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Freshservice Jobs (NOW HIRING)

VeraLogics, Inc

ITSM Administrator

San Antonio, TX

Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...

VeraLogics, Inc.

ITSM Administrator

San Antonio, TX · Remote

Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...

Trans.eu

Freshworks Admin

Chicago, IL · On-site

Overview: Freshworks Admin This position is responsible for the administration, configuration, and ongoing support of the Freshservice ITSM platform at HealthEquity, and serves as the senior ...

VeraLogics, Inc

ITSM Administrator

San Antonio, TX · On-site

Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...

AceStack LLC

Freshworks Admin

Chicago, IL · On-site

Chicago, IL (Onsite) Fulltime Freshworks Admin This position is responsible for the administration, configuration, and ongoing support of the Freshservice ITSM platform at HealthEquity, and serves as ...

Tata Consultancy Services

Freshworks Admin

Chicago, IL · On-site

$85K - $100K/yr

Freshworks Admin This position is responsible for the administration, configuration, and ongoing support of the Freshservice ITSM platform at HealthEquity, and serves as the senior technical lead for ...

VeraLogics, Inc.

ITSM Administrator

San Antonio, TX · On-site

Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules. * Configure and support ITIL-based processes including Incident ...

HealthEquity

Mgr Applications Eng

$109K - $142K/yr

Serving as the primary Freshservice administrator: configuring ITSM, asset management, workflow automation, service catalog, SLAs, and reporting, and managing users and roles * Directly supervising ...

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Freshservice information

What is a Freshservice?

A Freshservice job typically refers to a role involving the use or administration of Freshservice, a cloud-based IT service management (ITSM) tool by Freshworks. Professionals in these roles may work as IT support specialists, administrators, or service desk analysts, helping organizations streamline IT operations, automate workflows, and manage incidents, assets, and service requests. Responsibilities often include configuring the platform, troubleshooting issues, and ensuring efficient IT service delivery.

What does a Freshservice specialist do?

Professionals working with Freshservice in IT support environments are usually responsible for managing and resolving support tickets, maintaining the service catalog, and configuring automation workflows to improve efficiency. They frequently interact with end-users to troubleshoot issues, collaborate with IT teams to implement changes, and might handle system updates or integrations with third-party tools. Additionally, Freshservice specialists often generate reports to monitor service performance and identify areas for improvement. The role is dynamic and fast-paced, offering many opportunities to streamline IT operations and directly influence user satisfaction.

What skills and qualifications are needed for a Freshservice position?

To excel in a Freshservice Administrator or Specialist role, candidates require a solid background in IT service management, troubleshooting, and process optimization, often with a relevant degree or ITIL certification. Experience with Freshservice (or comparable ITSM platforms), ticketing systems, and integrations with other productivity tools is highly valuable. Strong analytical thinking, clear communication, and customer-centric problem-solving are important soft skills for success. These skills ensure effective management of IT support operations, smooth workflow automation, and high user satisfaction within organizations.

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Freshservice jobs near you
Infographic showing various Freshservice job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 100% In-person job distribution.

Freshservice IT Tools Developer / Administrator

Piscataway, NJ

Hermitage Infotech
11 - 50 employees
Learn more about Hermitage Infotechexternal

Full-time

Posted yesterday

New

Job description

Please go through the req given below and kindly send me your profile in word document along with your minimum expected salary on W2, work authorization and availability. This is a onsite position in Long Island City, NY. Please share me your linked in ID details also. 
 
Role: Freshservice IT Tools Developer / Administrator
Location: Edison, NJ (Remote)
Freshservice/Freshworks certifications.
ITIL Foundation certification.
Experience implementing or migrating Freshservice in an enterprise environment.
Experience with CMDB architecture and IT asset management.
Experience migrating from platforms such as ServiceNow, Jira Service Management, BMC, or ManageEngine.
Experience with identity management, SSO, SCIM, and automated user provisioning.
Familiarity with DevOps practices, source control, testing, and structured release management.
Experience using AI and automation capabilities within IT service-management environments.
 
Key Technical Skills
Primary: Freshservice Administration | Freshservice Workflow Automator | ITSM | ITIL | Service Catalog | Incident Management | Change Management | Problem Management | Asset Management | CMDB
Development / Integration: REST API | Webhooks | JSON | OAuth | PowerShell | Python | JavaScript
Microsoft Ecosystem: Azure | Microsoft Entra ID | Microsoft 365 | Teams | Power Automate
Operational: SLA Management | Reporting & Dashboards | Automation | Integration Troubleshooting | Documentation | Release Management Regards
Varma
732-338-7524