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Freshservice Jobs in Texas (NOW HIRING)

VeraLogics, Inc

ITSM Administrator

San Antonio, TX

Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...

VeraLogics, Inc

ITSM Administrator

San Antonio, TX · On-site

Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...

AWC, Inc

IT Support Specialist

Deer Park, TX

Document support issues, resolutions, and best practices in FreshService * Maintain clear and accurate ticket records that support knowledge sharing, handoffs, and continuous improvement Protect ...

New

AMSYS Talent

System Support Analyst

Houston, TX · On-site

Experience with ITSM platforms such as ConnectWise, ServiceNow, or Freshservice. * PowerShell or automation experience is a plus. * Excellent communication and customer-facing skills. Nice to Have

Hermann Forwarding

IT Support Specialist

Houston, TX · On-site

$55K - $65K/yr

Familiarity with Windows OS, Active Directory, ticketing systems (ServiceNow, Freshservice, etc.) * Strong troubleshooting, communication, and cross-functional coordination skills * Basic ...

Hermann Services Inc.

IT Support Specialist

Houston, TX · On-site

$55 - $65/hr

Familiarity with Windows OS, Active Directory, ticketing systems (ServiceNow, Freshservice, etc.) * Strong troubleshooting, communication, and cross-functional coordination skills * Basic ...

New

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How much do freshservice jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for freshservice in Texas is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $27.06 per hour, depending on experience, location, and employer.

What is a Freshservice?

A Freshservice job typically refers to a role involving the use or administration of Freshservice, a cloud-based IT service management (ITSM) tool by Freshworks. Professionals in these roles may work as IT support specialists, administrators, or service desk analysts, helping organizations streamline IT operations, automate workflows, and manage incidents, assets, and service requests. Responsibilities often include configuring the platform, troubleshooting issues, and ensuring efficient IT service delivery.

What does a Freshservice specialist do?

Professionals working with Freshservice in IT support environments are usually responsible for managing and resolving support tickets, maintaining the service catalog, and configuring automation workflows to improve efficiency. They frequently interact with end-users to troubleshoot issues, collaborate with IT teams to implement changes, and might handle system updates or integrations with third-party tools. Additionally, Freshservice specialists often generate reports to monitor service performance and identify areas for improvement. The role is dynamic and fast-paced, offering many opportunities to streamline IT operations and directly influence user satisfaction.

What skills and qualifications are needed for a Freshservice position?

To excel in a Freshservice Administrator or Specialist role, candidates require a solid background in IT service management, troubleshooting, and process optimization, often with a relevant degree or ITIL certification. Experience with Freshservice (or comparable ITSM platforms), ticketing systems, and integrations with other productivity tools is highly valuable. Strong analytical thinking, clear communication, and customer-centric problem-solving are important soft skills for success. These skills ensure effective management of IT support operations, smooth workflow automation, and high user satisfaction within organizations.

What are the most commonly searched types of Freshservice jobs in Texas?

The most popular types of Freshservice jobs in Texas are:

What are popular job titles related to Freshservice jobs in Texas?

For Freshservice jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Freshservice jobs in Texas look for?

The top searched job categories for Freshservice jobs in Texas are:

Freshservice jobs near you
Infographic showing various Freshservice job openings in Texas as of August 2026, with employment types broken down into 89% Full Time, 5% Part Time, 2% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $48,185 per year, or $23.2 per hour.

ITSM Administrator

VeraLogics, Inc

San Antonio, TX

Full-time

Re-posted 22 days ago

Job description

The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role supports Application Managed Service Delivery by managing ITIL-based processes, developing workflows and automations, maintaining reporting and dashboards, and driving continuous service improvement initiatives.


Key Responsibilities

  • Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules.
  • Configure and support ITIL-based processes including Incident, Request, Change, Problem, Knowledge, and Asset Management.
  • Develop and maintain dashboards, reports, and service metrics to support operational and leadership reporting.
  • Identify and implement process improvements and automation opportunities to increase efficiency and service quality.
  • Manage integrations with enterprise applications and support platform upgrades and enhancements.
  • Provide support, training, and guidance to users on Freshservice functionality and ITSM best practices.
  • Maintain process documentation, knowledge articles, and standard operating procedures.
  • Support governance, compliance, audit, and service management initiatives.


Required Qualifications

Education

  • Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field, or equivalent experience.

Experience

  • 3+ years of experience in IT Service Management, Service Desk, or IT Operations.
  • 3+ years of experience in Application Management or SAP management
  • 2+ years of hands-on Freshservice administration experience.
  • Experience with workflow configuration, service catalogs, automation, and reporting.
  • Experience supporting ITIL-based service management processes.


Required Skills

  • Freshservice administration and configuration.
  • Knowledge of ITIL framework and service management best practices.
  • Workflow automation and business process optimization.
  • Dashboard and report development.
  • Microsoft 365 applications.
  • Basic understanding of integrations, APIs, and automation platforms.
  • Knowledge of Active Directory, Microsoft Entra ID (Azure AD), Okta, or other identity management solutions preferred.


Certifications

Preferred certifications include ITIL Foundation and Freshservice Administrator certifications.

Apply