ZipRecruiter

Log In

1

Customer Service Level Two Jobs in Texas (NOW HIRING)

HMT LLC

NDE Level II

Baytown, TX · On-site

$25 - $36/hr

... service to the tank industry through a unique approach of partnering with customers to optimize ... We are seeking a skilled NDT Level II Technician to perform MFL, UT, MT, and LT/BT inspections in ...

HMT LLC

NDE Level II

Beaumont, TX · On-site

$25 - $40/hr

... service to the tank industry through a unique approach of partnering with customers to optimize ... We are seeking a skilled NDT Level II Technician to perform MFL, UT, MT, LT/BT, and PT inspections ...

ASM Research

Customer Service Specialist

San Antonio, TX · On-site

$14.75 - $19.50/hr

... Service Level Agreements (SLAs). This role performs routine inbound and outbound call support ... High School Diploma or GED. * 0-2 years of call center experience, customer service or public ...

Kakivik Asset Management LLC

NDT Level II

Kenedy, TX · On-site

Perform NDT inspections in assigned service, industrial, construction, and maintenance areas ... customer expectations * Maintain all relevant documentation, records and certifications; and ...

Kakivik Asset Management

NDT Level II

Kenedy, TX

Perform NDT inspections in assigned service, industrial, construction, and maintenance areas ... customer expectations * Maintain all relevant documentation, records and certifications; and ...

next page

Showing results 1-20

All JobsCustomer Service Level Two JobsCustomer Service Level Two Jobs in Texas

Customer Service Level Two information

What is level 2 in customer service?

Level 2 customer service refers to a more advanced support role where representatives handle complex issues that cannot be resolved at the first level. They often require deeper product knowledge, problem-solving skills, and may involve using specialized tools or systems to assist customers effectively.

What are the different levels of customer service jobs?

Customer service jobs typically have multiple levels, including Level One (entry-level support), Level Two (more experienced representatives handling complex issues), and Level Three (specialists or supervisors with advanced responsibilities). Advancement often requires improved communication skills, product knowledge, and sometimes certifications or training in customer relationship management tools.

What jobs pay 4000 a week without a degree?

Customer Service Level Two roles typically do not pay $4,000 a week without significant experience or specialized skills. High-paying jobs that can reach this level often require advanced technical skills, certifications, or experience in fields like sales, real estate, or certain trades, but they usually also involve a high level of responsibility and performance-based pay. Most roles in customer service focus on hourly wages or salaries below this threshold without additional bonuses or commissions.

What is Tier 2 customer service?

Tier 2 customer service refers to a higher level of support within a company's customer service structure, where representatives handle more complex issues that Tier 1 agents cannot resolve. These agents typically have specialized knowledge, technical skills, and access to advanced tools to troubleshoot and resolve escalated customer concerns efficiently.
What are popular job titles related to Customer Service Level Two jobs in Texas? For Customer Service Level Two jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Customer Service Level Two jobs in Texas look for? The top searched job categories for Customer Service Level Two jobs in Texas are:
What cities in Texas are hiring for Customer Service Level Two jobs? Cities in Texas with the most Customer Service Level Two job openings:
Customer Service Level Two jobs near you
Customer Service Representative II

Customer Service Representative II

Overhead Door Corporation

Lewisville, TX • On-site

$14.75 - $20/hr

Full-time

Posted 22 days ago

Overhead Door Corporation rating

6.7

Company rating: 6.7 out of 10

Based on 117 frontline employees who took The Breakroom Quiz

332nd of 430 rated machine equipment manufacturers

Job description

Responsibilities
Scope/Responsibilities:
  • A strong passion for customers.
  • Excellent interpersonal and communication skills.
  • Assist our consumers by providing product troubleshooting assistance via telephone and/or chat support.
  • Re-route customers to other areas of support and departments based on product inquiries.
  • Educate customers on cost effective and correct use of our products.
  • Search for ways to improve customer service by asking probing questions to accurately identify what customer is trying to achieve.
  • Resolve customer concerns raised during installation, operation, maintenance, or product application/compatibility matters.
  • Provide troubleshooting of residential operators with malfunctioning electro/mechanical equipment or software applications to recommend corrective action.
  • Participate in testing with internal IT support to provide feedback on internal systems.
  • Respond to customer inquiries and/or complaints regarding the company's product or services.
  • Converts customer inquiries into Furnish and Install Sales with an emphasis on customer education regarding product features and benefits.
  • De-escalate irate customers and determine the best method(s) to resolve problems to ensure customer satisfaction.
  • Maintain an accurate record of customer and recurring technical issues to support product quality programs and product development.
  • Access and assist with continual update of internal knowledgebase.
  • Offer ideas for product improvements based on interactions and customer feedback.
  • Provide detailed explanation of company policy and procedures regarding warranty, policies, and procedures.
  • Complete, Investigate and respond to customer order/billing inquiries.
  • Take, investigate, de-escalate, and solve customer complaints.
  • Understand competitor product for our Universal devices.
  • Refer customers to local dealers for extra support when needed.
  • Respond to e-mail/chat communication from leadership/Customers.
  • Must be able to work independently, as well as within a team. Strong organizational and time management skills with an ability to establish priorities and proceed with objectives with little supervision.
  • Meet and support department goals and objectives.
  • Assist management as needed/Other duties assigned.
  • Provide feedback reports to leadership on other team members for coaching/refreshers.
  • Be educated on product/units no longer manufactured/with obsolete parts.
  • Understand Motor/rail/unit details to determine replacements of such.
  • De-escalate and make decisions to assist customers sent from Level 1.
  • Complete Level 2 Callbacks to resolve customer inquiries.
  • Offer floor support for new hires.

Qualifications
Qualifications
  • Must have working knowledge of wireless networks
  • Mobile computing including Android and iOS devices
  • Location-sensing systems
  • Wireless technologies e.g., Bluetooth, RF tags, and WiFi
  • Routing protocols for wireless networks
  • Monitoring wireless networks
  • 1-2 years customer service or telephone experience/employment in a technical call center environment
  • Exceptional telephone communication and problem-solving skills.
  • Must be capable of handling customer complaints in a satisfactory manner
  • Minimum 6 months with department
  • Meet department goals for prior 3 months
  • No written warnings within previous 6 months
  • Not on active Performance Plan
  • Schedule Flexibility

About Us
https://www.overheaddoor.com
The Overhead Door™ Brand is one of the most recognized and respected brands in the garage door industry. For 100 years, the Overhead Door™ Brand has stood for product quality and expertise, as well as professional service. From commercial and industrial upward-lifting doors and access systems to residential garage doors and openers, we combine quality, dependable products with reliable service to consistently give home and business owners confidence and peace of mind. Because we care about safety, we require that all of our garage doors and commercial doors be installed by professionally trained technicians. We offer specialized training on the installation of our doors through ongoing classes offered through ARCAT. When you are looking to have a garage door or commercial door installed, be sure to look for the Red Ribbon logo from the garage door company you call. If the company does not display the Red Ribbon logo on their advertising, building, trucks or uniforms, you are not dealing with an authorized distributor of Overhead Door™ products.
About the Team
The Overhead Door™ brand has pioneered the industry, inventing the first upward-acting door in 1921 and the first electronic opener in 1926. For over 100 years, the Overhead Door™ brand has stood for product quality, product expertise and professional service. Today, our nationwide network of over 450 Overhead Door™ distributors lead the way with innovative solutions and unmatched installation, service, and support.

What Overhead Door Corporation employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply