Initech Global is seeking a Freshservice Administrator / ITSM Analyst for a 3-month contract engagement with potential extension based on successful execution of the role . The role is hybrid ...
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Initech Global is seeking a Freshservice Administrator / ITSM Analyst for a 3-month contract engagement with potential extension based on successful execution of the role . The role is hybrid ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · Hybrid
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · On-site
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an end-user support ...
IT Infrastructure - Intern
Palm Beach Gardens, FL · On-site
$14.25 - $19/hr
The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an end-user support ...
Senior Product Marketing Manager
San Mateo, CA · On-site
$137K - $180K/yr
These are the largest, highest-visibility products in the Freshservice portfolio-the foundation of how we compete, how we win, and how we grow. This is a senior individual contributor role. You'll ...
Senior Product Marketing Manager
San Mateo, CA · On-site
$137K - $180K/yr
These are the largest, highest-visibility products in the Freshservice portfolio-the foundation of how we compete, how we win, and how we grow. This is a senior individual contributor role. You'll ...
IT Manager, Help Desk
$115K - $145K/yr
Own and continuously improve Help Desk service management processes, including Freshservice configuration, ticket categorization, queues, workflows, service catalog items, approvals, dashboards ...
IT Manager, Help Desk
$115K - $145K/yr
Own and continuously improve Help Desk service management processes, including Freshservice configuration, ticket categorization, queues, workflows, service catalog items, approvals, dashboards ...
Senior Product Marketing Manager
$137K - $180K/yr
These are the largest, highest-visibility products in the Freshservice portfolio--the foundation of how we compete, how we win, and how we grow. This is a senior individual contributor role. You'll ...
Quick apply
Senior Product Marketing Manager
$137K - $180K/yr
These are the largest, highest-visibility products in the Freshservice portfolio--the foundation of how we compete, how we win, and how we grow. This is a senior individual contributor role. You'll ...
Information Technology Support Specialist
Waco, TX · On-site
$17 - $20/hr
You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times. Responsibilities: * Responding to incoming calls and emails from distributors ...
Quick apply
Information Technology Support Specialist
Waco, TX · On-site
$17 - $20/hr
You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times. Responsibilities: * Responding to incoming calls and emails from distributors ...
Senior Product Marketing Manager
San Mateo, CA · On-site
$137K - $180K/yr
These are the largest, highest-visibility products in the Freshservice portfolio-the foundation of how we compete, how we win, and how we grow. This is a senior individual contributor role. You'll ...
Senior Product Marketing Manager
San Mateo, CA · On-site
$137K - $180K/yr
These are the largest, highest-visibility products in the Freshservice portfolio-the foundation of how we compete, how we win, and how we grow. This is a senior individual contributor role. You'll ...
IT Manager, Help Desk
$115K - $145K/yr
Own and continuously improve Help Desk service management processes, including Freshservice configuration, ticket categorization, queues, workflows, service catalog items, approvals, dashboards ...
IT Manager, Help Desk
$115K - $145K/yr
Own and continuously improve Help Desk service management processes, including Freshservice configuration, ticket categorization, queues, workflows, service catalog items, approvals, dashboards ...
IT Support Lead
Framingham, MA · On-site
$22.25 - $30.50/hr
Utilize IT Service Management tools and ticketing systems (such as Freshservice) to track and resolve issues * Troubleshoot technical problems and provide timely solutions * Create and maintain ...
IT Support Lead
Framingham, MA · On-site
$22.25 - $30.50/hr
Utilize IT Service Management tools and ticketing systems (such as Freshservice) to track and resolve issues * Troubleshoot technical problems and provide timely solutions * Create and maintain ...
IT Manager, Help Desk
$115K - $145K/yr
Own and continuously improve Help Desk service management processes, including Freshservice configuration, ticket categorization, queues, workflows, service catalog items, approvals, dashboards ...
IT Manager, Help Desk
$115K - $145K/yr
Own and continuously improve Help Desk service management processes, including Freshservice configuration, ticket categorization, queues, workflows, service catalog items, approvals, dashboards ...
Qualifications • 3-5 years IT support experience, preferably in healthcare • Experience supporting SaaS/web-based applications • ITSM ticketing system experience (FreshService or similar) • ...
Qualifications • 3-5 years IT support experience, preferably in healthcare • Experience supporting SaaS/web-based applications • ITSM ticketing system experience (FreshService or similar) • ...
Freshservice information
What is a Freshservice job?
A Freshservice job typically refers to a role involving the use or administration of Freshservice, a cloud-based IT service management (ITSM) tool by Freshworks. Professionals in these roles may work as IT support specialists, administrators, or service desk analysts, helping organizations streamline IT operations, automate workflows, and manage incidents, assets, and service requests. Responsibilities often include configuring the platform, troubleshooting issues, and ensuring efficient IT service delivery.
