ITSM Administrator
San Antonio, TX · On-site
Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...
ITSM Administrator
San Antonio, TX · On-site
Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...
Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...
ITSM Administrator
San Antonio, TX · Remote
Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...
Quick apply
ITSM Administrator
San Antonio, TX · Remote
Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...
ITSM Administrator
San Antonio, TX · Remote
Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...
Quick apply
ITSM Administrator
San Antonio, TX · Remote
Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
ITSM Support Engineer
Raleigh, NC · On-site
ITSM & Freshservice Administration * Serve as the administrator and operational owner of the Freshservice IT Service Management platform. * Manage the day-to-day operation of the Freshservice ...
Quick apply
ITSM Support Engineer
Raleigh, NC · On-site
ITSM & Freshservice Administration * Serve as the administrator and operational owner of the Freshservice IT Service Management platform. * Manage the day-to-day operation of the Freshservice ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · On-site
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an end-user support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · On-site
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an end-user support ...
Senior Product Marketing Manager
$137K - $180K/yr
These are the largest, highest-visibility products in the Freshservice portfolio-the foundation of how we compete, how we win, and how we grow. This is a senior individual contributor role. You'll ...
Senior Product Marketing Manager
$137K - $180K/yr
These are the largest, highest-visibility products in the Freshservice portfolio-the foundation of how we compete, how we win, and how we grow. This is a senior individual contributor role. You'll ...
IT Service Management (ITSM) Platform Developer/Administrator
Cleveland, OH · On-site
$52.25 - $72/hr
Responsibilities : • Own the design, configuration, and continuous improvement of the Freshservice platform • Design and implement end-to-end service catalog solutions, including forms, workflows ...
IT Service Management (ITSM) Platform Developer/Administrator
Cleveland, OH · On-site
$52.25 - $72/hr
Responsibilities : • Own the design, configuration, and continuous improvement of the Freshservice platform • Design and implement end-to-end service catalog solutions, including forms, workflows ...
Senior Product Marketing Manager
$137K - $180K/yr
These are the largest, highest-visibility products in the Freshservice portfolio--the foundation of how we compete, how we win, and how we grow. This is a senior individual contributor role. You'll ...
Quick apply
Senior Product Marketing Manager
$137K - $180K/yr
These are the largest, highest-visibility products in the Freshservice portfolio--the foundation of how we compete, how we win, and how we grow. This is a senior individual contributor role. You'll ...
Senior Product Marketing Manager
San Mateo, CA · On-site
$137K - $180K/yr
These are the largest, highest-visibility products in the Freshservice portfolio-the foundation of how we compete, how we win, and how we grow. This is a senior individual contributor role. You'll ...
Senior Product Marketing Manager
San Mateo, CA · On-site
$137K - $180K/yr
These are the largest, highest-visibility products in the Freshservice portfolio-the foundation of how we compete, how we win, and how we grow. This is a senior individual contributor role. You'll ...
IT Service Management (ITSM) Platform Developer/Administrator
Cleveland, OH · On-site
$53 - $72.75/hr
Own the design, configuration, and continuous improvement of the Freshservice platform * Design and implement end-to-end service catalog solutions, including forms, workflows, approvals, routing, and ...
IT Service Management (ITSM) Platform Developer/Administrator
Cleveland, OH · On-site
$53 - $72.75/hr
Own the design, configuration, and continuous improvement of the Freshservice platform * Design and implement end-to-end service catalog solutions, including forms, workflows, approvals, routing, and ...
Freshservice information
What does Freshservice do?
Freshservice is an IT service management (ITSM) platform that helps organizations manage and automate their IT support processes. It includes features such as incident management, asset management, change management, and a self-service portal, enabling IT teams to improve efficiency and service delivery.
What is a Freshservice job?
A Freshservice job typically refers to a role involving the use or administration of Freshservice, a cloud-based IT service management (ITSM) tool by Freshworks. Professionals in these roles may work as IT support specialists, administrators, or service desk analysts, helping organizations streamline IT operations, automate workflows, and manage incidents, assets, and service requests. Responsibilities often include configuring the platform, troubleshooting issues, and ensuring efficient IT service delivery.
Is Fresh a good company to work for?
