ZipRecruiter

Log In

1

Freshservice Jobs (NOW HIRING)

Freshworks

Principal AI Solutions Engineer

Boston, MA · On-site +1

Serve as the North America AI subject matter expert for Freshservice, partnering with Sales, Solutions Engineering, Customer Success, Product, and Marketing teams to drive AI revenue growth and ...

HealthDrive

Primary Care IT Support Lead

Framingham, MA · Hybrid

$26 - $36/hr

Maintain FreshService tickets with status updates throughout the lifecycle, regardless of tier. * For vendor-dependent tickets, open and manage parallel ZenDesk tickets with Ethizo, following up at ...

Morgan & Morgan, P.A.

IT Litify Support Tech

Tampa, FL

$20.25 - $28/hr

Record and document all requests, incidents, and troubleshooting steps in our Freshservice platform. * Maintain a high First Call Resolution rate and meet key performance indicators (KPIs), including ...

InstantServe LLC

QA Engineer

Omaha, NE · On-site

Identify, isolate, and thoroughly document software bugs in FreshService and Azure DevOps with clear, reproducible steps, logs, and video/screenshot evidence. • Cross-Functional Collaboration:

BradyPLUS

IT Support/Help Desk Specialist

Bell, CA · On-site

The IT Support Specialist serves as a primary point of contact for end-user technical support, managing incidents and service requests through Freshservice while meeting established SLAs. The role ...

next page

Showing results 1-20

All JobsFreshservice Jobs

Freshservice information

What is a Freshservice job?

A Freshservice job typically refers to a role involving the use or administration of Freshservice, a cloud-based IT service management (ITSM) tool by Freshworks. Professionals in these roles may work as IT support specialists, administrators, or service desk analysts, helping organizations streamline IT operations, automate workflows, and manage incidents, assets, and service requests. Responsibilities often include configuring the platform, troubleshooting issues, and ensuring efficient IT service delivery.

What are the key skills and qualifications needed to thrive in the Freshservice position, and why are they important?

To excel in a Freshservice Administrator or Specialist role, candidates require a solid background in IT service management, troubleshooting, and process optimization, often with a relevant degree or ITIL certification. Experience with Freshservice (or comparable ITSM platforms), ticketing systems, and integrations with other productivity tools is highly valuable. Strong analytical thinking, clear communication, and customer-centric problem-solving are important soft skills for success. These skills ensure effective management of IT support operations, smooth workflow automation, and high user satisfaction within organizations.

What are the typical daily responsibilities of someone working with Freshservice in an IT support environment?

Professionals working with Freshservice in IT support environments are usually responsible for managing and resolving support tickets, maintaining the service catalog, and configuring automation workflows to improve efficiency. They frequently interact with end-users to troubleshoot issues, collaborate with IT teams to implement changes, and might handle system updates or integrations with third-party tools. Additionally, Freshservice specialists often generate reports to monitor service performance and identify areas for improvement. The role is dynamic and fast-paced, offering many opportunities to streamline IT operations and directly influence user satisfaction.

More about Freshservice jobs
What cities are hiring for Freshservice jobs? Cities with the most Freshservice job openings:
What are the most commonly searched types of Freshservice jobs? The most popular types of Freshservice jobs are:
What states have the most Freshservice jobs? States with the most job openings for Freshservice jobs include:
What job categories do people searching Freshservice jobs look for? The top searched job categories for Freshservice jobs are:
Freshservice jobs near you
Infographic showing various Freshservice job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Desktop Support Technician

Desktop Support Technician

Triune Infomatics Inc

Carson City, NV • On-site

$19.75 - $25.25/hr

Other

Posted 2 days ago

Job description

Role: Desktop Support Technician
Location: Carson City, NV (Onsite – 5 Days per Week)
Duration: 6+ Months
Overview: We are seeking a highly skilled Desktop Support Technician to provide exceptional end-user support and ensure a seamless IT support experience for our users. This role requires a proactive professional with strong technical expertise, excellent communication skills, and a commitment to delivering white-glove service in a fast-paced environment.
Key Responsibilities:

·         Provide white-glove support to our users via email, walk-ups and from MS Teams.

·         Maintain ticketing system hygiene and ensure timely resolution of issues.

·         Utilize FreshService ticketing system to manage user tickets.

·         Asset management and inventory.

·         Troubleshoot and repair desktop and laptop hardware (primarily Dell Latitude platforms).

·         Diagnose and resolve Windows 10/11 Pro OS issues.

·         Install and troubleshoot Microsoft Office 365 applications.

·         Manage Windows 11 imaging and deployment systems for new hires and or existing users.

·         Onboard new hires, contractors and or consultants on new hardware.

·         Assist with Microsoft MFA Authenticator issues.

·         Assist Security Operations team with CrowdStrike security-related endpoint issues.

·         Support Global Protect VPN connectivity and resolve network-related endpoint problems.

·         Perform user data migrations to new laptops, ensuring smooth transitions.

·         Troubleshoot printer connectivity (desktop, laptop and label printers).

·         Install and troubleshoot SecOps approved software applications.

·         Promote IT security best practices and enforce Acceptable Use Policies.

·         Collaborate with the IT End User Services Manager, providing regular updates on progress and challenges.


Qualifications:

·         Hands-on experience with Dell desktop hardware with troubleshooting and Dell RMA.

·         Experience with IT Ticketing systems preferably FreshService.

·         Experience in troubleshooting VPN agent on endpoint connectivity issues.

·         Experience with user data migration and endpoint setup.

·         Excellent communication and interpersonal skills.


Preferred Skills:

·         5 Years experience with Microsoft Windows OS 10/11.

·         5 Years experience with Microsoft Office 365.

·         Microsoft Intune, Entra or related certifications.

·         Experience supporting remote employees.

·         Familiarity with Dell Latitude models and hardware configurations.

·         Knowledge and Practice of S ecurity Best Practices and Clear Desk Policies

Apply