ZipRecruiter

Log In

2

Remote Tier 2 Support Jobs in Texas (NOW HIRING)

Spark Power

Senior Asset Manager

Dallas, TX · On-site +1

Considered tier 2 support for asset managers and technicians * Monitor team (Key Performance Index) KPIs and lead process improvement * Provide data/ KPI feedback to support and enhance back-office ...

Arcadis

Project Air Quality Engineer

Houston, TX · On-site +1

This will be a hybrid role, splitting time between an Arcadis office, remote work and visits to ... Tier II. * Support client and proposal development activities. In this role you must be willing to ...

Fathom Management LLC

Senior Ruby Developer

Austin, TX · Remote

$130K - $150K/yr

Remote - U.S. Based Salary: $130,000-$150,000 annually (Based on experience and technical interview ... Participate in Tier 1 and Tier 2 on-call operations. Required Qualifications * 6+ years of strong ...

RealPage, Inc.

Marketplace Client Specialist

Richardson, TX · On-site +1

$70K - $120K/yr

Our team is remote with an office in Boston, MA and serves a primarily US and Canadian client-base ... 2 and Tier 3 Marketplace partners, with ongoing support for Tier 1 partners as needed. * Work ...

RealPage, Inc.

Marketplace Client Specialist

Richardson, TX · On-site +1

$70K - $120K/yr

Our team is remote with an office in Boston, MA and serves a primarily US and Canadian client-base ... 2 and Tier 3 Marketplace partners, with ongoing support for Tier 1 partners as needed. * Work ...

YO AI Labs

Lawyer - Remote

Houston, TX · Remote

$75K - $98K/yr

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer ... This opportunity is tailored for US-based legal professionals with backgrounds at top-tier law ...

YO AI Labs

Lawyer - Remote

Dallas, TX · Remote

$78K - $101K/yr

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer ... This opportunity is tailored for US-based legal professionals with backgrounds at top-tier law ...

YO AI Labs

Lawyer - Remote

Texas City, TX · Remote

$67K - $88K/yr

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer ... This opportunity is tailored for US-based legal professionals with backgrounds at top-tier law ...

YO AI Labs

Lawyer - Remote

Dallas, TX · Remote

$78K - $101K/yr

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer ... This opportunity is tailored for US-based legal professionals with backgrounds at top-tier law ...

YO AI Labs

Lawyer - Remote

Austin, TX · Remote

$78K - $102K/yr

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer ... This opportunity is tailored for US-based legal professionals with backgrounds at top-tier law ...

previous pagenext page

Showing results 21-40

All JobsTier 2 Support JobsRemote Tier 2 Support JobsRemote Tier 2 Support Jobs in Texas

Remote Tier 2 Support information

What is remote tier 2 support?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.

How do remote tier 2 support professionals collaborate with tier 1 and tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a remote tier 2 support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What are the most commonly searched types of Tier 2 Support jobs in Texas?

The most popular types of Tier 2 Support jobs in Texas are:

What are popular job titles related to Remote Tier 2 Support jobs in Texas?

For Remote Tier 2 Support jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Tier 2 Support jobs in Texas look for?

The top searched job categories for Remote Tier 2 Support jobs in Texas are:

What cities in Texas are hiring for Remote Tier 2 Support jobs?

Cities in Texas with the most Remote Tier 2 Support job openings:

Remote Tier 2 Support jobs near you
Infographic showing various Remote Tier 2 Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Senior Asset Manager

Spark Power

Dallas, TX • On-site, Remote

Full-time

Medical, Dental, Vision

Re-posted 19 days ago

Job description

Senior Asset Manager:

Spark Power, a trusted partner in energy in North America, is looking for a Senior Asset Manager to join our US team. The Senior Asset Manager acts as the team lead and primary point of contact for customer inquiries, acts to maintain customer relationships, leads or managers flow of projects, ensures budgets, margins, and timelines are met, and personnel resources are available. They are also responsible for sourcing out new opportunities within a customer's facility, quoting jobs, and following up with customers. This role has a requirement to travel at some level of frequency annually.

What will do you as the Senior Asset Manager?

  • Contract management
  • Manage asset managers under team. Scope to include training , day to day management, and performance assessment.
  • Considered tier 2 support for asset managers and technicians
  • Monitor team (Key Performance Index) KPIs and lead process improvement
  • Provide data/ KPI feedback to support and enhance back-office efficiency and corporate initiatives
  • Manage multi team special projects to target margin and revenue improvement
  • Contract management
  • Detailed understanding of all obligations including service responsibilities, response times, reporting scope of work, billing rates, termination clauses, etc.
  • Customer direct contact
  • Technical ownership:
  • Project electrical and mechanical design
  • Operational understanding (design theory)
  • Management of site turnover documentation
  • Spare parts management (procurement and inventory)
  • Warranty and RMA tracking
  • Recommendations and suggestions for improvement
  • Site safety and documentation
  • Asset operating plans
  • Preventative maintenance obligations and scheduling
  • Corrective maintenance strategy (change order management, fixed price projects, etc.)
  • Ticket management, escalation and close out
  • Capital expenditure/Operational expenditure recommendations and management
  • Co-ordination with field service dispatching
  • Financial accountability (Project & Portfolio level P&L
  • Preventative maintenance tracking
  • Corrective maintenance job tracking
  • Subcontractor management
  • Quoting and procurement for chargeable service work
  • Performance/Availability guarantee (if applicable)
  • Operational requirements
  • Review and delivery (if applicable) of all field reporting
  • Review of production and performance reporting (if applicable)
  • Daily monitoring of SCADA (in parallel with Operations Centre's (ROC) monitoring platform.
  • Travel to customer assets as required

What we offer our employees:

  • Diverse and exciting industrial, commercial project and customer base
  • Continuous training and skills improvement
  • Career advancement opportunities, such as Business Development Manager
  • Competitive wages
  • Excellent benefit package (medical, dental, vision, wellness spending account)
  • Employee Share Ownership Program
  • ....and much more

Do you have the Spark? Here's what we're looking for:

  • 5-7 years experience in project, quality, health and safety management an asset. Renewable energy experience an asset.

Who is Spark Power?

Spark Power is the leading independent provider of end-to-end electrical services and operations and maintenance services to the industrial, utility, and renewable asset markets in North America. We work to earn the right to be our customers' Trusted Partner in Power. Our highly skilled and dedicated people, located in the communities we serve, combined with our knowledge of the power industry, technology expertise, and commitment to safety, ensures we deliver the right solutions that keep our customers' operations up and running today and better equipped for tomorrow.

Spark Power welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Employment Type: FULL_TIME

Apply