Serve as lead engineer for NICE CXone and support engineer for Zoom. Provide Tier 3 support, on-call coverage, and troubleshoot distributed systems using remote access tools (BeyondTrust, Kaseya)
Serve as lead engineer for NICE CXone and support engineer for Zoom. Provide Tier 3 support, on-call coverage, and troubleshoot distributed systems using remote access tools (BeyondTrust, Kaseya)
Project Manager - Servicenow ITSM (IT Healthcare) (Raleigh, NC)
Raleigh, NC · On-site
$95K - $113K/yr
CXone Cloud Contact Center: * Implement and configure CXone Cloud Contact Center to streamline helpdesk communications and call management. * Design and build call workflows, ensuring that calls are ...
Project Manager - Servicenow ITSM (IT Healthcare) (Raleigh, NC)
Raleigh, NC · On-site
$95K - $113K/yr
CXone Cloud Contact Center: * Implement and configure CXone Cloud Contact Center to streamline helpdesk communications and call management. * Design and build call workflows, ensuring that calls are ...
Automation Engineer
Sandy, UT · On-site
The Software Engineer in Test is responsible for evaluating the overall quality of NICE CXone products by developing test automation scripts and frameworks. As an integral contributor to our Agile ...
Automation Engineer
Sandy, UT · On-site
The Software Engineer in Test is responsible for evaluating the overall quality of NICE CXone products by developing test automation scripts and frameworks. As an integral contributor to our Agile ...
Serve as lead engineer for NICE CXone and support engineer for Zoom. Provide Tier 3 support, on-call coverage, and troubleshoot distributed systems using remote access tools (BeyondTrust, Kaseya)
Serve as lead engineer for NICE CXone and support engineer for Zoom. Provide Tier 3 support, on-call coverage, and troubleshoot distributed systems using remote access tools (BeyondTrust, Kaseya)
CXone Cloud Contact Center: Implement and configure CXone Cloud Contact Center to streamline helpdesk communications and call management. Design and build call workflows, ensuring that calls are ...
CXone Cloud Contact Center: Implement and configure CXone Cloud Contact Center to streamline helpdesk communications and call management. Design and build call workflows, ensuring that calls are ...
The CXone Solutions Architect - GSI Engagement is a senior technical and consultative role focused on partnering with GSI partners and pre-sales teams to design CXone solutions aligned to customer ...
Design NICE CXone configurations, including sophisticated routing logic, IVR, and seamless call flows. * Technical Leadership: Act as the primary escalation point for complex UC and contact center ...
Design NICE CXone configurations, including sophisticated routing logic, IVR, and seamless call flows. * Technical Leadership: Act as the primary escalation point for complex UC and contact center ...
Senior Telecom Engineer - Contact Center and Voice Platforms
Miami, FL · On-site
$99K - $137K/yr
Serve as a subject-matter expert for RingCentral and NICE CXone, including platform architecture, call routing, and advanced feature configuration. * Lead platform enhancements, upgrades, and ...
Senior Telecom Engineer - Contact Center and Voice Platforms
Miami, FL · On-site
$99K - $137K/yr
Serve as a subject-matter expert for RingCentral and NICE CXone, including platform architecture, call routing, and advanced feature configuration. * Lead platform enhancements, upgrades, and ...
Experience with NICE CXone (preferred) or enterprise WFM platforms. * Proficiency with Excel/Sheets (lookups, pivots, logic). * Preferred: Ability to write SQL queries for WFM/ACD datasets. * Nice to ...
Experience with NICE CXone (preferred) or enterprise WFM platforms. * Proficiency with Excel/Sheets (lookups, pivots, logic). * Preferred: Ability to write SQL queries for WFM/ACD datasets. * Nice to ...
Serve as lead engineer for NICE CXone and support engineer for Zoom. Provide Tier 3 support, on-call coverage, and troubleshoot distributed systems using remote access tools (BeyondTrust, Kaseya)
Serve as lead engineer for NICE CXone and support engineer for Zoom. Provide Tier 3 support, on-call coverage, and troubleshoot distributed systems using remote access tools (BeyondTrust, Kaseya)
Serve as a subjectmatter expert for RingCentral and NICE CXone, including platform architecture, call routing, and advanced feature configuration. * Lead platform enhancements, upgrades, and ...
Serve as a subjectmatter expert for RingCentral and NICE CXone, including platform architecture, call routing, and advanced feature configuration. * Lead platform enhancements, upgrades, and ...