What are the key skills and qualifications needed to thrive in the Freshservice position, and why are they important?
To excel in a Freshservice Administrator or Specialist role, candidates require a solid background in IT service management, troubleshooting, and process optimization, often with a relevant degree or ITIL certification. Experience with Freshservice (or comparable ITSM platforms), ticketing systems, and integrations with other productivity tools is highly valuable. Strong analytical thinking, clear communication, and customer-centric problem-solving are important soft skills for success. These skills ensure effective management of IT support operations, smooth workflow automation, and high user satisfaction within organizations.
What are the typical daily responsibilities of someone working with Freshservice in an IT support environment?
Professionals working with Freshservice in IT support environments are usually responsible for managing and resolving support tickets, maintaining the service catalog, and configuring automation workflows to improve efficiency. They frequently interact with end-users to troubleshoot issues, collaborate with IT teams to implement changes, and might handle system updates or integrations with third-party tools. Additionally, Freshservice specialists often generate reports to monitor service performance and identify areas for improvement. The role is dynamic and fast-paced, offering many opportunities to streamline IT operations and directly influence user satisfaction.
More about Freshservice jobs
What cities are hiring for Freshservice jobs? Cities with the most Freshservice job openings:
What are the most commonly searched types of Freshservice jobs? The most popular types of Freshservice jobs are:
What states have the most Freshservice jobs? States with the most job openings for Freshservice jobs include:
What job categories do people searching Freshservice jobs look for? The top searched job categories for Freshservice jobs are:
Contractor
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Job description
Initech Global is seeking a Freshservice Administrator / ITSM Analyst for a 3-month contract engagement with potential extension based on successful execution of the role. The role is hybrid preferred, with onsite presence preferred when possible. A fully remote arrangement may be considered for the right US based candidate with the required Freshservice, ITSM, and ITIL experience.
This role will support the review, cleanup, configuration, and improvement of an existing Freshservice environment. The consultant will work with IT and business teams to improve helpdesk workflows, onboarding and termination processes, software access requests, SaaS functionality, and Freshservice workspace configuration.
Core Focus Areas
- Understand the current Freshservice workspace configuration, including ticket setup, workflows, and automation actions.
- Support setup of a Facilities Helpdesk with appropriate tickets, workflows, routing, and support processes.
- Rework the Employee Onboarding module, including possible use of the Journeys module.
- Implement and verify Freshservice SaaS module functionality.
- Enhance the “Add/Remove User from Group” process, including support for Entra group access.
- Modernize the “AD_Group_Live” custom object to improve manageability.
- Improve the Software Request workflow, including SaaS and Entra based access control.
- Work with groups such as EAS, Application Development, Facilities, HR, and other stakeholders to review ticket and workflow needs.
- Rework the termination process, with a focus on improving asset recovery.
- Clean up outdated tickets, workflows, automations, and legacy workflow functions.
- Support HR Helpdesk setup if timing allows, including ticket and workflow configuration.
Ideal Candidate Profile
The ideal candidate has hands-on Freshservice administration experience, strong ITSM and ITIL knowledge, and the ability to work directly with business and technical stakeholders. They should be comfortable reviewing existing workflows, identifying gaps, documenting improvements, and making practical configuration changes within Freshservice.
Required Skills
- Freshservice administration and configuration
- ITSM and ITIL process knowledge
- Ticket workflow setup and cleanup
- Service request and approval workflow experience
- SaaS management or software request workflow experience
- Microsoft Entra ID or Active Directory group workflow familiarity
- Strong documentation and stakeholder communication skills
- Ability to work independently in a 3 month contract environment
Scope Note
This role is focused specifically on Freshservice administration, workflow improvement, helpdesk setup, SaaS functionality, onboarding, termination, access request workflows, and related cleanup activities. It is not intended to expand into broader IT operations ownership, software development, infrastructure administration, or unrelated platform transformation work.
Company Description
Initech Global is a leader in the staffing industry, providing consulting, recruiting, and staffing solutions in the fields of information technology, engineering, and manufacturing. Since 2001, Initech Global has been helping companies around the world accomplish their most critical business objectives through our disciplined client service approach, and our unique talent management model. Both client and talent retention continue to surpass 90% since the company’s inception fifteen years ago, and we’ve been recognized by Inc. 5000 as one of the fastest-growing private companies in the US for the last two years. Our clients and employees are the key to our success, and people are at the heart of everything we do. We are Initech Global, and we are Powered By People.
About Initech Global
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Grand Rapids, MI, US
Year founded
2001