Waco, TX · On-site
$17 - $20/hr
You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times. Responsibilities: * Responding to incoming calls and emails from distributors ...
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Waco, TX · On-site
$17 - $20/hr
You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times. Responsibilities: * Responding to incoming calls and emails from distributors ...
Manhattan, NY · On-site
The BA will backfill that gap, working across two systems -- Freshservice for incident triage and Azure DevOps for requirements and defect management. ROLE RESPONSIBILITIES Serve as the primary BA ...
Manhattan, NY · On-site
The BA will backfill that gap, working across two systems -- Freshservice for incident triage and Azure DevOps for requirements and defect management. ROLE RESPONSIBILITIES Serve as the primary BA ...
Manhattan, NY · On-site
$69K - $72K/yr
... Ticketing (Freshservice) • Manage and resolve IT Help Desk tickets through Freshservice in a process-oriented, SLA-compliant manner • Triage, categorize, and prioritize incoming requests ...
Manhattan, NY · On-site
$69K - $72K/yr
... Ticketing (Freshservice) • Manage and resolve IT Help Desk tickets through Freshservice in a process-oriented, SLA-compliant manner • Triage, categorize, and prioritize incoming requests ...
Serve as the first point of contact for all IT support requests at Updater, triage Freshservice tickets, and resolve Tier 1/2 issues with clear, friendly communication. * Provide white-glove end-user ...
Serve as the first point of contact for all IT support requests at Updater, triage Freshservice tickets, and resolve Tier 1/2 issues with clear, friendly communication. * Provide white-glove end-user ...
Dallas, TX · Hybrid
$77K - $108K/yr
Administer, configure, and maintain the Freshservice ITSM platform, including: * Incident, Service Request, Problem, Change, Self-Service, and Asset modules * Workflow automation, business rules ...
Dallas, TX · Hybrid
$77K - $108K/yr
Administer, configure, and maintain the Freshservice ITSM platform, including: * Incident, Service Request, Problem, Change, Self-Service, and Asset modules * Workflow automation, business rules ...
Dallas, TX · On-site
$77K - $108K/yr
Administer, configure, and maintain the Freshservice ITSM platform, including: * Incident, Service Request, Problem, Change, Self-Service, and Asset modules * Workflow automation, business rules ...
Dallas, TX · On-site
$77K - $108K/yr
Administer, configure, and maintain the Freshservice ITSM platform, including: * Incident, Service Request, Problem, Change, Self-Service, and Asset modules * Workflow automation, business rules ...
Serve as the North America AI subject matter expert for Freshservice, partnering with Sales, Solutions Engineering, Customer Success, Product, and Marketing teams to drive AI revenue growth and ...
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Serve as the North America AI subject matter expert for Freshservice, partnering with Sales, Solutions Engineering, Customer Success, Product, and Marketing teams to drive AI revenue growth and ...
Dallas, TX · Hybrid
$77K - $108K/yr
Administer, configure, and maintain the Freshservice ITSM platform, including: * Incident, Service Request, Problem, Change, Self-Service, and Asset modules * Workflow automation, business rules ...
Dallas, TX · Hybrid
$77K - $108K/yr
Administer, configure, and maintain the Freshservice ITSM platform, including: * Incident, Service Request, Problem, Change, Self-Service, and Asset modules * Workflow automation, business rules ...
Milwaukee, WI · Hybrid
$77K - $108K/yr
Administer, configure, and maintain the Freshservice ITSM platform, including: * Incident, Service Request, Problem, Change, Self-Service, and Asset modules * Workflow automation, business rules ...
Milwaukee, WI · Hybrid
$77K - $108K/yr
Administer, configure, and maintain the Freshservice ITSM platform, including: * Incident, Service Request, Problem, Change, Self-Service, and Asset modules * Workflow automation, business rules ...
$69K - $72K/yr
... Freshservice) Manage and resolve IT Help Desktickets through Freshservice in a process-oriented, SLA-compliant manner Triage, categorize, and prioritizeincoming requests; escalate complex issues ...
$69K - $72K/yr
... Freshservice) Manage and resolve IT Help Desktickets through Freshservice in a process-oriented, SLA-compliant manner Triage, categorize, and prioritizeincoming requests; escalate complex issues ...
Serve as the North America AI subject matter expert for Freshservice, partnering with Sales, Solutions Engineering, Customer Success, Product, and Marketing teams to drive AI revenue growth and ...
Serve as the North America AI subject matter expert for Freshservice, partnering with Sales, Solutions Engineering, Customer Success, Product, and Marketing teams to drive AI revenue growth and ...
Serve as the North America AI subject matter expert for Freshservice, partnering with Sales, Solutions Engineering, Customer Success, Product, and Marketing teams to drive AI revenue growth and ...
