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Freshservice Jobs (NOW HIRING)

Simmons Bank

ITAM Data Platform Engineer I

Little Rock, AR · Remote

$109.80K - $131.90K/yr

Utilize APIs (Microsoft Graph, Device42,Freshservice,ControlUp, Workday, Tenable, Cisco DNA, etc.) to support custom integrations and automated workflows. * LeverageMicrosoft Power Platform andits ...

HealthDrive

Primary Care IT Support Lead

Framingham, MA · Hybrid

$26 - $36/hr

Maintain FreshService tickets with status updates throughout the lifecycle, regardless of tier. * For vendor-dependent tickets, open and manage parallel ZenDesk tickets with Ethizo, following up at ...

Teamwass

Help Desk Technician, IT

New York, NY · On-site

$45K - $52K/yr

Log, track, and manage support requests using Freshservice (or similar ticketing system) * Ensure timely resolution or escalation of incidents and service requests * Assist with user account setup ...

Morgan & Morgan, P.A.

IT Litify Support Tech

Tampa, FL · On-site

$20.25 - $28/hr

Record and document all requests, incidents, and troubleshooting steps in our Freshservice platform. * Maintain a high First Call Resolution rate and meet key performance indicators (KPIs), including ...

Rebel Athletic

Senior Helpdesk Technician

Carrollton, TX · On-site

$19.25 - $26/hr

The technician supports daily IT operations, system administration tasks, Microsoft 365 and Entra ID environments, endpoint management through Intune, and Freshservice ITSM processes. The ideal ...

Smartly

IT Specialist

New York, NY

$85K - $105K/yr

Administer and enhance our servicedesk platform (Freshservice, Jira Service Management, or similar), including workflow tweaks and selfservice portal updates. * Support SLAs/OLAs reporting; suggest ...

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How much do freshservice jobs pay per hour?

As of May 30, 2026, the average hourly pay for freshservice in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What is a Freshservice job?

A Freshservice job typically refers to a role involving the use or administration of Freshservice, a cloud-based IT service management (ITSM) tool by Freshworks. Professionals in these roles may work as IT support specialists, administrators, or service desk analysts, helping organizations streamline IT operations, automate workflows, and manage incidents, assets, and service requests. Responsibilities often include configuring the platform, troubleshooting issues, and ensuring efficient IT service delivery.

What are the key skills and qualifications needed to thrive in the Freshservice position, and why are they important?

To excel in a Freshservice Administrator or Specialist role, candidates require a solid background in IT service management, troubleshooting, and process optimization, often with a relevant degree or ITIL certification. Experience with Freshservice (or comparable ITSM platforms), ticketing systems, and integrations with other productivity tools is highly valuable. Strong analytical thinking, clear communication, and customer-centric problem-solving are important soft skills for success. These skills ensure effective management of IT support operations, smooth workflow automation, and high user satisfaction within organizations.

What are the typical daily responsibilities of someone working with Freshservice in an IT support environment?

Professionals working with Freshservice in IT support environments are usually responsible for managing and resolving support tickets, maintaining the service catalog, and configuring automation workflows to improve efficiency. They frequently interact with end-users to troubleshoot issues, collaborate with IT teams to implement changes, and might handle system updates or integrations with third-party tools. Additionally, Freshservice specialists often generate reports to monitor service performance and identify areas for improvement. The role is dynamic and fast-paced, offering many opportunities to streamline IT operations and directly influence user satisfaction.
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Infographic showing various Freshservice job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,791 per year, or $26.3 per hour.
ITAM Data Platform Engineer I

ITAM Data Platform Engineer I

Simmons Bank

Little Rock, AR • Remote

$109.80K - $131.90K/yr

Full-time

Posted 27 days ago

Simmons Bank rating

7.6

Company rating: 7.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

80th of 141 rated banks

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Position Summary

TheITAMData Platform Engineeris responsible forthe administration, automation, security, monitoring, and operational support of enterprisedataplatforms and associated data services. This role spans traditionalITAMfunctions as well as broader responsibilities involving data platforms, CMDB administration, automation tooling, identity integrations, reporting platforms, andcloudbasedservices. The position plays a critical role in ensuring data availability, integrity, security, performance, and operational compliance across multiple enterprise systems and platforms.

Essential Duties and Responsibilities

Automation, Integration & Data Engineering

  • Develop andmaintainautomation using SQL, PowerShell,Power Platform, Logic Apps, and scheduled tasks.

  • Build and standardize data loading processes, including structured and unstructured (JSON) data ingestion.

  • Utilize APIs (Microsoft Graph, Device42,Freshservice,ControlUp, Workday, Tenable, Cisco DNA, etc.) to support custom integrations and automated workflows.

  • LeverageMicrosoft Power Platform andits correspondingAPIs/gatewaysformonitoring, and reporting mechanisms.

  • Support Microsoft Fabricdataplatform.

Platform, CMDB & Asset Management

  • Administer andmaintainthe CMDB as unstructured data (JSON) within database and reporting platforms.

  • Design, implement, and maintain CMDB database structures, views, reports, and data refresh processes.

  • Administer Device42, includingdiscoveryjobs, integrations, API usage, updates, certificates, SSO, and data remediation.

  • AdministerFreshserviceasset mappings, integrations, workflows, and data exports.

  • Troubleshoot and resolve data conflicts between Device42,Freshservice, and related systems.

  • Create training and process documentation for CMDB, Device42, and related platforms.

Operational Support

  • Provideoncallsupport coverage andparticipatein incident response.

  • Coordinate with application vendors and internal teams for platform issues and enhancements.

  • Design andmaintainautomated operational schedules, reports, and monitoring dashboards.

Qualifications

Education and/or Experience

  • Bachelor's degree in Information Technology, Computer Science, or a related field,or equivalent4 yearshandsonexperience.

  • Demonstrated experience supporting enterprise SQL Server environments and associated data platforms.

General Skills

  • Strong analytical and troubleshooting capabilities acrossdata solutions, integrations, and automation.

  • Ability to design, document, and support complex data and automation solutions.

  • Strong operational discipline with attention to performance, security, and reliability.

  • Effective communication skills for technical documentation, training, andcrossteamcollaboration.

  • Ability to manage multiple concurrent initiatives in production environments.

Computer / Application Skills

  • SQL Server, PowerShell

  • Azure Log Analytics

  • Microsoft Fabric

  • PowerPlatform (Power BI, Power BI Gateway, Power BI APIs,etc...)

  • SharePointOnline

  • APIdrivenintegrations

  • Office 365 stack

Certificates, Licenses, Registrations

  • Relevant certifications indata platform automation or cloud technologies are preferred but notrequired.

Other Qualifications

  • Experience working in regulated,auditsensitiveenvironments.

  • Familiarity with change management, production release controls, and operational governance.

  • Willingness toparticipateinoncallrotations andafterhoursoperational support.

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.

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