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Cxone Jobs in Michigan (NOW HIRING)

Tata Consultancy Service Limited

Cyra Tester

Detroit, MI · On-site

$80K - $85K/yr

... Test CXone Studio/Architect IVR flows, routing strategies, queues & skills. • Validate call recording triggers across CXone and Genesys Cloud ,Identify: Call drops ,Latency, IVR delay, Queue ...

CEDENT

Cloud Contact Center Engineer

Lansing, MI

$56.50 - $75.50/hr

NICE CXOne Studio experience [3+ years of experience preferred] * Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience ...

Cedent

Cloud Contact Center Engineer (Lansing, MI)

Lansing, MI · On-site

$56.50 - $75.50/hr

NICE CXOne Studio experience [3+ years of experience preferred] * Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience ...

CEDENT

Cloud Contact Center Engineer (Lansing, MI)

Lansing, MI · Remote

$56.50 - $75.50/hr

Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred] NICE CXOne Studio experience [3+ ...

CLOUD 9 SOLUTIONS, LLC

Telecom Engineer

Lansing, MI · On-site

Nice Recording & WFM systems, Nice Cxone * Partners with Network Services to analyze and resolve IP architecture. * Manage patch management and minor version upgrade of the Telephony Infra.

Corning

... CXone * Proven ability to manage multiple projects and priorities in a fast-paced environment * Strong understanding of application development and deployment processes * Working knowledge and proven ...

Corning

Bachelor's degree in Computer Science, IT, Software Engineering, or related field * 7+ years of experience working with CCaaS platforms (e.g., Genesys Cloud, Amazon Connect, NICE CXone) * Strong ...

NC SECU

Financial Advisor

Leland, MI · On-site

Specialists in the FAS Contact Center will consistently demonstrate a strong understanding of CXOne platform and Will be available in member facing skill sets as determined by management.

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Cxone information

What is a cxone?

Cxone, also known as NICE CXone, is a cloud-based customer experience platform designed to help businesses manage and optimize their contact center operations. It offers tools for omnichannel routing, workforce optimization, analytics, and automation, enabling organizations to deliver seamless customer service across various communication channels. Cxone integrates with other business systems and provides insights to improve both agent performance and customer satisfaction.

How does a cxone specialist typically collaborate with other departments to improve customer experience?

As a CXone Specialist, you will frequently work cross-functionally with teams such as IT, customer service, and operations to optimize contact center workflows and technology integrations. You may be involved in gathering feedback from frontline agents, translating business needs into technical requirements, and testing new features or updates. Regular communication and collaboration are essential, as you help ensure that the CXone platform supports overall business goals while also delivering a seamless customer experience.

What is the difference between Cxone vs Customer Service Representative?

AspectCxoneCustomer Service Representative
Required CredentialsTypically requires technical certifications or training in contact center platformsHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, technical support teams, customer service departmentsRetail stores, call centers, office settings
Employer & Industry UsageUsed by tech companies, telecoms, and customer support firmsUsed across retail, banking, healthcare, and service industries
Search & Comparison IntentPeople comparing technical support roles involving contact center platformsIndividuals seeking general customer service roles

While Cxone specialists focus on technical support within contact centers, Customer Service Representatives handle general customer inquiries. Both roles are essential in customer support but differ in technical requirements and work environments.

What are the key skills and qualifications needed to thrive as a cxone administrator?

To thrive as a CXone Administrator, you need a solid understanding of contact center operations, cloud-based telephony, and experience with NICE CXone platform configuration, typically supported by relevant IT or computer science education. Familiarity with tools such as CXone Studio, APIs, workforce management systems, and CXone certification is highly valuable. Strong analytical thinking, problem-solving abilities, and effective communication skills help administrators optimize workflows and support users. These skills ensure seamless platform performance, improved customer experiences, and efficient contact center operations.

What are popular job titles related to Cxone jobs in Michigan?

For Cxone jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Cxone jobs in Michigan look for?

The top searched job categories for Cxone jobs in Michigan are:

Cxone jobs near you
Infographic showing various Cxone job openings in Michigan as of August 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 60% In-person, and 40% Remote job distribution.

Nice CXOne Senior Developer

Tata Consultancy Service Limited

Detroit, MI • On-site

$90K - $110K/yr

Full-time

Posted 21 days ago

Job description

Nice CXOne Senior Developer
• Minimum 3 years of experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio
• Hands-on experience with NICE CXone development (Studio, APIs, scripting).
• Strong understanding of Cisco UCCE/UCCX call flows and routing logic.
• Proficiency in programming languages (JavaScript, Python, or .NET).
• Experience with REST APIs, web services, and data exchange formats (JSON, XML).
• The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications
• Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools).
• Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone
• Translate Cisco call flows and routing scripts into NICE CXone equivalents.
• Work with NICE CXone APIs, RESTful services, and connectors for third-party systems.
• Develop automation scripts for provisioning and configuration.
• Work closely with infrastructure engineers, QA teams, and Cisco/NICE support.
• Prepare technical documentation, migration guides, and code repositories.
Salary Range- $90,000-$110,000 a year
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