Customer Service II
Conroe, TX · On-site
$13.75 - $18.50/hr
Title: Customer Service II Duration: DTE - Direct Hire Location: Conroe, TX Under general ... Employees at this level are proficient across all core areas of customer service operations ...
Customer Service II
Conroe, TX · On-site
$13.75 - $18.50/hr
Title: Customer Service II Duration: DTE - Direct Hire Location: Conroe, TX Under general ... Employees at this level are proficient across all core areas of customer service operations ...
Customer Service II
Conroe, TX · On-site
$14.25 - $19.50/hr
Employees at this level are proficient across all core areas of customer service operations ... Minimum of two years of customer service experience, preferably in utilities or regulated ...
New
Customer Service II
Conroe, TX · On-site
$14.25 - $19.50/hr
Employees at this level are proficient across all core areas of customer service operations ... Minimum of two years of customer service experience, preferably in utilities or regulated ...
New
Project Manager, Level II
Pasadena, TX · On-site
... Services! We believe your value extends far beyond your job title because the best work comes from ... Team Collaboration • Work closely with customers, contractors, and engineers to resolve ...
Project Manager, Level II
Pasadena, TX · On-site
... Services! We believe your value extends far beyond your job title because the best work comes from ... Team Collaboration • Work closely with customers, contractors, and engineers to resolve ...
RT Level II
Odessa, TX · On-site
Perform radiographic inspections in assigned service, industrial, construction, and maintenance ... customer expectations. * Maintain all relevant documentation, records and certifications; and ...
RT Level II
Odessa, TX · On-site
Perform radiographic inspections in assigned service, industrial, construction, and maintenance ... customer expectations. * Maintain all relevant documentation, records and certifications; and ...
Perform radiographic inspections in assigned service, industrial, construction, and maintenance ... customer expectations. * Maintain all relevant documentation, records and certifications; and ...
Perform radiographic inspections in assigned service, industrial, construction, and maintenance ... customer expectations. * Maintain all relevant documentation, records and certifications; and ...
Level II Technician
Terrell, TX · On-site
$33K - $42K/yr
Overview The Level II Technician performs all aspects of MHE planned and unplanned maintenance ... Must have computer experience, good communication skills and good customer service skills. This ...
Level II Technician
Terrell, TX · On-site
$33K - $42K/yr
Overview The Level II Technician performs all aspects of MHE planned and unplanned maintenance ... Must have computer experience, good communication skills and good customer service skills. This ...
RT Level II
Odessa, TX · On-site
Perform radiographic inspections in assigned service, industrial, construction, and maintenance ... customer expectations. * Maintain all relevant documentation, records and certifications; and ...
RT Level II
Odessa, TX · On-site
Perform radiographic inspections in assigned service, industrial, construction, and maintenance ... customer expectations. * Maintain all relevant documentation, records and certifications; and ...
Level II Technician
Terrell, TX · On-site
$33K - $42K/yr
Overview The Level II Technician performs all aspects of MHE planned and unplanned maintenance ... Must have computer experience, good communication skills and good customer service skills. This ...
New
Level II Technician
Terrell, TX · On-site
$33K - $42K/yr
Overview The Level II Technician performs all aspects of MHE planned and unplanned maintenance ... Must have computer experience, good communication skills and good customer service skills. This ...
New
Customer Service Represntative II
Richardson, TX · On-site
$14.50 - $19.75/hr
The Customer Service Representative II requires basic knowledge of job procedures and tools ... high level of expertise in enhancing their usage and experience. Minimum Experience: 4+ Years ...
Customer Service Represntative II
Richardson, TX · On-site
$14.50 - $19.75/hr
The Customer Service Representative II requires basic knowledge of job procedures and tools ... high level of expertise in enhancing their usage and experience. Minimum Experience: 4+ Years ...
Customer Service Represntative II
Richardson, TX · On-site
$14.50 - $19.75/hr
The Customer Service Representative II requires basic knowledge of job procedures and tools ... high level of expertise in enhancing their usage and experience. Minimum Experience: 4+ Years ...
Customer Service Represntative II
Richardson, TX · On-site
$14.50 - $19.75/hr
The Customer Service Representative II requires basic knowledge of job procedures and tools ... high level of expertise in enhancing their usage and experience. Minimum Experience: 4+ Years ...
Field Service Technician - Level 2
Kenedy, TX · On-site
$23/hr
Field Service Technician - Level II REPORTS TO: District Manager JOB SUMMARY ... Scope of this position is to rig up and rig down Scout and third-party equipment on customer ...
Field Service Technician - Level 2
Kenedy, TX · On-site
$23/hr
Field Service Technician - Level II REPORTS TO: District Manager JOB SUMMARY ... Scope of this position is to rig up and rig down Scout and third-party equipment on customer ...
Customer Service Representative II
Flower Mound, TX · On-site
$14 - $19/hr
De-escalate and make decisions to assist customers sent from Level 1. * Complete Level 2 Callbacks ... Search for ways to improve customer service by asking probing questions to accurately identify what ...
Customer Service Representative II
Flower Mound, TX · On-site
$14 - $19/hr
De-escalate and make decisions to assist customers sent from Level 1. * Complete Level 2 Callbacks ... Search for ways to improve customer service by asking probing questions to accurately identify what ...
NDT Level II
$85K - $95K/yr
Perform required checks and calibrations to customer and industry specifications * Investigate ... Level II Film Radiography (RT) certification; Level II Non-film Radiography (CR or DR ...
New
Quick apply
NDT Level II
$85K - $95K/yr
Perform required checks and calibrations to customer and industry specifications * Investigate ... Level II Film Radiography (RT) certification; Level II Non-film Radiography (CR or DR ...
