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Flex Pos Technical Support Jobs (NOW HIRING)

Flex Dental

Technical Support Manager

Provo, UT · On-site

About Flex Dental: At Flex Dental, we go beyond checking boxes; our integration and automation are ... JOB QUALIFICATIONS * 3+ years of leadership experience in Customer Support/Technical Support

CoCard Business

Be Seen First

Tier 2 Technical Support - POS Systems

Roseville, CA · On-site

$28 - $38/hr

Position Overview CoCard Business is seeking an experienced Tier 2 Technical Support Engineer to provide advanced technical support for our payment processing, POS, software, and infrastructure ...

Payzli

Technical Support

Tampa, FL · On-site

Salary: 50,000 Technical Support Representative About Payzli Payzli is a fast-growing payment ... From our POS system to our payment gateway and partner platform, everything is built in-house by ...

Payzli

Technical Support

Tampa, FL

Technical Support Representative About Payzli Payzli is a fast-growing payment technology company ... From our POS system to our payment gateway and partner platform, everything is built in-house by ...

Payzli

Technical Support

Tampa, FL · On-site

$50K/yr

Technical Support Representative About Payzli Payzli is a fast-growing payment technology company ... From our POS system to our payment gateway and partner platform, everything is built in-house by ...

Accenture

Technical Support Analyst

Mountain View, CA · On-site

$30.13 - $40.13/hr

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by ... User Support & Troubleshooting: Provide prompt and effective technical support to users of AR ...

NICE

Technical Support Engineer

Sandy, UT · Hybrid

The Associate Technical Support Engineer (TSE) is a frontline support engineer and provides ... Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum ...

Express Wash Concepts

POS Support Agent

Etna, OH

Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support requests received via phone, email, chat, or ticketing system from site locations. * Troubleshoot and ...

Scotch

Technical Support - Tier 2

Denver, CO · On-site +1

$65K - $75K/yr

Provide advanced technical support for Android-based POS systems and related hardware, including ... touch terminals, receipt printers, barcode scanners, payment devices, and cash drawers

Photon

POS Support Lead | Atlanta

Chicago, IL

A Point of Sale (POS) Support Lead in Atlanta is responsible for overseeing the technical support operations related to POS systems within a retail environment. This role involves managing a team ...

CoCard Business

Tier 1 - Technical Support

Roseville, CA · On-site

$21 - $26/hr

Our technology portfolio includes payment terminals, Point of Sale (POS) systems, eCommerce ... Position Overview As an IT Support Specialist, you will provide Tier 1 and Tier 2 technical support ...

New

NICE

Technical Support Engineer

Richardson, TX · On-site

Senior Technical Support Specialist (Cognigy Platform) So, what's the role all about? As a Senior Technical Support Specialist , you'll provide expert technical support for customers using the ...

HungerRush

Manager, Technical Support

Overland Park, KS · On-site +1

HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive ... The Technical Support Manager will communicate company goals, best practices, deadlines as well as ...

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How much do flex pos technical support jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for flex pos technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.
What cities are hiring for Flex Pos Technical Support jobs? Cities with the most Flex Pos Technical Support job openings:
What are the most commonly searched types of Pos Technical Support jobs? The most popular types of Pos Technical Support jobs are:
What states have the most Flex Pos Technical Support jobs? States with the most job openings for Flex Pos Technical Support jobs include:
Flex Pos Technical Support jobs near you
Infographic showing various Flex Pos Technical Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Manager

Flex Dental

Provo, UT • On-site

Full-time

Posted 10 days ago

Job description

About Flex Dental:
At Flex Dental, we go beyond checking boxes; our integration and automation are unparalleled. Every feature serves a purpose, creating seamless collaboration with Open Dental's practice management system. Our commitment to meaningful functionalities and innovative automation transforms workflows, ensuring efficiency and pushing the boundaries of Open Dental practice management.
Flex Dental is focused on simplifying the lives of dentists and their staff. We're a growing company specializing in a specific area of the dental industry and work exclusively with Open Dental to create a comprehensive solution. By integrating with Open Dental, we aim to deliver innovative tools and services that streamline dental practice management. In short, we're developing cutting-edge solutions for dentists and fostering a great workplace culture for our team.
JOB RESPONSIBILITIES
ESSENTIAL DUTIES
  • Lead, coach, and develop the Customer Support team to deliver exceptional customer experiences and achieve departmental goals.
  • Conduct regular one-on-one meetings, performance reviews, coaching sessions, and career development conversations.
  • Foster a culture of accountability, collaboration, continuous learning, and customer advocacy.
  • Oversee daily support operations, ensuring timely resolution of customer inquiries, escalations, and service requests.
  • Monitor team performance, quality, customer satisfaction, and operational metrics to identify trends and drive continuous improvement.
  • Serve as the primary escalation point for complex customer issues, partnering with internal teams to resolve customer-impacting problems.
  • Analyze support trends, recurring customer issues, and operational data to identify opportunities for process improvement and reduce future customer effort.
  • Maintain support documentation, workflows, and knowledge base content to ensure accurate and consistent support delivery.
  • Partner with Product, Engineering, Sales, Customer Success, and Implementation to communicate customer feedback, improve product quality, and support new releases.
  • Assist with hiring, onboarding, workforce planning, scheduling, and resource planning.
  • Provide direct customer support during high-volume periods or critical customer situations.
  • Perform other duties and special projects as assigned.

JOB QUALIFICATIONS
  • 3+ years of leadership experience in Customer Support/Technical Support
  • Demonstrated success leading and developing high-performing customer support teams.
  • Ability to prioritize multiple initiatives in a fast-paced environment.
  • Experience using Zendesk ticketing system and reporting tools.

KNOWLEDGE AND SKILLS
  • Strong leadership, coaching, and employee development skills
  • Excellent interpersonal and conflict resolution abilities
  • Customer-first mindset with a commitment to service excellence
  • Strong analytical skills with the ability to interpret support metrics and make data-driven decisions
  • Excellent organizational and time management skills
  • Ability to build collaborative cross-functional partnerships
  • Strong written and verbal communication skills
  • Comfortable working in a fast-paced, changing environment
  • Proficiency with Windows and macOS operating systems
  • General understanding of networking, hardware, SaaS applications, and technical troubleshooting concepts

PHYSICAL ACTIVITIES
This position primarily requires sitting, working at a computer, and communicating with customers and
employees. Occasional standing, walking, and lifting up to 15 pounds may be required.

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