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Director Pos Technical Support Jobs in Arizona (NOW HIRING)

Axon

Technical Support Engineer

Mesa, AZ

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Your Impact The Technical Support Engineer provides 2nd and 3rd level support to Dedrone by Axon ... Director, Customer Support and Service - Dedrone by Axon Direct Reports: 0 * Develop a complete ...

New

Axon

Technical Support Engineer

Mesa, AZ · On-site

$27.22 - $43.56/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Your Impact The Technical Support Engineer provides 2nd and 3rd level support to Dedrone by Axon ... Director, Customer Support and Service - Dedrone by Axon Direct Reports: 0 * Develop a complete ...

New

TEL

Technical Support Engineer - ES

Phoenix, AZ

Under direct supervision, the primary responsibility is to provide technical assistance and support to clients. Responsibilities include troubleshooting and resolving technical issues with minimal ...

TEL

Technical Support Engineer - ES

Glendale, AZ · On-site

Under direct supervision, the primary responsibility is to provide technical assistance and support to clients. Responsibilities include troubleshooting and resolving technical issues with minimal ...

Axon

Senior Manager, Technical Support Engineering

Scottsdale, AZ

$114K - $157K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Scottsdale, AZ Reports to: Sr. Director, Global Support Direct Reports: 12-15, including 1 Senior Team Lead As the Sr. Manager of Technical Support Engineering, you will lead two highly technical ...

Axon

Senior Manager, Technical Support Engineering

Scottsdale, AZ · On-site

$114K - $158K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Scottsdale, AZ Reports to: Sr. Director, Global Support Direct Reports: 12-15, including 1 Senior Team Lead As theSr. Manager of Technical Support Engineering, you will lead two highly technical Tier ...

Axon

Senior Manager, Technical Support Engineering

Scottsdale, AZ · On-site

$114K - $157K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Scottsdale, AZ Reports to: Sr. Director, Global Support Direct Reports: 12-15, including 1 Senior Team Lead As theSr. Manager of Technical Support Engineering, you will lead two highly technical Tier ...

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Director Pos Technical Support information

What is the difference between Director Pos Technical Support vs Technical Support Manager?

AspectDirector Pos Technical SupportTechnical Support Manager
ResponsibilitiesOversees multiple support teams, develops strategic initiatives, manages budgetsManages daily support operations, supervises support staff, resolves escalated issues
Required CredentialsBachelor's degree, extensive experience in technical support, leadership skillsBachelor's degree, technical support experience, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, higher-level decision makingOperational focus, direct team supervision, customer interaction

The main difference between a Director Pos Technical Support and a Technical Support Manager lies in scope and focus. The Director typically handles strategic planning and oversees multiple teams, while the Manager focuses on daily operations and team management. Both roles require relevant technical experience and leadership skills, but the Director's role is more strategic and higher-level.

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Director Pos Technical Support jobs near you

Technical Support Engineer

Axon

Mesa, AZ

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New

Axon rating

8.8

Company rating: 8.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

14th of 159 rated electronics manufacturers

Job description

Your Impact
The Technical Support Engineer provides 2nd and 3rd level support to Dedrone by Axon customers and partners worldwide. With your ability to research, diagnose, troubleshoot, and resolve issues, and with your excellent communication skills, you will continually innovate to ensure Dedrone by Axon is offering the best level of service to the customer's satisfaction. This is a customer focused, technical, hardware and software-related support position with responsibilities for meeting or exceeding performance and quality goals.

What You'll Do 
Location: Sterling, VA or Mesa, AZ offices
Reports to: Director, Customer Support and Service - Dedrone by Axon
Direct Reports: 0

  • Develop a complete understanding of the Airspace Security Solutions by Dedrone by Axon
  • Provide 2nd and 3rd level support for the Dedrone by Axon Product Family to field engineers and customers
  • Research and identify solutions to resolve software and hardware issues
  • Diagnosing and troubleshoot technical issues, including account setup and network configuration
  • Take ownership of customer issues reported and seeing problems through to resolution
  • Track internal and external requests and technical issues to resolution, within agreed time limits
  • Update, maintain and monitor our customer systems as a full service
  • Ensure all requests and issues are properly logged
  • Prioritize and manage several open issues at one time
  • Document technical knowledge in form of notes and manuals
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Work with engineering and development teams to perform root cause analysis
  • Take part in On-call Support and weekend coverage

What You Bring

  • Bachelor's degree in computer science or a related field, or 5+ years relevant work experience preferred
  • Previous practical work experience in the field of customer support
  • Excellent troubleshooting skills at all levels to be able to identify and quickly resolve issues
  • Very good knowledge in networks and Linux
  • Strong sense of ownership and urgency
  • Ability to work well in a team and enjoy knowledge sharing
  • Excellent communication skills with the ability to provide advice to non-technically aware customers
  • Willing and able to travel
  • Good knowledge about consumer UAV protocols and standards
  • Basic knowledge and understanding of RF technology
  • Basic understanding of cloud computing solutions
  • Drone pilot license in future
  • Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
  • US Citizenship is required with the ability to obtain US Government security clearance

Benefits that Benefit You

  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

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