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Customer Service Level Two Jobs in Texas (NOW HIRING)

Abel HR

Elite Customer Service Level 2

Houston, TX · On-site

$15.25 - $20.75/hr

The Elite Customer Service Level 2 position is a vital role for ARTELLA Solutions for assisting patients with troubleshooting their devices and phones to ensure patient is continuously streaming data.

A-Z Bus Texas LLC

Service Technician Level 2

Lubbock, TX · On-site

$25 - $30/hr

Road Service Calls - If qualified, travel to a customer's location in a company service truck or ... Level 2 Technician has no management responsibilities. Competencies * Technical Capacity. * Problem ...

A-Z Bus Sales Inc

Service Technician Level 2

Lubbock, TX · On-site

$25 - $30/hr

Road Service Calls - If qualified, travel to a customer's location in a company service truck or ... Level 2 Technician has no management responsibilities. Competencies * Technical Capacity. * Problem ...

A-Z Bus Sales

Service Technician Level 2

Lubbock, TX · On-site

Road Service Calls - If qualified, travel to a customer's location in a company service truck or ... Level 2 Technician has no management responsibilities. Competencies * Technical Capacity. * Problem ...

N-C

Service Technician Level 2

Richardson, TX · On-site

$20 - $22/hr

A Service Technician 2 is responsible for the disassembly of industrial equipment in our vacuum ... Work with a high level of initiative, be self-motivated, and possess professional maturity * Must ...

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Customer Service Level Two information

What are two jobs that require customer service skills?

Customer Service Level Two roles require strong communication and problem-solving skills to assist customers effectively. Other jobs that require customer service skills include retail associates and call center representatives, both of which involve interacting with customers regularly and addressing their needs efficiently.

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For Customer Service Level Two jobs in Texas, the most frequently searched job titles are:

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Customer Service Level Two jobs near you

Elite Customer Service Level 2

Abel HR

Houston, TX • On-site

$15.25 - $20.75/hr

Other

Posted 17 days ago

Job description

The Elite Customer Service Level 2 position is a vital role for ARTELLA Solutions for assisting patients with troubleshooting their devices and phones to ensure patient is continuously streaming data.

The Elite Customer Service Level 2 will have the same knowledge as level 1. In addition, the Level 2 representative be responsible for ensuring patients are online and streaming data utilized to build accurate Cardiac Monitoring Reports for ordering physicians. This will be accomplished through various steps of troubleshooting monitoring devices and phones.

Qualifications:

  • High school or equivalent
  • Proficient Communication Skills
  • Proficient Customer Service Skills
  • Proficient Computer Skills
  • Ability to communicate effectively in English
  • Bilingual in English and Spanish a plus

Responsibilities:

  • Check portal to ensure all patients have a baseline recording and call to troubleshoot those who cannot be brought online remotely
  • Check for patients that are offline and call to troubleshoot those who cannot be brought back on remotely
  • Check for patients with bad signals and call to troubleshoot those who cannot be brought back on remotely
  • Check for patients with low battery signal and call those patients and remind them to charge their device
  • Call patients to verify address so devices can be sent to them
  • Document all interaction with patients and clinics in portal

Equipment required for job performance:

  • Computer or Laptop with dual screens and screen protectors
  • Phone
  • High Speed Internet

Artella Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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