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Remote Pos Technical Support Jobs in Arizona (NOW HIRING)

VisualVault

Level 1 Support Specialist

Tempe, AZ · On-site +1

Once training is complete, this position will transition to a hybrid remote work arrangement. The L1 Technical Support Specialist serves as Technical Product Support Specialist and is the first point ...

VisualVault

Level 1 Support Specialist

Tempe, AZ · On-site +1

Once training is complete, this position will transition to a hybrid remote work arrangement. The L1 Technical Support Specialist serves as Technical Product Support Specialist and is the first point ...

trane technologies

Remote Controls Support Specialist

Tempe, AZ · On-site +1

$18.09 - $44.31/hr

  • Medical

  • Retirement

  • PTO

Provide on-demand and scheduled remote technical support services for Key Accounts customers in a technical service environment. * Perform remote Building Automation System (BAS) diagnostics ...

Crystora Dynamics Limited

Customer Support Specilaist

Phoenix, AZ · Remote

$17.75 - $24/hr

  • Medical

  • Retirement

  • PTO

Customer Support Specialist (Remote) Join Crystora Dynamics and Make an Impact! About Crystora ... Work closely with Sales, Technical Support, and other departments to provide holistic solutions ...

JDA

Technical Architect (Merchandise Operations)

Scottsdale, AZ · Remote

$110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Basic knowledge of the Customer Support function, preferably in Supply Chain Execution/3PL Synonym title : Technical Architect #LI-SR1 #LI- REMOTE ----- Sala ry range for this position will $110,000 ...

YO AI Labs

AI Consulting Expert - Remote

Phoenix, AZ · Remote

$100 - $200/hr

Collaborate remotely with project teams to support continuous AI improvement. Required Skills ... Technical & Report Writing * Business Communication * Content Review & Editing * Data ...

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Remote Pos Technical Support information

What is a remote POS technical support specialist?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a remote POS technical support specialist?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by remote POS technical support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are the most commonly searched types of Pos Technical Support jobs in Arizona?

The most popular types of Pos Technical Support jobs in Arizona are:

What are popular job titles related to Remote Pos Technical Support jobs in Arizona?

For Remote Pos Technical Support jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Remote Pos Technical Support jobs in Arizona look for?

The top searched job categories for Remote Pos Technical Support jobs in Arizona are:

What cities in Arizona are hiring for Remote Pos Technical Support jobs?

Cities in Arizona with the most Remote Pos Technical Support job openings:

