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Freshservice Jobs in Texas (NOW HIRING)

Lowe's

Technology Support Technician

Houston, TX · On-site

$20.67 - $34.52/hr

Preferred Qualifications Associate degree in Computer Science, Computer Information Systems, Information Technology, or related field. 2 years of experience working with Freshservice, BMC, ServiceNow ...

Lowe's

Technology Support Technician

Houston, TX

$20.67 - $34.52/hr

Preferred Qualifications Associate degree in Computer Science, Computer Information Systems, Information Technology, or related field. 2 years of experience working with Freshservice, BMC, ServiceNow ...

ORS Nasco

IT Support Technician

Houston, TX · On-site

$20.50 - $28.25/hr

Experience with ITSM ticketing platforms (ServiceNow, Freshservice, Zoho Service Desk cloud, or similar) * Familiarity with ManageEngine AD360 or ADManager Plus for delegated AD administration WORK ...

INNOVAYTE LLC

Associate, System Administration

Dallas, TX · On-site

$70 - $110/hr

Management of the enhancement requests and FreshService tickets. Assist the front office with report writing, vendor testing, advanced spreadsheet operations and all trade related matters. Travel to ...

bwp

BSA / Sr. Analyst, BSA

Houston, TX

Research latest industry practices and technology trends related to enterprise applications - including Microsoft Copilot, SharePoint, Power Apps/Power Automate, Freshservice ITSM, Jira, and Contract ...

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How much do freshservice jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for freshservice in Texas is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $27.06 per hour, depending on experience, location, and employer.

What is a Freshservice?

A Freshservice job typically refers to a role involving the use or administration of Freshservice, a cloud-based IT service management (ITSM) tool by Freshworks. Professionals in these roles may work as IT support specialists, administrators, or service desk analysts, helping organizations streamline IT operations, automate workflows, and manage incidents, assets, and service requests. Responsibilities often include configuring the platform, troubleshooting issues, and ensuring efficient IT service delivery.

What does a Freshservice specialist do?

Professionals working with Freshservice in IT support environments are usually responsible for managing and resolving support tickets, maintaining the service catalog, and configuring automation workflows to improve efficiency. They frequently interact with end-users to troubleshoot issues, collaborate with IT teams to implement changes, and might handle system updates or integrations with third-party tools. Additionally, Freshservice specialists often generate reports to monitor service performance and identify areas for improvement. The role is dynamic and fast-paced, offering many opportunities to streamline IT operations and directly influence user satisfaction.

What skills and qualifications are needed for a Freshservice position?

To excel in a Freshservice Administrator or Specialist role, candidates require a solid background in IT service management, troubleshooting, and process optimization, often with a relevant degree or ITIL certification. Experience with Freshservice (or comparable ITSM platforms), ticketing systems, and integrations with other productivity tools is highly valuable. Strong analytical thinking, clear communication, and customer-centric problem-solving are important soft skills for success. These skills ensure effective management of IT support operations, smooth workflow automation, and high user satisfaction within organizations.

What are the most commonly searched types of Freshservice jobs in Texas?

The most popular types of Freshservice jobs in Texas are:

What are popular job titles related to Freshservice jobs in Texas?

For Freshservice jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Freshservice jobs in Texas look for?

The top searched job categories for Freshservice jobs in Texas are:

Freshservice jobs near you
Infographic showing various Freshservice job openings in Texas as of August 2026, with employment types broken down into 89% Full Time, 5% Part Time, 2% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $48,185 per year, or $23.2 per hour.

L2 It Operations Specialist

Texas Sports Academy Main

Austin, TX • On-site

Full-time

Posted 9 days ago

Job description

Texas Sports Academy is a K-12 school designed for serious student-athletes who want both elite academics and high-level athletic development. Students cover 2x the material in just 2 hours a day, using the same 2-Hour Learning model as Alpha Schools. That frees up their entire afternoon for serious training, where they work alongside former pro and D1 athletes coaching them at the highest standard.

We're hiring an L2 IT Operations Specialist to keep technology working across the academy. You'll handle escalated support issues, set staff up to work remotely, and troubleshoot everything from MacOS problems to home network outages. This is a fully onsite role.

What You'll Do
  • Tier 2 Support: Take escalated tickets from staff, coaches, and families, dig into root causes, and see each issue through until it's actually fixed.
  • MacOS Support: Troubleshoot MacOS and Apple hardware, from account and permissions problems to failing components, and make the repair-or-replace call.
  • Remote Setup: Provision and configure devices for people working remotely, then walk them through getting their home setup running.
  • Network Troubleshooting: Diagnose home network and small office issues: Wi-Fi coverage, router configuration, DNS, VPNs, and printers, often over a call or screen share.
  • Asset Management: Track hardware through its lifecycle: ordering, deployment, repairs, and replacement.
  • Documentation: Write and maintain runbooks and knowledge base articles so common fixes are repeatable and users can solve simple problems themselves.

Requirements

  • Troubleshooting: You work problems methodically: reproduce the issue, rule out causes, fix it, and document what you found, even when the ticket just says 'nothing works'.
  • MacOS Troubleshooting: You know MacOS well: system settings, user accounts and permissions, common failure patterns, and the Apple hardware it runs on.
  • Network Fundamentals: You can troubleshoot home and small office networks (routers, Wi-Fi, DNS, VPNs) with a non-technical person on the other end of the line.
  • Customer Service: You stay patient and clear with frustrated users, backed by 5+ years of customer-facing work, whether the person on the line is a teacher mid-lesson or a parent at home.
  • IT Experience: You've owned escalations end to end, backed by 2-3 years of hands-on IT work in helpdesk, desktop support, or IT operations.
  • Austin Based: This role is onsite at our downtown Austin location. You must live in Austin to be considered for the role.
Bonus Points
  • MSP Background: You've worked at an MSP or IT firm and supported multiple clients with different environments at once.
  • MDM Experience: You've managed Apple devices with a platform like Jamf, Kandji, or Mosyle.
  • Ticketing Systems: You've worked in a tool like Zendesk, Freshservice, or Jira Service Management and know how to keep a queue moving.
  • Certifications: CompTIA A+ or Network+, or an Apple support certification.
  • Education Experience: You've supported a school or worked directly with students and families.

Apply