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Freshservice Jobs (NOW HIRING)

Updater

IT Engineer

Serve as the first point of contact for all IT support requests at Updater, triage Freshservice tickets, and resolve Tier 1/2 issues with clear, friendly communication. * Provide white-glove end-user ...

Combined Metals

IT Support Technician

Southington, CT · On-site

$21.75 - $30/hr

Manage and resolve incident and service requests through Freshservice * Provide walk-up and on-the-floor support for office and plant users * Troubleshoot software, operating system, and application ...

Goddard Systems

Support Engineer

King Of Prussia, PA · On-site

Own incidents and service requests end-to-end in the ITSM platform (Freshservice): triage, diagnose, resolve, document, and close with clear, professional ticket notes and closure summaries

InstantServe LLC

QA Engineer

Omaha, NE · On-site

Identify, isolate, and thoroughly document software bugs in FreshService and Azure DevOps with clear, reproducible steps, logs, and video/screenshot evidence. • Cross-Functional Collaboration:

Freshworks

Principal AI Solutions Engineer

Boston, MA · On-site +1

Serve as the North America AI subject matter expert for Freshservice, partnering with Sales, Solutions Engineering, Customer Success, Product, and Marketing teams to drive AI revenue growth and ...

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Freshservice information

What does Freshservice do?

Freshservice is an IT service management (ITSM) platform that helps organizations manage and automate their IT support processes. It includes features such as incident management, asset management, change management, and a self-service portal, enabling IT teams to improve efficiency and service delivery.

What is a Freshservice job?

A Freshservice job typically refers to a role involving the use or administration of Freshservice, a cloud-based IT service management (ITSM) tool by Freshworks. Professionals in these roles may work as IT support specialists, administrators, or service desk analysts, helping organizations streamline IT operations, automate workflows, and manage incidents, assets, and service requests. Responsibilities often include configuring the platform, troubleshooting issues, and ensuring efficient IT service delivery.

Is Fresh a good company to work for?

Freshservice is a cloud-based IT service management tool, not a company. If you are referring to a company associated with this product, reviews suggest that work environments can vary, and employee experiences depend on the specific organization. It is advisable to research the particular employer for detailed insights into their workplace culture and benefits.

What are the key skills and qualifications needed to thrive in the Freshservice position, and why are they important?

To excel in a Freshservice Administrator or Specialist role, candidates require a solid background in IT service management, troubleshooting, and process optimization, often with a relevant degree or ITIL certification. Experience with Freshservice (or comparable ITSM platforms), ticketing systems, and integrations with other productivity tools is highly valuable. Strong analytical thinking, clear communication, and customer-centric problem-solving are important soft skills for success. These skills ensure effective management of IT support operations, smooth workflow automation, and high user satisfaction within organizations.

What are the typical daily responsibilities of someone working with Freshservice in an IT support environment?

Professionals working with Freshservice in IT support environments are usually responsible for managing and resolving support tickets, maintaining the service catalog, and configuring automation workflows to improve efficiency. They frequently interact with end-users to troubleshoot issues, collaborate with IT teams to implement changes, and might handle system updates or integrations with third-party tools. Additionally, Freshservice specialists often generate reports to monitor service performance and identify areas for improvement. The role is dynamic and fast-paced, offering many opportunities to streamline IT operations and directly influence user satisfaction.

What jobs make $3,000 a day?

High-paying jobs that can earn $3,000 or more per day include specialized roles such as senior software engineers, investment bankers, corporate lawyers, and certain medical specialists. These positions typically require advanced skills, extensive experience, and often involve high-pressure environments or significant responsibilities.

What jobs pay 4000 a week without a degree?

Jobs that can pay $4,000 a week without a degree often include skilled trades such as electricians, plumbers, or HVAC technicians, which require technical training or apprenticeships. Sales roles like real estate agents or high-ticket sales can also reach this income level with experience and strong performance. Additionally, some freelance or entrepreneurial opportunities in digital marketing, web development, or consulting may achieve this income without formal degrees.
More about Freshservice jobs
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What are the most commonly searched types of Freshservice jobs? The most popular types of Freshservice jobs are:
What states have the most Freshservice jobs? States with the most job openings for Freshservice jobs include:
What job categories do people searching Freshservice jobs look for? The top searched job categories for Freshservice jobs are:
Freshservice jobs near you
Infographic showing various Freshservice job openings in the United States as of July 2026, with employment types broken down into 92% Full Time, 3% Part Time, 1% Temporary, and 4% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution.
FULLY REMOTE - Helpdesk Technician in North Carolina

FULLY REMOTE - Helpdesk Technician in North Carolina

PROTOCALL SERVICES INC.

Charlotte, NC

$19/hr

Other

Posted 7 days ago

New

Job description

The Helpdesk Technician I (HTI) serves as the first point of contact for employees seeking technical assistance. This role provides frontline technical support, resolves routine hardware, software, and account issues, and appropriately escalates complex incidents to other members of the IT team. The Helpdesk Technician I is responsible for delivering timely, professional customer service while supporting the organization's technology environment. This position reports to the Assistant IT Director.

Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of each employee to manage their stress in a way that sustains our commitment to the highest level of client care, customer service, professional conduct, and a supportive work environment. 

Typical Duties:
The Helpdesk Technician’s principal responsibility is to respond and support Protocall’s Helpdesk Ticketing processes and ongoing care and support of all IT related initiatives.  
Typical duties may include:

    Process Service Requests to resolution or escalate to other IT Team members using Freshservice within required timelines
    Record events/problems and their resolution in Freshservice
    Document all end user communication in Freshservice
    Answer queries on basic technical issues and offer advice to solve them
    Provide helpdesk and technical support either by phone or remote access
    Respond to IT issues; hardware maintenance, software, networking, etc. within required timelines
    Assist in troubleshooting for system errors
    Assist with the implementation and support of new software and features
    Identify and suggest possible improvements on procedures
    Support and administration of all IT related systems and databases
    May have inadvertent access to PHI in the course of performing IT support and administration functions.
    Detailed Standards and Expectations are listed in the Helpdesk Standards document, provided at time of employment
    Performs other duties as requested


This position will require excellent communication and time management skills; the ability to hold several on-going projects and tasks in varying degrees of priority; awareness of the channels of escalation and when to consult.  Work will vary from long-term projects to quick and effective tasking.  The ability to both work independently and in collaboration with others, as well as comfort with ambiguity will serve this position well.
 

    High school degree or equivalent; bachelor’s degree in computer science, information systems, or behavioral health related field preferred
    Proven experience as a help desk technician or other customer support role
    Tech savvy with working knowledge of office automation products, databases and remote control
    Good understanding of computer systems, mobile devices and other tech products
    Ability to diagnose and resolve basic technical issues
    Excellent written and verbal communication skills
 

Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of each employee to manage their stress in a way that sustains our commitment to the highest level of client care, customer service, professional conduct, and a supportive work environment. 

Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.

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