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Customer Service Level Two Jobs in Dallas, TX (NOW HIRING)

A Service Technician 2 is responsible for the disassembly of industrial equipment in our vacuum ... Work with a high level of initiative, be self-motivated, and possess professional maturity * Must ...

Level II Technician

Terrell, TX · On-site

$33K - $42K/yr

Overview The Level II Technician performs all aspects of MHE planned and unplanned maintenance ... Must have computer experience, good communication skills and good customer service skills. This ...

Customer Service Representative II

Lewisville, TX · On-site

$15 - $20.25/hr

Search for ways to improve customer service by asking probing questions to accurately identify what ... De-escalate and make decisions to assist customers sent from Level 1. Complete Level 2 Callbacks to ...

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Customer Service Level Two information

See Dallas, TX salary details

$9

$18

$26

How much do customer service level two jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer service level two in Dallas, TX is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.67 per hour, depending on experience, location, and employer.

What are two jobs that require customer service skills?

Customer Service Level Two roles require strong communication and problem-solving skills to assist customers effectively. Other jobs that require customer service skills include retail associates and call center representatives, both of which involve interacting with customers regularly and addressing their needs efficiently.

What are popular job titles related to Customer Service Level Two jobs in Dallas, TX?

For Customer Service Level Two jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Customer Service Level Two jobs in Dallas, TX look for?

The top searched job categories for Customer Service Level Two jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Customer Service Level Two jobs?

Cities near Dallas, TX with the most Customer Service Level Two job openings:

Infographic showing various Customer Service Level Two job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,677 per year, or $18.6 per hour.

Customer Service Representative (Level II)

Collabera

Fort Worth, TX • On-site

$15.25 - $20.75/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago


Job description

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 


Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Position Details:

Industry: Banking

Location: Plano, TX - 75024 & Fort Worth, TX - 76155

Job Title: Customer Service Representative (Level II)

Duration: 12+ Months (Could go beyond)

Qualifications

Job Description:

  • Assists customers with questions or issues regarding their accounts received via phone and/or correspondence.
  • Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. 
  • Uses computerized system for tracking, information gathering, and/or troubleshooting. 
  • Requires advanced knowledge of the organization, products and/or services. 
  • Must have good communication and problem-solving skills. 
  • May research issues or transfer to a research function. 
  • May involve cross selling or up selling of other financial products. 
  • Handles customer calls with somewhat more complexity. 
  • Generally has more than 1 year of experience.
Additional Information

To get further details or to apply for this position please contact:

Vishal Patel

vishal.npatel(at)collabera.com


Collabera logo

About Collabera

Sourced by ZipRecruiter

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Morristown, NJ, US

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