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Remote Pos Technical Support Jobs in Gilbert, AZ

VisualVault

Level 1 Support Specialist

Tempe, AZ · On-site +1

Once training is complete, this position will transition to a hybrid remote work arrangement. The L1 Technical Support Specialist serves as Technical Product Support Specialist and is the first point ...

theITSC

Be Seen First

Remote IT Support (WFH Tech Advisor)

Scottsdale, AZ · Remote

$45K - $65K/yr

The ITSC is seeking agents to provide telephone technical support for the organization's customers. The ITSC is an industry-leading provider of Expert technical support for Fortune 1000 organizations.

New

ASSA ABLOY

BTS Customer Support Specialist

Phoenix, AZ · Remote

$17.50 - $23.50/hr

... technical support roles * Experience creating documentation, training materials, or knowledge base articles * Familiarity with remote support tools (LogMeIn, Microsoft Teams, TeamViewer, etc.

Mistras Group

TECHNICAL DIRECTOR

Phoenix, AZ · Remote

The Technical Director is a leadership and operational role focused on driving scalability ... engineering support. * Manage performance, alignment, and communication across a remote ...

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All JobsPos Technical Support JobsRemote Pos Technical Support JobsRemote Pos Technical Support Jobs in Gilbert, AZ

Remote Pos Technical Support information

See Gilbert, AZ salary details

$14

$25

$44

How much do remote pos technical support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote pos technical support in Gilbert, AZ is $25.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $28.27 per hour, depending on experience, location, and employer.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What is a remote POS technical support specialist?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a remote POS technical support specialist?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by remote POS technical support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.
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What job categories do people searching Remote Pos Technical Support jobs in Gilbert, AZ look for? The top searched job categories for Remote Pos Technical Support jobs in Gilbert, AZ are:
What cities near Gilbert, AZ are hiring for Remote Pos Technical Support jobs? Cities near Gilbert, AZ with the most Remote Pos Technical Support job openings:
Remote Pos Technical Support jobs near you

Heavy Equipment - Technical Product Support Specialist (Remote)

Reputable Recruiting

Scottsdale, AZ • Remote

$30 - $40/hr

Full-time

Posted 24 days ago

Job description

SUMMARY
Reporting to the Manager of Technical Support, this individual will be a Strategic Accounts Product Support Specialist, combining excellent customer service skills with strong account management support. Assisting customers with the day-to-day inquiries and troubleshooting customer care. The ideal candidate is able to collaborate with other team members effectively, providing technical expertise on Hitachi construction equipment products while managing multiple priorities and resolving complex technical challenges.
RESPONSIBILITIES
Technical Support
  • Partner with strategic accounts to diagnose and resolve technical issues in a timely manner
  • Monitor and review active cases across the dealer network to ensure prompt resolution
  • Create and manage detailed Field Information Reports (FIRs) with accurate troubleshooting data
  • Track and ensure completion of all service campaigns within required timelines
  • Provide remote troubleshooting support using Hitachi diagnostic software
  • Deliver training and technical guidance to strategic account technicians
  • Support additional tasks and initiatives as assigned by management
Parts/Warranty Support
  • Provide technical parts assistance to strategic accounts
  • Ensure parts manuals and documentation are current within Smart Equip
  • Collaborate with HCMA parts teams to deliver accurate technical support
  • Assist strategic accounts in properly filing warranty claims
  • Partner with accounts to improve warranty reimbursement rates and processes
EDUCATION/QUALIFICATIONS
  • 5-10 years of hands-on experience with excavators and wheel loaders
  • Advanced knowledge of hydraulic, electrical, and powertrain systems
  • Strong customer-focused mindset with a service-oriented approach
  • Proficiency in Microsoft Office (Word, Excel) and general computer skills
  • Exceptional attention to detail and a proactive, positive attitude
  • Strong communication, presentation, and collaboration skills
  • Excellent organizational and prioritization abilities
  • Self-starter with the ability to work independently and within a team
  • Demonstrated problem-solving skills with creativity and sound judgment

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