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Director Pos Technical Support Jobs in Arizona (NOW HIRING)

ITTConnect

Senior GK POS Technical Lead

Phoenix, AZ · On-site

We are seeking a Senior GK POS Technical Lead with strong GK POS technical knowledge, deep Retail/QSR domain expertise, hands-on Java development experience, proven Production Support leadership ...

ITTConnect

Senior GK POS Technical Lead

Phoenix, AZ · On-site

We are seeking a Senior GK POS Technical Lead with strong GK POS technical knowledge, deep Retail ... Lead onsite and offshore support/development teams * Drive operational excellence, SLA adherence ...

Capgemini

GK POS: GKPOS Developer

Phoenix, AZ · On-site

$60 - $80/hr

Strong GK POS technical and functional expertise. * Hands-on experience with Java/J2EE, Spring Boot ... Strong production support background including: * Major Incident Handling * Root Cause Analysis ...

Axon

Technical Support Engineer

Mesa, AZ · On-site

Your Impact The Technical Support Engineer provides 2nd and 3rd level support to Dedrone by Axon ... Director, Customer Support and Service - Dedrone by Axon Direct Reports: 0 * Develop a complete ...

Applied Materials

Technical Support Engineer

Chandler, AZ · On-site

$110K - $152K/yr

Key Responsibilities Responsible for all technical support related aspects at a specific customer ... Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor.

Applied Materials

Technical Support Engineer

Chandler, AZ · On-site

$110K - $152K/yr

Key Responsibilities Responsible for all technical support related aspects at a specific customer ... Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor.

Axon

Sr Technical Support Engineer I

Scottsdale, AZ

Manager of Technical Support, Tier 2 * Work closely with Law Enforcement customers to ensure a ... Up to 10% travel, as needed, to customer sites for direct troubleshooting What You Bring * Bachelor ...

Axon

Sr Technical Support Engineer I

Scottsdale, AZ · On-site

Manager of Technical Support, Tier 2 * Work closely with Law Enforcement customers to ensure a ... Up to 10% travel, as needed, to customer sites for direct troubleshooting What You Bring * Bachelor ...

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All JobsPos Technical Support JobsDirector Pos Technical Support JobsDirector Pos Technical Support Jobs in Arizona

Director Pos Technical Support information

What is the difference between Director Pos Technical Support vs Technical Support Manager?

AspectDirector Pos Technical SupportTechnical Support Manager
ResponsibilitiesOversees multiple support teams, develops strategic initiatives, manages budgetsManages daily support operations, supervises support staff, resolves escalated issues
Required CredentialsBachelor's degree, extensive experience in technical support, leadership skillsBachelor's degree, technical support experience, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, higher-level decision makingOperational focus, direct team supervision, customer interaction

The main difference between a Director Pos Technical Support and a Technical Support Manager lies in scope and focus. The Director typically handles strategic planning and oversees multiple teams, while the Manager focuses on daily operations and team management. Both roles require relevant technical experience and leadership skills, but the Director's role is more strategic and higher-level.

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The most popular types of Pos Technical Support jobs in Arizona are:

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Director Pos Technical Support jobs near you

Senior GK POS Technical Lead

Phoenix, AZ • On-site

ITTConnect
IT Services • 11 - 50 employees
Learn more about ITTConnectexternal

Contractor

Posted 5 days ago

Job description

We are seeking a Senior GK POS Technical Lead with strong GK POS technical knowledge, deep Retail/QSR domain expertise, hands-on Java development experience, proven Production Support leadership, solid understanding of POS integrations and architecture, and exposure to cloud technologies. The candidate should possess excellent stakeholder management skills and be capable of driving mission-critical retail support and transformation programs. This role is ON SITE, 5 days in the office per week, in Phoenix, AZ.

Key Responsibilities Incident Management Major Incident Handling Root Cause Analysis (RCA) Problem Management Release and Defect Triage Troubleshoot complex production issues through log analysis and system diagnostics Lead onsite and offshore support/development teams Drive operational excellence, SLA adherence, RCA quality, and continuous improvement initiatives Coordinate with business teams, vendors, architects, and engineering teams Manage escalations and provide executive-level communication during critical incidents Requirements 8+ years of experience in Retail/QSR POS systems and store operations Strong experience with GK POS / GK Retail Store Commerce Proven track record of leading L3 Production Support and large-scale retail transformation initiatives Experience working in client-facing, onshore leadership roles Hands-on experience with Java/J2EE, Spring Boot, REST APIs, Microservices, and SQL Deep understanding of POS architecture, transaction processing, payments, returns, promotions, receipts, and recovery workflows Experience with POS integrations including ERP, OMS, payment gateway and eCommerce platforms Strong production support background Preferred Skills: Knowledge of omni-channel retail operations Experience with AWS, Azure, or GCP cloud environments Exposure to monitoring and observability tools such as Grafana, Dynatrace, Splunk, CloudWatch, etc. Experience with middleware, event-driven architecture, and API integrations Familiarity with Agile delivery methodologies and functional architecture Kubernetes, Docker, and containerized application support DevOps and CI/CD tools (Azure DevOps, Jenkins, GitHub Actions) ServiceNow, Jira, and Confluence experience

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