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Customer Service Level Two Jobs in Prosper, TX (NOW HIRING)

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Service Technician Level 2

Richardson, TX · On-site

$20 - $22/hr

A Service Technician 2 is responsible for the disassembly of industrial equipment in our vacuum ... Work with a high level of initiative, be self-motivated, and possess professional maturity * Must ...

VSSI Staffing Services

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Experienced Recruiter - Level II/III

Dallas, TX · On-site

$50K - $60K/yr

Experienced Recruiter - Level II/III Location: Corporate Office Schedule: Monday-Friday | 7:30 AM-4:30 PM Salary: $50,000-$60,000 DOE Additional Pay: Recruiting Incentives + Bonuses Gas Allowance ...

Overhead Door

Customer Service Representative II

Lewisville, TX · On-site

$15 - $20.25/hr

Search for ways to improve customer service by asking probing questions to accurately identify what ... De-escalate and make decisions to assist customers sent from Level 1. Complete Level 2 Callbacks to ...

XPERTECHS

Service Specialist II

Plano, TX · Hybrid

Description Join our team as an MSP Service Specialist II and take your career to the next level ... Deliver excellent customer service, ensuring clients feel supported and confident in their ...

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How much do customer service level two jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for customer service level two in Prosper, TX is $17.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $19.13 per hour, depending on experience, location, and employer.

What are two jobs that require customer service skills?

Customer Service Level Two roles require strong communication and problem-solving skills to assist customers effectively. Other jobs that require customer service skills include retail associates and call center representatives, both of which involve interacting with customers regularly and addressing their needs efficiently.

What are popular job titles related to Customer Service Level Two jobs in Prosper, TX?

For Customer Service Level Two jobs in Prosper, TX, the most frequently searched job titles are:

What job categories do people searching Customer Service Level Two jobs in Prosper, TX look for?

The top searched job categories for Customer Service Level Two jobs in Prosper, TX are:

What cities near Prosper, TX are hiring for Customer Service Level Two jobs?

Cities near Prosper, TX with the most Customer Service Level Two job openings:

Customer Service Level Two jobs near you
Infographic showing various Customer Service Level Two job openings in Prosper, TX as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,805 per year, or $17.2 per hour.

Customer Service Representative (Level II)

Plano, TX

Collabera
IT Services • 5 - 10K employees
Learn more about Collaberaexternal

$15.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Company Description

About Collabera:
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
Collabera listed in GS 100 - recognized for excellence and maturity
Collabera named among the Top 500 Diversity Owned Businesses
Collabera listed in GS 100 & ranked among top 10 service providers
Collabera was ranked:
32 in the Top 100 Large Businesses in the U.S
18 in Top 500 Diversity Owned Businesses in the U.S
3 in the Top 100 Diversity Owned Businesses in New Jersey
3 in the Top 100 Privately-held Businesses in New Jersey
66th on FinTech 100
35th among top private companies in New Jersey
http://www.collabera.com/about_us/accolades.jsp
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description
  • Call Topics: 100% inbound calls 
  • First level support, common questions are in regards to pay-off on loans, copy of statements, payment, insurance on property, escrow, etc. 
  • Assists customers with questions or issues regarding their accounts received via phone and/or correspondence. 
  • Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. 
  • Uses computerized system for tracking, information gathering, and/or troubleshooting.  
  • May research issues or transfer to a research function. 
  • May involve cross selling or up selling of other financial products. 
  • Handles customer calls with somewhat more complexity. 


Job Requirements:


  • Call Center/Customer Service assessment score with 80% MINIMUM is required for all submittals. 
  • Typing test score should be at least 30 wpm. No exceptions.


  • Generally has more than 1 year of experience.
  • Must have good communication and problem-solving skills. 
  • Requires advanced knowledge of the organization, products and/or services.
  • MUST have call center experience 
  • MUST have sales/up-selling experience 
  • Mortgage experience is desired
Qualifications
  • Good job stability.
  • CSR/Call Center experience.
  • Mortgage is a plus.
Collabera logo

About Collabera

Sourced by ZipRecruiter

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Morristown, NJ, US

Social media

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