New
Customer Service Representative II
$15 - $20.25/hr
De-escalate and make decisions to assist customers sent from Level 1. * Complete Level 2 Callbacks ... Creative Door Services in Western Canada and NationServe in the United States. What does Overhead ...
Customer Service Representative II
$15 - $20.25/hr
De-escalate and make decisions to assist customers sent from Level 1. * Complete Level 2 Callbacks ... Creative Door Services in Western Canada and NationServe in the United States. What does Overhead ...
NDE Level II
Baytown, TX · On-site
$25 - $36/hr
... service to the tank industry through a unique approach of partnering with customers to optimize ... We are seeking a skilled NDT Level II Technician to perform MFL, UT, MT, and LT/BT inspections in ...
Quick apply
NDE Level II
Baytown, TX · On-site
$25 - $36/hr
... service to the tank industry through a unique approach of partnering with customers to optimize ... We are seeking a skilled NDT Level II Technician to perform MFL, UT, MT, and LT/BT inspections in ...
Customer Service Representative II
Lewisville, TX · On-site
$15 - $20.25/hr
Search for ways to improve customer service by asking probing questions to accurately identify what ... De-escalate and make decisions to assist customers sent from Level 1. Complete Level 2 Callbacks to ...
Customer Service Representative II
Lewisville, TX · On-site
$15 - $20.25/hr
Search for ways to improve customer service by asking probing questions to accurately identify what ... De-escalate and make decisions to assist customers sent from Level 1. Complete Level 2 Callbacks to ...
NDE Level II
Beaumont, TX · On-site
$25 - $40/hr
... service to the tank industry through a unique approach of partnering with customers to optimize ... We are seeking a skilled NDT Level II Technician to perform MFL, UT, MT, LT/BT, and PT inspections ...
Quick apply
NDE Level II
Beaumont, TX · On-site
$25 - $40/hr
... service to the tank industry through a unique approach of partnering with customers to optimize ... We are seeking a skilled NDT Level II Technician to perform MFL, UT, MT, LT/BT, and PT inspections ...
Customer Service Specialist
San Antonio, TX · On-site
$15.50 - $20.50/hr
... Service Level Agreements (SLAs). This role performs routine inbound and outbound call support ... High School Diploma or GED. * 0-2 years of call center experience, customer service or public ...
Customer Service Specialist
San Antonio, TX · On-site
$15.50 - $20.50/hr
... Service Level Agreements (SLAs). This role performs routine inbound and outbound call support ... High School Diploma or GED. * 0-2 years of call center experience, customer service or public ...
Be Seen First
Level 2 Desktop Support
Coppell, TX · On-site
$20 - $25/hr
The ideal candidate will have strong troubleshooting skills, excellent customer service, and ... Required Qualifications * 3+ years of Level 2 Desktop Support, Deskside Support, or End User ...
Quick apply
Be Seen First
Level 2 Desktop Support
Coppell, TX · On-site
$20 - $25/hr
The ideal candidate will have strong troubleshooting skills, excellent customer service, and ... Required Qualifications * 3+ years of Level 2 Desktop Support, Deskside Support, or End User ...
NVI, a Louisiana based nondestructive testing service provider, is committed to servicing our ... Communicating with customer/client representatives on daily basis. * Responsible for returning a ...
NVI, a Louisiana based nondestructive testing service provider, is committed to servicing our ... Communicating with customer/client representatives on daily basis. * Responsible for returning a ...
Customer Service Level Two information
What are two jobs that require customer service skills?
Customer Service Level Two roles require strong communication and problem-solving skills to assist customers effectively. Other jobs that require customer service skills include retail associates and call center representatives, both of which involve interacting with customers regularly and addressing their needs efficiently.
What are popular job titles related to Customer Service Level Two jobs in Texas? For Customer Service Level Two jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Customer Service Level Two jobs in Texas look for? The top searched job categories for Customer Service Level Two jobs in Texas are:
What cities in Texas are hiring for Customer Service Level Two jobs? Cities in Texas with the most Customer Service Level Two job openings:
Customer Service II
Conroe, TX • On-site
$13.75 - $18.50/hr
Full-time
Posted 4 days ago
Job description
Title: Customer Service II
Duration: DTE - Direct Hire
Location: Conroe, TX
Job Description
Under general supervision, the Customer Service Specialist II performs advanced customer account management, including new connection setup, account adjustments, and collections support.
Employees at this level are proficient across all core areas of customer service operations, excluding specialized billing functions.
The role requires effective use of contact center software and consistent achievement of higher-level performance standards (KPIs).
Position Essential Functions:
• Perform all CSS I duties with proficiency.
• Manage new service connection requests, coordinate with field staff, and initiate meter installation.
• Process adjustments, deposit refunds, and payment arrangements within guidelines.
• Research and resolve moderately complex customer issues not involving advanced billing.
• Support collections processes and delinquency management.
• Provide informal training and guidance to CSR I staff.
• Maintain performance expectations, including contact center KPI standards.
• Process customer payments, returned mail, and billing correspondence.
• Conduct outbound calls to notify customers of leak alerts, declined payments, or urgent account issues.
• Review CIS records to identify potential revenue recovery opportunities.
• Perform other duties as required or assigned.
Requirements
Essential Function Requirements:
• Minimum of two years of customer service experience, preferably in utilities or regulated industries.
• High School Diploma or GED equivalent
• Proficiency with contact center software and CIS systems.
• KPI Expectations:
o Average Handle Time (AHT): 8:30 minutes
o After Call Work (ACW): 2:00 minutes
o Adherence: 90%
o Quality: Effective (75%)