You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times. Responsibilities: * Responding to incoming calls and emails from distributors ...
Quick apply
You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times. Responsibilities: * Responding to incoming calls and emails from distributors ...
Onsite IT Support Technician
Redondo Beach, CA · On-site
$22.75 - $31.25/hr
This role supports end users directly, resolves day-to-day technology issues, maintains accurate documentation in Freshservice, and follows established support processes from intake through closure.
Onsite IT Support Technician
Redondo Beach, CA · On-site
$22.75 - $31.25/hr
This role supports end users directly, resolves day-to-day technology issues, maintains accurate documentation in Freshservice, and follows established support processes from intake through closure.
IT Manager, Help Desk
Vancouver, WA · On-site
$115K - $145K/yr
Own and continuously improve Help Desk service management processes, including Freshservice configuration, ticket categorization, queues, workflows, service catalog items, approvals, dashboards ...
IT Manager, Help Desk
Vancouver, WA · On-site
$115K - $145K/yr
Own and continuously improve Help Desk service management processes, including Freshservice configuration, ticket categorization, queues, workflows, service catalog items, approvals, dashboards ...
You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times. Responsibilities: * Responding to incoming calls and emails from distributors ...
Quick apply
You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times. Responsibilities: * Responding to incoming calls and emails from distributors ...
Serve as the first point of contact for all IT support requests at Updater, triage Freshservice tickets, and resolve Tier 1/2 issues with clear, friendly communication. * Provide white-glove end-user ...
Serve as the first point of contact for all IT support requests at Updater, triage Freshservice tickets, and resolve Tier 1/2 issues with clear, friendly communication. * Provide white-glove end-user ...
Serve as the first point of contact for all IT support requests at Updater, triage Freshservice tickets, and resolve Tier 1/2 issues with clear, friendly communication. * Provide white-glove end-user ...
Quick apply
Serve as the first point of contact for all IT support requests at Updater, triage Freshservice tickets, and resolve Tier 1/2 issues with clear, friendly communication. * Provide white-glove end-user ...
Serve as the first point of contact for all IT support requests at Updater, triage Freshservice tickets, and resolve Tier 1/2 issues with clear, friendly communication. * Provide white-glove end-user ...
Quick apply
Serve as the first point of contact for all IT support requests at Updater, triage Freshservice tickets, and resolve Tier 1/2 issues with clear, friendly communication. * Provide white-glove end-user ...
Own the design, configuration, and continuous improvement of the Freshservice platform * Design and implement end-to-end service catalog solutions, including forms, workflows, approvals, routing, and ...
Own the design, configuration, and continuous improvement of the Freshservice platform * Design and implement end-to-end service catalog solutions, including forms, workflows, approvals, routing, and ...
Serve as the first point of contact for all IT support requests at Updater, triage Freshservice tickets, and resolve Tier 1/2 issues with clear, friendly communication. * Provide white-glove end-user ...
Quick apply
Serve as the first point of contact for all IT support requests at Updater, triage Freshservice tickets, and resolve Tier 1/2 issues with clear, friendly communication. * Provide white-glove end-user ...
IT Help Desk
Attleboro, MA · On-site
$19 - $22/hr
Manage support requests through Freshservice, email, phone, and in person. * Configure, deploy, and maintain computers, mobile devices, and peripherals. * Support onboarding and offboarding ...
IT Help Desk
Attleboro, MA · On-site
$19 - $22/hr
Manage support requests through Freshservice, email, phone, and in person. * Configure, deploy, and maintain computers, mobile devices, and peripherals. * Support onboarding and offboarding ...
ITAM Data Platform Engineer I
Little Rock, AR · On-site
$109K - $131K/yr
Utilize APIs (Microsoft Graph, Device42, Freshservice, ControlUp, Workday, Tenable, Cisco DNA, etc.) to support custom integrations and automated workflows. * Leverage Microsoft Power Platform and ...
ITAM Data Platform Engineer I
Little Rock, AR · On-site
$109K - $131K/yr
Utilize APIs (Microsoft Graph, Device42, Freshservice, ControlUp, Workday, Tenable, Cisco DNA, etc.) to support custom integrations and automated workflows. * Leverage Microsoft Power Platform and ...
Own the design, configuration, and continuous improvement of the Freshservice platform * Design and implement end-to-end service catalog solutions, including forms, workflows, approvals, routing, and ...
Own the design, configuration, and continuous improvement of the Freshservice platform * Design and implement end-to-end service catalog solutions, including forms, workflows, approvals, routing, and ...
IT Helpdesk Intern
San Diego, CA · On-site
$27.50/hr
JumpCloud, Google Workspace, Freshservice, and Slack. The IT Helpdesk Intern will: * Monitor and respond to helpdesk tickets in Freshservice, triaging requests and escalating to senior technicians as ...
IT Helpdesk Intern
San Diego, CA · On-site
$27.50/hr
JumpCloud, Google Workspace, Freshservice, and Slack. The IT Helpdesk Intern will: * Monitor and respond to helpdesk tickets in Freshservice, triaging requests and escalating to senior technicians as ...
IT Support Technician
Southington, CT · On-site
$21.75 - $30/hr
Manage and resolve incident and service requests through Freshservice * Provide walk-up and on-the-floor support for office and plant users * Troubleshoot software, operating system, and application ...
IT Support Technician
Southington, CT · On-site
$21.75 - $30/hr
Manage and resolve incident and service requests through Freshservice * Provide walk-up and on-the-floor support for office and plant users * Troubleshoot software, operating system, and application ...
