network probes, and command-line debugging tools.

  • Knowledge of scripting languages and data log analysis.

Our Environment
  • Ability to travel up to15% after the training period (Senior roles may require up to 15% ongoing travel).

  • Must possess a valid driver's license and be able to travel to customer sites via car or air.

  • Employee must maintain a personal credit card and manage expenses for bi-weekly reimbursement.

#LI-JP1
#LI-Remote
About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That's why we're proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $71,000.00 - $97,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

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