Quick apply
Serve as the North America AI subject matter expert for Freshservice, partnering with Sales, Solutions Engineering, Customer Success, Product, and Marketing teams to drive AI revenue growth and ...
Maintain accurate ticket documentation and knowledge base content within FreshService. * Mentor Service Desk I team members and support continuous improvement initiatives. * Participate in an on-call ...
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Maintain accurate ticket documentation and knowledge base content within FreshService. * Mentor Service Desk I team members and support continuous improvement initiatives. * Participate in an on-call ...
Charlotte, NC · On-site
$85K - $105K/yr
Comfort working with tools like Asana, FreshService, and JIRA for portfolio tracking, intake, and team workflow. * Strong cross-functional collaboration skills, with proven experience working ...
New
Charlotte, NC · On-site
$85K - $105K/yr
Comfort working with tools like Asana, FreshService, and JIRA for portfolio tracking, intake, and team workflow. * Strong cross-functional collaboration skills, with proven experience working ...
New
Chicago, IL · Hybrid
$77K - $108K/yr
Administer, configure, and maintain the Freshservice ITSM platform, including: * Incident, Service Request, Problem, Change, Self-Service, and Asset modules * Workflow automation, business rules ...
Chicago, IL · Hybrid
$77K - $108K/yr
Administer, configure, and maintain the Freshservice ITSM platform, including: * Incident, Service Request, Problem, Change, Self-Service, and Asset modules * Workflow automation, business rules ...
Maintain accurate ticket documentation and knowledge base content within FreshService. * Mentor Service Desk I team members and support continuous improvement initiatives. * Participate in an on-call ...
Maintain accurate ticket documentation and knowledge base content within FreshService. * Mentor Service Desk I team members and support continuous improvement initiatives. * Participate in an on-call ...
Maintain accurate ticket documentation and knowledge base content within FreshService. * Mentor Service Desk I team members and support continuous improvement initiatives. * Participate in an on-call ...
Maintain accurate ticket documentation and knowledge base content within FreshService. * Mentor Service Desk I team members and support continuous improvement initiatives. * Participate in an on-call ...
Maintain accurate ticket documentation and knowledge base content within FreshService. * Mentor Service Desk I team members and support continuous improvement initiatives. * Participate in an on-call ...
Maintain accurate ticket documentation and knowledge base content within FreshService. * Mentor Service Desk I team members and support continuous improvement initiatives. * Participate in an on-call ...
Charlotte, NC · On-site +1
$85K - $105K/yr
Comfort working with tools like Asana, FreshService, and JIRA for portfolio tracking, intake, and team workflow. * Strong cross-functional collaboration skills, with proven experience working ...
New
Charlotte, NC · On-site +1
$85K - $105K/yr
Comfort working with tools like Asana, FreshService, and JIRA for portfolio tracking, intake, and team workflow. * Strong cross-functional collaboration skills, with proven experience working ...
New
Maintain accurate ticket documentation and knowledge base content within FreshService. * Mentor Service Desk I team members and support continuous improvement initiatives. * Participate in an on-call ...
Maintain accurate ticket documentation and knowledge base content within FreshService. * Mentor Service Desk I team members and support continuous improvement initiatives. * Participate in an on-call ...
A Freshservice job typically refers to a role involving the use or administration of Freshservice, a cloud-based IT service management (ITSM) tool by Freshworks. Professionals in these roles may work as IT support specialists, administrators, or service desk analysts, helping organizations streamline IT operations, automate workflows, and manage incidents, assets, and service requests. Responsibilities often include configuring the platform, troubleshooting issues, and ensuring efficient IT service delivery.
To excel in a Freshservice Administrator or Specialist role, candidates require a solid background in IT service management, troubleshooting, and process optimization, often with a relevant degree or ITIL certification. Experience with Freshservice (or comparable ITSM platforms), ticketing systems, and integrations with other productivity tools is highly valuable. Strong analytical thinking, clear communication, and customer-centric problem-solving are important soft skills for success. These skills ensure effective management of IT support operations, smooth workflow automation, and high user satisfaction within organizations.
Professionals working with Freshservice in IT support environments are usually responsible for managing and resolving support tickets, maintaining the service catalog, and configuring automation workflows to improve efficiency. They frequently interact with end-users to troubleshoot issues, collaborate with IT teams to implement changes, and might handle system updates or integrations with third-party tools. Additionally, Freshservice specialists often generate reports to monitor service performance and identify areas for improvement. The role is dynamic and fast-paced, offering many opportunities to streamline IT operations and directly influence user satisfaction.
$17 - $20/hr
Full-time
Re-posted yesterday
