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Freshservice Jobs (NOW HIRING)

Simmons Bank

ITAM Data Platform Engineer I

Little Rock, AR · On-site

$109.80K - $131.90K/yr

Utilize APIs (Microsoft Graph, Device42, Freshservice, ControlUp, Workday, Tenable, Cisco DNA, etc.) to support custom integrations and automated workflows. * Leverage Microsoft Power Platform and ...

HireTeq

Service Desk Analyst

Atlanta, GA

$19.75 - $27/hr

Advanced experience with IT Service Management (ITSM) platforms such as ServiceNow, Freshservice, Jira Service Management, IIQ, or equivalent systems * Strong experience supporting Microsoft 365 ...

New

Concordia Group

Help Desk Support II

Carol Stream, IL · On-site

... Freshservice, ensuring SLA adherence and clear documentation • Provide clear, professional communication to end users throughout the ticket lifecycle • Identify recurring issues and escalate ...

Dudek

Temporary Business Operations Analyst II

$31.25 - $38.46/hr

This role independently manages incoming support requests through Freshservice, contributes to reporting and documentation work, and supports the Business Operations team on cross-functional projects ...

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How much do freshservice jobs pay per hour?

As of May 30, 2026, the average hourly pay for freshservice in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What is a Freshservice job?

A Freshservice job typically refers to a role involving the use or administration of Freshservice, a cloud-based IT service management (ITSM) tool by Freshworks. Professionals in these roles may work as IT support specialists, administrators, or service desk analysts, helping organizations streamline IT operations, automate workflows, and manage incidents, assets, and service requests. Responsibilities often include configuring the platform, troubleshooting issues, and ensuring efficient IT service delivery.

What are the key skills and qualifications needed to thrive in the Freshservice position, and why are they important?

To excel in a Freshservice Administrator or Specialist role, candidates require a solid background in IT service management, troubleshooting, and process optimization, often with a relevant degree or ITIL certification. Experience with Freshservice (or comparable ITSM platforms), ticketing systems, and integrations with other productivity tools is highly valuable. Strong analytical thinking, clear communication, and customer-centric problem-solving are important soft skills for success. These skills ensure effective management of IT support operations, smooth workflow automation, and high user satisfaction within organizations.

What are the typical daily responsibilities of someone working with Freshservice in an IT support environment?

Professionals working with Freshservice in IT support environments are usually responsible for managing and resolving support tickets, maintaining the service catalog, and configuring automation workflows to improve efficiency. They frequently interact with end-users to troubleshoot issues, collaborate with IT teams to implement changes, and might handle system updates or integrations with third-party tools. Additionally, Freshservice specialists often generate reports to monitor service performance and identify areas for improvement. The role is dynamic and fast-paced, offering many opportunities to streamline IT operations and directly influence user satisfaction.
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Freshservice jobs near you
Infographic showing various Freshservice job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,791 per year, or $26.3 per hour.
IT Service Management (ITSM) Platform Developer/Administrator

IT Service Management (ITSM) Platform Developer/Administrator

CBIZ, Inc.

Cleveland, OH • On-site

$53 - $72.75/hr

Full-time

Posted 9 days ago

CBIZ rating

7.9

Company rating: 7.9 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

11th of 17 rated bookkeepers and accountants

Job description

Job Description
#LI-AM1 #LI-Hybrid
Responsibilities
We are seeking an ITSM Platform Developer / Administrator to serve as a key technical resource within IT Operations. This role is responsible for designing, configuring, and continuously improving our Freshservice ITSM platform to enable scalable, ITIL-aligned service management.
This role will expand into IT Asset Management (ITAM), IT Operations Management (ITOM), and Configuration Management (CMDB), helping establish foundational capabilities across each area. The ideal candidate combines strong technical expertise in automation, integration, and platform engineering with the ability to support and optimize day-to-day platform operations.
Essential Functions and Primary Duties
IT Service Management:
  • Own the design, configuration, and continuous improvement of the Freshservice platform
  • Design and implement end-to-end service catalog solutions, including forms, workflows, approvals, routing, and automated fulfillment
  • Develop and maintain integrations using APIs, webhooks, and middleware to extend platform capabilities
  • Evaluate, test, and implement new platform features, modules, and enhancements
  • Establish platform standards, including workflow design, naming conventions, and data governance practices
  • Build automation solutions to reduce manual effort and improve service delivery efficiency
  • Document configurations, workflows, and integrations to support knowledge transfer and long-term sustainability

IT Asset Management:
  • Design and deploy Device42 integration for automated asset discovery and infrastructure visibility
  • Design and implement ITAM capabilities within Freshservice, including hardware and software asset tracking, lifecycle workflows, and procurement integration
  • Build and administer asset lifecycle workflows: procurement, assignment, maintenance, and disposition
  • Develop asset reporting, reconciliation processes, and automated discovery synchronization

IT Operations Management:
  • Design and implement ITOM capabilities, including discovery, event management, and orchestration
  • Integrate monitoring and alerting tools to enable centralized event management, alert correlation, and noise reduction
  • Develop automation runbooks and workflows to streamline operational tasks and incident response
  • Build service health dashboards and operational views for critical business services
  • Define event classification and routing logic to improve response times and operational efficienc

Configure Management Database:
  • Define and implement the CMDB data model, including CI classes, attributes, and relationship mapping
  • Build and maintain configuration records for critical infrastructure, applications, and services
  • Establish data quality controls, validation rules, and governance practices to ensure CMDB accuracy
  • Develop service mapping capabilities to support impact analysis for Change and Major Incident Management
  • Partner with technical teams to align CMDB structure with real-world service architecture

Preferred Qualifications
  • 8+ years of experience administering or developing on ITSM platforms (e.g., Freshservice, ServiceNow, Jira Service Management)
  • Proven experience building or maturing ITSM platforms in a growing or evolving environment
  • Hands-on experience implementing ITAM capabilities, including asset discovery, lifecycle management, and inventory control
  • Experience implementing ITOM capabilities (discovery, event management, orchestration)
  • Experience designing and building CMDBs, including CI modeling, service mapping, and data governance
  • Strong integration experience using REST APIs, webhooks, OAuth, and middleware tools
  • Proficiency in scripting languages such as JavaScript, Python, or PowerShell
  • Familiarity with AI-enabled ITSM capabilities (e.g., virtual agents, auto-classification, recommendations)
  • ITIL v4 Foundation certification or strong working knowledge of ITIL practices
  • Strong documentation and communication skills, with the ability to translate technical concepts into business value

Qualifications
Minimum Qualifications
  • College Degree or equivalent
  • 6 years related experience
  • Expert technical knowledge
  • Knowledge of industry regulations
  • Ability to lead and coordinate the team activities of others
  • Ability to formulate, document and recommend new policies and procedures
  • Able to work in and lead a team
  • Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
  • Ability to travel as required by business and on-call availability

About Us
CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.
CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.
Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.

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About CBIZ

Sourced by ZipRecruiter

With over 100 offices and nearly 6,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.

Industry

Business management consulting

Company size

5,001 - 10,000 Employees

Headquarters location

Cleveland, OH, US

Year founded

1987

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