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Customer Service Level Two Jobs in Texas (NOW HIRING)

A-Z Bus Sales Inc

Service Technician Level 2

Aubrey, TX · On-site

$24 - $27/hr

Road Service Calls - If qualified, travel to a customer's location in a company service truck or ... Level 2 Technician has no management responsibilities. Competencies * Technical Capacity. * Problem ...

New

N-C

Service Technician Level 2

Richardson, TX · On-site

A Service Technician 2 is responsible for the disassembly of industrial equipment in our vacuum ... Work with a high level of initiative, be self-motivated, and possess professional maturity * Must ...

Kakivik Asset Management LLC

RT Level II

Odessa, TX · On-site

Perform radiographic inspections in assigned service, industrial, construction, and maintenance ... customer expectations. * Maintain all relevant documentation, records and certifications; and ...

NFI Industries

Level II Technician

Terrell, TX · On-site

$33K - $42K/yr

Overview The Level II Technician performs all aspects of MHE planned and unplanned maintenance ... Must have computer experience, good communication skills and good customer service skills. This ...

Kakivik Asset Management

RT Level II

Odessa, TX

Perform radiographic inspections in assigned service, industrial, construction, and maintenance ... customer expectations. * Maintain all relevant documentation, records and certifications; and ...

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Customer Service Level Two information

What is level 2 in customer service?

Level 2 customer service refers to a more advanced support role where representatives handle complex issues that cannot be resolved at the first level. They often require deeper product knowledge, problem-solving skills, and may involve using specialized tools or systems to assist customers effectively.

What are the different levels of customer service jobs?

Customer service jobs typically have multiple levels, including Level One (entry-level support), Level Two (more experienced representatives handling complex issues), and Level Three (specialists or supervisors with advanced responsibilities). Advancement often requires improved communication skills, product knowledge, and sometimes certifications or training in customer relationship management tools.

What jobs pay 4000 a week without a degree?

Customer Service Level Two roles typically do not pay $4,000 a week without significant experience or specialized skills. High-paying jobs that can reach this level often require advanced technical skills, certifications, or experience in fields like sales, real estate, or certain trades, but they usually also involve a high level of responsibility and performance-based pay. Most roles in customer service focus on hourly wages or salaries below this threshold without additional bonuses or commissions.

What is Tier 2 customer service?

Tier 2 customer service refers to a higher level of support within a company's customer service structure, where representatives handle more complex issues that Tier 1 agents cannot resolve. These agents typically have specialized knowledge, technical skills, and access to advanced tools to troubleshoot and resolve escalated customer concerns efficiently.
What are popular job titles related to Customer Service Level Two jobs in Texas? For Customer Service Level Two jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Customer Service Level Two jobs in Texas look for? The top searched job categories for Customer Service Level Two jobs in Texas are:
What cities in Texas are hiring for Customer Service Level Two jobs? Cities in Texas with the most Customer Service Level Two job openings:
Customer Service Level Two jobs near you
Customer Service Representative (Level II)

Customer Service Representative (Level II)

Collabera

Fort Worth, TX

$15.25 - $20.75/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 


Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Position Details:

Industry: Banking

Location: Plano, TX - 75024 & Fort Worth, TX - 76155

Job Title: Customer Service Representative (Level II)

Duration: 12+ Months (Could go beyond)

Qualifications

Job Description:

  • Assists customers with questions or issues regarding their accounts received via phone and/or correspondence.
  • Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. 
  • Uses computerized system for tracking, information gathering, and/or troubleshooting. 
  • Requires advanced knowledge of the organization, products and/or services. 
  • Must have good communication and problem-solving skills. 
  • May research issues or transfer to a research function. 
  • May involve cross selling or up selling of other financial products. 
  • Handles customer calls with somewhat more complexity. 
  • Generally has more than 1 year of experience.
Additional Information

To get further details or to apply for this position please contact:

Vishal Patel

vishal.npatel(at)collabera.com

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