Serve as a subject‑matter expert for RingCentral and NICE CXone, including platform architecture, call routing, and advanced feature configuration. * Lead platform enhancements, upgrades, and ...
Quick apply
Serve as a subject‑matter expert for RingCentral and NICE CXone, including platform architecture, call routing, and advanced feature configuration. * Lead platform enhancements, upgrades, and ...
Serve as a subject‑matter expert for RingCentral and NICE CXone, including platform architecture, call routing, and advanced feature configuration. * Lead platform enhancements, upgrades, and ...
Quick apply
Serve as a subject‑matter expert for RingCentral and NICE CXone, including platform architecture, call routing, and advanced feature configuration. * Lead platform enhancements, upgrades, and ...
Contact Center - Technology Consultant
Coppell, TX · On-site
$113K - $140K/yr
Contact Center Technology Consultant (NICE CXone) About the Role Voxai Solutions, Inc. in Coppell, TX is seeking an in-person Contact Center Technology Consultant with hands-on experience in NICE ...
Quick apply
Contact Center - Technology Consultant
Coppell, TX · On-site
$113K - $140K/yr
Contact Center Technology Consultant (NICE CXone) About the Role Voxai Solutions, Inc. in Coppell, TX is seeking an in-person Contact Center Technology Consultant with hands-on experience in NICE ...
Serve as a subjectmatter expert for RingCentral and NICE CXone, including platform architecture, call routing, and advanced feature configuration. * Lead platform enhancements, upgrades, and ...
Serve as a subjectmatter expert for RingCentral and NICE CXone, including platform architecture, call routing, and advanced feature configuration. * Lead platform enhancements, upgrades, and ...
You'll regularly work with IVR systems (NICE CXone experience preferred but not required), BI/reporting tools (Power BI), APIs, and workflow documentation tools (Visio/Lucidchart). * Collaboration:
You'll regularly work with IVR systems (NICE CXone experience preferred but not required), BI/reporting tools (Power BI), APIs, and workflow documentation tools (Visio/Lucidchart). * Collaboration:
Design NICE CXone configurations, including sophisticated routing logic, IVR, and seamless call flows. * Technical Leadership: Act as the primary escalation point for complex UC and contact center ...
Design NICE CXone configurations, including sophisticated routing logic, IVR, and seamless call flows. * Technical Leadership: Act as the primary escalation point for complex UC and contact center ...
Contact Center Reporting Analyst
Duluth, MN · On-site +1
$70K - $105K/yr
This role uses NICE CXone tools, including Performance Management, Interaction Analytics (AI), Quality Management, and ACD reporting, to develop dashboards, reports, scorecards, and trend analysis ...
Contact Center Reporting Analyst
Duluth, MN · On-site +1
$70K - $105K/yr
This role uses NICE CXone tools, including Performance Management, Interaction Analytics (AI), Quality Management, and ACD reporting, to develop dashboards, reports, scorecards, and trend analysis ...
Telecom Engineer II
Orlando, FL · On-site
$124K/yr
Senior Contact Center Solutions Engineer (NICE CXOne) Role Overview We are seeking a high-level Senior Contact Center Solutions Engineer to design, implement, and optimize a complex, multi-national ...
Telecom Engineer II
Orlando, FL · On-site
$124K/yr
Senior Contact Center Solutions Engineer (NICE CXOne) Role Overview We are seeking a high-level Senior Contact Center Solutions Engineer to design, implement, and optimize a complex, multi-national ...
Manager of Support Technology & AI
Loveland, CO · On-site
$99K - $124K/yr
CXOne Platform Architecture: Lead the technical administration of the NICE CXone environment. Design, write, and maintain complex Studio Scripts to optimize call routing, IVR logic, data ...
Manager of Support Technology & AI
Loveland, CO · On-site
$99K - $124K/yr
CXOne Platform Architecture: Lead the technical administration of the NICE CXone environment. Design, write, and maintain complex Studio Scripts to optimize call routing, IVR logic, data ...
Cxone information
What is a Cxone?
Cxone, also known as NICE CXone, is a cloud-based customer experience platform designed to help businesses manage and optimize their contact center operations. It offers tools for omnichannel routing, workforce optimization, analytics, and automation, enabling organizations to deliver seamless customer service across various communication channels. Cxone integrates with other business systems and provides insights to improve both agent performance and customer satisfaction.
