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Remote Tier 2 Support Jobs (NOW HIRING)

Home - ARETEC

Tier 2 Analyst

Washington, DC · Remote

We are seeking a Tier 2 Analyst to support enterprise SOC operations by reviewing and responding to ... Remote position. Additional Notes: Benefits At Aretec, we believe that our employees are our ...

Aretec Inc

Tier 2 Analyst

Washington, DC · Remote

We are seeking a Tier 2 Analyst to support enterprise SOC operations by reviewing and responding to ... Remote position. Additional Notes: Benefits At Aretec, we believe that our employees are our ...

Blossom

Lead Client Support Specialist, Card Operations

FL · On-site +1

$75K - $85K/yr

Provide technical leadership and day-to-day guidance to Tier 1 and Tier 2 Support Specialists. * Serve as an escalation point for complex technical and system-related issues. * Assist the Client ...

Sigma Information Group

Associate Consultant

Austin, TX · On-site +1

As directed, take ownership for resolving Tier 1 and Tier 2 support requests, including virus scans ... Remote access technologies (VPN and RDS) * Windows Server * Active Directory * File Systems and ...

Rethink

Product Support Specialist, Tier II

Austin, TX · On-site +1

The Product Support Specialist (Tier II) at Rethink is a client-facing, technical, and resourceful individual responsible for efficiently addressing escalated support cases with a client-centric ...

Point Broadband

Network Support Specialist

... LI-remote Summary: This position is a Tier 2 Technical Support Specialist, and responsible for resolving more advanced customer connectivity issues. This role focuses on troubleshooting internet ...

Radiology Partners

IT Support Analyst II

$55K - $65K/yr

... Type Remote State Remote Employment Type Full-time (30+ hrs/week)/FULLTIME Description ... Provide Tier 2 support for IT projects, including system upgrades, application testing, and routine ...

Radiology Partners

IT Support Analyst II

$55K - $65K/yr

Provide Tier 2 support for IT projects, including system upgrades, application testing, and routine ... Experience with remote support tools, ticketing systems, and clear communication to both technical ...

MacStadium

Senior Technical Support Engineer

Atlanta, GA · On-site +1

$80K - $100K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... Ramp into Tier 2 support across Orka, Citrix, and bare metal - developing the product expertise to ...

MacStadium

Senior Technical Support Engineer

Atlanta, GA · Remote

$80K - $100K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... Ramp into Tier 2 support across Orka, Citrix, and bare metal -- developing the product expertise to ...

radiology partners

IT Support Analyst II

$55K - $65K/yr

Remote Work Location Type: Remote WHO WE ARE AND WHAT WE DO: Radiology Partners, through its ... Provide Tier 2 support for IT projects, including system upgrades, application testing, and routine ...

Switchfly

Tier 2 Production Engineer

CO · Remote

This is a fully remote position open to candidates based in the United States. What You'll Do ... Provide top-notch technical support to internal team members, delivering high-quality service and ...

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How much do remote tier 2 support jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote tier 2 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Tier 2 Support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

How do Remote Tier 2 Support professionals typically collaborate with Tier 1 and Tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are Remote Tier 2 Support roles?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.
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What cities are hiring for Remote Tier 2 Support jobs? Cities with the most Remote Tier 2 Support job openings:
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Remote Tier 2 Support jobs near you
Infographic showing various Remote Tier 2 Support job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
System Support Specialist- Tier II

System Support Specialist- Tier II

Spectra Logic

Boulder, CO • On-site, Remote

Full-time

Posted 11 days ago

Job description

System Support Specialist (Tier II)
Job Summary
Provides advanced 24/7 technical support for customer environments and Spectra Logic systems, focusing on resolving complex issues that have been escalated beyond initial support. This role ensures a high-quality customer experience by delivering accurate, timely resolutions while meeting defined service-level agreements. It serves as a core technical contributor and a foundation for progression into System Support Engineering, or other departments external to Support which require a foundation of product expertise.
ESSENTIAL FUNCTIONS
  • Resolves escalated customer issues by performing technical analysis of hardware, operating systems, and backup environments, delivering accurate and complete solutions that restore functionality and maintain customer satisfaction.
  • Manages assigned support tickets from escalation through resolution, ensuring adherence to defined SLAs for response and closure while maintaining clear and professional communication with customers.
  • Diagnoses issues across customer environments, including SAN architecture, network protocols, and system integrations, applying structured troubleshooting methods to identify root causes.
  • Documents troubleshooting steps, resolutions, and system behaviors in support systems to ensure knowledge continuity and enable future issue resolution.
  • Collaborates with Tier I support and peer specialists to clarify issues, share knowledge, and improve overall support effectiveness.
  • Provides technical guidance to Tier I staff on escalated issues, supporting skill development and improving first-level resolution capability.
  • Participates in on-call rotation to provide 24x7 support coverage, responding to critical issues within defined service expectations.
ADDITIONAL RESPONSIBILITIES
  • Contributes to internal knowledge base development and documentation improvements.
  • Participates in cross-functional troubleshooting efforts with engineering or field teams as needed.
  • Supports testing or validation of fixes, patches, or system changes when required.
  • Assists with onboarding support for new team members through knowledge sharing and shadowing.
Qualifications / Experience / Competencies
Required (Day 1): 
  • 2–4+ years of experience in technical support, systems administration, or a related customer-facing technical role.
  • Working knowledge of data storage environments, including SAN architecture, Fibre Channel, and Ethernet networking.
  • Experience supporting Windows and/or Unix-based operating systems.
  • Demonstrated ability to troubleshoot complex technical issues using structured, logical problem-solving methods.
  • Ability to manage multiple priorities while maintaining responsiveness and professionalism with customers.
Preferred: 
  • Experience as a backup, systems, or SAN administrator.
  • Familiarity with backup software platforms and RAID/storage systems.
  • Relevant certifications (e.g., MCSE or equivalent) or demonstrated equivalent experience.
  • Fluency in Spanish
EDUCATION
High School or GED required. Bachelor’s Degree preferred, but not required. Relevant technical experience in systems, storage, or support environments demonstrates the necessary foundation for this role.
Work Environment
Primarily remote or hybrid office environment. Work is performed at a computer with regular interaction via phone, email, and support systems.
Physical Demands
Primarily sedentary, with extended periods of computer use. Occasional light physical activity may be required.
Travel
Up to approximately three weeks per year.
COMPENSATION: 
Base salary range $72,000 - 100,000 annually. While this salary range is a good faith and reasonable estimate, a candidate’s actual salary will be competitive based on a variety of factors including the candidate’s knowledge, skills, experience and location within the range.  
Career Progression
This role is designed for individuals who want to deepen technical expertise and progress into a Senior Systems Support Specialist, or a System Support Engineer role, with increasing ownership of complex systems and solutions. This role also allows transfer to other Spectra Logic departments external to Support which require a foundation of product expertise.