Remote Pos Technical Support jobs near you

Technical Support Senior Analyst

10X Health System

Scottsdale, AZ • On-site, Remote

$85K - $95K/yr

Full-time

Posted 12 days ago

Job description

BASE COMPENSATION: $85,000 - $95,000 annually
WORKPLACE SETTING: Remote
POSITION SUMMARY
As the Technical Support Senior Analyst for 10X Health, you willbe responsible fordriving the evolution of our customer and patient wellness platforms. Your role will involve ensuring user productivity,maintainingclean customer data, and keeping integrated services running smoothly and securely. This position covers all aspects of escalated service support for customers, patients, and users across our wellness software platforms.
The ideal candidate will have an analytical mindset with a keen attention to detail anda strong desireto resolve user- and data-related issues across multiple complex systems. You will work with a cross-functional team, collaborating with stakeholders and users across the business toidentifyand fix root causes. Your contributions willoptimizetechnology usage, improve processes, and enhance the overall user experience.
ABOUT 10X HEALTH SYSTEM
10X Health System is a pioneering company at the forefront of the health and wellness industry, dedicated to revolutionizing the way individuals approach their personal health and well-being. With a philosophy rooted in the principle that optimal health is the foundation for a life lived to the fullest, 10X Health provides cutting-edge solutions and personalized health plans designed to empower individuals to achieve and maintain peak physical and mental performance.
The company's comprehensive approach to health combines the latest advances in medical science, nutrition, fitness, and technology to offer a suite of services that include state-of-the-art diagnostic testing, individualized treatment protocols, and ongoing support from a team of world-class health professionals. 10X Health's commitment to innovation and results has established it as a leader in the health optimization space, catering to those who strive to push the boundaries of what is possible in their health journey.
OBJECTIVES
  • Own escalated helpdesk ticket management across classification, clarification, escalation, resolution, and communication for both IT and Customer/Operations queues.
  • Take ownership of vendor relationships on a defined progression - shadowing, then point-person with support, then independent ownership - including patch/update/releasecoordination
  • Maintain and evolve ticket categorization taxonomy, including Ticket Type and Problem/Known Error linkage, and partner with AI/automation initiatives to reduce manual work
  • Administer Jira Service Management (JSM) directly - workflows, fields, forms, automation rules, queue configuration, and user/agent provisioning - as the team's day-to-day system owner
  • Maintainaccurate, current documentation of technical processes, configurations, and issue-resolution procedures; contribute to Knowledge Base articles and SOPs
  • Implement andmaintaindata security measures in compliance with healthcare industry and data privacy regulations
  • Participate in quality assurance activities, including testing and validation of new or modified features and processes
  • Serve as a key stakeholder in the end-to-end software development lifecycle, ensuring high-quality,timelydelivery of solutions
  • Define and uphold SLAs with clear, proactive communication on status and resolution.
  • Mentor and coach Tier 1 team members on complex technical challenges; take initiative in running informal or structured 1:1s
  • Build and own reporting - synthesizing team activity into clear, leadership-ready summaries rather than raw status updates
  • Identifyrecurring problems, perform root causeanalysisand drive permanent fixes rather than repeated manual resolution - an automation-first mindset
  • Demonstrate sound judgment on when to escalate, when to decide independently, and when to loop in leadership
  • Other responsibilities asrequired
COMPETENCIES
  • Strong understanding of customer support principles in a modern technology ecosystem.
  • Excellent written and verbal communication; comfort adjusting tone and detail for technical peers vs.non-technicalaudiences
  • Analytical, data-driven approach to investigation, decision-making, and reporting
  • Demonstrated mentorship and collaborative negotiation skills
  • Comfort with ambiguity - this role's scope will evolve based on performance and organizational need
AI FLUENCY EXPECTATION
10X Health holds all technical roles to a baseline AI fluency bar ("Capable") as part of our current organizational goals - using AI tooperateat a meaningfully higher level in day-to-day work, not just experimenting with it occasionally. Because this role carries an explicit mandate to help scale Help Desk operations through automation, we're looking for someone who already operates above that baseline: someone who has built AI-assisted workflows - automated triage, drafted responses, self-service deflection - rather than only using AI for personal productivity.
EDUCATION & EXPERIENCE
  • 3-5+ years in a client/user-facing Software Support or Quality Assurance role
  • Hands-on Jira Service Management (JSM) administration experience - workflows, automation rules, fields/forms,queueand permission configuration - isrequired, not just end-user ticket experience
  • ITIL 4 certificationa strongplus; healthcare data privacy familiarity preferred
  • Prior experience owning a vendor relationship, leading projects, or informally mentoring teammates - even without a formal management title - is a strongplus
  • Bachelor's degree in a relevant field (computer science, healthcare management, or related discipline) preferred

PHYSICAL REQUIREMENTS
  • Ability to spend prolonged periods working on a computer and communicating with patients and team members
  • Ability to interact with patients virtually and occasionally in person
  • Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, 10X Health System recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners. If you require any accommodations during the application process or have any questions, please contact [email protected].
NO SOLICITATION POLICY
10X Health does not accept unsolicited resumes, calls, or communications from staffing agencies or third-party recruiters. Any such submissions will be considered the sole property of 10X Health and will not obligate the company to pay any fees. Please refrain from contacting us regarding this posting.
#LI-CM1 #LI-Remote

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