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Cxone Jobs (NOW HIRING)

Staffingine LLC

NICE CXone Architect

Las Vegas, NV · On-site

NICE CXone Architect Job Location: Las Vegas, NV Job Type: Contract • Define endtoend technical architecture for NICE CXone implementations • Design scalable and resilient solutions for IVR and ...

Vheda Health

NICE CXone Engineer

Columbia, MD · On-site

$100K - $127K/yr

The NICE CXone Engineer is responsible for the configuration, administration, optimization, and ongoing support of the NICE CXone contact center platform. This role ensures stable operations, secure ...

Transcend Softech LLC

NiCE CXone Architect

Dallas, TX · Remote

$64.50 - $85/hr

NiCE CXone Architect Dallas or Remote Long Term Contract Architect with NiCE CXone. Location is preferred as Dallas, but open to US or Canada. Needs to be strong on NiCE CXone and experience on ...

Diverse Lynx Llc

NICE CXone Sr. Developer

Dearborn, MI · On-site

$65/hr

NICE CXone Sr. Developer Job Location :: Dearborn, MI Job Duration :: 6 Months Rate :: $65/Hr NICE CXone Sr. Developer Overall Experience 5+ years Qualification Bachelor's degree Key Competencies • ...

Capgemini

NICE CXone Developer Lead

Cincinnati, OH · On-site

They are seeking an experienced NICE CXone Development Lead to provide technical leadership, solution design, and delivery ownership on the NICE CXone platform, focusing on configuration, IVR/Studio ...

Infosys

NiCE CXone Developer

Richardson, TX · On-site

Required : • Design, Develop NICE CXone architecture and call flows for voice and digital channels for inbound/outbound with LiveVox • Develop High Level Design and Low Level Design, including ...

New

Samprasoft

NICE CXone migrations contact center

NICE CXone Migrations--Contact Center C2H role Remote This is a Senior I O engineer position focused on CXone migrations and support. We are building a team to take over all NICE CXone migrations ...

Diverse Lynx

Technical Lead NICE CXONE

Diverse Lynx is seeking a skilled Technical Lead NICE CXONE InContact Contact Center Engineer to join their team. The ideal candidate will work with cross-functional teams to support and implement ...

Infosys

NiCE CXone Lead

Richardson, TX · On-site

$151K/yr

Required : • Design, Develop NICE CXone architecture and call flows for voice and digital channels for inbound/outbound with LiveVox • Develop High Level Design and Low Level Design, including ...

TTEC Digital

Principal Architect, NICE CXone

Austin, TX

$170K - $200K/yr

NICE CXone highly preferred. * Experience with enterprise level CCaaS architecture for complex business needs. * Cloud Network infrastructure experience. * Experience creating and presenting to ...

TTEC Digital

Principal Architect, NICE CXone

Austin, TX · On-site +1

$170K - $200K/yr

NICE CXone highly preferred. * Experience with enterprise level CCaaS architecture for complex business needs. * Cloud Network infrastructure experience. * Experience creating and presenting to ...

Infosys

NiCE CXone Developer

Richardson, TX · On-site

Required Skill and Experience Design, Develop NICE CXone architecture and call flows for voice and digital channels for inbound/outbound with LiveVox Develop High Level Design and Low Level Design ...

New

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Cxone information

What is a Cxone?

Cxone, also known as NICE CXone, is a cloud-based customer experience platform designed to help businesses manage and optimize their contact center operations. It offers tools for omnichannel routing, workforce optimization, analytics, and automation, enabling organizations to deliver seamless customer service across various communication channels. Cxone integrates with other business systems and provides insights to improve both agent performance and customer satisfaction.

How does a CXone Specialist typically collaborate with other departments to improve customer experience?

As a CXone Specialist, you will frequently work cross-functionally with teams such as IT, customer service, and operations to optimize contact center workflows and technology integrations. You may be involved in gathering feedback from frontline agents, translating business needs into technical requirements, and testing new features or updates. Regular communication and collaboration are essential, as you help ensure that the CXone platform supports overall business goals while also delivering a seamless customer experience.

What is the difference between Cxone vs Customer Service Representative?

AspectCxoneCustomer Service Representative
Required CredentialsTypically requires technical certifications or training in contact center platformsHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, technical support teams, customer service departmentsRetail stores, call centers, office settings
Employer & Industry UsageUsed by tech companies, telecoms, and customer support firmsUsed across retail, banking, healthcare, and service industries
Search & Comparison IntentPeople comparing technical support roles involving contact center platformsIndividuals seeking general customer service roles

While Cxone specialists focus on technical support within contact centers, Customer Service Representatives handle general customer inquiries. Both roles are essential in customer support but differ in technical requirements and work environments.

What are the key skills and qualifications needed to thrive as a CXone Administrator, and why are they important?

To thrive as a CXone Administrator, you need a solid understanding of contact center operations, cloud-based telephony, and experience with NICE CXone platform configuration, typically supported by relevant IT or computer science education. Familiarity with tools such as CXone Studio, APIs, workforce management systems, and CXone certification is highly valuable. Strong analytical thinking, problem-solving abilities, and effective communication skills help administrators optimize workflows and support users. These skills ensure seamless platform performance, improved customer experiences, and efficient contact center operations.
More about Cxone jobs
What cities are hiring for Cxone jobs? Cities with the most Cxone job openings:
What states have the most Cxone jobs? States with the most job openings for Cxone jobs include:
What job categories do people searching Cxone jobs look for? The top searched job categories for Cxone jobs are:
Cxone jobs near you
Infographic showing various Cxone job openings in the United States as of June 2026, with employment types broken down into 60% Full Time, and 40% Contract. Highlights an 80% In-person, and 20% Remote job distribution.
NICE CXone Architect

NICE CXone Architect

Staffingine LLC

Las Vegas, NV • On-site

Contractor

Posted 19 days ago

Job description

Job Title:  NICE CXone Architect
Job Location: Las Vegas, NV 
Job Type: Contract

Job Description:

•             Define endtoend technical architecture for NICE CXone implementations
•             Design scalable and resilient solutions for IVR and call routing Omnichannel
•             Create architecture diagrams technical blueprints and design documents
•             Establish CXone technical standards best practices and reusable patterns
•             Provide deep technical expertise in CXone Studio scripting ACD configuration IVR
•             Review and approve complex Studio scripts and routing logic
•             Design and govern integrations between NICE CXone and enterprise systems Like CRM Order case management 3rd party API
•             Architect screen pops data dips agent assist and realtime data exchange
•             Ensure solutions comply with enterprise security privacy and regulatory standards
•             Design high availability failover and disaster recovery strategies
•             Review telephony and SIP architectures for reliability and performance
•             Collaborate with crossfunctional teams developers business analysts project managers
•             Create technical documentation diagrams and handoff materials
•             Stay updated on Nice best practices and new features
•             Provide technical leadership and mentorship to developmentsupport teams
Required Skills
•             Expertlevel knowledge of NICE CXone architecture and core components
•             Strong experience with IVR call routing and omnichannel design
•             Handson experience with IVA NLU and conversational AI solutions
•             Strong understanding of REST APIs system integrations and data flows
•             Solid knowledge of contact center concepts SIP telephony KPIs call flows
•             Experience with analytics reporting and CX optimization
•             Proven experience designing largescale enterprise contact center solutions
•             Strong documentation presentation and stakeholder communication skills
•             Ability to guide teams make architectural decisions and manage technical risks
Preferred Skills
•    NICE CXone Architect or Advanced certifications
•    Experience with cloud contact center migrations
•    Experience in global or multiregion contact center deployments
Skills
Mandatory Skills : NICE CXone