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POS Support Specialist

Job Summary:

We are seeking a dedicated, knowledgeable, and bilingual (English and Spanish)Technical Support Specialist to join our growing Merchant Services team. In this role, you will be the primary point of contact for our clients and merchants, providing exceptional technical support and ensuring smooth deployment, implementation, and operation of our payment processing solutions.

Key Responsibilities:

• Technical Support: Assist clients with inquiries and issues related to payment processing software and hardware. Provide timely and effective solutions to technical problems regarding installation of software, configuration of software/hardware, cables/wiring, and networks.

• Application Support: Troubleshoot software issues, guiding clients through the setup, configuration, and optimization of payment applications.

• Implementation & Installation: Oversee the installation and configuration of Merchant Services software and hardware at client locations, ensuring a seamless onboarding experience.

• Troubleshooting: Diagnose and resolve technical issues promptly, working collaboratively with other departments as needed.

• Management & Documentation: Maintain POS department equipment and tools. Maintain detailed records of client interactions, issues, and resolutions in the support ticketing system.

• Training: Provide training to associates and clients on system usage and best practices to enhance their experience and productivity.

• Continuous Improvement: Collaborate with the product and development teams to relay client feedback and suggest improvements to products and services.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (OR equivalent work experience).

• Must be fluent (conversational) in Spanish 

• Technical support experience, preferably in the Merchant Services or financial technology sector.

• Strong understanding of payment processing systems, point-of-sale (POS) hardware, and related applications.

• Excellent problem-solving skills and ability to troubleshoot technical issues effectively.

• Strong communication skills, with the ability to convey complex concepts and technical information to non-technical clients.

• Ability to work independently and collaboratively in a fast-paced environment.

Priority Payment Systems South is a leading provider of payment processing and business technology solutions dedicated to helping companies operate smarter, faster, and more profitably. With decades of experience in the payments industry, we support thousands of merchants nationwide by delivering advanced point-of-sale systems, innovative processing tools, and industry-leading customer service.

Our mission is to empower businesses with reliable technology and personalized support that simplifies operations, increases efficiency, and enhances the customer experience. We believe in building long-term partnerships with our clients, serving as trusted advisors rather than just another vendor.

At Priority Payment Systems South, we offer modern, cloud-based point-of-sale solutions designed to meet the needs of restaurants, retail stores, and service-based businesses. Our POS platforms provide powerful features such as mobile and contactless ordering, seamless payment processing, inventory management, real-time reporting, and customer engagement tools—all in one easy-to-use system. These solutions are built to be flexible and scalable, allowing businesses of all sizes to customize their technology to fit their specific needs.

Whether a merchant is looking for a full-service restaurant platform, a retail management system, or a simple and reliable payment terminal, we deliver technology that improves workflow, reduces costs, and drives revenue. Backed by robust integrations and ongoing support, our solutions help business owners focus on what matters most—growing their business and serving their customers.

Priority Payment Systems South is a fast-growing, high-energy organization that values integrity, teamwork, and professional development. Our team is driven by a commitment to excellence and a passion for helping businesses succeed. We provide comprehensive training, competitive compensation, and a supportive environment where motivated individuals can build rewarding, long-term careers.

If you are ambitious, customer-focused, and excited about working in a dynamic, technology-driven industry, Priority Payment Systems South offers the opportunity to make a meaningful impact while advancing your professional future.

Join our team and be part of the next generation of business technology.