Freshservice is a cloud-based IT service management tool, not a company. If you are referring to a company associated with this product, reviews suggest that work environments can vary, and employee experiences depend on the specific organization. It is advisable to research the particular employer for detailed insights into their workplace culture and benefits.
What are the key skills and qualifications needed to thrive in the Freshservice position, and why are they important?
To excel in a Freshservice Administrator or Specialist role, candidates require a solid background in IT service management, troubleshooting, and process optimization, often with a relevant degree or ITIL certification. Experience with Freshservice (or comparable ITSM platforms), ticketing systems, and integrations with other productivity tools is highly valuable. Strong analytical thinking, clear communication, and customer-centric problem-solving are important soft skills for success. These skills ensure effective management of IT support operations, smooth workflow automation, and high user satisfaction within organizations.
What are the typical daily responsibilities of someone working with Freshservice in an IT support environment?
Professionals working with Freshservice in IT support environments are usually responsible for managing and resolving support tickets, maintaining the service catalog, and configuring automation workflows to improve efficiency. They frequently interact with end-users to troubleshoot issues, collaborate with IT teams to implement changes, and might handle system updates or integrations with third-party tools. Additionally, Freshservice specialists often generate reports to monitor service performance and identify areas for improvement. The role is dynamic and fast-paced, offering many opportunities to streamline IT operations and directly influence user satisfaction.
What jobs make $3,000 a day?
High-paying jobs that can earn $3,000 or more per day include specialized roles such as senior software engineers, investment bankers, corporate lawyers, and certain medical specialists. These positions typically require advanced skills, extensive experience, and often involve high-pressure environments or significant responsibilities.
What jobs pay 4000 a week without a degree?
Jobs that can pay $4,000 a week without a degree often include skilled trades such as electricians, plumbers, or HVAC technicians, which require technical training or apprenticeships. Sales roles like real estate agents or high-ticket sales can also reach this income level with experience and strong performance. Additionally, some freelance or entrepreneurial opportunities in digital marketing, web development, or consulting may achieve this income without formal degrees.
More about Freshservice jobs
What cities are hiring for Freshservice jobs? Cities with the most Freshservice job openings:
What are the most commonly searched types of Freshservice jobs? The most popular types of Freshservice jobs are:
What states have the most Freshservice jobs? States with the most job openings for Freshservice jobs include:
What job categories do people searching Freshservice jobs look for? The top searched job categories for Freshservice jobs are:
Job description
The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role supports IT service delivery by managing ITIL-based processes, developing workflows and automations, maintaining reporting and dashboards, and driving continuous service improvement initiatives.
Key Responsibilities
Required Qualifications
Education
Experience
Required Skills
Certifications
Preferred certifications include ITIL Foundation and Freshservice Administrator certifications.
Key Responsibilities
- Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules.
- Configure and support ITIL-based processes including Incident, Request, Change, Problem, Knowledge, and Asset Management.
- Develop and maintain dashboards, reports, and service metrics to support operational and leadership reporting.
- Identify and implement process improvements and automation opportunities to increase efficiency and service quality.
- Manage integrations with enterprise applications and support platform upgrades and enhancements.
- Provide support, training, and guidance to users on Freshservice functionality and ITSM best practices.
- Maintain process documentation, knowledge articles, and standard operating procedures.
- Support governance, compliance, audit, and service management initiatives.
Required Qualifications
Education
- Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field, or equivalent experience.
Experience
- 3+ years of experience in IT Service Management, Service Desk, or IT Operations.
- 2+ years of hands-on Freshservice administration experience.
- Experience with workflow configuration, service catalogs, automation, and reporting.
- Experience supporting ITIL-based service management processes.
Required Skills
- Freshservice administration and configuration.
- Knowledge of ITIL framework and service management best practices.
- Workflow automation and business process optimization.
- Dashboard and report development.
- Microsoft 365 applications.
- Basic understanding of integrations, APIs, and automation platforms.
- Knowledge of Active Directory, Microsoft Entra ID (Azure AD), Okta, or other identity management solutions preferred.
Certifications
Preferred certifications include ITIL Foundation and Freshservice Administrator certifications.
About VeraLogics
Sourced by ZipRecruiter
Industry
It services
Company size
1 - 10 Employees
Headquarters location
San Antonio, TX, US
Year founded
2010