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Cxone Jobs (NOW HIRING)

Scalence L.L.C.

Senior NICE CXone Engineer

Plano, TX · On-site

C. is seeking a Senior Engineer to join their dynamic team, where you will leverage your extensive experience in NICE CXone technologies to enhance their call center solutions. The company is ...

TTEC Digital

Principal Architect, NICE CXone

NICE CXone highly preferred. • Experience with enterprise level CCaaS architecture for complex business needs. • Cloud Network infrastructure experience. • Experience creating and presenting to ...

Infosys

NiCE CXone Developer

Charlotte, NC · On-site +1

Required Skill and Experience Design, Develop NICE CXone architecture and call flows for voice and digital channels for inbound/outbound with LiveVox Develop High Level Design and Low Level Design ...

TTEC Digital

Principal Architect, NICE CXone

Austin, TX

$170K - $200K/yr

NICE CXone highly preferred. * Experience with enterprise level CCaaS architecture for complex business needs. * Cloud Network infrastructure experience. * Experience creating and presenting to ...

Infosys Limited Digital

NiCE CXone Developer

Required Skill and Experience Design, Develop NICE CXone architecture and call flows for voice and digital channels for inbound/outbound with LiveVox Develop High Level Design and Low Level Design ...

TTEC Digital

Principal Architect, NICE CXone

Austin, TX · On-site +1

$170K - $200K/yr

NICE CXone highly preferred. * Experience with enterprise level CCaaS architecture for complex business needs. * Cloud Network infrastructure experience. * Experience creating and presenting to ...

Infosys

NiCE CXone Developer

Charlotte, NC · On-site +1

Required Skill and Experience Design, Develop NICE CXone architecture and call flows for voice and digital channels for inbound/outbound with LiveVox Develop High Level Design and Low Level Design ...

Infosys Limited Digital

NiCE CXone Developer

Required Skill and Experience Design, Develop NICE CXone architecture and call flows for voice and digital channels for inbound/outbound with LiveVox Develop High Level Design and Low Level Design ...

Infosys

NICE CXOne Support Engineer

Jacksonville, FL · On-site

Required Skill and Experience Experience in NICE CXone administration, configuration, troubleshooting, and production support. Knowledge of ACD, IVR, Studio scripting, skill-based routing, queue ...

United Airlines

CXOne Business Analyst

Cincinnati, OH

$80K - $95K/yr

Work with Business teams (Individual, Group) to gather, analyze, document, and validate requirements for the NICE CXOne platform implementation, ensure formal business approval and sign-off. * Work ...

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Cxone information

What is a cxone?

Cxone, also known as NICE CXone, is a cloud-based customer experience platform designed to help businesses manage and optimize their contact center operations. It offers tools for omnichannel routing, workforce optimization, analytics, and automation, enabling organizations to deliver seamless customer service across various communication channels. Cxone integrates with other business systems and provides insights to improve both agent performance and customer satisfaction.

What are the key skills and qualifications needed to thrive as a cxone administrator?

To thrive as a CXone Administrator, you need a solid understanding of contact center operations, cloud-based telephony, and experience with NICE CXone platform configuration, typically supported by relevant IT or computer science education. Familiarity with tools such as CXone Studio, APIs, workforce management systems, and CXone certification is highly valuable. Strong analytical thinking, problem-solving abilities, and effective communication skills help administrators optimize workflows and support users. These skills ensure seamless platform performance, improved customer experiences, and efficient contact center operations.

How does a cxone specialist typically collaborate with other departments to improve customer experience?

As a CXone Specialist, you will frequently work cross-functionally with teams such as IT, customer service, and operations to optimize contact center workflows and technology integrations. You may be involved in gathering feedback from frontline agents, translating business needs into technical requirements, and testing new features or updates. Regular communication and collaboration are essential, as you help ensure that the CXone platform supports overall business goals while also delivering a seamless customer experience.

What is the difference between Cxone vs Customer Service Representative?

AspectCxoneCustomer Service Representative
Required CredentialsTypically requires technical certifications or training in contact center platformsHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, technical support teams, customer service departmentsRetail stores, call centers, office settings
Employer & Industry UsageUsed by tech companies, telecoms, and customer support firmsUsed across retail, banking, healthcare, and service industries
Search & Comparison IntentPeople comparing technical support roles involving contact center platformsIndividuals seeking general customer service roles

While Cxone specialists focus on technical support within contact centers, Customer Service Representatives handle general customer inquiries. Both roles are essential in customer support but differ in technical requirements and work environments.

More about Cxone jobs

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What states have the most Cxone jobs?

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What job categories do people searching Cxone jobs look for?

The top searched job categories for Cxone jobs are:

Cxone jobs near you
Infographic showing various Cxone job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution.

Senior NICE CXone Engineer

Scalence L.L.C.

Plano, TX • On-site

Full-time

Re-posted 17 days ago

Job description

Job Summary:
Scalence L.L.C. is seeking a Senior Engineer to join their dynamic team, where you will leverage your extensive experience in NICE CXone technologies to enhance their call center solutions. The company is committed to fostering an inclusive environment that values diversity and encourages collaboration.
Responsibilities:
• leverage your extensive experience in NICE CXone technologies to enhance our call center solutions
Qualifications:
Required:
• Applicants must be able to work directly for Artech on W2
• Call Center experience in NICE InContact with Studio Scripting (Omni-channel scripting)
• Subject Matter Expert on NICE Personal Contact Dialer, NICE IEX, NICE Quality Management, and LiveVox dialer Smart Reach with scripting
• Strong knowledge of API Gateway, Elastic Stack (ELK), and Snowflake integration
• Solid understanding of AWS Kafka
• Proficient in Salesforce call center components including SSO configuration, SailPoint profiling, Omnichannel call center setup, SF managed packages, and Softphone integration with NICE LiveVox switches
Company:
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience. Founded in , the company is headquartered in Morristown, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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