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Assistant Pos Technical Support Jobs in Arizona (NOW HIRING)

Judge Group, Inc.

Technical Support Analyst 2

Tempe, AZ · On-site

$35 - $40/hr

Provide support for Point of Sale (POS), kitchen display systems, loyalty programs, payments, and ... * Assist in developing Support Analyst I skills and capabilities * Provide guidance on ...

Sonsoft Inc

VOIP TECHNICAL SUPPORT

Tempe, AZ

Support the VoIP applications and life cycle maintenance teams within the VOIP NRC and Fault ... and assist with proposals and position papers on major technical programs for organization ...

Axon

Technical Support Representative II

Scottsdale, AZ · On-site

Your Impact The Technical Support Representative provides first class technical support to Axon ... Build and maintain subject matter expertise of all Axon products, solutions, and policies. * Assist ...

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Assistant Pos Technical Support information

What is the difference between Assistant Pos Technical Support vs Help Desk Technician?

AspectAssistant Pos Technical SupportHelp Desk Technician
CredentialsTypically requires basic IT certifications or relevant experienceOften requires CompTIA A+ or similar certifications
Work EnvironmentSupports point-of-sale systems in retail or hospitality settingsProvides technical support for various hardware/software issues in office or call center environments
Employer & IndustryRetail, hospitality, or service industriesIT service providers, corporate IT departments
Search & Comparison IntentUnderstanding roles supporting POS systemsAssisting with general IT support tasks

Assistant Pos Technical Support focuses on maintaining and troubleshooting point-of-sale systems in retail or hospitality settings, often requiring specific POS knowledge. Help Desk Technicians handle broader IT issues across various hardware and software, typically in office environments. While both roles require technical skills and certifications, their work environments and primary responsibilities differ, making each suited to different career paths within IT support.

What are the most commonly searched types of Pos Technical Support jobs in Arizona? The most popular types of Pos Technical Support jobs in Arizona are:
What are popular job titles related to Assistant Pos Technical Support jobs in Arizona? For Assistant Pos Technical Support jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Assistant Pos Technical Support jobs in Arizona look for? The top searched job categories for Assistant Pos Technical Support jobs in Arizona are:
What cities in Arizona are hiring for Assistant Pos Technical Support jobs? Cities in Arizona with the most Assistant Pos Technical Support job openings:
Assistant Pos Technical Support jobs near you
Technical Support Analyst 2

Technical Support Analyst 2

Judge Group, Inc.

Tempe, AZ • On-site

$35 - $40/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Location: Tempe, AZ Salary: $35.00 USD Hourly - $40.00 USD Hourly Description:
IT Support Analyst II
Location: Onsite in Tempe, AZ 85281
Pay Rate: 35-40 per hour
Position Type: Contract to Hire
Contact: Please respond by sending resumes to David Kellogg, Sr Recruiter at The Judge Group -
Job Overview
The IT Support Analyst II plays a central role in supporting shop operations and ensuring a seamless customer experience. This position serves as the primary escalation point for IT Support Analyst I team members while also mentoring and developing their technical skills. The role includes advanced troubleshooting, collaboration across teams, and ownership of small projects from initiation through completion.
Key Responsibilities
IT Support & Escalation
  • Act as the primary escalation point for Support Analyst I team members
  • Troubleshoot and resolve complex IT issues across systems and environments
  • Provide support for Point of Sale (POS), kitchen display systems, loyalty programs, payments, and peripherals
  • Diagnose and resolve networking issues including LAN, WAN, wireless, and LTE connectivity
  • Ensure timely resolution and closure of escalated support tickets

Team Support & Mentorship
  • Assist in developing Support Analyst I skills and capabilities
  • Provide guidance on troubleshooting approaches and best practices
  • Collaborate with team members to improve response processes and service quality

Project Coordination
  • Coordinate and execute small IT projects
  • Work cross-functionally to deliver project outcomes on time
  • Support implementation and improvement of IT services and systems

System Support & Operations
  • Maintain and support hardware and software across platforms including Windows, Mac, iOS, and Android
  • Quickly learn and support new and existing IT services
  • Contribute to improving overall system performance and stability

Qualifications
Required
  • Minimum 4 years of experience in IT systems support or help desk role
  • Experience with LAN, WAN, wireless, and LTE networking environments
  • Basic understanding of POS systems, including integrations with peripherals and payment systems
  • Working knowledge of Windows, Mac, iOS, and Android operating systems
  • Strong troubleshooting and problem-solving skills
  • Ability to communicate technical concepts clearly and simply
  • Ability to work effectively in a fast-paced, dynamic environment

Preferred
  • Experience with Cisco Meraki networking solutions (ECMS1 preferred)
  • Experience with Jamf MDM for iPad management
  • CompTIA A+ and/or Network+ certification
  • Experience with Google Workspace (G Suite)
  • Experience with Zendesk or other ITSM/ticketing platforms

Preferred Certifications
  • Apple Certified Support Professional (ACSP)
  • Jamf Certified Associate
  • Cisco Meraki Solutions Specialist
  • ITIL Foundation
  • Cradlepoint Certified Network Expert (CPCNE)

Core Skills
  • Adaptability and flexibility
  • Initiative and ownership mindset
  • Collaboration and teamwork
  • Strong communication skills
  • Effective prioritization and time management
  • Functional and technical expertise

Work Schedule
  • Participation in on-call rotation, including evenings and weekends
  • Requires 1-2 weeks of travel per quarter

Summary
This role is critical to maintaining operational continuity by ensuring that escalated technical issues are resolved efficiently, team members are supported and developed, and IT systems operate reliably to support excellent customer experiences.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!

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