How does a CXone Specialist typically collaborate with other departments to improve customer experience?
As a CXone Specialist, you will frequently work cross-functionally with teams such as IT, customer service, and operations to optimize contact center workflows and technology integrations. You may be involved in gathering feedback from frontline agents, translating business needs into technical requirements, and testing new features or updates. Regular communication and collaboration are essential, as you help ensure that the CXone platform supports overall business goals while also delivering a seamless customer experience.
What is the difference between Cxone vs Customer Service Representative?
| Aspect | Cxone | Customer Service Representative |
|---|---|---|
| Required Credentials | Typically requires technical certifications or training in contact center platforms | High school diploma or equivalent; customer service skills |
| Work Environment | Call centers, technical support teams, customer service departments | Retail stores, call centers, office settings |
| Employer & Industry Usage | Used by tech companies, telecoms, and customer support firms | Used across retail, banking, healthcare, and service industries |
| Search & Comparison Intent | People comparing technical support roles involving contact center platforms | Individuals seeking general customer service roles |
While Cxone specialists focus on technical support within contact centers, Customer Service Representatives handle general customer inquiries. Both roles are essential in customer support but differ in technical requirements and work environments.
What are the key skills and qualifications needed to thrive as a CXone Administrator, and why are they important?
To thrive as a CXone Administrator, you need a solid understanding of contact center operations, cloud-based telephony, and experience with NICE CXone platform configuration, typically supported by relevant IT or computer science education. Familiarity with tools such as CXone Studio, APIs, workforce management systems, and CXone certification is highly valuable. Strong analytical thinking, problem-solving abilities, and effective communication skills help administrators optimize workflows and support users. These skills ensure seamless platform performance, improved customer experiences, and efficient contact center operations.
More about Cxone jobs
What cities are hiring for Cxone jobs? Cities with the most Cxone job openings:
What states have the most Cxone jobs? States with the most job openings for Cxone jobs include:
What job categories do people searching Cxone jobs look for? The top searched job categories for Cxone jobs are:
Amazon rating
7.4
Based on 6,828 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
Do you want to solve business challenges through innovative technology. Do you enjoy working on scalable platform engineering in a fast-paced team environment. Do you love working on projects that directly impact the health and well-being of millions of Amazon customers.
At Amazon Health Services (AHS), we hire the best minds in technology to innovate and build things for the benefit of our customers. Our Systems Development Engineers play an instrumental role in building, maintaining, and optimizing the platforms and infrastructure that power Amazon's health services ecosystem - including Amazon Pharmacy and Amazon One Medical. Amazon Health Services challenges are big and impact millions of patients, providers, and healthcare operations across the organization.
Our path is not always easy, so we are selective about who joins us on this journey. There is a certain kind of person who takes on systems development challenges at AHS - someone excited by the idea of owning and managing contact center platforms, integrating enterprise platforms, automating operational workflows, and supporting critical health services tools while managing ambiguity and the pace of a company whose ship cycles are measured in weeks, not years. If this is you, come build the future with us.
Key job responsibilities
# Platform Engineering & Development
Design, develop, and maintain NICE CXone Studio scripts, IVR call flows, and integrations with Salesforce and third-party systems via APIs. Build and configure platforms supporting Amazon Health Services tools (NICE CXone, Amazon Connect, Zoom). Leverage Amazon Quick Suite's agentic AI for automation and productivity.
# Quality Assurance & Operations
Build and QA call routing with stakeholders
Develop coding standards and best practices. Serve as lead engineer for NICE CXone and support engineer for Zoom. Provide Tier 3 support, on-call coverage, and troubleshoot distributed systems using remote access tools (BeyondTrust, Kaseya).
Participate in code reviews, CI processes, system upgrades, and operational reviews to drive continuous improvement.
# Administration & Workforce Optimization
Manage user lifecycle (JIT/SCIM provisioning, permissions, SSO via Okta), phone number operations, skill assignments, and CXone/Zoom admin functions. Support CXone Agent, MAX, and Salesforce Agent applications. Assist with Quality Management, IEX, Interaction Analytics, and Performance Management setup.
# Documentation & Stakeholder Engagement
Create and maintain SOPs, design documents, runbooks, and call routing diagrams
Lead NICE CXone project initiatives, conduct design sessions, translate business needs into scalable solutions, and communicate progress to stakeholders. Stay current with emerging technologies and drive CCaaS improvements.
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About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US