IT Helpdesk Intern
$27.50/hr
JumpCloud, Google Workspace, Freshservice, and Slack. The IT Helpdesk Intern will: * Monitor and respond to helpdesk tickets in Freshservice, triaging requests and escalating to senior technicians as ...
New
Quick apply
IT Helpdesk Intern
$27.50/hr
JumpCloud, Google Workspace, Freshservice, and Slack. The IT Helpdesk Intern will: * Monitor and respond to helpdesk tickets in Freshservice, triaging requests and escalating to senior technicians as ...
New
Primary Care IT Support Lead
Framingham, MA · On-site
$26 - $36/hr
Maintain FreshService tickets with status updates throughout the lifecycle, regardless of tier. * For vendor-dependent tickets, open and manage parallel ZenDesk tickets with Ethizo, following up at ...
Primary Care IT Support Lead
Framingham, MA · On-site
$26 - $36/hr
Maintain FreshService tickets with status updates throughout the lifecycle, regardless of tier. * For vendor-dependent tickets, open and manage parallel ZenDesk tickets with Ethizo, following up at ...
IT Help Desk
$19 - $22/hr
Manage support requests through Freshservice, email, phone, and in person. * Configure, deploy, and maintain computers, mobile devices, and peripherals. * Support onboarding and offboarding ...
IT Help Desk
$19 - $22/hr
Manage support requests through Freshservice, email, phone, and in person. * Configure, deploy, and maintain computers, mobile devices, and peripherals. * Support onboarding and offboarding ...
IT Helpdesk Intern
$27.50/hr
JumpCloud, Google Workspace, Freshservice, and Slack. The IT Helpdesk Intern will: * Monitor and respond to helpdesk tickets in Freshservice, triaging requests and escalating to senior technicians as ...
New
IT Helpdesk Intern
$27.50/hr
JumpCloud, Google Workspace, Freshservice, and Slack. The IT Helpdesk Intern will: * Monitor and respond to helpdesk tickets in Freshservice, triaging requests and escalating to senior technicians as ...
New
IT Support Technician
Southington, CT · On-site
$21.75 - $30/hr
Manage and resolve incident and service requests through Freshservice * Provide walk-up and on-the-floor support for office and plant users * Troubleshoot software, operating system, and application ...
IT Support Technician
Southington, CT · On-site
$21.75 - $30/hr
Manage and resolve incident and service requests through Freshservice * Provide walk-up and on-the-floor support for office and plant users * Troubleshoot software, operating system, and application ...
IT Help Desk Technician II
Sandy, UT · On-site
$24 - $27/hr
Document issues and resolutions clearly in FreshService and contribute to internal documentation using Loom. * Participate in onboarding and offboarding processes, including hardware setup and ...
IT Help Desk Technician II
Sandy, UT · On-site
$24 - $27/hr
Document issues and resolutions clearly in FreshService and contribute to internal documentation using Loom. * Participate in onboarding and offboarding processes, including hardware setup and ...
Freshservice information
What is a Freshservice job?
A Freshservice job typically refers to a role involving the use or administration of Freshservice, a cloud-based IT service management (ITSM) tool by Freshworks. Professionals in these roles may work as IT support specialists, administrators, or service desk analysts, helping organizations streamline IT operations, automate workflows, and manage incidents, assets, and service requests. Responsibilities often include configuring the platform, troubleshooting issues, and ensuring efficient IT service delivery.
What are the key skills and qualifications needed to thrive in the Freshservice position, and why are they important?
To excel in a Freshservice Administrator or Specialist role, candidates require a solid background in IT service management, troubleshooting, and process optimization, often with a relevant degree or ITIL certification. Experience with Freshservice (or comparable ITSM platforms), ticketing systems, and integrations with other productivity tools is highly valuable. Strong analytical thinking, clear communication, and customer-centric problem-solving are important soft skills for success. These skills ensure effective management of IT support operations, smooth workflow automation, and high user satisfaction within organizations.
What are the typical daily responsibilities of someone working with Freshservice in an IT support environment?
Professionals working with Freshservice in IT support environments are usually responsible for managing and resolving support tickets, maintaining the service catalog, and configuring automation workflows to improve efficiency. They frequently interact with end-users to troubleshoot issues, collaborate with IT teams to implement changes, and might handle system updates or integrations with third-party tools. Additionally, Freshservice specialists often generate reports to monitor service performance and identify areas for improvement. The role is dynamic and fast-paced, offering many opportunities to streamline IT operations and directly influence user satisfaction.
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$17 - $20/hr
Full-time
Posted 9 days ago
Job description
Our client, a large multi-billion dollar company, is seeking a Information Technology Support Specialist to join their team. In this role, you will be responsible for providing exceptional customer service and technical support to a network of distributors across the United States. You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times.
Responsibilities:
- Responding to incoming calls and emails from distributors in a timely and professional manner
- Troubleshooting technical issues and providing technical support to distributors
- Escalating complex issues to senior team members when necessary
- Utilizing Freshservice to track, document, and resolve issues
- Maintaining accurate records of customer interactions and transactions
- Identifying and escalating trends and patterns in customer issues to improve processes
- Providing exceptional customer service and ensuring customer satisfaction
- Participating in team meetings and trainings to enhance technical knowledge and skills
Requirements:
- Bachelor's degree in a related field or an Associate's degree with relevant work experience
- Exceptional customer service and communication skills
- Ability to troubleshoot technical issues and provide technical support
- Familiarity with ticketing systems and chat queues
- Ability to learn and adapt to new technologies and software quickly
- Certifications such as A+, Network+, and Security+ are helpful but not required
- Ability to complete 6 weeks of training
- Ability to work independently and as part of a team
- Ability to multitask and prioritize in a fast-paced environment